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Article

Pablo Zoghbi-Manrique-de-Lara and Pablo Ruiz-Palomino

This paper aims to test whether servant leaders lead followers to socially interact more frequently, closely and personally with peers, and if this social interaction…

Abstract

Purpose

This paper aims to test whether servant leaders lead followers to socially interact more frequently, closely and personally with peers, and if this social interaction links servant leaders with employees’ personal social capital, both in terms of bonding (networks linking employees of a similar kind) and bridging (networks linking agents of different kinds).

Design/methodology/approach

Data were collected from 403 employees from 59 large Spanish hotels. Structural equation modeling was used to test the hypotheses.

Findings

The results reveal that servant leadership has a positive effect on bonding and bridging, which is mediated by employees’ social interactions with peers inside and outside their groups, respectively.

Research limitations/implications

The findings suggest that hotel managers should adopt servant leadership to facilitate social interactions at work, thus allowing employees to individually gain personal assets that improve the hotel’s social capital resources.

Originality/value

This is the first study to analyze whether servant leadership shapes personal social capital in business settings. Moreover, it is the first to show the mechanisms (social interactions with peers inside and outside their groups) through which managerial servant leadership encourages this valuable personal asset in hotels.

Details

International Journal of Contemporary Hospitality Management, vol. 31 no. 8
Type: Research Article
ISSN: 0959-6119

Keywords

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Article

Dioni Elche, Pablo Ruiz-Palomino and Jorge Linuesa-Langreo

This paper aims to process underlying the relationship between supervisor servant leadership and employee organizational citizenship behavior (OCB) in hotels…

Abstract

Purpose

This paper aims to process underlying the relationship between supervisor servant leadership and employee organizational citizenship behavior (OCB) in hotels. Specifically, it analyzes the mediating role of empathy – individual level – and service climate – group level – in the relationship between supervisor servant leadership and employee OCB.

Design/methodology/approach

The empirical analysis uses original data on hotels located in historic cities in Spain. A survey provided a sample of 343 work-group-level (supervisors) and 835 individual-level (employee) from a sample of 171 hotels.

Findings

The most interesting finding is the indirect effect of supervisor servant leadership on employee OCB through the mediating role of both employee empathy – individual level – and group service climate – group level.

Practical implications

The findings suggest that hotel supervisors should adopt servant leadership to enhance OCB in their workgroups. This paper also provides insights into other ways to increase employee OCB, namely, through human resources initiatives that enhance employee empathy and shape a service climate within groups.

Originality/value

This paper is one of the few that analyzes the relationships between supervisor servant leadership, employee empathy, group service climate and employee OCB in a unifying cross-level model. It is also the first to analyze employee empathy as a positive outcome of supervisor servant leadership, as well as a mechanism to explain the relationship between servant leadership and employee OCB. Finally, it is one of the few studies that analyzes all these relationships in conjunction within the hospitality industry.

Details

International Journal of Contemporary Hospitality Management, vol. 32 no. 6
Type: Research Article
ISSN: 0959-6119

Keywords

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Article

Pablo Ruiz-Palomino, Felipe Hernández-Perlines, Pedro Jiménez-Estévez and Santiago Gutiérrez-Broncano

Drawing on the theories of servant leadership and upper echelons, this paper aims to highlight the mechanisms through which CEO servant leadership enhances firm…

Abstract

Purpose

Drawing on the theories of servant leadership and upper echelons, this paper aims to highlight the mechanisms through which CEO servant leadership enhances firm innovativeness in hotels. This study aims to test a multiple mediation model by considering the mediating role of encouragement of participation (EoPART) – a high-performance human resources (HR) practice – and employees’ voice (EVOICE) in sequence.

Design/methodology/approach

Data were collected from HR managers of 34 hotels in the hospitality industry in Spain, which represents an important international tourist destination. Two methods of rigorous data analysis were used (partial least squares [PLS], structural equation modeling and fuzzy-set qualitative comparative analysis [fs/QCA]), which enabled robust findings to be produced with minimal sample size requirements.

