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The purpose of this paper is to investigate the impact of organizational culture (OC) on social capital (SC) between experts of research-based industrial organizations who were aware of the subject of research.

The tools in this study were the native and modified questionnaire of Denison OC model with 33 items and Abili’s developed questionnaire based on Nahapiet and Ghoshal model for SC with 24 items. Validity of questionnaire well approved based on face validity method by experts, specialists and professors of management. Using the results of pre-test, Cronbach’s alpha was showed the very high reliability. Because of the low number of experts, we did not sampling and decided to distribute questionnaires among all of them. In all, 120 completely filled questionnaires were returned out of the 134 distributed. For examining the main hypothesis and sub-hypothesis of this study simple linear regression and multiple regression analysis were used.

The results of regression analysis showed that regression line ascribes changes in dependent variable (SC) to independent variable (OC). It means that in research-based industrial organizations, OC has a significant positive impact on SC and cultural traits with internal focus have more impact on SC than those with external focus. Then, with the use of parametric tests, the relationship between OC and SC and between components of OC and SC was investigated. Finally, Pearson correlation tests results confirmed the significant relationships. Overall, the results of this study show the significant, positive, strong relationship between OC and SC.

As there are not many studies about the impact of OC on SC, this paper’s findings will be useful to assess and improve the cultural situation for increasing the SC in organization.

This chapter presents two studies that examine the link between corporate culture and effectiveness in a variety of national settings. The first study compares results from 230 organizations from Europe, North America and Asia and reveals a surprising level of similarity in results across these regions. The second study presents the results from targeted samples of 218 supermarkets from Canada, Australia, Brazil, the U.S., Japan, Jamaica, and South Africa. These results show a common pattern in five of the countries, and a divergent pattern of findings in Jamaica and Japan.

The results suggest that it is quite possible to measure and compare the cultural traits of organizations and their impact on business performance across nations, and to find empirical support for a general framework. But how can these findings be reconciled with the vast literature on cross-cultural differences? Discussion of this point reaches an interesting conclusion: Perhaps there is a common set of cultural traits that can be used to understand the effectiveness of organizations, but that are expressed quite differently in different national settings.

The purpose of this paper is to apply an existing theoretical model of organisational culture contextualised for total quality management (TQM) as a means of assessing the readiness for implementing TQM in the workplace. The “Amalgamated Model” is a hybrid that encapsulates organisational culture traits and their relative contribution as indictors of effective TQM implementation.

A questionnaire that would test the theoretical model was devised and administered to a sample population in a production facility located in Central Europe, Organisation X.

A profile of the organisation was derived which revealed the strengths and weaknesses of the organisation in relation to the cultural traits of the theoretical model.

The research population comprised management/supervisory staff only and thus provides a partial view of Organisation X.

For practitioners, particularly those who specialise in quality management, the practical implications of this research are twofold: first, it provides insights into aspects of organisational culture and TQM implementation; and second, it demonstrates how a theoretical framework may be applied in the workplace to assess readiness for TQM implementation.

This research contributes to the subject area body of knowledge by applying a recent theoretical model to assess readiness for implementing TQM.

The transmission of tacit knowledge is crucial to organizations to ensure that individual expertise will be passed throughout a team or department, rather than centred in one employee. It is especially important among information technology (IT) professionals because, in addition to technical knowledge, they deal considerably with a combination of cognition and previous experience to solve daily problems, and implement and develop new systems. The purpose of this paper is to examine how organizational, individual, and environmental factors influence tacit knowledge sharing among IT professionals.

In this study, the author examines how organizational, individual, and environmental factors influence tacit knowledge sharing among IT professionals. To test the hypotheses, the survey method was chosen and a standard questionnaire was applied. The author obtained a sample of 143 respondents and employed a partial least squares (PLS) analysis to assess the structural and confirmatory models.

The results indicate that hardworking, responsible, and introverted employees tend to share their tacit knowledge when they feel they are in a supportive and team‐oriented environment, are not overly threatened by competitiveness, and experience good social interactions in the workplace.

The main limitation of this study is its small sample size, which may not capture all relationships. Future research can overcome this limitation and consider the role of organizational commitment and trust as possible mediators.

To practitioners, this study offers information on how organizations can encourage employees to share tacit knowledge. This research provides some support for the assumption that IT professionals should be managed under particular organizational rules by proposing that IT workers have a strategic role regarding the transmission of tacit knowledge.

At the moment, Finnish oral health care is undergoing many changes. Little attention has been paid to issues of organisational culture and communication in Finnish oral health care. Yet the question of culture is of primary importance for changes in an organisation and for planning and reconstructing the rational functioning of an organisation. The purpose of this paper is to examine Finnish public oral health care within a theoretical framework of organisational culture and to identify the various cultural traits that appear to characterise Finnish oral health care. Using a cultural point of view, we develop an orientation for understanding more profoundly and specifically the processes concerning the functioning and change of oral health care.

The purpose of this paper is to explore how organisational culture affects the internationalisation proclivity of international new ventures (INVs).

In this paper, a resource advantage (R-A) framework is adopted to examine how organisational culture can be a resource for INVs to leverage efficiently and/or effectively in order to make up for their challenges in internationalisation and create value for their international customers. In doing so, this study makes use of examples of five INVs from India, which have successfully achieved international business prowess and superior performance immediately after their foundation.

The findings reveal that an organisational culture including continuous learning, creativity and innovation, collaboration and sharing, and customer-centricity as traits have a positive influence on INV internationalisation proclivity. Most importantly, fostering a culture of collaboration and sharing can help INVs address resource limitations and augment opportunity discovery in the international market. Furthermore, INVs can benefit more from the “learning advantages of newness” by nurturing continuous learning as part of their culture.

