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This purpose of this paper is to provide details of a project to involve people with dementia in reviewing pieces of work being undertaken by Alzheimer's Society staff. Service User Review Panels (SURPs) were developed as a way to orientate participation around the requirements of service users with dementia.

SURPs took account of the specific communication and other needs highlighted in the literature on involving people with dementia. The underlying principles of SURPs concerned the quality of the relationship between the facilitator and the participants, the process of consent, the types of communication used, and the establishment of ownership. These principles were evaluated using observation of meetings, focus groups with panel members, and semi structured interviews with participating staff.

During the pilot, SURPs fed into the work of the organisation in a number of ways including helping to set organisational priorities, and reviewing the content of tools, materials and policies. They also created increased opportunities for contact between staff and people with dementia. This paper details three examples that illustrate some of the processes involved, the issues that arose, and the learning that resulted. It concludes by outlining some of the factors of success and some of the limitations of SURPs.

These findings might be of use to researchers and practitioners wanting to involve people with dementia in their work or their organisation.

The purpose of this paper is to describe the industry panel session hosted by Bond University Library at the Australian Library and Information Association's Information Online 2013 Conference. The panel was held to discuss the use and implications of professional Instagram profiles. The panel included a professional photographer, an internet marketing expert, a social media expert, a librarian and a social media‐savvy student. The inclusion of a range of perspectives from outside the library aimed to provide a holistic approach to the institutional use of Instagram and to provide inspiration. The panel took place on Wednesday 13 February 2013 in Brisbane, Queensland, Australia.

The panel discussion covered three broad topic areas: the popularity of Instagram and listening to your audience. The risks, limitations and disadvantages of using Instagram. Engagement with followers and measuring the value of Instagram. Throughout the panel session live mobile polling was used to gather feedback and responses from the audience in regards to their photo‐sharing practices. Real examples from Instagram profiles were shared to stimulate discussion. The session concluded with a Q&A session from the audience.

The session was attended by approximately 80 delegates. The results of the mobile polling will be included in the body of the article. Based on feedback from delegates on Twitter and Facebook (which was collated via Storify) the session was perceived as a useful introduction to a professional exploration of Instagram and photo sharing.

The session was an opportunity for conference delegates to hear about Instagram use from professionals in other fields. Each panel member contributed a unique perspective on the use of Instagram. In particular, the inclusion of a current Bond University student on the panel allowed for a customer's perspective on the library's use of Instagram. This discussion and the feedback gathered from the audience has formed the basis for further evidence‐based research.

To date, few libraries are using Instagram. This discussion on the professional use of Instagram contributes to the body of knowledge about library social media use. It also extends the conversation to include mobile photo sharing, an area which has not been well addressed in the literature. This panel was unique in that it brought together professionals from other environments to reflect on library use of Instagram.

The purpose of this paper is to present industry perspectives on diversity research for the hospitality industry. This piece transcribes a panel discussion at the 2010 Hospitality Industry Diversity Institute Conference.

The panel discussion created dialogue between industry professionals and academic researchers with the goal of creating research on a variety of diversity topics that are meaningful to the hospitality industry. The variety of topics include visible tattoos in the workplace, multicultural travelers, attracting minority employees to the hospitality industry, and a general discussion of various issues central to the industry.

As a result of this discussion, researchers have learned that there are potential research opportunities regarding many of the topics presented in the discussion panel. Specifically, there is an interest in research regarding consumer perceptions of visible tattoos on employees; understanding what motivates and influences multicultural travelers in their travel decisions; how to attract minorities to choose the hospitality industry as a career; and general comments and concerns about research such as the need to make findings “relevant and applicable.” “We need industry support, especially gaining access and collecting data” (Dr Fevzi Okumus), and feedback should be stressed to make sure “the right thing is happening from a customer's perspective” (Tom Cusimano).

Further research is needed in the areas of how tattoos can influence the customer's experience, what is driving the multicultural traveler's decisions, what career paths are minorities choosing, and how the hospitality industry may successfully attract minorities to make their career in the field.

The paper provides original material from industry professionals and academic researchers. This piece is valuable for members of both the industry and academic community to help each better understand the needs of one another, including the need for collaboration from organizations in research from the academic community, and the need for research from the industry as well as practical application of results.

Many people delay or never seek professional help for stress and depression. There is limited research on this topic using qualitative methodologies, but even less exploring the attitudes of the general population.This study explores the attitudes and preferences of the general population about when and where help is sought for stress and depression through the Somerset Health Panels. These comprised 12 two‐hour panels held across Somerset, England, involving a total of 96 people. This study reveals that a positive and non‐judgemental view of depression and stress exists within the general population. The response and support from friends and family is critical in seeking other sources of help, for which the GP is perceived as a gatekeeper. A preferred hierarchy of professional and nonprofessional sources of help exists, which is not entirely consistent with the arrangement of current services. This research adds to our understanding of how to engage with communities more generally and helps understand a general population perspective on mental health issues ‐ in particular, the way services are currently arranged does not always reflect the hierarchy in which people would prefer to seek help, and that stigma is evident but does not always act as a barrier to eventual help‐seeking.

This article describes an industrial relations research project which I recently undertook as part of a wider secondment experience aimed at extending my own knowledge of industrial relations practices. The secondment was based in an organisation outside the Imperial Group and was part of a management development programme.

