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Understanding factors that enhance participants' satisfaction has become critical to developing effective donor retention strategies for charity sport events (CSEs). However, there is a lack of empirical research on participants' satisfaction with CSEs. The purpose of this study is to examine the antecedents and consequences of satisfaction among CSE participants and to empirically test the relationships between the proposed constructs.

Data were collected from 238 participants from four Relay For Life (RFL) events organized by the American Cancer Society, North Central Region in the USA. Confirmatory factor analysis and structural equation modeling were conducted to analyze the measurement model and the structural model.

The results of the structural model indicated that perceived prosocial impact, sense of community and trust in CSE had significant positive effects on CSE satisfaction, while venue quality, knowledge attainment and entertainment value did not positively influence CSE satisfaction. CSE satisfaction had a positive direct effect on participant loyalty to CSE, which had a significant contribution to future participant intent.

The findings of this study provide CSE directors and marketers with valuable insights into the process of how to build long-term relationships with participants by identifying factors that influence participants' satisfaction and its consequences.

By measuring the mediating role of CSE satisfaction, this study provides a deeper understanding of the causal pathways from the antecedents to participant loyalty through CSE satisfaction.

The purpose of this paper is to present partial results of a survey conducted in Slovenia and Japan. Its aim is to determine factors, which have a decisive influence on potential acquirers of real estate rights when deciding to purchase real estate. Discussed is the role of personal expectations and the role of satisfaction of potential acquirers of real estate rights regarding factors related to the real estate in which participants live and according to their different cultural identity.

The authors follow the hypothesis that differences in personal expectations and expressed satisfaction of potential acquirers of real estate rights regarding real estate factors according to different cultural identity are statistically significant. The main instrument for measuring the participants' expectations is a questionnaire in which 1,270 participants took part.

By analysing the results of statistical analyses, the hypothesis is confirmed. Results show that Slovene participants compared to Japanese participants express a higher satisfaction level with the current real estate in which they live and at the same time lower expectations regarding practically all real estate factors. The article explains the difference of the higher expressed satisfaction with the difference in the level of residential estate ownership, which is higher in Slovenia. Also explained is the lower expectations of Slovene participants, with the conclusion that less than one‐third of Slovene participants are willing to give up certain key factors in case of a lower real estate price.

There are potential risks of error arising from the use of assumptions, limited samples size and data from the secondary resources.

The major contribution of this paper is showing that expressed participants' high satisfaction with residential status does not necessarily generate high expectations regarding real estate factors.

The purpose of this paper is to discuss the development of a system that would facilitate collaboration of different participants or groups in construction project teams, so as to improve productivity and success as well as minimize dissatisfaction in the construction industry.

In order to explore the satisfaction relationship between participants of the construction project team and the importance associated with the team's satisfaction attributes, this study develops a framework that logically integrates the different clients and participants, and captures the importance associated with satisfying every participant represented in the project team.

The framework specifically provides a platform for evaluating satisfaction by carefully considering a number of vital issues: clients/project participants that make up a given construction project, attributes of satisfaction, level of importance given to the attributes, and pre‐ and post‐assessment of participants, in relation to how much they meet the defined satisfaction attributes.

The framework provides a sound and systematic foundation for developing and linking the concepts of satisfaction, satisfaction attributes and satisfaction assessment, with an aim of determining the extent by which the team members meet one another's satisfaction attributes when being assessed.

Since 2014, “sport for all” has been promoted as a new national strategy in China, which injects powerful dynamism and vitality for its development in numerous aspects. However, there has been very little feedback on sport service provision in community, and the satisfaction level of community participants is largely unmeasured. To promote physical and mental health of residents and form a stronger foundation of sport culture, more attention should be directed to community sports. The purpose of this paper is to examine the impact of community-sport service provisions on participants’ satisfaction and, in turn, on their sport participation behavior.

Community-sport program participants in China (n=576) responded to a survey measuring the proposed concepts.

Structural equation modeling analyses revealed that community-sport services in the areas of sport facility, grassroots sport organizations and sport activity programs had strong influences on participant satisfaction and, in turn, their desire for participation, which highlighted the demand for high-quality sport service provision by community.

