Search results

1 – 10 of over 1000
Article
Publication date: 1 February 1977

FLIGHT OPERATIONS AND ENGINEERING FACILITIES These words are extracts from a statement issued by P.I.A. on 1st March, 1975. Having been to Pakistan as P.I.A.'s guest a year or so…

Abstract

FLIGHT OPERATIONS AND ENGINEERING FACILITIES These words are extracts from a statement issued by P.I.A. on 1st March, 1975. Having been to Pakistan as P.I.A.'s guest a year or so later I see no reason to change them.

Details

Aircraft Engineering and Aerospace Technology, vol. 49 no. 2
Type: Research Article
ISSN: 0002-2667

Article
Publication date: 13 November 2017

Muhammad Abid Saleem, Sadaf Zahra and Asif Yaseen

The purpose of this paper is to examine the antecedents of repurchase intentions in the Pakistani airline industry. Though research on repurchase intentions has traditionally…

5760

Abstract

Purpose

The purpose of this paper is to examine the antecedents of repurchase intentions in the Pakistani airline industry. Though research on repurchase intentions has traditionally focused on service quality and satisfaction, recently scholars have proposed that word of mouth (WOM) and thin Pakistan’s airline industr trust also play a vital role in driving repurchase intentions for all services businesses.

Design/methodology/approach

The study employs structural equation modeling to examine the hypothesized relationships among antecedents of repurchase intention drawing on a data set of 383 customers listed as “frequent flyer members” within Pakistan’s airline industry.

Findings

The results revealed that service quality and trust are directly associated with repurchase intentions as well as through the mediator of customer satisfaction. The findings hold important implications for marketers and academics.

Originality/value

This study makes original contribution to the body of knowledge in the services marketing sector by investigating the effects of service quality and trust through the mediation of customer satisfaction and brand image, and the moderation of WOM factors on predictors of repurchase intention.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 29 no. 5
Type: Research Article
ISSN: 1355-5855

Keywords

Article
Publication date: 5 May 2015

Faizan Ali, Bidit Lal Dey and Raffaele Filieri

The purpose of this paper is to assess foreigners and overseas Pakistanis’ evaluation of the quality of the services provided by Pakistan International Airlines (PIA) and its…

6158

Abstract

Purpose

The purpose of this paper is to assess foreigners and overseas Pakistanis’ evaluation of the quality of the services provided by Pakistan International Airlines (PIA) and its effect on customer satisfaction.

Design/methodology/approach

A convenience sample of 498 respondents was used to test the hypotheses of the study through structural equation modelling.

Findings

The results of this study indicate that all of the hypotheses are supported and customer satisfaction of PIA customers is influenced by all of the five service quality dimensions (AIRQUAL), including airline tangibles, terminal tangibles, personnel, empathy, and image.

Research limitations/implications

This research examines the relationship between service quality dimensions and customer satisfaction. The study focuses on the evaluation of overseas Pakistanis and foreigners regarding the service quality of PIA. The main limitation of this study is that it focuses on PIA: thus, the results cannot be generalised.

Practical implications

The results indicate that managers should focus on different dimensions of airline service quality in order to enhance customer satisfaction.

Originality/value

This study would enable PIA to have a better understanding of the effects of service quality, which will lead to passengers’ satisfaction and encourage the development of long-term relationships with their customers.

Details

International Journal of Quality & Reliability Management, vol. 32 no. 5
Type: Research Article
ISSN: 0265-671X

Keywords

Article
Publication date: 17 August 2012

Linzi J. Kemp and Jeannette Vinke

Purpose – The purpose of this paper is to evaluate the corporate social responsibility (CSR) content on corporate web sites and in annual reports, to identify the prevailing CSR…

