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Article
Publication date: 10 August 2015

Victoria Bellou and Ioanna Chatzinikou

The purpose of this paper is to explore the effect that training and development have on employee burnout during episodic organizational changes. Moreover, it investigates…

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2981

Abstract

Purpose

The purpose of this paper is to explore the effect that training and development have on employee burnout during episodic organizational changes. Moreover, it investigates the mediating role of overall job satisfaction (OJS) in conjunction with the moderating role of personal computer (PC) literacy.

Design/methodology/approach

The study took place in Greece, in four branches of a public organization which adopted a new information technology (IT) system. Statistical analyses include exploratory and confirmatory factor analysis for instrument testing and multiple regressions for mediated moderation.

Findings

The findings provide partial support to the hypotheses. It appears that employee training and development are significant predictors of burnout, indeed. However, OJS mediates the effect of one dimension of each, namely training effectiveness and support. Concerning PC literacy, a full-mediated moderation was revealed in the case of training effectiveness and a partial-mediated moderation in the case of support.

Research limitations/implications

As with most studies examining change initiatives, the main limitations of this study are the cross-sectional design, the possible self-selection bias, and the limited sample size.

Practical implications

The findings are important for preventing burnout during IT-related episodic changes, facilitating the successful implementation of change.

Originality/value

To the best of knowledge, this study is the first to examine burnout in a changing public setting. Additionally, no previous direct evidence exists regarding the relationship between training and development and burnout while the evidence on the impact of organizational resources on burnout is scarce.

Details

Journal of Organizational Change Management, vol. 28 no. 5
Type: Research Article
ISSN: 0953-4814

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Article
Publication date: 1 June 1998

V. Sreenivasulu

[Editor's note: this contribution is a presentation given by the author at the International Federation for Information and Documentation Education and Training…

Abstract

[Editor's note: this contribution is a presentation given by the author at the International Federation for Information and Documentation Education and Training Pre‐Conference held in Jaipur, India, 12–13 October, 1998. The complete paper in the FID/ET Proceedings was co‐authored by Dr. S.P. Sood and Smt. Prabha Krishnan. The matrix showing the knowledge base and the required computer and information literacy skills is recommended for use as a checklist by all institutions involved in education for library and information science].

Details

Online and CD-Rom Review, vol. 22 no. 6
Type: Research Article
ISSN: 1353-2642

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Article
Publication date: 6 May 2014

Sajad Rezaei, Muslim Amin and Wan Khairuzzaman Wan Ismail

Prior studies mostly investigate initial shopping intention in developed countries. The purpose of this paper is to sketch and determine the impact of perceived usefulness…

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6286

Abstract

Purpose

Prior studies mostly investigate initial shopping intention in developed countries. The purpose of this paper is to sketch and determine the impact of perceived usefulness (PU), perceived ease of use (PEOU), perceived value (PV), trust (TRT), perceived risk (PR), privacy concern (PC), internet literacy (IL), satisfaction (SAT) on online repatronage intention (ORI) among Malaysian experienced online shoppers.

Design/methodology/approach

A total of 219 valid questionnaires were collected via an online survey among experienced online shoppers across young and old students aged 18-31. Subsequently, the two-step structural equation modelling (SEM) technique was employed to empirically examine the proposed integrative theoretical research framework and model fit with maximum likelihood estimation.

Findings

The statistical analyses support the relationships between PU, PV, TRT and SAT with ORI while the relationships between PEOU, PR, PC and IL with ORI were rejected in which all the factors affecting ORI occur similarly across the study sample. The behaviour of experienced online shoppers was found to be different from findings of previous literature that examined initial adoption and intention. Due to the lack of distinction in the literature concerning experienced and inexperienced shoppers, our results show inconsistencies with prior research in examining ORI.

Research limitations/implications

The paper suggests that future research consider multicultural analysis, atmosphere design, developing internet methodology and the role of flow experience in determining ORI. The research limitations and implications are also discussed.

Practical implications

By realizing the differences between inexperienced shoppers and experienced shoppers, online retailers should segment these groups more effectively and should implement a different marketing strategy to target the right segment, right shoppers along with the right marketing tactic. The antecedents of future intention of online shopping are influenced by various variables because the human behaviour is sophisticated in nature. Thus, academicians and practitioners should realize the implications of examining their target population/market based on an assessment of different antecedents.

Originality/value

This study is among the few attempts to examine attitudes and behaviour of Malaysian experienced online shoppers who have formed relevant experiences and skills in online shopping. Additionally, the paper empirically examine and distinct user perception of online retail attributes (including PU, PEOU, PV and PR), pre-purchase user attitudes (including TRT, PC, IL) and post-purchase users attitudes (including SAT) in forming ORI simultaneously.

