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Book part
Publication date: 1 October 2015

Adam S. Maiga

This study collected perceptual data from 162 manufacturing managers to assess whether their perception of organizational learning is related to firm profitability or whether the…

Abstract

This study collected perceptual data from 162 manufacturing managers to assess whether their perception of organizational learning is related to firm profitability or whether the relationship is indirect through firms’ competitive advantage (quality improvement, cost improvement, cycle-time improvement). The results indicate that managers perceive that organizational learning is significantly related to competitive advantage that, in turn, is positively related to profitability. The results also indicate that the relation between organizational learning and profitability is fully mediated by firm competitive advantage.

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Advances in Accounting Behavioral Research
Type: Book
ISBN: 978-1-78441-635-5

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Book part
Publication date: 28 September 2015

Md Shah Azam

Information and communications technology (ICT) offers enormous opportunities for individuals, businesses and society. The application of ICT is equally important to economic and…

Abstract

Information and communications technology (ICT) offers enormous opportunities for individuals, businesses and society. The application of ICT is equally important to economic and non-economic activities. Researchers have increasingly focused on the adoption and use of ICT by small and medium enterprises (SMEs) as the economic development of a country is largely dependent on them. Following the success of ICT utilisation in SMEs in developed countries, many developing countries are looking to utilise the potential of the technology to develop SMEs. Past studies have shown that the contribution of ICT to the performance of SMEs is not clear and certain. Thus, it is crucial to determine the effectiveness of ICT in generating firm performance since this has implications for SMEs’ expenditure on the technology. This research examines the diffusion of ICT among SMEs with respect to the typical stages from innovation adoption to post-adoption, by analysing the actual usage of ICT and value creation. The mediating effects of integration and utilisation on SME performance are also studied. Grounded in the innovation diffusion literature, institutional theory and resource-based theory, this study has developed a comprehensive integrated research model focused on the research objectives. Following a positivist research paradigm, this study employs a mixed-method research approach. A preliminary conceptual framework is developed through an extensive literature review and is refined by results from an in-depth field study. During the field study, a total of 11 SME owners or decision-makers were interviewed. The recorded interviews were transcribed and analysed using NVivo 10 to refine the model to develop the research hypotheses. The final research model is composed of 30 first-order and five higher-order constructs which involve both reflective and formative measures. Partial least squares-based structural equation modelling (PLS-SEM) is employed to test the theoretical model with a cross-sectional data set of 282 SMEs in Bangladesh. Survey data were collected using a structured questionnaire issued to SMEs selected by applying a stratified random sampling technique. The structural equation modelling utilises a two-step procedure of data analysis. Prior to estimating the structural model, the measurement model is examined for construct validity of the study variables (i.e. convergent and discriminant validity).

The estimates show cognitive evaluation as an important antecedent for expectation which is shaped primarily by the entrepreneurs’ beliefs (perception) and also influenced by the owners’ innovativeness and culture. Culture further influences expectation. The study finds that facilitating condition, environmental pressure and country readiness are important antecedents of expectation and ICT use. The results also reveal that integration and the degree of ICT utilisation significantly affect SMEs’ performance. Surprisingly, the findings do not reveal any significant impact of ICT usage on performance which apparently suggests the possibility of the ICT productivity paradox. However, the analysis finally proves the non-existence of the paradox by demonstrating the mediating role of ICT integration and degree of utilisation explain the influence of information technology (IT) usage on firm performance which is consistent with the resource-based theory. The results suggest that the use of ICT can enhance SMEs’ performance if the technology is integrated and properly utilised. SME owners or managers, interested stakeholders and policy makers may follow the study’s outcomes and focus on ICT integration and degree of utilisation with a view to attaining superior organisational performance.

This study urges concerned business enterprises and government to look at the environmental and cultural factors with a view to achieving ICT usage success in terms of enhanced firm performance. In particular, improving organisational practices and procedures by eliminating the traditional power distance inside organisations and implementing necessary rules and regulations are important actions for managing environmental and cultural uncertainties. The application of a Bengali user interface may help to ensure the productivity of ICT use by SMEs in Bangladesh. Establishing a favourable national technology infrastructure and legal environment may contribute positively to improving the overall situation. This study also suggests some changes and modifications in the country’s existing policies and strategies. The government and policy makers should undertake mass promotional programs to disseminate information about the various uses of computers and their contribution in developing better organisational performance. Organising specialised training programs for SME capacity building may succeed in attaining the motivation for SMEs to use ICT. Ensuring easy access to the technology by providing loans, grants and subsidies is important. Various stakeholders, partners and related organisations should come forward to support government policies and priorities in order to ensure the productive use of ICT among SMEs which finally will help to foster Bangladesh’s economic development.

