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Article
Publication date: 26 May 2023

Derrick Boakye, David Sarpong, Dirk Meissner and George Ofosu

Cyber-attacks that generate technical disruptions in organisational operations and damage the reputation of organisations have become all too common in the contemporary…

Abstract

Purpose

Cyber-attacks that generate technical disruptions in organisational operations and damage the reputation of organisations have become all too common in the contemporary organisation. This paper explores the reputation repair strategies undertaken by organisations in the event of becoming victims of cyber-attacks.

Design/methodology/approach

For developing the authors’ contribution in the context of the Internet service providers' industry, the authors draw on a qualitative case study of TalkTalk, a British telecommunications company providing business to business (B2B) and business to customer (B2C) Internet services, which was a victim of a “significant and sustained” cyber-attack in October 2015. Data for the enquiry is sourced from publicly available archival documents such as newspaper articles, press releases, podcasts and parliamentary hearings on the TalkTalk cyber-attack.

Findings

The findings suggest a dynamic interplay of technical and rhetorical responses in dealing with cyber-attacks. This plays out in the form of marshalling communication and mortification techniques, bolstering image and riding on leader reputation, which serially combine to strategically orchestrate reputational repair and stigma erasure in the event of a cyber-attack.

Originality/value

Analysing a prototypical case of an organisation in dire straits following a cyber-attack, the paper provides a systematic characterisation of the setting-in-motion of strategic responses to manage, revamp and ameliorate damaged reputation during cyber-attacks, which tend to negatively shape the evaluative perceptions of the organisation's salient audience.

Details

Information Technology & People, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 4 December 2020

Lesley J. Bikos

This study will provide a preliminary, general overview of Canadian police officers' perception of stigma toward mental illness in their workplace culture and its impacts.

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Abstract

Purpose

This study will provide a preliminary, general overview of Canadian police officers' perception of stigma toward mental illness in their workplace culture and its impacts.

Design/methodology/approach

This study uses a mixed methods approach with two nationwide datasets: a self-report survey (N = 727) and 116 semi-structured interviews with police officers from 31 police services. Results are grounded in theories of stigma, masculinities and organizational culture.

Findings

Results indicate that most officers believe stigma toward mental illness in their workplace remains, despite senior management messaging and program implementation. Reporting mental illness was often seen as high risk, both personally and professionally. Policewomen, constables and those on leave reported statistically significant higher levels of perceived stigma and risk. Features of traditional masculinity were commonly reported, influencing the way individuals viewed themselves (self-stigma) and organizational response (structural stigma). Those with lived experience reported the highest levels of self and structural stigmatization, which often negatively impacted their recovery.

Originality/value

This study strengthens our understanding of how organizational culture and structure combine to contribute to the persistent presence of stigma in some Canadian police services (with implications for male-dominated occupations generally). Gender, rank, years of service and lived experience are additional areas of limited scholarship addressed by this study. The findings have important implications for effective program and policy evaluation and development.

Details

Policing: An International Journal, vol. 44 no. 1
Type: Research Article
ISSN: 1363-951X

Keywords

Book part
Publication date: 21 August 2017

James A. Vela-McConnell

This chapter presents an investigation of the sex abuse scandal within the Catholic Church through the lens of stigmatization for the purpose of elaborating the theory, making it…

Abstract

This chapter presents an investigation of the sex abuse scandal within the Catholic Church through the lens of stigmatization for the purpose of elaborating the theory, making it more widely applicable across multiples levels of analysis. Much like individuals, organizations must engage in information management in order to conceal discrediting information that would blemish their reputation. Given the number of people who comprise an organization, such secrecy relies on teamwork in order to contain damaging information. Based on an analysis of investigative journalist accounts of the scandal between 1985 and 2014, I present a typology representing the system of organizational secrecy developed by the Catholic Church. While organizations like the church have more structural resources at their disposal to ensure information control is maintained, their size and the varying levels of commitment to secrecy on the part of individual members of the team ultimately work against them.

Details

Oppression and Resistance
Type: Book
ISBN: 978-1-78743-167-6

Keywords

Article
Publication date: 21 February 2019

Elizabeth Velazquez and Maria Hernandez

The purpose of this paper is to review current research on police officer mental health and to explore the reasons why police officers do not seek mental health treatment.

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Abstract

Purpose

The purpose of this paper is to review current research on police officer mental health and to explore the reasons why police officers do not seek mental health treatment.

Design/methodology/approach

A comprehensive, systematic search of multiple academic databases (e.g. EBSCO Host) were used to identify studies conducted within the USA, identified definitions of first responders, identified the type of duty-related trauma expected by police officers, how influential stigma is amongst the police culture and what current intervention strategies are employed to assist police officer mental health wellness.

