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Article

P. Tattersley

Examines the role of standards in improving the performance of an environmental health department. Demonstrates how quality initiatives, quality audits and quality teams…

Abstract

Examines the role of standards in improving the performance of an environmental health department. Demonstrates how quality initiatives, quality audits and quality teams can be used to create an effective quality assurance system and ensure quality standards are maintained. Raises the point that introduction of quality improvements is essential to maintain credibility in a changing government culture.

Details

Managing Service Quality: An International Journal, vol. 1 no. 6
Type: Research Article
ISSN: 0960-4529

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Article

I. Livsey

Developing an accurate standard of service quality within professions which require specialist knowledge is not easy. Outlines the measures which have been developed by…

Abstract

Developing an accurate standard of service quality within professions which require specialist knowledge is not easy. Outlines the measures which have been developed by the Metropolitan Police, the Environmental Health Department of Braintree District Council and parts of the Legal profession.

Details

Managing Service Quality: An International Journal, vol. 3 no. 6
Type: Research Article
ISSN: 0960-4529

Keywords

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