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Article
Publication date: 26 February 2021

Aarni Tuomi, Iis P. Tussyadiah and Paul Hanna

This paper aims to explore the implications of integrating humanoid service robots into hospitality service encounters by evaluating two service prototypes using Softbank…

Abstract

Purpose

This paper aims to explore the implications of integrating humanoid service robots into hospitality service encounters by evaluating two service prototypes using Softbank Robotics’ popular service robot Pepper™: to provide information (akin to a receptionist) and to facilitate order-taking (akin to a server). Drawing both studies together, the paper puts forward novel, theory-informed yet context-rooted design principles for humanoid robot adoption in hospitality service encounters.

Design/methodology/approach

Adopting a multiple method qualitative approach, two service prototypes are evaluated with hospitality and tourism experts (N = 30, Prototype 1) and frontline hospitality employees (N = 18, Prototype 2) using participant observation, in situ feedback, semi-structured interviews and photo-elicitation.

Findings

The adoption of humanoid service robots in hospitality is influenced by the following four layers of determinants: contextual, social, interactional and psychological factors, as well as extrinsic and intrinsic drivers of adoption. These empirical findings both confirm and extend previous conceptualizations of human-robot interaction (HRI) in hospitality service.

Research limitations/implications

Despite using photo-elicitation to evoke insight regarding the use of different types of service robots in hospitality, the paper mostly focuses on anthropomorphized service robots such as Pepper™.

Practical implications

Adopting humanoid service robots will transform hospitality operations, whereby the most routine, unpleasant tasks such as taking repeat orders or dealing with complaints may be delegated to service robots or human-robot teams.

Social implications

Working with and receiving service from Pepper™ changes the service encounter from direct practical, technical considerations to more nuanced social and psychological implications, particularly around feelings of self-esteem, social pressure and social judgment.

Originality/value

This paper presents one of the first empirical studies on HRI in hospitality service encounters using Softbank Robotics’ Pepper™. In doing so, the paper presents a novel framework for service robot adoption rooted in first-hand user interaction as opposed to previous, theory-driven conceptualizations of behavior or empirical studies exploring behavioral intention.

Details

International Journal of Contemporary Hospitality Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 1 March 1999

David Seedhouse

Mental health promotion is saturated with theoretical ambiguity and is ripe for sustained philosophical investigation. Unfortunately, most philosophical discussion in…

Abstract

Mental health promotion is saturated with theoretical ambiguity and is ripe for sustained philosophical investigation. Unfortunately, most philosophical discussion in health promotion is commonplace rather than academic, and many health promotion theorists are unaware that there is a difference. In order to illustrate this intransigent problem, I discuss Glenn MacDonald's recent contribution to this journal (Vol. 1, Issue 2). In so doing I demonstrate four philosophical errors frequently made in health promotion theory, research and practice.

Details

Journal of Public Mental Health, vol. 1 no. 3
Type: Research Article
ISSN: 1746-5729

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Article
Publication date: 1 January 2003

Julie Allan

Considerable progress has been made in the inclusion of children with special educational needs within mainstream schools over the last 25 years but inclusion remains a…

Abstract

Considerable progress has been made in the inclusion of children with special educational needs within mainstream schools over the last 25 years but inclusion remains a major source of concern and confusion for policy makers and practitioners and of dissatisfaction for children and their parents. This paper explores some of the conceptual confusion surrounding inclusion and examines the impact of policy and legislative developments on support for children with special needs in mainstream schools. The paper draws on findings from a recent Scottish Parliamentary Inquiry into special educational needs, to which the author was Adviser, and on recent research.

Details

Tizard Learning Disability Review, vol. 8 no. 1
Type: Research Article
ISSN: 1359-5474

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Article
Publication date: 1 February 1990

Krishan Rana

Order picking in a warehouse consumes most ofthe stockroom labour because of the highfrequency of transactions. This article presentsan algorithm for order picking in…

Abstract

Order picking in a warehouse consumes most of the stockroom labour because of the high frequency of transactions. This article presents an algorithm for order picking in narrow‐aisle warehouses and describes its implementation using a spreadsheet. The algorithm is illustrated by an example, and the algorithmic method is compared with the current method of order picking in the food industry. Randomly generated problems show savings of up to 85 per cent in distance travelled by the pick‐up vehicle. The manager of the warehouse, where the method has been implemented, confirmed that he has become more effective and efficient on order delivery by using it.

Details

International Journal of Physical Distribution & Logistics Management, vol. 20 no. 2
Type: Research Article
ISSN: 0960-0035

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Article
Publication date: 1 January 1978

Americus

The technological aspects of the coatings industry are undergoing marked changes as has been emphasised in an earlier part of this review. Technological change demands…

Abstract

The technological aspects of the coatings industry are undergoing marked changes as has been emphasised in an earlier part of this review. Technological change demands that marketing keep pace. Accordingly, the marketing techniques of a decade ago for most companies are probably in serious need of modification. As technology becomes more sophisticated, it is necessary for the marketer to gain a greater and greater understanding of the technology with which he is dealing. In an industry in which technology is changing, it is important to know and to be able to document the advantages pro and con of a variety of systems.

Details

Pigment & Resin Technology, vol. 7 no. 1
Type: Research Article
ISSN: 0369-9420

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Abstract

Details

Prioritization of Failure Modes in Manufacturing Processes
Type: Book
ISBN: 978-1-83982-142-4

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Article
Publication date: 16 February 2021

Sonia Osorio Angel, Adriana Peña Pérez Negrón and Aurora Espinoza-Valdez

Most studies on Sentiment Analysis are performed in English. However, as the third most spoken language on the Internet, Sentiment Analysis for Spanish presents its…

Abstract

Purpose

Most studies on Sentiment Analysis are performed in English. However, as the third most spoken language on the Internet, Sentiment Analysis for Spanish presents its challenges from a semantic and syntactic point of view. This review presents a scope of the recent advances in this area.