Findings

This research was conducted to identify police officer trauma-related mental health and the stigma behind seeking treatment. The research highlights job-related trauma and stress leads to the development of post-traumatic stress disorder, depression, substance use disorder and suicide or suicide ideation. The stigma behind seeking mental health treatment is associated with law enforcement organizations and environmental factors. Organizational factors include occupational stress characteristics such as day-to-day of the job and environmental factors such as abiding by social and law enforcement culture ideologies. Further research should be conducted to understand why law enforcing agencies and personnel are unknowingly promoting stigmas.

Originality/value

This is the most current meta-review of research examining the severity of mental health in police officers, the stigma behind acquiring treatment and innovative treatment approaches in police officer mental health. This study will provide a useful resource for those researchers interested in continuing to examine the different aspects of police officer mental health and how to potently approach innovative interventions to help law enforcement personals mental wellness thrive in a field where trauma is experienced daily.

Details

Policing: An International Journal, vol. 42 no. 4
Type: Research Article
ISSN: 1363-951X

Keywords

Article
Publication date: 15 January 2018

Dominic Detzen and Sebastian Hoffmann

The purpose of this paper is to study how two accounting professors at a German university dealt with their denazification, a process carried out by the Allied Forces following…

Abstract

Purpose

The purpose of this paper is to study how two accounting professors at a German university dealt with their denazification, a process carried out by the Allied Forces following the Second World War to free German society from Nazi ideology. It is argued that the professors carried a stigma due to their affiliation with a university that had been aligned with the Nazi state apparatus.

Design/methodology/approach

The paper uses Goffman’s work on “Stigma” (1963/1986) and “Frame Analysis” (1974/1986) to explore how the professors aimed to dismiss any link with the Nazi regime. Primary sources from the university archives were accessed with a particular focus on the professors’ post-war justification accounts.

Findings

The paper shows how the professors created a particular frame, which they supported by downplaying frame breaks, primarily their Nazi party memberships. Instead, they were preoccupied with what Goffman (1974/1986) terms “the vulnerability of experience,” exploiting that their past behavior requires context and is thus open to interpretation. The professors themselves provide this guidance to readers, which is a strategy that we call “authoring” of past information.

Originality/value

The paper shows how “counter accounts” can be constructed by assigning roles and powers to characters therein and by providing context and interpreting behavior on behalf of the readers. It is suggested that this “authoring” of past information is successful only on the surface. A closer examination unveils ambiguity, making this strategy risky and fragile.

Details

Accounting, Auditing & Accountability Journal, vol. 31 no. 1
Type: Research Article
ISSN: 0951-3574

Keywords

Book part
Publication date: 6 August 2018

Cyrus Dioun

How can organizations use strategic frames to develop support for illegal and stigmatized markets? Drawing on interviews, direct observation, and the analysis of 2,497 press…

Abstract

How can organizations use strategic frames to develop support for illegal and stigmatized markets? Drawing on interviews, direct observation, and the analysis of 2,497 press releases, I show how pro-cannabis activists used distinct framing strategies at different stages of institutional development to negotiate the moral boundaries surrounding medical cannabis, diluting the market’s stigma in the process. Social movement organizations first established a moral (and legal) foothold for the market by framing cannabis as a palliative for the dying, respecting moral boundaries blocking widespread exchange. As market institutions emerged, activists extended this frame to include less serious conditions, making these boundaries permeable.

Details

Social Movements, Stakeholders and Non-Market Strategy
Type: Book
ISBN: 978-1-78754-349-2

Keywords

Book part
Publication date: 16 April 2014

Paul Tracey, Nelson Phillips and Michael Lounsbury

Despite its central importance in nearly all societies, religion has been largely neglected in the study of organizations and management. In this introduction to the volume on…

Abstract

Despite its central importance in nearly all societies, religion has been largely neglected in the study of organizations and management. In this introduction to the volume on religion and organization theory, we argue that such neglect limits unnecessarily the relevance and scope of organization and management theory (OMT) and that there is therefore great value in connecting organizational research with a deeper appreciation and concern for religion. We begin by speculating about some of the reasons why organization and management theorists are hesitant to study religion, and go on to discuss some nascent points of contact between religion and OMT. We conclude with a discussion of the articles in this volume, which represent an attempt to remedy this unfortunate blind spot within OMT scholarship.

Details

Religion and Organization Theory
Type: Book
ISBN: 978-1-78190-693-4

Keywords

Article
Publication date: 30 April 2021

Barsa Priyadarsinee Sahoo and Avanish Bhai Patel

The stigmatisation of COVID-19 patients or suspected cases is a matter of grave concern across the world, including India. Today, COVID-19 patients or suspected cases are being…

Abstract

Purpose

The stigmatisation of COVID-19 patients or suspected cases is a matter of grave concern across the world, including India. Today, COVID-19 patients or suspected cases are being stigmatised or labelled as “corona carrier” and “corona spreader” because of which they are facing social rejection, mental torture, abusive behaviour and violence in the society. The objectives of the present study are to examine the nature of stigma construction in Indian society during COVID-19 pandemic and to explore its outcome on the well-being of corona-affected people.

