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Article
Publication date: 20 February 2009

Sue McGillivray, Amy Greenberg, Lucina Fraser and Ophelia Cheung

The purpose of this paper is to identify the factors associated with the successful implementation of a shared interlibrary loan (ILL) system by the Ontario Council of…

Abstract

Purpose

The purpose of this paper is to identify the factors associated with the successful implementation of a shared interlibrary loan (ILL) system by the Ontario Council of University Libraries (OCUL), a consortium of 20 Ontario universities.

Design/methodology/approach

The paper is a descriptive review of the approaches taken in the consortial implementation of OCLC's VDX software. The paper elaborates on the building‐blocks and barriers to success as they were experienced, first by participants in OCUL's centralized implementation activities, and second at the local level by staff at Ryerson University Library, a member institution. Now end users can simultaneously search world‐wide catalogues, submit and track progress of requests, and receive materials rapidly. System functionality includes auto‐mediated interlibrary loans (direct requesting); use of link‐resolver software to transfer citation information from borrowing library catalogues to ILL request forms; and ISO peer‐to‐peer messaging.

Findings

Post‐implementation analysis reveals several key factors that contributed to the project's success. These include: planning, leadership, financial support, technical support, cooperation, staff commitment, communication, staff‐and end‐user centered focus, training and evaluation.

Practical implications

This may have broad application for similar complex projects.

Originality/value

The OCUL VDX implementation has achieved the originally expected economies of scale, service performance improvements and reduction in localized maintenance and system support. However, there have also been several unforeseen benefits such as the formulation and standardization of the OCUL ILL policies, and the development of Canada‐wide consortial reciprocal agreements. At the operational level, staff have had to adjust their management styles and develop confidence not only in their individual skills but also in cooperative thinking, reliance on centralized support, and in the overall system. Throughout the project the objectives have been clearly identified, and, for the most part, enthusiastically adopted, by consortium members. Recognizing that ILL is a service that is in transition, staff now look at business transformation and ways to identify, share and adopt best working practices.

Details

Interlending & Document Supply, vol. 37 no. 1
Type: Research Article
ISSN: 0264-1615

Keywords

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Article
Publication date: 1 September 2004

Ophelia Cheung and Susan Patrick

This paper discusses the implementation and delivery, at Ryerson University Library in Canada, of three consortially‐facilitated, user‐centered initiatives to enhance…

Abstract

This paper discusses the implementation and delivery, at Ryerson University Library in Canada, of three consortially‐facilitated, user‐centered initiatives to enhance traditional interlibrary loan services. Through a collaborative purchase of approximately 4,000 NetLibrary ebooks, with the Ontario Council of University Libraries (OCUL) consortium and the Consortium of Ontario Libraries, the Library provides unmediated access to shared monographs. Ryerson's fully‐subsidized document delivery service allows users to order journal articles directly from the Canada Institute for Scientific and Technical Information (CISTI Source) database.

Details

Interlending & Document Supply, vol. 32 no. 3
Type: Research Article
ISSN: 0264-1615

Keywords

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Article
Publication date: 1 September 2003

Mike McGrath

The consequences of electronic publishing continue to manifest themselves in the 110 journals scanned for this literature review. Pricing, access, e‐books and e‐journals…

Abstract

The consequences of electronic publishing continue to manifest themselves in the 110 journals scanned for this literature review. Pricing, access, e‐books and e‐journals are amongst the issues considered in this issue’s literature review. Further criticism of the publishing sector is identified and the potential for micro payments.

Details

Interlending & Document Supply, vol. 31 no. 3
Type: Research Article
ISSN: 0264-1615

Keywords

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Article
Publication date: 1 October 1979

Clive Bingley, Sarah Lawson, Edwin Fleming and Kate Hills

AS FAIRLY WARNED to you earlier this year would transpire, what you are now reading is the 100th issue of NEW LIBRARY WORLD, a span of issues which has encompassed some 8…

Abstract

AS FAIRLY WARNED to you earlier this year would transpire, what you are now reading is the 100th issue of NEW LIBRARY WORLD, a span of issues which has encompassed some 8½ years, several million words, a sizeable copse of trees to produce the paper on which those issues have been printed.

Details

New Library World, vol. 80 no. 10
Type: Research Article
ISSN: 0307-4803

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