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1 – 10 of over 25000Yen-I Lee, Xuerong Lu and Yan Jin
Although uncertainty has been identified as a key crisis characteristic and a multi-faceted construct essential to effective crisis management research and practice, only a few…
Abstract
Purpose
Although uncertainty has been identified as a key crisis characteristic and a multi-faceted construct essential to effective crisis management research and practice, only a few studies examined publics' perceived uncertainty with a focus on crisis severity uncertainty, leaving crisis responsibility uncertainty uninvestigated in organizational crisis settings.
Design/methodology/approach
To close this research gap empirically, this study employed data from an online survey of a total of 817 US adults to examine how participants' crisis responsibility uncertainty and their attribution-based crisis emotions might impact their crisis responses such as further crisis information seeking.
Findings
First, findings show that participants' crisis responsibility uncertainty was negatively associated with their attribution-independent (AI) crisis emotions (i.e. anxiety, fear, apprehension and sympathy) and external-attribution-dependent (EAD) crisis emotions (i.e. disgust, contempt, anger and sadness), but positively associated with internal-attribution-dependent (IAD) crisis emotions (i.e. guilt, embarrassment and shame). Second, crisis responsibility uncertainty and AI crisis emotions were positive predictors for participants' further crisis information seeking. Third, AI crisis emotions and IAD crisis emotions were parallel mediators for the relationship between participants' crisis responsibility uncertainty and their further crisis information seeking.
Practical implications
Organizations need to pay attention to the perceived uncertainty about crisis responsibility and attribution-based crisis emotions since they can impact the decision of seeking crisis information during an ongoing organizational crisis.
Originality/value
This study improves uncertainty management in organizational crisis communication research and practice, connecting crisis responsibility uncertainty, attribution-based crisis emotions and publics' crisis information seeking.
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Reviews the inter‐organizational co‐operation that may be required during an emergency. Looks at the diverse cultures of diffferent organizations together with legislation and…
Abstract
Reviews the inter‐organizational co‐operation that may be required during an emergency. Looks at the diverse cultures of diffferent organizations together with legislation and bureaucratic procedures that need to be considered in order for this process to take place. Reinforces the need to develop an exchange model of co‐ordination. Reviews number of salient findings regarding emergency services and suggests directions that may improve inter‐organizational relationships.
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Dirk De Clercq and Renato Pereira
The purpose of this study is to unpack the relationship between employees’ perceptions of organizational politics and their counterproductive work behaviour, by postulating a…
Abstract
Purpose
The purpose of this study is to unpack the relationship between employees’ perceptions of organizational politics and their counterproductive work behaviour, by postulating a mediating role of organizational disidentification and a moderating role of perceived external crisis threats to work.
Design/methodology/approach
The empirical assessment of the hypotheses relies on survey data collected among employees who work in a large banking organization.
Findings
Perceptions that organizational decision-making is marked by self-serving behaviour increase the probability that employees seek to cause harm to their employer, because they feel embarrassed by their organizational membership. This mediating role of organizational disidentification is especially prominent when they ruminate about the negative impact of external crises on their work.
Practical implications
This study details an important danger for employees who feel upset with dysfunctional politics: They psychologically distance themselves from their employer, which then prompts them to formulate counterproductive responses that likely make it more difficult to take on the problem in a credible manner. This detrimental dynamic is particularly risky if an external crisis negatively interferes with their work functioning.
Originality/value
This study adds to prior research by detailing an unexplored but relevant mechanism (organizational disidentification) and moderator (external crisis threats) by which perceived organizational politics translates into enhanced counterproductive work behaviour.
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Bechir Mokline and Mohamed Anis Ben Abdallah
The purpose of this paper is to explore the contribution of organizational resilience to the capacity of companies to cope with the COVID-19 crisis in a real organizational…
Abstract
Purpose
The purpose of this paper is to explore the contribution of organizational resilience to the capacity of companies to cope with the COVID-19 crisis in a real organizational context through an empirical study of 16 Tunisian companies affected by the crisis.
Design/methodology/approach
The authors adopt a qualitative study based on 16 semi-structured interviews to describe better the functioning of the processes of resilience in a real organizational context.