Design/methodology/approach

The study uses content analysis method to explain the COVID-19 stigma. The data have been collected from various Indian newspapers and magazines. The researchers have analysed the content of the news items related to social stigma which were collected from March to September 2020.

Findings

The study finds that COVID-19 patients or suspected cases are insulted and discriminated rudely by their family members and neighbours, and in many cases, they are not allowed to enter the house or the neighbourhood. The study has also pointed out that many COVID-19 patients or suspected cases have committed suicide as a result of being stigmatisation. Finally, the study explores that this social stigma is spreading due to fake news, lack of awareness and fear of corona infection.

Originality/value

This is an original paper which is based on content analysis. The present study focuses on the social stigma in Indian society during COVID-19. Basically, the present study has applied the theory of Erving Goffman which is based on stigma to examine the nature and problem of social stigma during COVID-19. The study has found that there are three types of social stigma during the corona pandemic: self-made stigma, family-made stigma and society-made stigma.

Details

International Journal of Sociology and Social Policy, vol. 41 no. 11/12
Type: Research Article
ISSN: 0144-333X

Keywords

Article
Publication date: 17 December 2020

Maher Jeriji and Waël Louhichi

The purpose of this paper is to investigate the relationship between hard, negative corporate social responsibility (CSR) information disclosure and corporate social performance.

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Abstract

Purpose

The purpose of this paper is to investigate the relationship between hard, negative corporate social responsibility (CSR) information disclosure and corporate social performance.

Design/methodology/approach

This study uses a generalised least squares panel data analysis based on a sample of firms ranked in the Fortune Global 500 for the period 2013–2016. Robustness check tests were conducted to limit endogeneity concerns.

Findings

The results show that in line with strategic legitimacy theory, agency theory and organisational stigma theory, poor sustainability performers disclose a low quality of hard, negative CSR information.

Practical implications

This paper provides guidance for stakeholders to identify good and poor CSR performers by better understanding whether corporate CSR reports are more likely to be symbolic or substantive when considering the amount of hard, negative content in their CSR stand-alone reports.

Social implications

The research highlights the opportunistic behaviour of CSR reporting, which is used more as a legitimation device than as an accountability mechanism. Thi

Originality/value

Although numerous studies have investigated the association between the level of corporate social disclosure (CSD) and corporate social performance, no research has focussed on hard, negative CSD. Also, an index that captures the disclosure quality rather than the quantity of negative CSR information was constructed.

Details

Sustainability Accounting, Management and Policy Journal, vol. 12 no. 2
Type: Research Article
ISSN: 2040-8021

Keywords

Article
Publication date: 8 June 2022

Keheng Xiang, Fan Gao, Guanghui Qiao and Qingwen Chen

Hotel employees’ occupational stigma is often overlooked. Exploration of hotel employees’ occupational stigma representations, perception pathways and destigmatization provides an…

Abstract

Purpose

Hotel employees’ occupational stigma is often overlooked. Exploration of hotel employees’ occupational stigma representations, perception pathways and destigmatization provides an empirical basis for positive organizational behavior and psychology in the hotel industry. Therefore, this study aims to better understand the mechanism underlying inherent of occupational stigma.

Design/methodology/approach

This study adopts a five-factor narrative analysis involving stigma narrative interviews with a purposed sampling of hotel employees (n = 18). Based on occupational stigma and resource conservation theories, this study designed a five-factor narrative analysis structure chart as the basis for data analysis.

Findings

Findings indicate the existence of four quadrants of perceived occupational stigma attribute distribution, two paths of perceived occupational stigma formation and a more systematic occupational destigmatization mechanism path.

Research limitations/implications

The occupational destigmatization path and countermeasures proposed in this study can resolve talent drain and eliminate stereotyping in the hotel industry, which promote the industry’s rapid recovery and sustainable healthy development, providing the practical management guidelines for public communication via social media, and offer practical significance for existing hotel human resource management in modules such as organizational culture and training.

Originality/value

This study broadens investigations of occupational stigma in a single, static context and explains the relationship between hotel employees’ stigma perceptions and destigmatization paths. Further, the mechanism of emotional energy distribution on spatial stigma was identified. These results have practical implications for organizational culture, training and employee care in hotel human resource management.

Details

International Journal of Contemporary Hospitality Management, vol. 34 no. 12
Type: Research Article
ISSN: 0959-6119

Keywords

1 – 10 of over 4000