R.M. Fishenden Atomic Energy Research Establishment, Harwell, described the general organization of the conference, which was divided into seven areas, half a day being devoted to each area and all delegates able to attend. For each area the organizers had selected a discussion panel which took up about two‐thirds of the time available for discussion; other participants, such as authors and members of other panels, could speak during the remaining time. The rest of the conference delegates were segregated behind a rope barrier, solely as observers.

The purpose of this study is to establish a set of measurable criteria for elderly nursing homes (ENHs) in Lebanon. Donabedian's model known by structure/process/outcome was used as the driving conceptual framework for the study.

The study reports on a panel discussion where administrators, caregivers and specialists, separately established and exchanged key information on best practice approach. The work was carried out in the summer of 2008, using the consensus panel method. A group of expert opinions (Dalkey) made up of elderly home administrators and caregivers, policy makers, and academics discussed specific key issues related to elderly health and quality of life.

A total of 40 criteria were retained along seven main dimensions: types of elderly homes; funding; health services; boarding services; activities; structures; and elderly rights.

A major limitation in this study is that elderly were not part of the consensus making process. Thus, including elderly in the process would have substantiated and added validity to the established criteria.

The criteria developed in this study can be turned into key performance standards for elderly homes in Lebanon, other Mediterranean and Arab countries. These criteria would greatly benefit elderly homes if validated and used as guidelines for quality care.

The study is original in the sense that it seeks to establish measures for criteria, a blueprint, and benchmarks for ENH standards.

The purpose of this paper is to investigate the verbal content and its impact on panel-based business advice meetings (springboards) for family business owners and startup entrepreneurs. Further, the study also investigates how panel-based advising assists entrepreneurship.

The investigated springboards concern family business owners who run established firms and startup entrepreneurs who are applying for venture capital. Data from 12 different springboards are collected and studied by content analysis.

The outcomes indicate that advising is more constructive for the family business owners than for the startup entrepreneurs. This can mainly be explained by the rational screening that follows the business plan concept and group dynamics which appear in these meetings.

The study was conducted in Sweden and concerns Swedish family business owners and startup entrepreneurs. It reveals different speech patterns that appear during organized advice-giving and its implications depending on the type of entrepreneur.

This study provides potential input to change the institutional practice of panel-based business advice, which will likely support entrepreneurs in their business development and network building.

This study is the first to investigate the verbal content in panel-based business advice for family business owners. Further, it provides a deeper understanding of the institutionalized conditions that this kind of advising builds on.

The purpose of this paper is to report on the use of an innovative peer review approach to identifying and addressing the causes of inappropriate admissions from hospital to nursing homes in South Gloucestershire (SG). It explains the methodology that was developed, the findings of the peer review process and reflects on the effectiveness of the process.

The peer review consisted of two stages. The first stage involved a panel of local stakeholders carrying out an audit of a random selection of cases where people had been assessed as needing permanent nursing or residential care. From this four cases of inappropriate admissions were identified. Stage two involved an externally facilitated process with two peer challenge panels; one of local stakeholders and the other external experts. The two panels analysed the cases of inappropriate admissions, identified the system causes and suggested actions to tackle the issues which were fed back to an audience of local stakeholders.

The combination of case audit and peer review was successful in providing robust challenge to the processes in SG by identifying shortcomings in the system and suggesting actions to improve outcomes.

The approach was taken in one Council area and therefore may not be replicable in another area.

The case study suggests that a peer review approach using both local and external peers, including providers, is an effective way to identify weaknesses in the health and social care processes. The insights offered by external peers and providers is helpful for councils in identifying where to focus resources and suggests that other areas should consider proactive adaptations to the peer review methodology that is offered as part of the LGA’s programme of sector-led improvement.

The case study suggests that a peer review approach could have a positive impact on the quality of care and quality of life for older people who are admitted to hospital.

The case study offers an innovative and original use of the peer review approach in social care that can be shared with other councils and partners. The Southwest Improvement Board have identified it as of particular interest to other areas seeking to work with partners to identify and implement positive change.

This paper reports the panel discussion on the topic of artificial intelligence (AI) and robots in our lives. This discussion was held at the Digitization of the Individual (DOTI) workshop at the International Conference on Information Systems in 2019. Three scholars (in alphabetical order: Ting-Peng Liang, Lionel Robert and Suprateek Sarker) who have done AI- and robot-related research (to varying degrees) were invited to participate in the panel discussion. The panel was moderated by Manuel Trenz.

This paper introduces the topic, chronicles the responses of the three panelists to the questions the workshop chairs posed and summarizes their responses, such that readers can have an overview of research on AI and robots in individuals' lives and insights about future research directions.

The panelists discussed four questions with regard to their research experiences on AI- and robot-related topics. They expressed their viewpoints on the underlying nature, potential and effects of AI in work and personal life domains. They also commented on the ethical dilemmas for research and practice and provided their outlook for future research in these emerging fields.

This paper aggregates the panelists' viewpoints, as expressed at the DOTI workshop. Crucial ethical and theoretical issues related to AI and robots in both work and personal life domains are addressed. Promising research directions to these cutting-edge research fields are also proposed.