Details

International Journal of Retail & Distribution Management, vol. 42 no. 5
Type: Research Article
ISSN: 0959-0552

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Article
Publication date: 18 September 2009

Wen‐Ling Liu, Philip Kitchen and Argyris Moskovos

The purpose of this paper is to examine parental perceptions of the impact of children's internet usage in the Republic of Cyprus.

Abstract

Purpose

The purpose of this paper is to examine parental perceptions of the impact of children's internet usage in the Republic of Cyprus.

Design/methodology/approach

The measures for the survey are synthesized from the existing literature. The paper looks at how Cypriot parents' attitudes lead them to empower their children's use of the internet. It also explores whether parental attitudes act as an obstacle in restraining children's usage of the internet, and their rationales.

Findings

The research findings highlight the importance of children's internet protection in relation to the role of parents. Apart from virus concerns and governmental promotions strategies as main barriers to children's internet usage, the engaged family time is found as a unique barrier to retard internet adoption in Cyprus.

Research limitations/implications

One of the limitations of this paper is that the data are limited by use of non‐probability quota sampling with only the views of parents, which may limit the generalization of the results.

Originality/value

The paper contributes to the marketing literature on children internet usage and the roles of parents and governmental promotion strategies related to internet adoption.

Details

EuroMed Journal of Business, vol. 4 no. 3
Type: Research Article
ISSN: 1450-2194

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Article
Publication date: 1 December 1994

Ray W. Coye and Peter W. Stonebraker

Examines the pervasiveness of personal computers (PCs) in business whichhas encouraged expanded use in the business‐school environment. Althoughthe incorporation of…

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832

Abstract

Examines the pervasiveness of personal computers (PCs) in business which has encouraged expanded use in the business‐school environment. Although the incorporation of computers in education increases realism and facilitates computation, there are divergent views on the extent to which their use enhances learning. Considers issues relevant to the introduction of personal computers in the college teaching environment and reports results of a study which evaluated learning outcomes of groups using traditional methods and those using personal computers in the teaching of production operations management. No differences in learning outcomes were found, suggesting that caution is in order when considering the nature and intensity of PC implementation programs in the education setting.

Details

International Journal of Operations & Production Management, vol. 14 no. 12
Type: Research Article
ISSN: 0144-3577

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Article
Publication date: 30 August 2011

Zdeňka Matoušková and Věra Czesaná

The main aim of this paper is to test the ways in which the role of high‐technology services (HTS) in the economy of European Union (EU) member countries changes and the…

Abstract

Purpose

The main aim of this paper is to test the ways in which the role of high‐technology services (HTS) in the economy of European Union (EU) member countries changes and the extent to which the development of HTS depends on the quality of human resources.

Design/methodology/approach

The paper adopts comparative and cluster analysis of statistical data published by Eurostat.

Findings

The empirical analysis approved the growing proportion of HTS in both employment and gross value added in the EU as a whole. However, there are great differences among individual member states that can be grouped into four clusters. HTS have a significantly higher proportion of tertiary educated employees, belong to young sectors and show a higher rate of participation in continuing education. HTS development is closely related to information communications technology (ICT) literacy of the population of the country, on the one hand, and on its economic standards, on the other.

Research limitations/implications

The major findings constitute a starting‐point for more thorough national analysis and for setting measures supporting HTS development, especially through the availability of an appropriately educated labour force.

Practical implications

The growing proportion of HTS in the economy is an important feature of knowledge economies; therefore it is necessary for politicians to have information about the development of this sector.

Originality/value

HTS has been little researched in a detailed way to date. This paper tries to indicate all the important features that should be further and more deeply analysed.

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Article
Publication date: 1 May 2004

Serkan Akinci, Şafak Aksoy and Eda Atilgan

This descriptive study was conducted to develop an understanding of consumers' attitudes and adoption of Internet banking among sophisticated consumers. Based on a random…

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13289

Abstract

This descriptive study was conducted to develop an understanding of consumers' attitudes and adoption of Internet banking among sophisticated consumers. Based on a random sample of academicians, demographic, attitudinal, and behavioral characteristics of Internet banking (IB) users and non‐users were examined. The analyses revealed significant differences between the demographic profiles and attitudes of users and non‐users. IB users were further investigated, and three sub‐segments were defined according to a set of bank selection criteria. Finally, based on the similarities between various Web‐based bank services, four homogeneous categories of services were defined.

Details

International Journal of Bank Marketing, vol. 22 no. 3
Type: Research Article
ISSN: 0265-2323

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Article
Publication date: 8 July 2014

Simplice Asongu

Poverty and inequality undoubtedly remain substantial challenges to economic and human developments amid growing emphasis on intellectual property rights (IPRs) (with…

Abstract

Purpose

Poverty and inequality undoubtedly remain substantial challenges to economic and human developments amid growing emphasis on intellectual property rights (IPRs) (with recent advances in information and communication technology (ICTs)) and good governance. In the first empirical study on the incidence of piracy on inequality in Africa, the purpose of this paper is to examine how a plethora of factors (IPRs laws, education and ICTs and government quality) are instrumental in the piracy-inequality nexus.