Findings

CEO servant leadership had a positive indirect effect on firm innovativeness in hotels, via the sequential application of EoPART and EVOICE.

Research limitations/implications

The findings provide new HR-related insights regarding the encouragement of firm innovativeness in hotels: CEOs can boost innovativeness in their hotels through the development of EoPART systems, which in turn favor EVOICE.

Originality/value

This is one of the first studies to analyze whether CEO servant leadership has an impact on innovativeness in hotels. Moreover, this study is the first to show the internal mechanisms (EoPART, EVOICE) through which CEO servant leadership encourages hotel innovativeness.

Details

International Journal of Contemporary Hospitality Management, vol. 31 no. 4
Type: Research Article
ISSN: 0959-6119

Keywords

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Article

Ricardo Martínez‐Cañas, Francisco J. Sáez‐Martínez and Pablo Ruiz‐Palomino

This paper aims to empirically examine the mediating role of knowledge acquisition between social capital and innovation for firms located in science and technology parks (STPs).

Abstract

Purpose

This paper aims to empirically examine the mediating role of knowledge acquisition between social capital and innovation for firms located in science and technology parks (STPs).

Design/methodology/approach

Partial least squares offers the primary statistic technique for assessing survey data collected from 214 Spanish tenants.

Findings

Knowledge acquisition fully mediates the relationship between social capital and firm innovation. Moreover, social capital at the firm level has a significant influence on both knowledge acquisition and innovation.

Research limitations/implications

Further research should include more independent variables to understand the complex phenomenon of firm innovation.

Practical implications

Tenant firms in STPs must develop strategic management tactics for their interfirm relations to acquire and exploit key resources such as knowledge. For specialized firms, close social interactions in specific contexts can enhance both knowledge acquisition and innovation to compensate for their resource constraints.

Originality/value

By demonstrating the impact of social capital on knowledge acquisition and innovation in the specific context of STPs, whose artificial environment encourages and promotes close social interactions among tenants, this article overcomes previous and contradictory findings regarding the relationship between social capital and innovation. A key element is the contingent and mediating role of knowledge acquisition. Finally, this study considers social capital at the firm level as a multidimensional, second‐order latent construct that includes structural, relational and cognitive aspects simultaneously.

Details

Journal of Knowledge Management, vol. 16 no. 1
Type: Research Article
ISSN: 1367-3270

Keywords

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Article

María Pilar Martínez-Ruiz, Pablo Ruiz-Palomino, Ricardo Martinez-Canas and Juan José Blázquez-Resino

This study aims to determine which factors underlie the store attributes that contribute to a particular food store image. Furthermore, heightened recent attention to…

Abstract

Purpose

This study aims to determine which factors underlie the store attributes that contribute to a particular food store image. Furthermore, heightened recent attention to private labels in the food retailing industry creates the need to assess whether the factors vary, depending on customers' brand proneness and their impact on key marketing performance variables (satisfaction, attitudinal loyalty, behavioural loyalty).

Design/methodology/approach

The proposed analysis features 211 questionnaires out of a sample of 391 consumers surveys gathered in four different store formats; 137 of which were completed by consumers who admitting being private label prone, and 74 pertaining to consumers who considered themselves national brand prone. The underlying food store factors were identified using factorial analysis of principal components, and their influence on consumers' satisfaction and loyalty was evaluated with linear parametric regression models.

Findings

Store attributes related to providing sufficiently convenient purchasing experiences and a special atmosphere are most important for private label brand-prone consumers and enhance their satisfaction, attitudinal loyalty and behavioural loyalty. For national brand-prone consumers, attributes related to quality are more important for enhancing marketing performance variables.

Research limitations/implications

The results enable a clear identification of food store factors that vary with the consumer segment being considered (private label prone consumers vs. national brand prone), as well as their differential impacts on key marketing performance variables.

Practical implications

To appeal to private label-prone consumers, food retailers should put particular emphasis on the attributes of the store itself, especially those that enhance convenience and the pleasantness of the store atmosphere. To attract national brand-prone consumers, they primarily need to highlight aspects related to quality.

