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1 – 10 of over 2000The purpose of this study is to empirically examine the utility of information systems (IS) success models in mandatory e-government services, as opposed to the volitional ones…
Abstract
Purpose
The purpose of this study is to empirically examine the utility of information systems (IS) success models in mandatory e-government services, as opposed to the volitional ones that have been the focus of previous studies. The models include the technology acceptance model (TAM) (1989) and Seddon’s model (1997), which involve three (ease of use, usefulness and citizens satisfaction) and four variables (system quality, information quality, usefulness and citizen satisfaction).
Design/methodology/approach
The models were compared based on a survey conducted on 780 foundation year students of government universities in Saudi Arabia. The Saudi Government has launched a mandatory e-government service geared to assist high school graduates in the university academic admission process. The goodness-of-fit and parsimony of fit indices and the explanatory power were used to compare the two models.
Findings
The structural equation modeling techniques revealed that overall, the two models both exhibited reasonable fit with the collected data, whereas TAM showed the best fit to the sample data and yielded superior goodness-of-fit indices over Seddon’s model. In terms of explanatory power, Seddon’s model predicted 28% (R2 = 0.28) of the variance explained for citizen satisfaction, whereas TAM predicted 21% (R2 = 0.21). All the parsimony of fit indices favored TAM over Seddon’s model.
Research limitations/implications
This study examined the validity of TAM and Seddon’s model, using citizen satisfaction as the dependent variable to compare them. TAM and Seddon’s model were modified to better fit the current research context of mandatory e-government services; thus, the findings may not hold for their original or other voluntary settings. In addition, the focus on a single survey for a certain time in a certain territory of mandatory e-government service may have limited the generalizability of the results to other mandatory contexts. Future research should make use of large, cross-sectional samples in different mandatory contexts to enhance result generalization.
Practical implications
This study’s findings can provide e-government practitioners with deeper perceptions of how to address citizen satisfaction with mandatory e-government services. The results exposed usefulness as the common and major construct, having the strongest influence on citizen satisfaction in both TAM and Seddon’s model; thus, maximizing the benefits of e-government services for citizens is crucial to their success. The causal relationship between information quality and citizen satisfaction was not supported. This supports the perspective that e-government services are currently evolving quickly, becoming more integrated and easier-to-use, generally requiring only a few clicks and less information.
Originality/value
This study has extended the assessment of the validity of IS success models to a mandatory IS usage setting. The comparison study of different IS success models is crucial as it acts as a guide for researchers to determine the trade-off between the models used to conduct research on a particular context. The study concludes that TAM is the most parsimonious and universal model for the study of user satisfaction in mandatory contexts. The findings will provide e-government practitioners with insights into IS success measures suited to enhance the effectiveness of newly and future mandated e-government services.
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Lan Luo, Limao Zhang and Qinghua He
The purpose of this study is to develop a novel hybrid approach that incorporates the structural equation model (SEM) and fuzzy cognitive map (FCM) to investigate the impacts of…
Abstract
Purpose
The purpose of this study is to develop a novel hybrid approach that incorporates the structural equation model (SEM) and fuzzy cognitive map (FCM) to investigate the impacts of the variation in project complexity on project success.
Design/methodology/approach
This study adopts SEM to identify and validate a correlation between project complexity variables and PS. Standardized causal coefficients estimated in SEM are used to construct an FCM model to illustrate the effect of complexity on PS with linkage direction and weights. Predictive and diagnostic analyses are performed to dynamically model the variation in project complexity on the evolution of PS.
Findings
Results indicate that (1) the hybrid SEM–FCM approach is capable of modeling the dynamic interactions between project complexity and PS; (2) information, goal and environmental complexities are negatively correlated with PS, and technological, task and organizational complexities are positively correlated with PS and (3) the recommendations of complexity management for construction projects are put forward under the guideline of success monitoring.
Originality/value
This research contributes to (1) the state of knowledge by proposing a hybrid methodology that can model the dynamic interactions between project complexity and PS and (2) the state of practice by providing a new perspective of PS evaluation to enhance the probability of success in complex construction projects.
