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Article
Publication date: 29 October 2009

Nick Falvo

The emergent Housing First model, focused on new means of rapid rehousing of the homeless, is popular in North America among policy makers and the mass media. Yet little…

Abstract

The emergent Housing First model, focused on new means of rapid rehousing of the homeless, is popular in North America among policy makers and the mass media. Yet little has been written on the Housing First model's transferability to Canadian municipalities. This report documents, analyses and interprets Toronto's Streets to Homes (S2H) programme, using primary and secondary research including semi‐structured key informant interviews. The report concludes with a brief consideration of the article's implications for leadership.

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Housing, Care and Support, vol. 12 no. 2
Type: Research Article
ISSN: 1460-8790

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Article
Publication date: 2 February 2021

Matt Tonkin and Martin Joseph Weeks

The purpose of this paper is to understand (i) how crime linkage is currently performed with residential burglaries in New Zealand, (ii) the factors that promote/hinder…

Abstract

Purpose

The purpose of this paper is to understand (i) how crime linkage is currently performed with residential burglaries in New Zealand, (ii) the factors that promote/hinder accurate crime linkage and (iii)whether computerised decision-support tools might assist crime linkage practice.

Design/methodology/approach

A total of 39 New Zealand Police staff completed a questionnaire/interview/focus group relating to the process, challenges, products and uses of crime linkage with residential burglary in New Zealand. These data (alongside four redacted crime linkage reports) were subjected to thematic analysis.

Findings

The data clearly indicated wide variation in crime linkage process, methods and products (Theme 1). Furthermore, a number of factors were identified that impacted on crime linkage practice (Theme 2).

Research limitations/implications

Future research should develop computerised crime linkage decision-support tools and evaluate their ability to enhance crime linkage practice. Also, researchers should explore the use of crime linkage in court proceedings.

Practical implications

To overcome the barriers identified in the current study, greater training in and understanding of crime linkage is needed. Moreover, efforts to enhance the quality of crime data recorded by the police will only serve to enhance crime linkage practice.

Social implications

By enhancing crime linkage practice, opportunities to reduce crime, protect the public and deliver justice for victims will be maximised.

Originality/value

The practice of crime linkage is under-researched, which makes it difficult to determine if/how existing empirical research can be used to support ongoing police investigations. The current project fills that gap by providing a national overview of crime linkage practice in New Zealand, a country where crime linkage is regularly conducted by the police, but no published linkage research exists.

Details

Journal of Criminological Research, Policy and Practice, vol. 7 no. 1
Type: Research Article
ISSN: 2056-3841

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Article
Publication date: 16 February 2021

Sonia Osorio Angel, Adriana Peña Pérez Negrón and Aurora Espinoza-Valdez

Most studies on Sentiment Analysis are performed in English. However, as the third most spoken language on the Internet, Sentiment Analysis for Spanish presents its…

Abstract

Purpose

Most studies on Sentiment Analysis are performed in English. However, as the third most spoken language on the Internet, Sentiment Analysis for Spanish presents its challenges from a semantic and syntactic point of view. This review presents a scope of the recent advances in this area.

Design/methodology/approach

A systematic literature review on Sentiment Analysis for the Spanish language was conducted on recognized databases by the research community.

Findings

Results show classification systems through three different approaches: Lexicon based, Machine Learning based and hybrid approaches. Additionally, different linguistic resources as Lexicon or corpus explicitly developed for the Spanish language were found.

Originality/value

This study provides academics and professionals, a review of advances in Sentiment Analysis for the Spanish language. Most reviews on Sentiment Analysis are for English, and other languages such as Chinese or Arabic, but no updated reviews were found for Spanish.

Details

Data Technologies and Applications, vol. 55 no. 4
Type: Research Article
ISSN: 2514-9288

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Article
Publication date: 26 February 2021

Aarni Tuomi, Iis P. Tussyadiah and Paul Hanna

This paper aims to explore the implications of integrating humanoid service robots into hospitality service encounters by evaluating two service prototypes using Softbank…

Abstract

Purpose

This paper aims to explore the implications of integrating humanoid service robots into hospitality service encounters by evaluating two service prototypes using Softbank Robotics’ popular service robot Pepper™: to provide information (akin to a receptionist) and to facilitate order-taking (akin to a server). Drawing both studies together, the paper puts forward novel, theory-informed yet context-rooted design principles for humanoid robot adoption in hospitality service encounters.