A key limitation of this study is that all the firms selected here are from a single country, India, and it may have effects on the way firms leverage these cultural traits.

Founders of INVs should develop organisational arrangements that encourage openness, creativity, and allows employees to contribute freely and fearlessly through new ideas, process innovations, and so on, and firms should recognise such contributions regularly. INVs can adopt policies and develop mechanisms that encourage employees to share knowledge and resources freely with others in the organisation.

Growth of INVs is closely linked to job creation and economic progress. Policy makers in emerging economies can benefit from this study by developing infrastructure and creating social conditions that support the survival and growth of INVs. Adopting the findings of this study could possibly help INVs succeed in international markets and avoid failures, and thus save societal resources.

The paper highlights the critical role of organisational culture in INVs’ internationalisation thrust. The paper develops testable propositions that delineate both the main effects as well as the other effects of organisational culture on INV internationalisation.

The purpose of this research is to empirically investigate the impact of organizational culture on implementing customer relationship management (CRM) in the hotel industry.

The research is conducted with a quantitative approach and a questionnaire adapted from Denison Organizational Culture Survey, and the Mendoza CRM model is the research instrument. The questionnaire was administered among 346 managers of a chain hotel in the UK. Gathered data were subjected to correlation and multiple regression analyses.

The correlation analysis demonstrates that organizational culture factors of adaptability, consistency, staff involvement and mission have a positive significant impact on CRM implementations. The multiple regression analysis further showed that though CRM implementation is highly correlated with these four factors, its successful implementation is not dependent on all of them.

The research is conducted in the frame of a case study where a UK chain hotel is selected; therefore, the findings cannot be generalized to a larger population. This research is conducted in the context of hotel industry and the result might be different for other industries. Due to the limitation in access to all employees, only managers were selected as the sample of the study and future studies with all staff may show different results.

Organizational culture readiness is one of the most important requirements in CRM implementation initiatives. The results of this study will benefit hotel managers in measuring their organizational culture and improve it toward better CRM outcomes.

Previous studies on organizational culture and CRM with qualitative approaches have tried to highlight the role of organizational culture on CRM implementation or some have attempted to identify the organizational culture factors with potential impact on CRM implementations. However, very few of these studies have empirically investigated the impacts of organizational culture on CRM implementation, and this is the first study that empirically investigates this impact in the context of the hotel industry.

This research aims to explore the impact of geographical traits on the occurrence of on-time or the risk of late deliveries – one vital category of supply chain failures. Specifically, the regulatory environment framework and national and organizational culture are explored as potential contingency factors affecting these supply chain failures. Furthermore, the authors assess whether or not potential negative cultural characteristics at the national level can be addressed through specific organizational culture at the organizational level of practice.

This study combines primary survey data from 647 plants in 12 countries collected through the Global Manufacturing Research Group with secondary national data from the World Economic Forum and Hofstede’s national culture dimensions to test the six hypotheses.

Results indicate that firms situated in a regulatory national environment that is conducive to trade experience fewer late deliveries; a national infrastructure that has continuously been neglected leads to more late deliveries. Firms situated in countries with low levels of national uncertainty avoidance experience fewer late deliveries. Supplier communication should be practiced at an organizational level to excel in these countries.

This paper adds to the ongoing discusses about the importance of contingency factors at the country level (i.e. institutional and cultural factors), which need to be considered when setting up global supply chains. It also contributes important empirical insights to the convergence/divergence discussion.

In Chapter 1, a broad overview of the scope of entrepreneurialism in policing and criminal contexts which are broadly positive in nature was developed. In Chapter 2, the scrutiny to cover socio-cultural and organisational barriers to the implementation of entrepreneurial policing are extended. These include police culture, organisational traits such as ‘Machismo’ and ‘Conformism’, the restrictive nature of the police rank structure, the military model of policing, bureaucracy, risk-aversion, anti-entrepreneurialism, anti-intellectualism, the ‘Maverick’ stereotype, and the ‘Questioning Constable’. Many of these elements are of a negative nature and inhibit the implementation of entrepreneurial policing and practices. Also the entrepreneurial organisation and issues such as privatisation, commercialisation, innovation, and technology which also inhibit entrepreneurialism in policing contexts, but which also offer significant opportunities, are considered.

This study aims to make an assessment of the status of various management practices/cultural attributes in local government and investigates their relationship with organisational performance. The local government organisation concerned is going through the process of cultural change in an effort to becoming a learning organisation.

The results of this study are based on employees' perceptions of management practices and organisational performance collected using a survey approach. The Denison Organisational Culture Survey (DOCS) was used for collecting the data.

Of the various management practices considered, the study found that team orientation has received top emphasis followed by dissemination of the core values and organisational capability development. In terms of performance measures, the offering of new services to their clients ranks number one followed by brainstorming practices in problems solving. Employee empowerment has not received much emphasis from the management despite being associated with various measures of performance such as client satisfaction, job satisfaction, quality of services, revenue growth, improved skills of employees in evaluating organisational success or failures, and successful implementation of organisational programs. Although creating change, organisational learning, and team orientation indicate positive correlations with the majority of performance measures considered in this study; there is no evidence of their relationship with financial measure of performance like revenue growth.

The organisational managers may find the outcomes of such investigations helpful as they provide useful information on the organisation's cultural strengths and weaknesses. Such studies would also assist managers to systematically assess their change initiatives and develop a better strategy for successful implementation of managements' tactics and business processes.