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E-Services Adoption: Processes by Firms in Developing Nations
Type: Book
ISBN: 978-1-78560-325-9

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Book part
Publication date: 15 May 2023

Marica Mazurek

Purpose: The main goal of this discussion is to explain how competitiveness could be an important source of knowledge and economic power in a society, especially in the period of…

Abstract

Purpose: The main goal of this discussion is to explain how competitiveness could be an important source of knowledge and economic power in a society, especially in the period of higher demands on knowledge, innovation and organisational base growth. Our focus of the discussion will be tourism as an important service sector economic activity in countries all over the world.

Methodology: The chapter will be conceptually based on its goal to develop the theories of competitiveness and to discuss how competitiveness influences knowledge, organisational processes and forms with a focus on tourism services.

Findings: Competitiveness in tourism depends on many factors. As an intangible source of knowledge, organisational culture processes and organisational forms generally influences tourism activity. For this reason, not only is comparative advantage important in the competitiveness concept, but also competitive advantage and the way of deploying resources play an important role.

Significance: Resources are not only based on labour, capital and land (neoclassical theory approach), but resource-advantage theory underlines the importance of financial, physical, legal, human, organisational, informational and relational capital. In this process, new processes and organisational forms must be created, as well as innovative approaches to processes and the importance of knowledge capital.

Practical Implications: New ideas about this process could be helpful for researchers and practitioners to recognise the importance of competitiveness for their work and research.

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Contemporary Studies of Risks in Emerging Technology, Part B
Type: Book
ISBN: 978-1-80455-567-5

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Book part
Publication date: 30 October 2004

Corinne Post, George F. Farris and Rene Cordero

Past research has found that married men have advantages in the labor market. In this paper we examine the extent to which the advantage of married men is evident in research and…

Abstract

Past research has found that married men have advantages in the labor market. In this paper we examine the extent to which the advantage of married men is evident in research and development organizations with different characteristics. Specifically, we examine the extent to which each of the following organizational characteristics enhance or limit the advantages that married men enjoy both in access to favorable work experiences on the job and in the evaluation of their performance: the extent of involvement in basic research, the proportion of funding from corporate sources, the extent of external contracting, the tightness of work schedules, and the use cross-functional teams. Using information from managers to measure organizational characteristics, we find that married men are advantaged in all types of R&D organizations.

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Diversity in the Work Force
Type: Book
ISBN: 978-0-76230-788-3

Book part
Publication date: 23 August 2017

Victor Meins Pedersen and Sebastian Spon Kofod-Jensen

As multinational corporations are becoming larger and more complex, it becomes increasingly difficult to balance between the need for overall standardization in the multinational…

Abstract

As multinational corporations are becoming larger and more complex, it becomes increasingly difficult to balance between the need for overall standardization in the multinational corporation (MNC) and the need for local responsiveness. In order to allow subsidiaries to react on challenges and opportunities within their local markets, they should be granted with a certain level of decision-making autonomy. However, this freedom can facilitate a misalignment of activities among the headquarters and its subsidiaries.

This study suggests that subsidiaries should be granted with the autonomy to pursue own activities. There should, however, be limits to their independence, which should be aligned through a dialogue between the headquarters and the subsidiary. This study finds a positive correlation between strategic and operational autonomy and subsidiary performance when these are combined with a strong intra-organizational network relationship. Furthermore, the study argues that within operational autonomy it is important to distinguish between everyday activities that do not need approval from headquarters, and activities that should be decided in collaboration between the headquarters and the subsidiary. Subsidiaries that are operating in technological complex markets should be granted with the autonomy to take advantage of inter-organizational network relationships in order to exploit local knowledge and capabilities. However, this poses the risk of the subsidiaries losing connectivity to the MNC. In order to reduce this risk, the headquarters should combine such initiatives with a strong collaboration with its subsidiaries.

By establishing a strong intra-organizational network relationship, autonomy can have a positive effect on subsidiary performance.

Book part
Publication date: 10 August 2016

Jörg Freiling, Perttu Kähäri, Rebecca Piekkari and Fabian Schmutz

This study sheds light on the uncharted phenomenon of regional management in coordinating services across borders. Based on a multiple case study of four German industrial…

Abstract

This study sheds light on the uncharted phenomenon of regional management in coordinating services across borders. Based on a multiple case study of four German industrial manufacturing firms with servitization strategies we seek to better understand what kind of organizational challenges servitization poses for the MNC and whether these challenges can be met through regional management models. This chapter initiates a conversation on the available design options for running service operations regionally.