Design/methodology/approach

Adopting a multiple method qualitative approach, two service prototypes are evaluated with hospitality and tourism experts (N = 30, Prototype 1) and frontline hospitality employees (N = 18, Prototype 2) using participant observation, in situ feedback, semi-structured interviews and photo-elicitation.

Findings

The adoption of humanoid service robots in hospitality is influenced by the following four layers of determinants: contextual, social, interactional and psychological factors, as well as extrinsic and intrinsic drivers of adoption. These empirical findings both confirm and extend previous conceptualizations of human-robot interaction (HRI) in hospitality service.

Research limitations/implications

Despite using photo-elicitation to evoke insight regarding the use of different types of service robots in hospitality, the paper mostly focuses on anthropomorphized service robots such as Pepper™.

Practical implications

Adopting humanoid service robots will transform hospitality operations, whereby the most routine, unpleasant tasks such as taking repeat orders or dealing with complaints may be delegated to service robots or human-robot teams.

Social implications

Working with and receiving service from Pepper™ changes the service encounter from direct practical, technical considerations to more nuanced social and psychological implications, particularly around feelings of self-esteem, social pressure and social judgment.

Originality/value

This paper presents one of the first empirical studies on HRI in hospitality service encounters using Softbank Robotics’ Pepper™. In doing so, the paper presents a novel framework for service robot adoption rooted in first-hand user interaction as opposed to previous, theory-driven conceptualizations of behavior or empirical studies exploring behavioral intention.

Details

International Journal of Contemporary Hospitality Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-6119

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Book part
Publication date: 26 November 2020

Isabel Brüggemann, Jochem Kroezen and Paul Tracey

This study gives insights into how marginalized logics evolve after having been replaced by a new dominant logic. In light of the case of UK trade book publishing where an…

Abstract

This study gives insights into how marginalized logics evolve after having been replaced by a new dominant logic. In light of the case of UK trade book publishing where an editorial logic persisted and morphed after the increasing commercialization of the field – epitomized by the proliferation of so-called “factory fiction” – the authors identify three generative paths of marginalized logic evolution: preservation, purification and radicalization. The authors show how these paths hinge on the activities of three groups of actors who resist conforming to a dominant logic. The findings of this study advance scholars’ understanding of the historical evolution of institutional logics, but also remind them that the acts of resistance are typically embedded in macro-level dynamics related to broader institutional processes. In particular, this study sheds light on the different ways in which acts of resistance may be structured by actors’ experience of friction between competing institutional logics.

Details

Macrofoundations: Exploring the Institutionally Situated Nature of Activity
Type: Book
ISBN: 978-1-83909-160-5

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Article
Publication date: 31 December 2009

Nick Midgley

Ambiguities in the term ‘evidence‐based practice’ (EBP) are often used to hide some of the tensions within the idea itself. This article seeks to clarify what EBP means…

Abstract

Ambiguities in the term ‘evidence‐based practice’ (EBP) are often used to hide some of the tensions within the idea itself. This article seeks to clarify what EBP means and how evidence and knowledge can contribute to the development of children's services. It acknowledges the ‘implementation gap’ between evidence‐based practice and evidence‐based practitioners, and discusses two contrasting perspectives on the problem and its solution. For ‘disseminators’ the primary issue is better translation of findings into practice, illustrated here by the work of the National Institute of Health and Clinical Excellence (NICE). ‘Revisionists’ look beyond obstacles and drivers to implementation and instead advocate looking again at the relationship between research and practice and propose a number of radical proposals for how this relationship can be re‐envisioned.

Details

Journal of Children's Services, vol. 4 no. 4
Type: Research Article
ISSN: 1746-6660

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Article
Publication date: 6 May 2014

Ali Mohammad Mosadeghrad

Despite the potential benefits of total quality management (TQM), many healthcare organisations encountered difficulties in its implementation. The purpose of this paper…

Abstract

Purpose

Despite the potential benefits of total quality management (TQM), many healthcare organisations encountered difficulties in its implementation. The purpose of this paper is to explore the barriers to successful implementation of TQM in healthcare organisations of Iran.

