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The main objective of this experimental investigation is to assess the effect of thermal and cryogenic treatment on hygrothermally conditioned glass fibre reinforced epoxy matrix composites, and the impact on its mechanical properties with change in percentage of individual constituents of the laminates.

The present investigation is an attempt at evaluating the performance of the laminates subjected to different thermal and cryogenic treatments for varying time with prior hygrothermal treatment. The variability of hygrothermal exposure is in the range of 4‐64 h. Glass fibre reinforced plastics laminates with different weight fractions 0.50‐0.60 of fibre reenforcements were used. The ILSS, which is a matrix dominated was studied by three‐point bend test using INSTRON 1195 material testing machine.

The post‐hygrothermal treatments (both thermal and cryogenic exposures) resulted in an increase in the rate of desorption of moisture. It is noted that the hygrothermal treatment prior to the exposure to thermal or cryogenic conditioning is the major attribute to the variations in the ILSS values. The extent of demoisturisation of the hygrothermally conditioned composites due to a thermal or a cryogenic exposure is observed to be inversely related to its ILSS, independent of the fibre‐weight fractions. Also the ILSS is inversely related to the fibre‐weight fraction irrespective of the post‐hydrothermal treatment.

The reported data are based on experimental investigations.

The purpose of this paper is to examine the relationship between total quality management (TQM), market orientation and service quality in the Malaysian service industry.

Data from 150 service firms were collected. Structural equation modeling was employed in this study to examine the associations between TQM, market orientation and service quality.

This study provides empirical evidence and confirms findings obtained from previous studies that TQM has a positive and significant relationship with both market orientation and service quality. Moreover, it was discovered that market orientation is also significantly related to service quality.

This research study implies that if firms are not able to comprehend the importance of TQM dimensions, by which the different dimensions of it can influence a firm's performance, they may not succeed in harvesting the full value of market orientation and service quality. Meanwhile, the findings may guide the service practitioners to understand the importance of TQM in their managerial actions in enhancing market orientation and service quality, which serves as a sound foundation for building a distinguished point of differentiation in their services.

Past researchers have not looked into the tri‐dimensional relationship between TQM, market orientation and service quality and hence research is to be called for in this area. The paper provides practitioners with useful guidelines on the appropriate TQM practices to be implemented so that market orientation and the quality of service can be enhanced, creating superior value to the customers in a unique way, which subsequently improves a firm's competitiveness.

The purpose of this paper is to investigate the relationship between total quality management (TQM) practices and customer satisfaction (CS) as perceived by managers' perspectives in Malaysia's service sector.

The data are collected from 140 managers of Malaysia's service firms. The structural analysis is conducted to test the hypotheses in this paper.

Results reveal that leadership, customer focus, information and analysis, and human resource focus are found to have significant and positive association with CS as perceived by Malaysian service sector's managers.

There are a few limitations for this paper. First, the time sequence of the relationships between the variables could not be determined since cross‐sectional data are used. Second, this paper is confined only to service industry. Lastly, the paper is only focused on managers instead of study employees at different hierarchical levels.

This paper serves as a valuable guideline for top management to review their TQM programs and conduct assessments on a regular basis in order to facilitate CS within their organizations.

This paper shows the importance of TQM in contributing to CS within the service context which is not studied in many past researches. This paper only looks at TQM practices from the Malaysian service industries. As Malaysia is a developing country which is moving towards the service sector, this paper will help many organizations that are in other fast growing developing nations which are moving towards the service industry.

The purpose of this paper is to differentiate the empowering influences of critical enablers of supply chain management (SCM) along with their interrelationships. These empowering enablers are significant, as they encourage productive execution to improve organizational performance and stakeholder's satisfaction.

From the literature review, incidence of a number of SCM enablers were found and they were subjected to critical scrutiny by a considerable number of experts engaged in SCM research and application to identify significant and applicable empowering enablers by grounded interactions. By using Impact Matrix Cross-Reference Multiplication Applied to a Classification analysis, the driving and dependence power were analyzed and the empowering enablers were ordered. This was pursued by building up a structural model of the empowering enablers using interpretive structure modeling, followed with measuring cause–effect relationship using decision-making trial and evaluation laboratory (DEMATEL).

Among these identified enablers of SCM, operational performance, green SCM, employee empowerment and motivation and strategic association came out to be strategic enablers.

The findings may help the practicing professionals to develop clarity in understanding of these essential enablers and their contextual as well as cause–effect relationship in SCM. The practicing professionals need to focus on all these enablers during implementation of SCM for enhancing the organizational performance and stake holders' satisfaction.

This study is of practical utility in real-life implementation of SCM. The algorithm used in applying the multi-criteria decision-making approach is very user-friendly, and the application of DEMATEL is an innovation compared to previous research. Further, the findings can be used as a benchmark for improving the performance of SCM by considering the cause–effect relationship.

The purpose of this paper is to aim for the development and analysis of green manufacturing (GM)-based framework on the identified critical success factors (CSFs) and performance measures (PMs) in the context of the Indian cement industry.

The research follows survey method for data collection. For framework development, it uses factor analysis on the identified CSFs and regression along with the appropriate measures for checking statistical consistency and validity.

This is the first research towards GM framework for the Indian cement industry. Till date, no framework is available which could guide researchers and practitioners of this environment unfriendly industry. Study exposes lack of connectivity between CSFs and PMs for a GM framework and highlights weaknesses of cement industry in this regard. It offers a generalised GM framework linking PMs with top management, human resource management, organisational culture, green practices, process management and supply chain management.

The framework is expected to help both researchers and practitioners from cement, construction and other industries who are serious towards GM implementation and are looking for appropriate mechanism. This framework if implemented properly will result in enhanced productivity.