1320

Abstract

Purpose – The purpose of this paper is to evaluate the corporate social responsibility (CSR) content on corporate web sites and in annual reports, to identify the prevailing CSR dimensions and themes employed by the aviation industry of Pakistan. Design/methodology/approach – The authors use a qualitative content analysis of annual reports and corporate web sites to identify primary CSR dimensions and themes in the aviation companies in Pakistan. Findings – Only 13 out of 39 companies (or 33 per cent) clearly identified at least one CSR dimension in their financial reporting and/or on their web site. Overall content analysis revealed prevalence of two distinct CSR dimensions, including Social and Economic as well as Environment, and eight subsequent themes. Research limitations/implications – The present research is limited by a dearth of available CSR data in the aviation industry of Pakistan due to the lack of annual reporting and inconsistent web site information. An implication for future research is to support our rudimentary findings through in‐depth interviews and/or survey results. Practical implications – It is concluded that Pakistani aviation companies must increase CSR disclosure (CSD) in annual reports, in order to meet international requirements. Social implications – CSR information (in the aviation industry) is likely to raise public awareness about social, economic and environmental issues within the Pakistani society. It is subsequently likely to improve conditions for wider use of CSD within Pakistani companies. Originality/value – This is the first paper to analyze CSR disclosures within the aviation industry of Pakistan. The research adds value to the existing body of knowledge about CSR in developing countries, in particular within South Asia.

Details

South Asian Journal of Global Business Research, vol. 1 no. 2
Type: Research Article
ISSN: 2045-4457

Keywords

Article
Publication date: 31 May 2005

Hussain G. Rammal

This exploratory study focuses on identifying the key cultural and other contextual influences that affect the process and outcome of commercial negotiations between Pakistanis…

2305

Abstract

This exploratory study focuses on identifying the key cultural and other contextual influences that affect the process and outcome of commercial negotiations between Pakistanis and Non‐Pakistanis. A survey of negotiators was conducted asking for information, based on their experience, about the business negotiation process involving Pakistanis and Non‐Pakistanis. Utilizing the studies of Hofstede, and Salacuse, the responses of Pakistani and Non‐Pakistani negotiators are analyzed and cultural traits displayed by Pakistani negotiators in international business negotiations are identified.

Details

International Journal of Commerce and Management, vol. 15 no. 2
Type: Research Article
ISSN: 1056-9219

Keywords

Content available
Article
Publication date: 25 April 2008

144

Abstract

Details

Disaster Prevention and Management: An International Journal, vol. 17 no. 2
Type: Research Article
ISSN: 0965-3562

Article
Publication date: 27 May 2014

Khalid Mahmood, Ilyas Mahmood Ahmad Qureshi and Asim Nisar

Pakistani aviation industry is at the initial stage of its evolution and is undergoing transformation to a high-tech developed industry. However, the processes and practices in…

2148

Abstract

Purpose

Pakistani aviation industry is at the initial stage of its evolution and is undergoing transformation to a high-tech developed industry. However, the processes and practices in this industry are quite primitive and lack performance-measuring techniques for decision makers. The available literature in the total quality management (TQM) suggests a set of standardized factors for evaluating the performance of any organization. The purpose of this paper is to conduct a research with a view to judge the applicability of these TQM factors for measuring the performance of any aviation manufacturing organization in Pakistan.

Design/methodology/approach

This research is focussed on performance evaluation of aviation manufacturing industry of Pakistan through TQM. Eight well-established dimensions of TQM frequently used by renowned researchers were used for an evaluation of the Pakistani Aviation Manufacturing Industry (PAMI), namely top management support, quality information availability, quality information usage, employee training, employee involvement, product/process design, supplier quality and customer orientation. An additional dimension of factual approach to decision making was also used based on the outcome of the pilot survey. Both qualitative and quantitative survey techniques were used for gathering the data for subsequent empirical analysis.

Findings

The authors found that the suggested model of measuring organizational performance in PAMI was in general agreement with the TQM model of renowned researchers and can be useful tool for evaluation of quality profile of PAMI organizations.

Research limitations/implications

During qualitative interviews with the top management, it was found that some of the PAM organizations did not have the complete data and information about their customers and markets, as well as company's human resource effectiveness, and supplier's performance. Although some of them had started maintaining it recently, but comprehensive longitudinal data were not available, which is quite useful for taking correct decisions.

Practical implications

The outcome of this research is expected to contribute in the shape of a TQM measuring tool for decision makers in order to evaluate the performance of any aviation manufacturing organization of Pakistan. This model is, however, required to be empirically tested for its applicability in other regions as well for its generalization.