Findings
The real contribution consists in confirming a positive contribution of resilience to resistance in the face of the COVID-19 crisis in a Tunisian context through exceptional measures that have not previously been adopted by the companies concerned by this study.
Originality/value
The authors believe that they are the first to study the theme of resilience as a resistance mechanism in the face of the COVID-19 crisis in a Tunisian context. From this comes the originality of the research.
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Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination of some…
Abstract
Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination of some legal aspects concerning MNEs, cyberspace and e‐commerce as the means of expression of the digital economy. The whole effort of the author is focused on the examination of various aspects of MNEs and their impact upon globalisation and vice versa and how and if we are moving towards a global digital economy.
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Chiara Carolina Donelli, Simone Fanelli, Antonello Zangrandi and Marco Elefanti
Healthcare organizations worldwide were badly hit by the “surprise” of the pandemic. Hospitals in particular are trying hard to manage problems it caused, searching for solutions…
Abstract
Purpose
Healthcare organizations worldwide were badly hit by the “surprise” of the pandemic. Hospitals in particular are trying hard to manage problems it caused, searching for solutions to protect the health of citizens and reorienting operations. The implementation of resilience solutions in the coping phase and the ability to react promptly and redefine activities is essential. Integrating crisis management and resiliency literature, this paper discusses how health organizations were able to cope with adversity during the crisis.
Design/methodology/approach
The research is conducted through a case study of a large Italian hospital, the Gemelli Polyclinic Foundation, which was one of the leading hospitals in the Italian response to the pandemic.
Findings
The case reports actions taken in order to continue functioning and to maintain core activities despite severe adversity. The overall response of the Gemelli was the result of the three types of response: behavioral (effective leadership), cognitive (rapid resource reallocation) and the contextual reinforcement (multiagency network response). The authors highlight how an integrative framework of crisis management and resiliency could be applied to healthcare organizations in the coping phase of the pandemic. The experience of the Gemelli can thus be useful for other hospitals and organizations facing external crises and for overall improvement of crisis management and resilience. Responding to crisis brings the opportunity to make innovations introduced during emergencies structural, and embed them moving forward.
Research limitations/implications
The paper focuses only on the coping phase of the response to the pandemic, whereas building long-term resilience requires understanding how organizations accumulate knowledge from crises and adapt to the “new normal.”
Originality/value
The paper responds to the call for empirical studies to advance knowledge of an integrative framework of crisis management and resiliency theories with reference to complex organizations such as healthcare.
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Dirk De Clercq and Renato Pereira
For human resource (HR) managers, the harmful outcomes of employees’ ruminations about external crises, such as a pandemic, represent important, timely concerns. This research…
Abstract
Purpose
For human resource (HR) managers, the harmful outcomes of employees’ ruminations about external crises, such as a pandemic, represent important, timely concerns. This research postulates that employees’ perceptions of pandemic threats might diminish the extent to which they engage in change-oriented voluntarism at work. This negative connection may be attenuated by employees’ access to two personal (work-related self-efficacy and organization-based self-esteem) and two relational (goal congruence and interpersonal harmony) resources.
Design/methodology/approach
The theoretical predictions are tested with survey data collected among employees who work in a banking organization in Portugal.
Findings
Persistent negative thoughts about a pandemic undermine discretionary efforts to alter and enhance the organizational status quo, but this detrimental effect is mitigated when employees (1) feel confident about their work-related abilities, (2) have a positive self-image about their organizational functioning, (3) share a common mindset with coworkers with respect to work goals and (4) maintain harmonious relationships with coworkers.
Practical implications
This study pinpoints several ways HR managers can reduce the danger that employees’ worries about life-threatening crises may lead to complacent responses that, somewhat paradoxically, might undermine their ability to alleviate the suffered hardships.
Originality/value
The findings contribute to research on the impact of external crisis situations on organizations by providing an explanation of why employees may avoid productive, disruptive work activities, contingent on their access to complementary resources.