This work is one of the few and pioneering efforts to investigate GM linking CSFs and PMs in Indian manufacturing sectors and the first in cement industry. Not many studies are available in the context of cement industry, which is the lifeblood of infrastructure and construction sectors. The importance of the work increases as it is conducted in the Indian context, which is undeniably an important economy of the world.

To explore the potential for adoption of TQM in self‐financed technical institutions in the light of new demands and challenges posed by customers/students and society.

The paper presents use of quality function deployment (QFD) which prioritizes technical requirements and correlates them with various customers'/students' requirements for the present Indian context. As an extension to the basic model of QFD – house of quality (HOQ), the scope for futuristic improvements is explored through a four‐phased QFD process. Challenges involved in the implementation of TQM are investigated using an approach of force field analysis.

Identifies technical and students' requirements for the modern educational set‐up. Provides information about the severity of various technical requirements of competitive education. Recognizes the need for continuous improvement, cultural change and effective use of financial resources to improve the value addition at each level. Develops an understanding of the issues to be addressed at each phase of TQM implementation.

It is expected that insights gained will help sensitize the emerging self‐financed institutions towards the demands of new age students. Conclusions derived will also provide some opportunities for reflection by students, faculty members and leaders/top management of institutions for continuous development at an individual as well as institutional level.

A novelty of work lies in the use of a mix of qualitative and quantitative approaches, which not only evaluates the present system but develops an understanding of future challenges to continuous improvement.

This paper aims to examine four key management processes, namely, communication, coordination, decision-making and knowledge-sharing, to determine how these impact on transportation infrastructure project success. The context for this study is the construction of a major highway in the United Arab Emirates.

Multiple sources of data are used in this case study that include the following: examination of various documents relating to the project in question; interviews with ten key stakeholders involved with the construction of the project; observations made during the site visit and interviews conducted with four site engineers; a focus group conducted with six key stakeholders involved in the project; and finally interviews conducted with the Minister of Public Works and the Director-General of the Ministry of Public Works. Analysis was conducted using NVivo.

Identification and involvement of key stakeholders, particularly in the early phases of a construction project, is found to be highly critical. Managers must develop detailed understanding of stakeholders’ influence in terms of their legitimacy, power and urgency in achieving effectiveness of the management processes.

The study highlights how different stakeholders influence communication, coordination, decision-making and knowledge-sharing at different stages of the construction project. Hence, understanding stakeholder’s level of legitimacy, power and urgency across the different stages of a project is highly critical.

The purpose of this paper is to examine the effect of total quality management (TQM) on service quality (SQ), market orientation (MO) and the subsequent effect on customer satisfaction (CS) and customer loyalty (CL). The research also analyses the direct effect of TQM on CS.

Data were collected from middle managers of retail banking sector in India using survey method. Structural equation modeling is used to analyze the data and to test the hypotheses.

The results show that TQM is positively associated with SQ, MO and CS. SQ and MO are significantly and positively associated with CS. CS subsequently leads to improved CL.

Enforcing TQM practices in their organizations as a change management tool, banks can achieve a greater degree of MO, improved SQ and higher CS to gain higher CL.

This paper empirically demonstrates that, by proper implementation of TQM in banks, the SQ and MO can be improved. Well implemented quality management practices, better customer service and market-focused attitude of banks will elevate the CS level and improve loyalty of customers toward the banks. With a little study has yet focused on India, the paper offers knowledge to banking professionals for increasing CL by effective implementation of TQM practices.

The purpose of this paper is to establish the relationship between organizational culture (OC) and total quality management (TQM) practices in the Indian construction industry.

A questionnaire survey was conducted to draw valid empirical data from 200 construction firms in India. The dominant culture was identified using cluster analysis.

The findings of cluster analysis show four emergent clusters, namely, internal, flexible, comprehensive and control. The OC profile of the Indian construction organizations is dominated by internal focus characterized by the features of both group and hierarchical cultures of Competing Values Framework (CVF). Furthermore, the results revealed that the comprehensive focus culture is the most suitable culture in addition to the internal and flexibility focus cultures for the implementation of TQM in India.

Before implementing the TQM practices, managers in construction organizations need to be aware of cultural orientation emphasized in their organizations to facilitate the effective implementation of TQM.

This paper contributes to the existing literature by providing empirical evidence that leads to the association between OC and TQM practices. The study proposes besides the internal and flexibility focus cultures, the comprehensive focus culture within the Indian construction industry are key drivers for the successful implementation of TQM practices.

The purpose of this paper is to explore the current challenges and drivers for data mining in the AEC sector.

Following a comprehensive literature review, the data mining concept was investigated through a workshop with industry experts and academics.

The results showed that the key drivers for using data mining within the AEC sector is associated with the sustainability, process improvement, market intelligence, cost certainty and cost reduction, performance certainty and decision support systems agendas in the sector. As for the processes with the greatest potential for data mining application, design, construction, procurement, forensic analysis, sustainability and energy consumption and reuse of digital components were perceived as the main process areas. While the key challenges were perceived as being, data issues due to the fragmented nature of the construction process, the need for a cultural change, IT systems used in silos, skills requirements and having clearly defined business goals.

With the increasing abundance of data, business intelligence and analytics and its related concepts, data mining and Big Data have captured the attention of practitioners and academics for the last 20 years. On the other hand, and despite the growing amount of data in its business context, the AEC sector still lags behind in utilising those concepts in its end products and daily operations with limited research conducted to explore those issues at the sector level. This paper investigates the main opportunities and barriers for data mining in the AEC sector with a practical focus.