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The Balanced Scorecard (BSC) emphasizes on the of information system to track a limited number of balanced metrics (measures and indicators) that are closely aligned with organization's goals. This study investigates how system integration in different forms is related to the success of using the BSC for performance measurement. The use of a BSC in performance evaluation is considered in five contexts: determining cost, measuring efficiency, ensuring quality and customer satisfaction measure, promoting continuous innovation and monitoring contract negotiation. The findings indicate that system integration defined in the study positively relates to the success of using the BSC in all five decision perspectives. The findings conclude that hospitals need a streamlined, information integration across the continuum of care to better assess the operation results, in both organizational and technical perspectives.

The role of railways within urban areas is analysed, covering ‘metro’ systems (self-contained heavy rail networks, often with substantial underground sections), light rail (both upgraded street tramways and newer systems), and travel by regional and national railways within urban areas. Basic operating characteristics, system capacity, capital costs, and technological change are examined. ‘Sustainability’ is analysed in respect of energy use and environmental impact, railways’ role in supporting high-density urban living (with associated benefits through greater use of non-motorised modes), and financial aspects (coverage of operating costs and ability to finance capital renewals). Current issues examined include the effect of users shifting to more flexible working patterns, the Covid pandemic, automation, and ownership. In general, urban railways can be seen to support a sustainable lifestyle, although some issues do arise in respect of longer distance commuting.

The deciding factor for operating a governmental project either as an independent, self-supporting municipal enterprise insulated from political influence or as a special revenue fund financed by tax levies is whether the amount of revenue generated covers the operating costs of the project. Cost allocation issues play an important role in this decision since the development of an acceptable user charge requires calculations of the full-cost per unit of service. If not properly understood and applied, these issues can produce unfair rates, which in turn may lead to wars between the city government and the communities it serves.

To understand the role of cost allocation in developing fair rates for a municipal enterprise's services, this article selects the most common public unity, the municipal water and sewer services, in particular, the Detroit Water and Sewer Department (DWSD). DWSD is one of the largest municipal enterprises in the United States and many of its pricing practices are typical of those followed by many cities in the United States. After presenting and illustrating the current DWSD's cost allocation and pricing procedures to highlight the unfair pricing incidents, the article proposes a modification to the current system that avoids these unfair pricing issues.