Originality/value

This research emphasises the importance of building competitive strategies in food retailing based on: an increased knowledge about the attributes and factors that food consumers value more highly; and brand type preferences.

Details

British Food Journal, vol. 116 no. 5
Type: Research Article
ISSN: 0007-070X

Keywords

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Article

Verica M. Babić, Slađjana D. Savović and Violeta M. Domanović

The purpose of this paper is to explore the relationships between transformational leadership and post-acquisition performance, introducing into the analysis the mediating…

Abstract

Purpose

The purpose of this paper is to explore the relationships between transformational leadership and post-acquisition performance, introducing into the analysis the mediating effect of employee attitudes toward changes, in the specific context of a transitional economy.

Design/methodology/approach

The data were collected from 208 employees (including 91 managers) from ten acquired companies in Serbia. Using exploratory factor analysis, two dimensions of transformational leadership were identified in the context of a transitional economy: the first one refers to inspiring and stimulating the employees, and the second dimension refers to responding to employee problems. Multiple regression analysis was used to test the research hypotheses.

Findings

The results of the analysis indicate that inspiring and stimulating employees has an indirect impact on post-acquisition performance through the mediating effect of employee attitudes toward changes, whereas responding to employee problems has both direct and indirect impacts on post-acquisition performance.

Practical implications

The results of study may be significant for managers involved in the processes of mergers and acquisitions and may aid them in obtaining adequate levels of employee commitment and trust, which are needed to achieve challenging goals and to improve post-acquisition performance.

Originality/value

The research of the mediating effect of employee attitudes on post-acquisition performance contributes to a better understanding of the relationships between transformational leadership and post-acquisition performance. Research in transitional economies related to subject matter is limited, while in Serbia in particular, there is no prior empirical work on the impact of transformational leadership on post-acquisition performance.

Details

Journal of Organizational Change Management, vol. 27 no. 6
Type: Research Article
ISSN: 0953-4814

Keywords

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Article

Rafael Morales-Sánchez and Susana Pasamar

The purpose of this paper is to explore the relationship between the ability, motivation and opportunity model, and organisational citizenship behaviour (OCB) as a result…

Abstract

Purpose

The purpose of this paper is to explore the relationship between the ability, motivation and opportunity model, and organisational citizenship behaviour (OCB) as a result variable, using the perceived organisational support (POS) as a moderator of this relationship.

Design/methodology/approach

The hypotheses developed here are tested using data from a sample of Spanish firms belonging to two industries: finance and hotels. These sectors were selected due to the serious impact the recent financial crisis had on them, and because they may benefit from extra-role behaviours.

Findings

The results reveal that ability and motivation significantly influence the level of OCB. POS also has a notable direct effect on OCB, as well as moderating in the relationship between opportunity and OCB.

Originality/value

The study’s findings have some important lessons for practitioners and researchers with an interest in OCB, showing how to improve these extra-role behaviours, which can be so necessary in this post-crisis context.

Details

Employee Relations: The International Journal, vol. 42 no. 2
Type: Research Article
ISSN: 0142-5455

Keywords

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Article

Mehlika Saraç, Ismail Efil and Mehmet Eryilmaz

Like all other human behaviors, creativity must be examined by considering both personal and situational influences. “Person-organization fit” (POF) provides a suitable…

Abstract

Purpose

Like all other human behaviors, creativity must be examined by considering both personal and situational influences. “Person-organization fit” (POF) provides a suitable theoretical perspective to investigate the congruence between persons and organizations in the domain of creativity. However, few studies have examined the effects of POF on creative behavior. Although the majority of these studies have identified a positive relationship between POF and creativity, it is suggested that congruent individuals are less likely to be inventive. The current study will examine the positive relationship between POF and employees' self-rated creativity in the Turkish context. The paper aims to discuss these issues.

Design/methodology/approach

Subjective POF measures and a creativity measure were adapted for this research, and multiple regression was used to calculate whether and how POF relates to creativity.