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Weiling Zhuang, Maxwell K. Hsu, Kristen L. Brewer and Qian Xiao
The purpose of this paper is to better understand the relationships between the paradoxes of social networking sites (SNSs) and users' loyalty toward these websites.
Abstract
Purpose
The purpose of this paper is to better understand the relationships between the paradoxes of social networking sites (SNSs) and users' loyalty toward these websites.
Design/methodology/approach
This study surveyed 180 students enrolled in graduate and/or undergraduate level classes in three different universities in the Midwest and Southwest regions of the USA. The structural equation modelling (SEM) technique was employed to analyze data and examine the conceptual model proposed in the current study.
Findings
The results suggest that the paradoxes of social networking sites (assimilation/isolation and competence/incompetence) are significant antecedents of online social networking pleasure and loyalty. Furthermore, the results suggest that pleasure mediates the relationships between paradoxes of social networking sites and loyalty toward social networking sites.
Research limitations/implications
A sustainable business strategy for SNSs would be to maintain a safe environment that on one hand promotes continuous innovations and on the other hand facilitates desired feelings such as fun, pleasure, and adventure. Results based on student sample suggest more works are needed to generalize the findings.
Practical implications
This study points out online communication technologies (e.g., SNSs) are a double‐edged sword for consumers. Marketers need to manage consumers' feeling and experiences effectively.
Originality/value
This study with few other studies extends social marketing literature by offering theoretical and statistical evidence regarding how paradoxes of SNSs impact users' experience. Specifically, this study addresses the underlying reasons that may cause SNS users decrease their participation over time, and the role of SNS users' feelings play in forming their overall SNS usage experiences.
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Angel Luis Coves Martínez, Carmen M. Sabiote-Ortiz and Juan Miguel Rey-Pino
Each culture is defined by norms, beliefs and values which influence and complicate individual thoughts and actions. Cultural intelligence (CQ) is a novel concept that reflects…
Abstract
Purpose
Each culture is defined by norms, beliefs and values which influence and complicate individual thoughts and actions. Cultural intelligence (CQ) is a novel concept that reflects the ability of individuals of certain cultures to adapt to the general conditions of a different society. This study aims to explore the relationship between CQ and technology adoption in the form of intention to use the internet.
Design/methodology/approach
This quantitative empirical study, based on data from a questionnaire completed by 201 university students, proposes three models to analyse the direct, indirect and moderating influence of the CQ on intention to use the internet.
Findings
The study reveals that CQ has an indirect influence on the intention to use the internet.
Originality/value
Most research to date has focused on analysing the influence of CQ in the cross-cultural field. This work contributes to the development of the concept of CQ as a decisive factor in a globalised world and analyses its impact on the internet, a tool that is fundamental at all levels.
Propósito/objetivo
Cada cultura posee unas normas, creencias y valores que la definen, lo que influye en el pensamiento y acciones de los individuos que la componen y dificulta el ajuste entre las mismas. Derivado de esto, la inteligencia cultural (CQ) es un concepto novedoso que refleja la capacidad que tienen los individuos de una determinada cultura de adaptarse a las condiciones generales de otra sociedad diferente. En este estudio, se explora la relación existente entre la CQ y la adopción tecnológica en la intención de uso de Internet.
Diseño/metodología/planteamiento
La muestra está conformada por 201 estudiantes universitarios y los datos fueron recolectados a través de cuestionario. Se realizó un estudio empírico cuantitativo, proponiéndose tres modelos para analizar la influencia de manera directa, indirecta y como factor moderador de la CQ sobre la intención de uso de Internet.
Conclusiones
El estudio revela que la CQ influye indirectamente sobre la intención de uso de Internet.
Aportaciones
La mayoría de las investigaciones hasta el momento se han centrado en analizar la influencia de la CQ en el ámbito cross- cultural. Este trabajo contribuye al desarrollo del concepto CQ como un factor decisivo en el mundo globalizado y analiza su impacto en una herramienta fundamental a todos los niveles como Internet.