Design/methodology/approach

This study involved a mixed research design. In-depth interviews were conducted with TQM practitioners to explore TQM implementation obstacles in Iranian healthcare organisations. In addition, this study involved survey-based research on the obstacles associated with successful TQM transformation.

Findings

TQM implementation and its impact depend on the ability of managers to adopt and adapt its values and concepts in professional healthcare organisations. Unsuccessful TQM efforts in Iranian healthcare organisations can be attributed to the non-holistic approach adopted in its implementation, inadequate knowledge of managers’ about TQM implementation, frequent top management turnover, poor planning, vague and short-termed improvement goals, lack of consistent managers’ and employees’ commitment to and involvement in TQM implementation, lack of a corporate quality culture, lack of team orientation, lack of continuous education and training and lack of customer focus. Human resource problems, cultural and strategic problems were the most important obstacles to TQM successful implementation, respectively.

Practical implications

Understanding the factors that are likely to obstruct TQM implementation would enable managers to develop more viable strategies for achieving business excellence.

Originality/value

Understanding the factors that are likely to obstruct TQM implementation will help organisations in planning better TQM models.

Details

International Journal of Health Care Quality Assurance, vol. 27 no. 4
Type: Research Article
ISSN: 0952-6862

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Abstract

Details

Prioritization of Failure Modes in Manufacturing Processes
Type: Book
ISBN: 978-1-83982-142-4

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Book part
Publication date: 1 April 2006

Sugata Marjit and Vivekananda Mukherjee

This paper looks at the role of redistributive politics and corruption in the utilization of foreign aid. We find that the governments in relatively poor countries have…

Abstract

This paper looks at the role of redistributive politics and corruption in the utilization of foreign aid. We find that the governments in relatively poor countries have incentive to adopt ‘bad policies’ which do not improve the growth rate of the economy. On the other hand, the governments in relatively rich countries have more incentive to misappropriate the money increasing the corruption level of the economy, although they may pursue growth-enhancing policies. Therefore, it hints towards the existence of a positive correlation between the ‘good policies’ adopted in utilization of the aid money and the level of corruption in the recipient countries. The paper also finds that more aid-flow to the poorer (richer) countries increase (decrease) their levels of corruption.

Details

Theory and Practice of Foreign Aid
Type: Book
ISBN: 978-0-444-52765-3

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Article
Publication date: 19 July 2013

Gregor Zellner

Business process redesign (BPR) is still a big issue in improving organizations and a lot of methods and techniques exist to support this undertaking. Referring to this…

Abstract

Purpose

Business process redesign (BPR) is still a big issue in improving organizations and a lot of methods and techniques exist to support this undertaking. Referring to this, the purpose of this paper is to derive a framework for identifying patterns in BPR that help in discovering new mechanisms which are indispensable to redesign and improve business processes.

Design/methodology/approach

The first part of this research process follows the principles of design science research by deriving the framework as an artifact. The second part focuses on the justification (“Justify/Evaluate”) of the framework using a literature review and a laboratory experiment.

Findings

A framework for identifying BPR pattern is derived and in parts validated by literature that helps to support the act of improving business processes. The advantages of this approach lie in the integrity of deriving possible patterns and the fact that it is not limited (as attempts in related work suffered from). The practical implications and added value of the (selected) patterns could be validated by conducting a laboratory experiment.

Research limitations/implications

The justification of the framework is based on a narrow literature review, just to show that this framework is applicable. For a more detailed evaluation a broader literature review is needed. The laboratory experiment was conducted for four patterns only. This also needs to be expanded in further research.

Practical implications

The paper is valuable for academics and practitioners because the impact of BPR on organizational performance is high. Using the identified BPR pattern facilitates the redesign of business processes, as shown in the experiment.

Originality/value

The originality of the paper lies in the possibility to easily identify BPR pattern to support the redesign of existing business processes.

1 – 10 of 141