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Article
Publication date: 14 February 2020

What’s in a name? Complications in overcoming reputational damage during the corporate recovery process

James Welch

It is an unfortunate and sometimes entirely avoidable prospect that very successful companies can suffer self-inflicted reputational harm due to poor corporate executive…

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Abstract

Purpose

It is an unfortunate and sometimes entirely avoidable prospect that very successful companies can suffer self-inflicted reputational harm due to poor corporate executive decision making. One contemporary example is seen with the once popular and rapidly growing pizza chain, Papa John’s as the company has been facing an uphill battle to recover its reputational standing following recent scandal. This article examines the recovery process and the very specific complications with the company itself.

Design/methodology/approach

This is a case study approach examining corporate reputational recovery using a four-pronged turnaround model of replacing the leadership, restructuring the organization, redeveloping the strategy, and re-branding the product.

Findings

While the four pronged approach of replace, restructure, redevelop, and re-brand, appears to be a model that can work across industries, there are some challenges depending on corporate specifics. The major challenge with Papa John’s seems to be in the ongoing connection to the founder with related problems dealing with the legacy of the corporate culture. After all, it is very difficult to move beyond reputational damage for a company still bearing the name of the corporate executive who had been the source of the scandal as well as a company that is largely intact structurally.

Originality/value

This article examines the corporate recovery process for Papa Johns Pizza using a four step model for corporate recovery. The new four pronged approach centers on replacement of the corporate leadership, restructure of the organization, redevelopment of strategy and the re-branding of the product. Papa Johns continues to struggle to regain traction following public relations stumbles in 2017 and 2018 and the four pronged corporate recovery model serves as a valuable analytical tool to examine the impact and effectiveness of their efforts thus far as well as their future prospects.

Details

Strategic Direction, vol. 36 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/SD-09-2019-0167
ISSN: 0258-0543

Keywords

  • Leadership
  • Strategy
  • Corporate reputation
  • Corporate recovery

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Article
Publication date: 5 June 2017

The information ethics perception gaps between Chinese and American students: A Chinese guanxi perspective

Christina Ling-hsing Chang and Jim Q. Chen

The purpose of this paper is to understand the impact of Chinese culture on the information ethics perception gaps between Chinese and American students.

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Abstract

Purpose

The purpose of this paper is to understand the impact of Chinese culture on the information ethics perception gaps between Chinese and American students.

Design/methodology/approach

Using a qualitative approach, this study utilizes Kohlberg’s Cognitive Moral Development model and an open-ended questionnaire to measure and analyze the gaps among information ethics perceptions of students from Taiwan, Mainland China, Hong Kong, and the USA, and to assess the extent to which the gaps are influenced by Chinese culture.

Findings

Students’ perceptions of intellectual property, information accuracy, privacy, and accessibility (PAPA) are deeply influenced by national culture. Sub-cultures have significant impact on the perceptions. Political systems, history, and legal environment may also play a role in the differences of PAPA perceptions among the three Chinese societies. The study also revealed that accuracy and intellectual property are the most deficient areas of moral developments in both Chinese and American samples.

Research limitations/implications

The sample sizes from Hong Kong and the USA were relatively small due to resource and time constraints. In addition, the subjects from Hong Kong and the USA were a little bit older than the subjects from Taiwan and Mainland China due to the fact that universities in HK and USA tend to have more non-traditional students than in universities in Mainland China and Taiwan. Second, the questionnaire is a limited means of studying moral reasoning because the results are likely to reflect espoused theory rather than theory-in-use.

Practical implications

The educational implication of this study calls for a renewed approach to educate students on the importance of information ethics for the sake of sustained economic development.

Originality/value

The novelty of this research lies in its interpretation of students’ PAPA perceptions and fresh insights from a Chinese guanxi perspective.

Details

Information Technology & People, vol. 30 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/ITP-08-2014-0181
ISSN: 0959-3845

Keywords

  • Ethics
  • Empirical study
  • Education
  • Cross-national study
  • Cross-cultural issues

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Article
Publication date: 4 March 2014

ACTIVE ethics: an information systems ethics for the internet age

Neil Kenneth McBride

The purpose of this paper is to present a novel mnemonic, ACTIVE, inspired by Mason's 1985 PAPA mnemonic, which will help researchers and IT professionals develop an…

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Abstract

Purpose

The purpose of this paper is to present a novel mnemonic, ACTIVE, inspired by Mason's 1985 PAPA mnemonic, which will help researchers and IT professionals develop an understanding of the major issues in information ethics.

Design/methodology/approach

Theoretical foundations are developed for each element of the mnemonic by reference to philosophical definitions of the terms used and to virtue ethics, particularly MacIntyrean virtue ethics. The paper starts with a critique of the elements of the PAPA mnemonic and then proceeds to develop an understanding of each of the elements of ACTIVE ethics, via a discussion of the underpinning virtue ethics.