Findings

Two important conclusions were found from the analyses. One of these significant interaction effects was found on employee creativity. And the second is congruence between personal values and current organizational values would effect employee creativity positively. Detailed findings and contributions have been discussed.

Research limitations/implications

Although providing an important contribution to POF and creativity literature, this study had some limitations. In this study, self-rating method has been used to measure employee creativity. However, supervisor rating is the most common way in field studies and gives more objective results than self-rating method.

Practical implications

The findings provide valuable information for human resource practitioner about the importance of situational factors as far as personal characteristics for enhancing creative behavior in organizations.

Originality/value

As far as it is known, there are few studies to examine the relationship between POF and creativity empirically. The majority of these researches examined the complementary fit (demand-abilities, need-supply, value-supply fit). On the other hand, this study specially has focused on supplementary fit (POF), rather than complementary fit and examined its relationship with employee creativity by considering a wide set of values in the Turkish context.

Details

Management Research Review, vol. 37 no. 5
Type: Research Article
ISSN: 2040-8269

Keywords

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Article

Mahmoud Mohammad Migdadi

The purpose of this study is to introduce a unified framework which integrates knowledge management processes (knowledge creation, sharing, storage and documentation and…

Abstract

Purpose

The purpose of this study is to introduce a unified framework which integrates knowledge management processes (knowledge creation, sharing, storage and documentation and acquisition), innovation capability (product, process, marketing and organizational and organizational performance (operational, financial and product quality). Then empirically test the effect of knowledge management processes (KMP) on innovation capability (IC), the effect of IC on organizational performance (OP) and the impact of KMP on OP through the mediator (IC).

Design/methodology/approach

A questionnaire was designed and addressed to the general managers of the Jordanian companies making up the target population. Statistical techniques employed included confirmatory factor analysis and structural equation modeling (SEM) using AMOS 24 to test the hypotheses.

Findings

The results show that KMP influences IC, IC affects OP and KMP impacts OP through the mediator (IC).

Research limitations/implications

The use of longitudinal data and comparisons with this study would provide further insights that would assist in generalizing knowledge related to the relationships among KMP, IC and Os' P.

Practical implications

If organizations fully comprehend KMP and IC, they would be able to implement them successfully, creating value for their companies and improving OP.

Originality/value

The existing research on KMP and IC is primarily conceptual and descriptive in nature, and empirical research confirming the real impact of KMP when developing IC is lacking. Also. the relationship between innovation capabilities and OP has not been adequately studied. Hence, this study introduces a conceptual framework which integrates KMP, IC and OP and simultaneously empirically tests the relationships among them.

Details

International Journal of Productivity and Performance Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1741-0401

Keywords

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Article

Pallavi Ghanshyala Vyas and Satish Pandey

The purpose of this study is to investigate the relationship of social networking sites (SNSs) use, bridging social capital (BSC) and job satisfaction (JS) with knowledge…

Abstract

Purpose

The purpose of this study is to investigate the relationship of social networking sites (SNSs) use, bridging social capital (BSC) and job satisfaction (JS) with knowledge sharing (KS) of employees. With the advent of social media and its technologies, it becomes opportune for organizations and practitioners to understand if the technology has usefulness for its employees.

Design/methodology/approach

After a thorough literature review, a research model was proposed and tested to identify the possible relationship between the variables. The results were validated using appropriate research tools such as hierarchical regression.

Findings

SNS use, BSC and JS were found to be positively associated with KS and the three variables together influenced KS more favorably. However, there was no significant association of SNS use with JS and BSC of employees, unlike past research conducted in the context of different countries.

Research limitations/implications

The authors identified the workplace implications of SNSs use in enabling KS and also the positive impact of losing network ties and JS of employees in enhancing KS.

Practical implications

These findings can provide insight to managers on the importance of SNSs and the formation of lose – tie networks for aiding in KS.

Originality/value

The study is the first to explore the BSC dimension in the context of SNS use and KS and propose a model to identify the association between SNS use, JS, BSC and KS in a single study.

Details

European Journal of Training and Development, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2046-9012

Keywords

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