Originality/value

This paper deals with the cross-sectional analysis study of the manufacturing organizations of the Pakistani aviation industry for application of TQM practices. It is an original work undertaken by the authors of this paper where various models have been studied and most commonly used dimensions have been utilized for testing the Pakistani aviation industry.

Details

International Journal of Quality & Reliability Management, vol. 31 no. 6
Type: Research Article
ISSN: 0265-671X

Keywords

Article
Publication date: 1 March 1983

1982 saw the world aircraft market slip even deeper into recession. Only 33 civil wide‐body aircraft were sold during the year, a mere 10% of 1979's total and 21% of 1980's.

Abstract

1982 saw the world aircraft market slip even deeper into recession. Only 33 civil wide‐body aircraft were sold during the year, a mere 10% of 1979's total and 21% of 1980's.

Details

Aircraft Engineering and Aerospace Technology, vol. 55 no. 3
Type: Research Article
ISSN: 0002-2667

Open Access
Article
Publication date: 13 April 2023

James Peoples, Muhammad Asraf Abdullah and NurulHuda Mohd Satar

Health risks associated with coronavirus disease 2019 (COVID-19) have severely affected the financial stability of airline companies globally. Recapturing financial stability…

33272

Abstract

Health risks associated with coronavirus disease 2019 (COVID-19) have severely affected the financial stability of airline companies globally. Recapturing financial stability following this crisis depends heavily on these companies’ ability to attain efficient and productive operations. This study uses several empirical approaches to examine key factors contributing to carriers sustaining high productivity prior to, during and after a major recession. Findings suggest, regardless of economic conditions, that social distancing which requires airline companies in the Asia Pacific region to fly with a significant percentage of unfilled seats weakens the performance of those companies. Furthermore, efficient operations do not guarantee the avoidance of productivity declines, especially during a recession.

Details

Emerald Open Research, vol. 1 no. 4
Type: Research Article
ISSN: 2631-3952

Keywords

Article
Publication date: 11 July 2018

Usman Aslam, Farwa Muqadas, Muhammad Kashif Imran and Abdul Saboor

The purpose of this paper is to investigate new emerging organizational parameters and their roles in successful change implementation. These organizational parameters are rarely…

3462

Abstract

Purpose

The purpose of this paper is to investigate new emerging organizational parameters and their roles in successful change implementation. These organizational parameters are rarely investigated especially in the context of organizational change (OC) in private and public sector organizations.

Design/methodology/approach

In cumulative, 403 valid responses have been obtained randomly from public sector workers by using self-administered questionnaires.

Findings

The results reveal that knowledge sharing regarding incremental and radical changes can helpful for effective OC implementation. Findings highlight the significant role of emotional and social intelligence in managing resistance and bringing openness to change in these organizations. It is also found that social media has become an important emerging organizational parameter to foster effective communication and knowledge sharing during OC implementation. Apart from the direct effects, readiness to change has multiple effects coupled with emerging organizational parameters to implement change successfully.

Research limitations/implications

The results of the current study offer diversified implications for theory, practice and global society. The theoretical base is taken from the well-known theories of management (i.e. Lewin’s three-step model, field theory, intelligence theory, cost-effective theory, social exchange theory, social network theory and social penetration theory). Emerging organizational parameters that have a potential impact on effective change implementation are identified. The findings suggest that global organizations should have to initiate effective networking structure using social media applications and social intelligence skills to remain connected and get positive responses about change formulation and implementation decision.

Originality/value

A majority of studies have presented the research model on OC implementation in the context of developed countries, which form 30 percent of the world’s population, mostly the Americas and Europe. It is observed that a developing country, such as Pakistan, has a culture that is based on power distance, collectivism and more political influence as compared to developed countries. Triandis et al. (1980) argued that any theoretical contribution without considering the cultural aspect can lead to bias findings. There is limited research available in the world that is conducted to examine the interactive effects of readiness to change on the relationship between effective change implementation, knowledge sharing, intelligence and social media. These findings are useful to plan and execute OC using new emerging organizational parameters.

Details

Journal of Organizational Change Management, vol. 31 no. 5
Type: Research Article
ISSN: 0953-4814

Keywords

1 – 10 of over 1000