Design/methodology/approach

A systematic literature review on Sentiment Analysis for the Spanish language was conducted on recognized databases by the research community.

Findings

Results show classification systems through three different approaches: Lexicon based, Machine Learning based and hybrid approaches. Additionally, different linguistic resources as Lexicon or corpus explicitly developed for the Spanish language were found.

Originality/value

This study provides academics and professionals, a review of advances in Sentiment Analysis for the Spanish language. Most reviews on Sentiment Analysis are for English, and other languages such as Chinese or Arabic, but no updated reviews were found for Spanish.

Details

Data Technologies and Applications, vol. 55 no. 4
Type: Research Article
ISSN: 2514-9288

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Article
Publication date: 12 November 2020

Simplice Asongu and Nicholas M. Odhiambo

This study aims to focus on assessing how improving openness influences carbon dioxide (CO2) emissions in sub-Saharan Africa (SSA).

Abstract

Purpose

This study aims to focus on assessing how improving openness influences carbon dioxide (CO2) emissions in sub-Saharan Africa (SSA).

Design/methodology/approach

This study focusses on 49 countries in SSA for the period 2000–2018 divided into: 44 countries in SSA for the period 2000–2012; and 49 countries for the period 2006–2018. Openness is measured in terms of trade and foreign direct investment (FDI) inflows. The empirical evidence is based on the generalised method of moments.

Findings

The following main findings are established. First, enhancing trade openness has a net positive impact on CO2 emissions, while increasing FDI has a net negative impact. Second, the relationship between CO2 emissions and trade is a Kuznets shape, while the nexus between CO2 emissions and FDI inflows is a U-shape. Third, a minimum trade openness (imports plus exports) threshold of 100 (% of gross domestic product (GDP)) and 200 (% of GDP) is beneficial in promoting a green economy for the first and second samples, respectively. Fourth, FDI is beneficial for the green economy below critical masses of 28.571 of net FDI inflows (% of GDP) and 33.333 of net FDI inflows (% of GDP) for first and second samples, respectively. It follows from findings that while FDI can be effectively managed to reduce CO2 emissions, this may not be the case with trade openness because the corresponding thresholds for trade openness are closer to the maximum limit.

Originality/value

This study complements the extant literature by providing critical masses of trade and FDI that are relevant in promoting the green economy in SSA.

Details

International Journal of Energy Sector Management, vol. 15 no. 1
Type: Research Article
ISSN: 1750-6220

Keywords

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Article
Publication date: 13 March 2017

Kristen K. Greene and Yee-Yin Choong

The purpose of this research is to investigate user comprehension of ambiguous terminology in password rules. Although stringent password policies are in place to protect…

Abstract

Purpose

The purpose of this research is to investigate user comprehension of ambiguous terminology in password rules. Although stringent password policies are in place to protect information system security, such complexity does not have to mean ambiguity for users. While many aspects of passwords have been studied, no research to date has systematically examined how ambiguous terminology affects user comprehension of password rules.

Design/methodology/approach

This research used a combination of quantitative and qualitative methods in a usable security study with 60 participants. Study tasks contained password rules based on real-world password requirements. Tasks consisted of character-selection tasks that varied the terms for non-alphanumeric characters to explore users’ interpretations of password rule language, and compliance-checking tasks to investigate how well users can apply their understanding of the allowed character space.

Findings

Results show that manipulating password rule terminology causes users’ interpretation of the allowed character space to shrink or expand. Users are confused by the terms “non-alphanumeric”, “symbols”, “special characters” and “punctuation marks” in password rules. Additionally, users are confused by partial lists of allowed characters using “e.g.” or “etc.”

Practical implications

This research provides data-driven usability guidance on constructing clearer language for password policies. Improving language clarity will help usability without sacrificing security, as simplifying password rule language does not change security requirements.

Originality/value

This is the first usable security study to systematically measure the effects of ambiguous password rules on user comprehension of the allowed character space.

Details

Information & Computer Security, vol. 25 no. 1
Type: Research Article
ISSN: 2056-4961

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Article
Publication date: 29 January 2010

Louise Dixon, Kevin Browne, Catherine Hamilton‐Giachritsis and Eugene Ostapuik

The feasibility and prevalence of reciprocal, hierarchical and paternal patterns of family aggression hypothesised by Dixon and Browne (2003) were explored within a sample…

Abstract

The feasibility and prevalence of reciprocal, hierarchical and paternal patterns of family aggression hypothesised by Dixon and Browne (2003) were explored within a sample of maltreating families. The psychological reports of 67 families referred to services for alleged child maltreatment that evidenced concurrent physical intimate partner violence and child maltreatment were investigated. Of these, 29 (43.3%) cases were characterised by hierarchical patterns, 28 (41.8%) by reciprocal patterns and 10 (14.9%) by paternal patterns. Significant differences in the form of child maltreatment perpetrated by mothers and fathers and parent dyads living in different patterns were found. In hierarchical sub‐patterns, fathers were significantly more likely to have been convicted for a violent and/or sexual offence than mothers and were significantly less likely to be biologically related to the child. The findings demonstrate the existence of the different patterns in a sample of families involved in the child care protection process in England and Wales, supporting the utility of a holistic approach to understanding aggression in the family.

Details

Journal of Aggression, Conflict and Peace Research, vol. 2 no. 1
Type: Research Article
ISSN: 1759-6599

Keywords

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