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Organizational consultants employ scientific methodologies to collect data and generate an organizational diagnosis. Between‐method triangulation is a means of leveraging the strengths of several methods while mitigating weaknesses. This article briefly reviews common scientific data collection methodologies and provides an illustration of between‐method triangulation in organizational diagnosis. Interpretations of organizational social reality were based on the triangulation of data from interviews, systematic observation, observer‐as‐participant observation, and archival data. Between‐method triangulation resulted in a more complete assessment of organizational problems than any lone method.

Purpose – To assess labeling and social control of clients in contemporary mental health care organizations.

Methodology/approach – Fifteen months of observation in two multiservice mental health care organizations, interviews with workers and clients, and analysis of organizational documents.

Findings – The organizations used a variety of organizational labels, both official and informal, which served distinct purposes in organizational life and which did not always agree in their construction of the client. Official mental illness diagnosis was a bureaucratic label, while informal labels determined the types of social control to which clients were subjected. Clients who were informally labeled severely mentally ill were subject to integrative social control, while exclusionary social control was applied to those informally seen as not being severely mentally ill. Unlike in classic studies of mental health care, looping processes, in which client behaviors are viewed as symptoms, do not reliably predict the types of labels or social control applied to clients.

Implications – It is important for a sociology of diagnosis to contextualize official diagnosis in the repertoire of organizational labels applied to clients in mental health care, recognizing that it plays a limited but important role in organizational life. Informal labels, which at time conflict with official diagnosis, play a more prominent role in the management of everyday organizational life.

The purpose of this paper is to investigate the extent to which organizational level of functionality is affected by its leadership, its staff, the way task is performed in the organization (culture), and the structural and governance makeup of organizations. This study also determined the direct and indirect impacts of these variables on organizational functionality in general and drawing lessons to educational organizations in specific.

This is a quantitative study. Data from 185 participants were analyzed using SPSS software version 24. The data analysis procedure for this study followed various steps. First, multiple factor analysis was conducted to narrow the long list of items and to create a manageable list of construct variables for analyses. Then path analysis, using a series of multiple regression, was conducted to identify the degree of relationship between the independent and dependent variables. Finally, a path model coefficient diagram was created.

Using path analysis, a new model that depicts the level of interactions among the proposed variables and the extent and direction of influence of each variable on organizational level of functionality has been created. In addition, a path diagram that illustrates the model is provided and explained. This study also determined the direct and indirect impacts of these variables on organizational functionality. Finally, conclusions and implications of the study for educational organizations were presented.

It should be noted that path analysis studies, by nature, are based on assumptions provided by the researchers. Hence, future studies using different variables and different assumption may not necessarily generate the same result. In addition, this study looked at a broader view of organizations rather than a specific type.

This study expanded the use of organizational diagnosis frameworks, beyond studying organizational performance, to study organizational level of functionality which can be used to diagnose the level of function (or dysfunction) of organizations in a holistic manner.

The present study contributes to the body of literature in organizational diagnosis in various ways; chief of which is the creation of a new path model which shows the direct and indirect effects of specific variables in numeric terms.

Unlike previous studies on the topic, this study suggests that organizational level of functionality should be studied using variables internal to the organization, because any two organizations of similar purpose and capacity, located in similar environment, could function differently due to factors internal to the organizations. Investigating organizational level of functionality using variables internal to the organization is assumed to provide a deeper diagnosis and self-assessment as it minimizes the noises created by variables external to the organization. All the variables in this study are therefore carefully selected to be internal to organizations.

This paper intends to propose an “ontological shift SECI model” as a tool to diagnose organizations in the context of knowledge creation, and thereby support the management of knowledge creation‐related projects.

This research's hypothesis is based on existing knowledge creation theories and is tested using a case study methodology. The authors first examine the model in a completed project in order to test its validity and second, apply it in Company A's software project to demonstrate its feasibility and usefulness.

In any given project, knowledge creation activities occur in various ontological entities – individual, group, organization or social‐network. The diagnosis tool, which proved to be useful in this paper, traces such ontological shifts and makes visible all key activities of a knowledge creation project. These activities form an “ontological shift model” and trace an “activity map” which exposes underlying enablers and barriers, and provides viable solutions for improvement.

To carry out the analysis, the key activities identified in the knowledge creation‐related project have to be described in detail according to their ontological and epistemological dimensions. However, such description is complex and requires specialized expertise in knowledge creation and rich knowledge of the ongoing project.

The tool proved useful for supporting project managers in diagnosing their project's knowledge creation shortcomings. When knowledge creation breakdowns occur in a project, the tool can act as a navigator and uncover alternatives to continue the knowledge‐creating spiral.

Knowledge creation process is difficult to manage because of its cause ambiguity and intangibility. What is a knowledge creation activity? And why? This model makes explicit experienced managers' tacit solutions to knowledge creation problems. It can make organizational knowledge creation activities visible and therefore manageable for junior staff, outside consultants and even future software modeling.