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Perspectives on Headquarters-subsidiary Relationships in the Contemporary MNC
Type: Book
ISBN: 978-1-78635-370-2

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Book part
Publication date: 27 June 2023

Nisha Solanki, Rohit Yadav and Anita Sharma

The competition is increasing every moment for the organizations and hence organizations are putting their best possible efforts to compete. This chapter is designed with the…

Abstract

The competition is increasing every moment for the organizations and hence organizations are putting their best possible efforts to compete. This chapter is designed with the objective to explore various HR practices that can contribute in achieving the total quality management (TQM) in business. The basis for the study is taken from the aspects of competition that are cost reduction, differentiation and innovation. The extensive literature review from Scopus, J-gate, EBSCO and Springer databases are studied to integrate various aspects of TQM and HR practices that inculcate the competitive advantage for organizations. The framework may be developed for the reference to introduce and implement HR practices and manage TQM in the organization. The study may also help the professionals in designing the relevant HR practices for more value to the organizations. The linkage between various factors of the study may be helpful for the academicians and corporate organizations.

Abstract

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Leading and Managing Change in the Age of Disruption and Artificial Intelligence
Type: Book
ISBN: 978-1-78756-368-1

Book part
Publication date: 10 October 2011

Ted O'Keeffe

Purpose — The purpose of this chapter is to give a framework to the issues that need to be addressed with the advent of the global economy and the realisation that the only…

Abstract

Purpose — The purpose of this chapter is to give a framework to the issues that need to be addressed with the advent of the global economy and the realisation that the only lasting competitive advantage is an organisation's ability to effectively exploit intellectual capital. Excellent companies build learning organisations systematically, but in their haste, many firms underestimate the importance of cultural, technological, executive and learning imperatives that permeate dynamic, knowledge-based environments. Learning is a dynamic process between the needs of the individual, its leader, operational environment and the demands of the organisation.

Methodology — An initial quantitative study of 101 successful multinational companies with manufacturing facilities in Ireland the findings from which were reinforced by five case studies randomly selected from the ten firms identified from the quantitative research actively developing towards becoming learning organisations.

Findings — The findings of the quantitative and qualitative research are undertaken in the development of the learning imperatives presented in the body of the chapter under: Host Location, Culture Shock, Cross-Cultural Understanding, New Technology, Intellectual Capital, Dissatisfaction with the Traditional Management Paradigm, Nature of Global Business, Executive Challenge of Multinational Assignments, Learning Imperatives in Dynamic Multinational Environments.

Research implications — The research spanned 18 years and has relevance for all organisations irrespective of size operating in culturally diverse environments or simply planning to expand their operations.

Social implications — Are many and varied; however, this chapter, due to word constraints, only examines nine key attributes from the 35 identified. Nevertheless, every one of them will resonate to a greater or lesser extent with leaders from every walk of life.

Originality — The research work outlined in this chapter constituted an important element of the author's doctoral thesis, and its primary value is in the manner in which it simplifies complex issues that consciously or unconsciously affect groups or individuals in their respective working environments.

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The Role of Expatriates in MNCs Knowledge Mobilization
Type: Book
ISBN: 978-1-78052-113-8

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Book part
Publication date: 25 April 2013

Gregory Jackson and Na Ni

The growing literature on complementarities has drawn attention to how the effects of different organizational structures, practices, and institutions are interdependent. Rather…

Abstract

The growing literature on complementarities has drawn attention to how the effects of different organizational structures, practices, and institutions are interdependent. Rather than one best way of organizing, complementarities suggest that the effectiveness of one organizational element may be dependent on the presence or absence of another particular element. Consequently, organizational arrangements often display “multiple equilibria” or what is known as equifinality, whereby multiple pathways may lead to the same or similar outcomes. While being a source of theoretical innovation, the configurational nature of complementarities has posed a number of challenges. This chapter reviews the emerging literature on complementarities to identify a series of conceptual challenges related to understanding complementarities as organizational configurations, and examines the methodological challenges in studying how such elements combine to produce joint effects on performance. The chapter argues that new set-theoretic methods using Qualitative Comparative Analysis (QCA) may present a very useful methodological alternative to studying complementarities. The chapter illustrates this potential by re-analyzing past work by Aoki, Jackson, and Miyajima (2007) on relationships between ownership structure, board structure, and employment practices of listed firms in Japan to show evidence of complementarities associated with hybrid configurations that combine market and relational forms of organization.

Details

Configurational Theory and Methods in Organizational Research
Type: Book
ISBN: 978-1-78190-778-8

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