The study contributed to the literature by proposing two clear dimensions (core sport service and peripheral sport service) for the measurement of public sport service provision in community sports. A second theoretical contribution of the study relates to the clarification of the relationship between the two dimensions of community-sport service provision (both core and peripheral services) and community participants’ satisfaction levels.

The purpose of this paper is to discuss assessment of the satisfaction levels of different members of a construction project team as a basis for meeting the needs of the client.

An integrated framework is proposed that enables a collaboration of construction clients and project participants based on the recognition of the satisfaction requirements of every participant represented in the project team. The framework is developed to prioritise the satisfaction attributes of flexible number of construction clients and project participants, and enables the integration of these participants and their satisfaction attributes using mathematical and engineering techniques.

The framework can be applied at the different phases of the project life cycle. In addition, the satisfaction levels of construction clients and the project participants can be enhanced by focussing on the values of their satisfaction attributes and improving the integration of the project team.

The paper shows that a collaboration of construction clients and project participants based on the recognition and acknowledgement of each participant and their requirements is essential to improving project satisfaction in the construction sector.

The framework captures and analyzes the level of integrated project team satisfaction. The outcome of the study will improve understanding the satisfaction requirements of every client and participant represented in a given construction project team.

The purpose of this study was to investigate the affective and cognitive dimensions of satisfaction that impact the buyer-supplier relationship (BSR) from the supplier's perspective and to consider satisfaction within the context of power-dependency theory.

Qualitative in-depth interviews were conducted with 20 Chinese apparel supply professionals who regularly interact with apparel buyers. Audio or video interviews were conducted via WeChat (the most popular social media platform in China).

A thematic analysis of the interview data revealed that both affective and cognitive dimensions of satisfaction impact the BSR. A model of supplier affective and cognitive satisfaction in a collaborative BSR was developed to illustrate the connections between the two dimensions.

Due to intense competition in the market, supplier satisfaction is essential for building relationships in the apparel industry. Existing studies have focused on satisfaction from the perspective of the buyer rather than the supplier because in a BSR, the buyer tends to hold more power. Moreover, research has primarily considered cognitive evaluations of satisfaction with the BSR. This study offers new insight on both cognitive and affective satisfaction from the perspective of suppliers within the context of power-dependency theory.

This paper aims to focus on how participants link the degree of satisfaction regarding the living conditions and the level of maintenance of facilities. The authors were interested in cross-cultural comparison between Slovenia and Serbia.

The main instrument for measuring the participants’ level of satisfaction is a questionnaire formed by the authors. The study of the questionnaire was conducted in two phases. Statistical analysis of the first phase covering factor analysis of the questionnaire and analysis of the reliability of the questionnaire (Cronbach’s alpha) in the second phase, descriptive statistics and analysis of variance were used. The study involved 1,006 Slovenian and 385 Serbian participants. Data were statistically analyzed by analysis of variance.

The results show that the Slovenian and Serbian participants express a statistically significant difference in the degree of satisfaction regarding the level of maintenance of the living environment, namely, with regard to the location of the real estate, the size of housing units, central heating and a sense of social belonging to the neighborhood. The overall picture shows that Slovenian participants have a considerably higher degree of satisfaction regarding the living conditions in the neighborhood and regarding the level of maintaining facilities than Serbian participations.

These are potential risks of error arising from the use of assumptions, limited sample size and data from the secondary resources.

The results show that the law must clearly define the obligations of professional managers who will have to hold licenses to manage buildings. The residential community could be put into receivership if it is not organized in compliance with the law until it is regulated. That leads to efficient and streamlined maintenance costs and results in a better-quality living environment where users expect to reflect a higher degree of sense of security, a sense of social belonging to the neighborhood and consequently a higher degree of satisfaction.

In this study, the authors were interested in how the participants link the level of satisfaction with the living conditions and the level of facilities maintenance. In doing so, the authors were also interested in living environment parameters, such as location, size, illumination, noise and old apartments, old neighborhoods, internet access, central heating and a sense of security in the neighborhood, a sense of social belonging and a sense of living environment and suitable economic status.

The major contributions of this paper are as follows: the law must clearly define the obligations of professional managers who will have to hold a license to manage the building. The adoption of the “Facilities Maintenance Law” helped promote the overall legal and economic climate in the country, which led to the increase of investments in all areas of economic and social life, as well as to a higher level of residential “well-being” (sense of security, sense of social belonging to the neighborhood and consequently a higher level of satisfaction).