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Rick A. Myer, Christian Conte and Sarah E. Peterson
The purpose of this article is to describe the adaptation of an assessment model, the Triage Assessment System (TAS), which is widely used in crisis intervention to understand the…
Abstract
Purpose
The purpose of this article is to describe the adaptation of an assessment model, the Triage Assessment System (TAS), which is widely used in crisis intervention to understand the human impact of a crisis within an organization.
Design/methodology/approach
After a literature review, the Triage Assessment System is adapted to be applicable to organizations in crisis. Nine characteristics associated with the impact of crises on employees of an organization are discussed.
Findings
Suggestions are made for ways in which organizations can use the TAS to improve their preparation for recovery efforts after a crisis. These suggestions outline ways to use the TAS as well as approaches that consultants may employ when working with organizations. Suggestions are also made for future research using the TAS with organizations. Although developed for individuals, the concepts used in the TAS can also be applied to organizations in crisis.
Originality/value
The article offers practical suggestions to help organizations manage the impact of organizational crises on their employees. Research in this area should help to refine the TAS for organizations, particularly assessment of the severity of organizational reactions.
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Anna Zabłocka-Kluczka and Anna Katarzyna Sałamacha
The role of brand management in contemporary organizations is very important and consistently growing due to the increasingly difficult competitive conditions on the market…
Abstract
Purpose
The role of brand management in contemporary organizations is very important and consistently growing due to the increasingly difficult competitive conditions on the market. Moreover, the significance of organizational resilience in this process should be noticed, especially in the times of emerging crises. In this context, the purpose of this article is to examine the mediating role of organizational resilience in the relation between brand performance and organizational performance.
Design/methodology/approach
In order to verify the potential relations, empirical studies were conducted in 268 organizations located in Poland. The CAWI method was used in this research, while the companies were selected on the basis of the purposive manner. The reliability of the scales used in the survey was tested and afterwards the mediation model was built, confirming the presumed relationships between the variables. The calculations were made using the PS Imago Pro and Process macro for SPSS ver. 3.4 by Andrew F. Hayes.
Findings
It has been proven that organization's resilience partially mediates the relationship of brand performance and organizational performance.
Research limitations/implications
First of all, the scope of the research covered only Poland, and the obtained results may differ between countries with diversified market characteristics. Second of all, the study was not carried out in a representative manner, it concerned 268 companies that were selected based on the purposive method. Third of all, consideration focused only on one feature – organizational resilience. It would be valuable to include other features to discussion. Finally, the research was conducted in December 2019, so it seems justified to repeat the survey in conditions of modern reality.
Originality/value
This study is the first that showed the relationship between brand performance and organizational resilience and its meaning for organizational performance.
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Charlotte Simonsson and Mats Heide
The purpose of this paper is to gain new knowledge of how organizational errors can be used to early detect signals of impending crises and thereby develop internal crisis…
Abstract
Purpose
The purpose of this paper is to gain new knowledge of how organizational errors can be used to early detect signals of impending crises and thereby develop internal crisis communication. Three communication processes – organizational culture, leadership and learning – that are particularly important for the development of internal crisis communication are focused. The paper also discusses what kind of learning error management supports, and suggests how crisis communication as a practice can be developed. The thesis is that intensified work of improving internal crisis communication is a vital step of becoming a communicative organization, where all coworkers are understood and act as strategic communicators.
Design/methodology/approach
This empirical study is part of a three-year research project on internal crisis communication within a Swedish university hospital. This paper is based on a sub-study with 37 qualitative semi-structured interviews with nurses, physicians, managers and crisis management specialists within the hospital.
Findings
The paper offers knowledge about how internal crisis communication can be developed by focusing on errors as resource to anticipate a crisis and as material for organizational learning. Coworkers are mainly focused in the article and are seen as important sources and strategic communicators. It is further emphasized that error management is not a matter of technological solutions, but rather a question of communicative aspects of leadership and organizational culture.
Practical implications
It is suggested that initiatives to develop internal crisis communication is an important step for organizations in becoming communicative organizations, and communication professionals have an important role to facilitate this development.
Originality/value
This paper gives a new understanding of internal crisis communication and the importance of leadership and culture.
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