Search results

Discusses the essential components of a hotel and the improvements in facilities brought about by competition, technological advances and social and fashion changes. Examines the results of surveys on customer preferences and looks at hotel classification and rebranding. Considers legislation affecting the design and construction of buildings.

Considers the benefits of allocating the correct space to each of a hotel′s various functions. Stresses the importance of appropriate distance between, and access to, inter‐related services; and avoiding congestion when operating leisure and conference facilities. Discusses car parking and lists common design faults in hotel planning.

Motivation theory has found wide application in the context of employee behaviour in the hospitality industry. Frequently discussed theorists include Herzberg and Maslow. The area of hotel guest choice and the factors which motivate this process, however, have received somewhat less consideration. Considers the application of motivation theory, in particular Herzberg, to the area of guest choice. Discusses the relationship between rising customer expectations and Herzberg′s differentiation of hygiene and true motivating factors in the context of a recent study of Cyprus and extrapolates this through consideration of other empirical work. Tentatively concludes in pointing to the need for further work in this area.

Seeks to evaluate why facilities management is importants hospitality managers. Explores the boundaries of facilities management in the light of developments within the fields of both facilities management and hotels. Considers the potential benefits of facilities management to hotel operating efficiency with respect to: company philosophy/culture; management commitment; staffing/training; cost control and management information; competitor analysis; medium and long‐term planning. Studies the application of facilities management techniques in meeting current trends and future prospects throughout.

The term “budget” hotel has become a buzz word in the hotel and catering industry. It is argued that it is a misnomer as it implies a homogeneous product when, in fact, “budget” hotels are highly segmented. The major segments are identified and the implications of “budget” concepts for hotel companies and their customers considered.

Achieving a balance between occupancy and average room rate is now well recognised as a prime determinant of good rooms department performance. Yield management techniques are increasingly used to help maximise rooms department sales revenue. However, it can be argued that the complexity of making available different product offerings to different market segments requires not only consideration of the sales side of the profit equation but of the cost side as well. The nature of the variable costs of accommodation operations is examined and a case study approach is used to describe the contribution derived from different room types. These data are then used to construct a value engineering matrix which can identify successful and not so successful areas of operation and suggest ways of improving overall profit performance.

Outlines the methodology in common use in the valuation of hotels and leisure property in the United Kingdom at the present time, dealing first with the general principles involved and then proceeding with a casestudy to illustrate these various principles, their application and the resolution of differences where these arise. Describes the differences between hotels and other types of property and discusses the need for the valuer to have specialist knowledge of the market to assess the capital value accurately.

Explores the main issues within hotel chain branding, focusing particularly on the problems of branding heterogeneous hotel portfolios. Relates the theory of branding to hotel chains, and outlines the difficulties of bringing consistency to hotel brands. Reviews the development of branding within the US and UK and identifies some of the features associated with hard and soft brands. Examines Forte Hotels′ 1991 rebranding exercise, the implications of which are considered in a wider context.

This study aims to examine whether and how hotel class, attributes of the room, quality, location, cleanliness, and service influence room rates in hotels.

Regression models were developed for the hotel industry and for various grades of hotels.

Using data from New York, empirical findings suggest that room quality and location are important determinants of room price for the industry, but attributes that can influence room rates differ greatly among hotel segments.

Hotels can reap benefits from understanding customers' specific expectation of a market segment and seeking to provide amenities accordingly.

The quality of hotel attributes is evidenced through customer reviews on a travel advice website. The theory of the hierarchy of needs is supported in the hotel industry, namely, the ascending order of accommodation needs are the quality of a room, location, and service.

Focuses on the estimation of the contribution of the hotel industry to Hong Kong’s gross domestic product (GDP) and an analysis of the factors influencing the hotel industry’s recent and likely future contribution to the GDP. The investigation also covers a method of speeding up the calculation of the hotel industry’s contribution to GDP. It has been found that the hotel industry constituted about 1 per cent of the GDP, and the value added per capita in the hotel industry’s work force was close to the overall average. The research further estimates that the cumulative loss in the hotel industry’s GDP due to the recent Asian financial crisis and the 1997 handover issue has reached HK$28.8 billion. The adjusted short‐term forecast predicts that the value added contributed by the local hotel industry will be approximately HK$54,361 million by the year 2000.