The purpose of this paper is to propose, from the way in which an allopathic physician makes a diagnosis of a person's health, an organizational diagnosis metaphor that can contribute in the search for an increasingly more integral way of qualifying an organization as healthy.

The methodological approach is essentially functional and is based on the cybernetics of W.R. Ashby with respect to the concept of a model and especially on “iso‐” and “homomorphisms.” In this way, similarities are found between the behavior of the components observed by the physician in a person, according to his diagnostic guidelines, and the functioning of an organization.

The paper finds that various authors recognize the value and power of the use of metaphors, following the spirit of L.V. Bertalanffy, in the search for a better understanding of the organizational phenomenon, particularly that of human health, including the definition of the World Health Organization, from which a way is proposed here to understand a healthy organization and a general model of organizational diagnosis. It is estimated that one of the most significant finding made so far is the need to formalize structurally dependencies meant to apply “organizational awareness” as a way of permanently reflecting on the organization, helping its members to distinguish what belongs to the person and what belongs to the emergent phenomenon called organization, a task that until now is done partially, considering only some actors and at some points in time. Strategic planning, coaching higher executives, and empowerment of employees have gone in that direction, but still show insufficient efforts.

The work done so far has consisted in the theoretical development of homomorphism and some applications about which it is not yet possible make a report because of their scarcity. However, this method of work has made it possible to refeed the initial model and make some adjustments according to the divergencies seen between the theoretical and the practical. Consequently, this is a proposal that requires discussion – the purpose of this communication – and further experimentation that may lead to its eventual validation.

The proposal of a general model for making organizational diagnoses.

Some degree of originality is considered with respect to known work, because the idea is to articulate a model having an integral character that allows an organization to be qualified as healthy, trying to go beyond partial views that attributed that condition to organizations that were seen from a particular perspective, such as the health of its workers or its economic‐financial performance.

The purpose of this paper is to show how the viable system model (VSM) and de Sitter's design theory can complement each other in the context of the diagnosis and design of viable organizations.

Key concepts from Beer's model and de Sitter's design theory are introduced and analyzed in order to show how they relate.

The VSM provides insight into the related systems necessary and sufficient for viability. As such, it specifies criteria supporting the diagnosis and design of organizational infrastructures, i.e. of organizational structures, HR systems, and technology. However, it does not explicitly conceptualize and provide a detailed heuristic for the design of organizational structures. De Sitter's theory fills in this gap.

The paper illustrates how, based on a rudimentary model of organizational viability, de Sitter's design theory positively addresses the question of how to diagnose and design organizational structures that add to the viability of organizations.

The purpose of this paper is to propose a model for conducting an organizational assessment/diagnosis.

The model provides practitioners with a method to identify the breakdown(s) in the organizational system that is motivating a significant number of individuals to manifest dysfunctional organizational behaviors.

When organizational systems are dysfunction, stress levels increase among employees. Following increased stress, individuals create a contagion group that, if not addressed, can interfere with achieving the organization's mission.

The information is readily applied to real‐world settings for those who are facing dysfunction within organizations and has repeated been successful.

This paper provides a perspective on consulting with dysfunctional organizations that combines the expertise of psychologist and business consultants. It provides information to those in the working in the field and academics seeking new models to test.

Examines the relationship between employees’ responses to the Organizational Diagnosis Questionnaire and ratings of organizational effectiveness in two organizations. Preziosi’s (1980) Organizational Diagnosis Questionnaire (ODQ), and Steele’s (1987) Organizational Effectiveness Questionnaire (OEQ), were distributed to employees in two Australian companies, and a total of 349 useable responses were obtained. Factor analysis of the ODQ yielded six meaningful factors which were interpreted in terms of the original sub‐scales of the ODQ as proposed by Preziosi. Factor analysis of the OEQ gave rise to two positively correlated effectiveness factors. Cronbach alpha reliability estimates were obtained for each of the original ODQ sub‐scales and for the six sub‐scales derived from the factor analysis of the questionnaire responses. Reliabilities for the two sets of sub‐scales were comparable, but with the factor‐based scales giving slightly higher reliabilities. Comparison of mean scores derived from the two organizations showed that significant differences existed for the organizational effectiveness measures, and for several of the measures derived from the ODQ. Regression analysis showed that the difference in the effectiveness rating of the two organizations can be partially explained in terms of the differences in responses to the ODQ.

In the present study, the challenge to apply theory in the practice of organizational change management is addressed in the context of a field setting. The research explains the process of conducting an organizational diagnosis reflecting current practices of using theory‐based assessment models; demonstrates the benefits of collecting and analyzing quantitative and qualitative data in organizational diagnosis; and discusses the results of the organizational diagnostic process that highlight organizational problems encountered during change. Directions for future research are discussed. Implications to readiness and resistance to change are offered.