Findings

This paper identifies six issues, described by the mnemonic, ACTIVE. ACTIVE stands for: autonomy, the ability of the individual to manage their own information and make choice; community, the ethical effect of an information systems on the community which it supports; transparency, the extent to which the derivation of content and process in an information system is made clear; identity, the social and ethical effect of an information system on the definition and maintenance of the distinctive characteristics of a person; value, the value or moral worth placed on information associated with an individual and hence on the relationship with the individual; and empathy, the ability of the information systems professional to emotionally connect with the user and the extent to which the information system distances or connects.

Originality/value

The paper applies virtue ethics to developing a tool to help information professionals reflect on their ethical practice in developing and supporting information systems.

Details

Journal of Information, Communication and Ethics in Society, vol. 12 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/JICES-06-2013-0017
ISSN: 1477-996X

Keywords

  • Identity
  • Autonomy
  • Computer ethics
  • IT professionalism
  • PAPA
  • Virtue ethics
  • ACTIVE ethics

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Article
Publication date: 1 March 2000

MANAGING CONFLICT APPROPRIATELY AND EFFECTIVELY: AN APPLICATION OF THE COMPETENCE MODEL TO RAHIM'S ORGANIZATIONAL CONFLICT STYLES

Michael A. Gross and Laura K. Guerrero

The competence model of conflict communication suggests that individuals who use various conflict styles will be perceived differently in terms of appropriateness and…

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Abstract

The competence model of conflict communication suggests that individuals who use various conflict styles will be perceived differently in terms of appropriateness and effectiveness. A simulated organizational decision‐making task involving 100 randomly‐paired dyads consisting of business students suggested that an integrative conflict style is generally perceived as the most appropriate (in terms of being both a polite, prosocial strategy and an adaptive, situationally appropriate strategy) and most effective style. The dominating style tended to be perceived as inappropriate when used by others, but some participants judged themselves as more effective when they used dominating tactics along with integrating tactics. The obliging style was generally perceived as neutral, although some participants perceived themselves to be less effective and relationally appropriate when they employed obliging tactics. The avoiding style was generally perceived as ineffective and inappropriate. Finally, compromising was perceived as a relatively neutral style, although some participants judged their partners to be more effective and relationally appropriate if they compromised. Overall, these results and others provide general support for the competence model's predictions, while also suggesting some modifications and directions for future research.

Details

International Journal of Conflict Management, vol. 11 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/eb022840
ISSN: 1044-4068

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Book part
Publication date: 24 August 2016

Suha

Jocelyn Watson

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Abstract

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Gender and Race Matter: Global Perspectives on Being a Woman
Type: Book
DOI: https://doi.org/10.1108/S1529-212620160000021013
ISBN: 978-1-78635-037-4

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Book part
Publication date: 21 October 2019

The Crisis in Darfur and the Social Structure of Global Climate Change, Race, and Gender

Michael J. Papa and Wendy H. Papa

The conflict in Darfur reached crisis proportions in 2003 when rebel groups began to attack Government of Sudan forces. These attacks were motivated by years of neglect by…

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Abstract

The conflict in Darfur reached crisis proportions in 2003 when rebel groups began to attack Government of Sudan forces. These attacks were motivated by years of neglect by the government and by political polarization of the area. Despite ceasefires and peace talks, the violence continues in 2018. This essay examined the crisis in Darfur from the perspective of social structure. Three social structures were identified: global climate change, race, and gender. Although there are significant complexities associated with these three social structures, possible paths to agency for the people of Darfur are discussed.

Details

Conflict and Forced Migration
Type: Book
DOI: https://doi.org/10.1108/S0163-239620190000051003
ISBN: 978-1-83867-394-9

Keywords

  • Social structure
  • agency
  • climate change
  • race
  • gender
  • genocide
  • refugees

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Article
Publication date: 1 March 2006

Organizational identification and commitment of members of a human development organization

Sow Hup Chan

To understand how identification and commitment can be sustained among members of a development organization where high performance is of paramount importance and success…

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Abstract

Purpose

To understand how identification and commitment can be sustained among members of a development organization where high performance is of paramount importance and success has important human consequences. This study examined members' identification and commitment within a development organization patterned after the Grameen model. This organization is based on a set of values by which the members can work hard to overcome their situation caused by poverty.

Design/methodology/approach

Members of Amanah Ikhtiar Malaysia (AIM) were interviewed to analyze the characteristics that make AIM special, to gain a deeper understanding of the dynamics of members' interactions, and to explore how members influence and control one another.