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Prior research has found empirical evidence that procedural justice is an antecedent of cyberloafing in the workplace. The purpose of this paper is to explore why that association…
Abstract
Purpose
Prior research has found empirical evidence that procedural justice is an antecedent of cyberloafing in the workplace. The purpose of this paper is to explore why that association is possible. It is argued that perceptions of procedural justice affect cyberloafing because unfair procedure places an employee in conflict with the organizational rules. Accordingly, this paper predicts that it is normative conflict rather than procedural justice that really prompts employees to retaliate against the organization by engaging in cyberloafing.
Design/methodology/approach
Data are collected from 147 (19.4 percent) of the 758 non‐teaching staff at a public university where internet usage policy to combat its improper use has been increasingly rigid. Structural equation modeling is used to test the predicted mediation.
Findings
The results show that procedural justice is an antecedent of the normative conflict that fully mediates the link between procedural justice and cyberloafing.
Research limitations/implications
The subjects in this study reflect job conditions that are peculiar to the public sector. This may limit the ability to extrapolate the findings to the private sector. The findings provide a new explanation for the mechanics of the link between unfair/fair procedural perceptions and cyberloafing.
Practical implications
The findings contribute to a better understanding of the way procedural justice is able to monitor cyberloafing, and discusses how actions designed to promote procedural justice may be useful to the efficient management of normative conflict, hence, the normative process is able to stifle cyberloafing.
Originality/value
Employee perceptions of normative conflict are shown to mediate the relationship between procedural justice and cyberloafing. This is the first empirical test of this mediation.
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There is limited research on the work alienation of knowledge workers in management studies. This paper seeks to address this gap by exploring the extent and reasons for the…
Abstract
Purpose
There is limited research on the work alienation of knowledge workers in management studies. This paper seeks to address this gap by exploring the extent and reasons for the alienation of knowledge workers.
Design/methodology/approach
In the absence of a comprehensive framework for understanding the work alienation of knowledge workers, various factors such as structural elements of centralization and formalization, work characteristics of autonomy, variety, creativity, meaningfulness and self‐expressiveness, quality of work relationships and justice perceptions were examined as predictors of work alienation. Survey data were collected from six different organizations in the information technology sector (n=1,142) in India.
Findings
Around 20 percent of the sample was found to be alienated from work. The strongest predictors of work alienation for knowledge workers were found to be lack of meaningful work, inability of work to allow for self‐expression, and poor quality work relationships.
Research limitations/implications
Organizations employing knowledge workers cannot risk alienating them. The study indicates that one in every five knowledge workers is likely to be alienated. For organizations and practitioners this is a wake up call, pointing to the urgent need to try and understand the factors that are likely to cause alienation among knowledge workers and take adequate preventive steps to ensure an enthused workforce.
Originality/value
Research on alienation in present times has been somewhat limited. This is the first research of its kind across knowledge workers in the information technology industry that attempts to capture their work alienation and factors predicting it.
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This paper aims to analyze online repatronage intention (ORI) in the context of after-sales service (ASS) and assortment satisfaction (AS) for professional services. This study…
Abstract
Purpose
This paper aims to analyze online repatronage intention (ORI) in the context of after-sales service (ASS) and assortment satisfaction (AS) for professional services. This study also aims to study the influence of ASS upon AS. Additionally, the role of social influence (SI) in influencing these two and other dependent variables is examined. Finally, the effect of moderation on these hypothesized relationships by four dichotomous variables is also investigated.
Design/methodology/approach
A structured questionnaire was used to collect data from 458 customers, who had a recent experience of ASS with their respective professional service providers, through purposive sampling method.
Findings
This empirical study establishes that ASS is an antecedent to AS and ORI. The finding of this empirical study also confirms that AS has a direct positive influence on ORI and customer loyalty. This implies that satisfied customers are more likely to repatronage the professional service and would be loyal to such professional service providers. The findings also reveal that all constructs are influenced by SI. Civil status, gender, city type (metro/non metro) and income status moderate a few of the hypothesized relationships, with city type having the maximum effect.