Design/methodology/approach

Two-stage least squares estimation approaches are applied in which piracy is instrumented with IPRs regimes (treaties), education and ICTs and government quality dynamics.

Findings

The main finding suggests that, software piracy is good for the poor as it has a positive income-redistributive effect; consistent with economic and cultural considerations from recent literature. ICTs and education (dissemination of knowledge) are instrumental in this positive redistributive effect, while good governance mitigates inequality beyond the piracy channel.

Practical implications

As a policy implication, in the adoption IPRs, sampled countries should take account of the role less stringent IPRs regimes play on income-redistribution through software piracy. Collateral benefits include among others, the cheap dissemination of knowledge through ICTs which African countries badly need in their quest to become “knowledge economies.” A caveat, however, is that, too much piracy may decrease incentives to innovate. Hence, the need to adopt tighter IPRs regimes in tandem with increasing income-equality.

Originality/value

It is the first empirical assessment of the incidence of piracy on inequality in Africa: a continent with stubbornly high poverty and inequality rates.

Details

Journal of Economic Studies, vol. 41 no. 4
Type: Research Article
ISSN: 0144-3585

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Article
Publication date: 2 March 2020

Kamla Ali Al-Busaidi

Information and communications technology (ICT) is the driving force and key enabler of a knowledge economy. The purpose of this study is to identify the critical ICT…

Abstract

Purpose

Information and communications technology (ICT) is the driving force and key enabler of a knowledge economy. The purpose of this study is to identify the critical ICT indicators that foster the development of the knowledge economy and its main pillars (education, innovation and economic and institutional regimes) in Oman.

Design/methodology/approach

The study used a qualitative approach and conducted four Delphi studies on four groups of experts (ICT experts, educators, innovation experts and economists) in Oman.

Findings

The results indicated that the most commonly top-listed ICT indicators of a boost in the country’s knowledge economy are related to the national level (total research and development expenditure on ICT, ICT patents as a percentage of national total and ICT as an overall priority for the government), firm level (the proportion of businesses using the internet, the proportion of businesses using computers and the proportion of businesses with a Web presence), and inhabitant level (mobile phone subscribers per 100 inhabitants, internet subscribers per 100 inhabitants and personal computers per 100 inhabitants).

Originality/value

ICT is the driving pillar of a knowledge economy. The literature indicated that most of the ICTs for development studies are conducted in developed countries; hence, there is a great need for investigations in the context of less developed economies such as Oman. This study can provide insights for the country on how to develop and exploit ICT to boost the development of the overall knowledge economy and its pillars and to provide guidance for exploiting ICT to gain economic value. Oman’s vision for 2020 and 2040 aims at economic diversification; the knowledge economy is a critical aspect of the country’s economic diversification. In addition, the literature indicated that the relationship between ICT and development is still not clear; hence, this study provided some insights into the context of knowledge economy development.

Details

VINE Journal of Information and Knowledge Management Systems, vol. 50 no. 4
Type: Research Article
ISSN: 2059-5891

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Article
Publication date: 15 August 2016

Gunjan Tomer, Gaurav Singh Chauhan and Prabin Kumar Panigrahi

The paper explores the importance of mobile technology to enable diffusion of agriculture-related knowledge among farmers in India. The purpose of the paper is to evaluate…

Abstract

Purpose

The paper explores the importance of mobile technology to enable diffusion of agriculture-related knowledge among farmers in India. The purpose of the paper is to evaluate the current socio-economic factors and challenges that impact the feasibility of m-governance project. The authors intend to explore different behavioral aspects of farmers, specifically their information seeking behavior to understand their communication ecosystem.

Design/methodology/approach

The authors have used multiple methods to analyze the significance of m-governance in current social dynamics. To achieve in depth understanding of farmer’s attitudes and opinion, the authors have conducted semi-structured interviews with farmers. The authors have also applied experimental observations to evaluate the actual effectiveness of information dissemination and the social dynamics behind the process. The secondary/archival data was also collected from the government offices and non-governmental organizations.

Findings

Findings explore the pattern of mobile usage among the farmers which could lead to interesting implications for the design and implementation of future m-governance projects. The research has also drawn some interesting implication on the feasibility of m-governance project.

Research limitations/implications

Because the findings are co-related with the prevalent socio-cultural dynamics, testing the findings in different context might add value to the proposed theory and its implications.

Originality/value

Considering the need and significance of agriculture-based reforms in rural India, present study offers guidance in devising an efficient communication medium among farmers and government. The authors infer from our field observations that the communication platform is vital for successfully reaching farmers for their overall welfare. The present work is based on findings which are drawn from the ground reality which helps in explicating inferences which are useful for implementation purpose.

Details

Transforming Government: People, Process and Policy, vol. 10 no. 3
Type: Research Article
ISSN: 1750-6166

Keywords

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