Previous research has demonstrated that affirming an individual’s self-worth in intrinsic, stable aspects (e.g. personal attributes) enhances their pro-relationship tendencies, as compared to affirming extrinsic aspects of the individual (e.g. performance). This is especially so among people in certain dissatisfying relationships (e.g. romantic relationships). Extending this finding to organizational contexts, the purpose of this study is to investigate the effects of affirmation type (intrinsic vs extrinsic affirmations) on responses to workplace offenses among employees with high versus low job satisfaction.

Studies 1 (N = 224) and 2 (N = 358) examined the effects of intrinsic versus extrinsic affirmations on responses to hypothetical and real workplace offenses. Furthermore, to compare the effects of intrinsic and extrinsic affirmations to the baseline level, Study 3 (N = 441) added a control condition and examined the effects of affirmation type (intrinsic vs extrinsic vs control) on responses to workplace offenses.

For employees with low (but not high) job satisfaction, (1) intrinsic (vs extrinsic) affirmations promoted more prosocial responses (forgiveness and reconciliation) to workplace offenses; (2) although not as effective as intrinsic affirmations, extrinsic affirmations (vs baseline) also triggered prosocial intentions toward workplace offenses.

First, the study enriches the literature on workplace offenses by focusing on an individual-level factor – self-worth – that can be intervened (e.g. affirming one’s self-worth) by organizations and managers so as to promote prosocial responses to workplace offenses. Second, the study expands the scope of the self-affirmation theory in organizational contexts by examining the effectiveness of intrinsic and extrinsic affirmations in coping with workplace offenses. Third, practically speaking, the study provides a brief intervention (the writing task of describing an intrinsic or extrinsic affirmation experience) that can boost pro-relationships in the workplace.

The purpose of this paper is to investigate the relationship between the richness of information and the satisfaction of participants in an online community regarding archive management in Taiwan.

An investigation was deployed to attendants in 20 training courses created by the National Archives Administration (NAA) in Taiwan for records staff on the topic of digital preservation. The responses were collected from respondents who were participating in an online community for archive management. Through structural equation modeling method, this study examined the effects of channel richness, information transparency and accessibility of archive to brand image and trust and then continued to the satisfaction of professional participants to archive management in an online community.

Appropriate disclosure of information regarding archiving can effectively improve the satisfaction of participants in the online community to archive. Channel richness of communication, information transparency and accessibility of archive significantly affect the brand image of archive and the trust of participants to archivists and finally affect the satisfaction of participants in the online community towards archive management.

The larger the amount of information exchanged, the more the trust among participants and the better brand image of the archives. The more trust and brand image exists among participants, the more satisfaction they will obtain from archive management.

The results can provide a strategic direction for managers of the national archive and the online community in government agencies to allocate resources for enhancing the information richness and the image of archive as well as achieving the satisfaction of participants in the professional community.

The purpose of this paper is to explore the sources of inspiration for active participants in sport events, and the link between inspiration sources and event-related outcomes (i.e. life satisfaction and behavioral intentions).

Research questions were examined using a Greek (n=264) and a US (n=103) sample of participants of two small-scale running events. Content analysis was used to identify and code the themes of inspiration, while a multivariate analyses of variance was performed to test the inspiration group differences on life satisfaction and behavioral intentions.

The qualitative findings revealed three categories of inspiration source identified in each sample. The quantitative results showed that the interaction between inspiration source and event type had an overall effect on participants’ life satisfaction and future participation intention. Specifically, findings highlighted the different roles of inspiration on influencing life satisfaction and participation intention of short-distance (i.e. 5 and 10k) event participants than those of long-distance (i.e. marathon) runners.

This study identifies the sources of inspiration in small-scale sport events and provides preliminary empirical evidence where inspiration source and event type jointly influence participants’ life satisfaction and behavioral intentions.

Understanding the sources of inspiration provides event leveraging opportunities to inspire citizens to become more active in sports. Given that the sources of inspiration vary among different segments of event participants, event managers need to adopt differential communication and promotional activities geared to the needs of these targets.

The study provides the first empirical work exploring the sources of inspiration among active participants in small-scale sport events.