Originality/value
To the best of the author’s knowledge, this is the first study on online purchase of professional services which proves that ASS influences AS. Given the growth of online professional services, this study provides scholars and practitioners with suggestions and recommendations on how ASS and AS can be used to build ORI and a loyalty base. This study fills the void in extant literature by examining the interrelationships between ASS, assortment satisfaction, ORI and customer loyalty.
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Muhammad Sabbir Rahman, Aahad M. Osman-Gani and Murali Raman
The purpose of this research is to empirically examine the critical factors that are influencing international students’ perception in the selection of a destination for education…
Abstract
Purpose
The purpose of this research is to empirically examine the critical factors that are influencing international students’ perception in the selection of a destination for education tourism.
Design/methodology/approach
This research seeks to develop a comprehensive framework embedded with service quality, destination image and spirituality behavior. The data were collected by administering a self-administered questionnaire to a sample of 220 respondents who were studying at the universities in Peninsular Malaysia. The constructs and items used in the questionnaire were adapted from the literature review. This research applied confirmatory factor analysis and structural equation modeling to test the proposed hypotheses.
Findings
The outcome of this research indicated that there is a substantial relationship between service quality and the choice of a destination for education tourism. This research also explored that destination brand image significantly relates to the selection of a destination for education, tourism when the destination loyalty variable plays a strong mediation role. Interestingly, the direct relationship between spirituality behavior and selection of destination was not significant. On the other hand, a significant relationship was discovered between spirituality behavior and choice of destination when the tourists’ intention plays as a mediating function.
Research limitations/implications
First, the limitation is in the scope of this study, as only five constructs were examined. Future research may include other types of variables in exploring the antecedents of destination selection for education tourism. Second, the sample size was only 220 and respondents were restricted to only a few universities. Future research should be done on a bigger sample size and on more diverse sample.
Practical implications
Managers of the respective higher learning institutions need to focus on tourists’ satisfaction by providing a memorable experience. International students who have satisfactory experience with the respective higher learning institutions will spread a positive word of mouth about the destinations to other prospective foreign students. Today, tourists have a strong urge to see the spiritual side of their liveliness. Policymakers need to offer services with the comportment of the spiritual settings in their respective educational environment to extend the spiritual experience toward international students.
Social implications
There is a need for more research on how to build a comprehensive model for selection of a destination in educational tourism. The results of this empirical research are of particular significance to policymakers, as it better informs them as to how best to use the antecedents in designing the destination choice for education tourism to establish it as more practical regardless of the diverse spiritual beliefs.
Originality/value
This research is one of the initial attempts on part of the researchers in Malaysian education tourism context where spirituality has been taken into consideration.
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Rabindra Kumar Pradhan, Lalatendu Kesari Jena and Sanjay Kumar Singh
The purpose of this study is to examine the relationship between organisational learning and adaptive performance. Furthermore, the study investigates the moderating role of…
Abstract
Purpose
The purpose of this study is to examine the relationship between organisational learning and adaptive performance. Furthermore, the study investigates the moderating role of emotional intelligence in the perspective of organisational learning for addressing adaptive performance of executives employed in manufacturing organisations.
Design/methodology/approach
The participants were selected through purposive sampling. The study has used established scales on organisational learning, emotional intelligence and adaptive performance to collect data from the respondents. Data were analysed through structural equation modelling using linear structural model (LISREL 8.72). Moderated regression analysis was carried out through a series of hierarchical models to test the hypotheses. The authors have followed the interaction graphs recommended by Aiken and West (1991) to check the moderating effect of emotional intelligence.
Findings
The result of the study indicates a significant relationship between organisational learning and adaptive performance. The significant moderation effect was observed in the interaction graph, wherein it was found that the relationship between organisational learning and adaptive performance was stronger among the executives with high levels of emotional intelligence and weaker for those having low levels of emotional intelligence.
Originality/value
The present study gains significance through highlighting the role of emotional intelligence in the perspective of organisational learning and, thus, offers insights to practitioners for addressing adaptive performance of employees.
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