Findings

The approach used in the study yields interesting insights into members' identification and commitment in a human development organization; and how this identification and commitment are linked to the members' success as well as the organization's success.

Practical implications

The insights to organizational identification and commitment should assist the field of management development to sustain and improve identification and commitment towards the organization and towards other organizational members. Female organizational members can also achieve economic success when they are given an opportunity in their rural villages.

Originality/value

This study applies western theories in a non‐western environment. The findings contribute to the conceptual understanding of the subject. Areas for future research were also suggested.

Details

Journal of Management Development, vol. 25 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/02621710610648178
ISSN: 0262-1711

Keywords

  • Job satisfaction
  • Control systems
  • Human resource development
  • Communication

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Article
Publication date: 10 October 2018

Strategic knowledge management: theory, practice and future challenges

João Ferreira, Jens Mueller and Armando Papa

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Journal of Knowledge Management, vol. 24 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/JKM-07-2018-0461
ISSN: 1367-3270

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Article
Publication date: 15 September 2020

Harvesting reflective knowledge exchange for inbound open innovation in complex collaborative networks: an empirical verification in Europe

Armando Papa, Roberto Chierici, Luca Vincenzo Ballestra, Dirk Meissner and Mehmet A. Orhan

This study aims to investigate the effects of open innovation (OI) and big data analytics (BDA) on reflective knowledge exchange (RKE) within the context of complex…

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Abstract

Purpose

This study aims to investigate the effects of open innovation (OI) and big data analytics (BDA) on reflective knowledge exchange (RKE) within the context of complex collaborative networks. Specifically, it considers the relationships between sourcing knowledge from an external environment, transferring knowledge to an external environment and adopting solutions that are useful to appropriate returns from innovation.

Design/methodology/approach

This study analyzes the connection between the number of patent applications and the amount of OI, as well as the association between the number of patent applications and the use of BDA. Data from firms in the 27 European Union countries were retrieved from the Eurostat database for the period 2014–2019 and were investigated using an ordinary least squares regression analysis.

Findings

Because of its twofold lens based on both knowledge management and OI, this study sheds light on OI collaboration modes and highlights the crucial role they could play in innovation. In particular, the results suggest that OI collaboration modes have a strong effect on innovation performance, stimulating the search for RKE.

Originality/value

This study furthers a deeper understanding of RKE, which is shown to be an important mechanism that incentivizes firms to increase their efforts in the innovation process. Further, RKE supports firms in taking full advantage of the innovative knowledge they generate within their inter-organizational network.

Details

Journal of Knowledge Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
DOI: https://doi.org/10.1108/JKM-04-2020-0300
ISSN: 1367-3270

Keywords

  • Open innovation
  • Knowledge dissemination
  • Big data analytics
  • Complex collaborative networks
  • Patent applications
  • Reflective knowledge exchange

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Article
Publication date: 11 September 2020

Knowledge management behaviors in venture capital crossroads: a comparison between IVC and CVC ambidexterity

Matteo Rossi, Giuseppe Festa, Armando Papa, Ashutosh Kolte and Rossana Piccolo

Institutional venture capitalists (IVCs) and corporate venture capitalists (CVCs) deploy analogous activities but adopt different approaches to financing innovation and…

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Abstract

Purpose

Institutional venture capitalists (IVCs) and corporate venture capitalists (CVCs) deploy analogous activities but adopt different approaches to financing innovation and value creation for venture-backed firms. Thus, this paper aims to investigate their potential ambidexterity as a result of knowledge management (KM) strategies and processes.

Design/methodology/approach

After a focused literature review showing evidence of KM behaviors as a source of potential ambidexterity for IVCs and CVCs, descriptive, inferential and discriminant analyses on the 15 most active IVCs and CVCs in the world in 2019 are presented. Correlations between numbers of deals, prevailing entrepreneurial intensity and potential ambidexterity are investigated.

Findings

Specific differences are analyzed from a KM perspective, revealing that the number/percentage of operations per round can result as a misleading criterion of knowledge accumulation. Finally, a theoretical model for ambidexterity for venture capitalists is developed.

Originality/value

The study shows that IVCs act with greater investment capacity because of their organizational structure and purpose and focus on financial goals; moreover, they are ambidextrous, although their exploration may more frequently entail exploitation than “real” exploration. CVCs tend to invest in sectors related to their core business, coherent with their strategic purpose and more oriented with KM strategies for accumulating intellectual capital.

Details

Journal of Knowledge Management, vol. 24 no. 10
Type: Research Article
DOI: https://doi.org/10.1108/JKM-05-2020-0328
ISSN: 1367-3270

Keywords

  • Ambidexterity
  • Knowledge management
  • Venture capital
  • Corporate venture capital
  • Knowledge accumulation
  • Institutional venture capital

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