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Article
Publication date: 14 June 2022

Xuan Liu, Shan Lin, Shan Jiang, Ming Chen and Jia Li

The authors empirically examined social capital factors affecting patients' social support acquisition with the aim of providing guidance to patients seeking social support online.

Abstract

Purpose

The authors empirically examined social capital factors affecting patients' social support acquisition with the aim of providing guidance to patients seeking social support online.

Design/methodology/approach

The authors used social network analysis to extract data about social capital factors from online health communities and text mining to identify forms of informational support and emotional support grounded in online, text-based communication. Moreover, the authors employed a random coefficient model to understand the dynamic influence of social capital factors on both informational and emotional support.

Findings

The results from the empirical analyses show that structural connections have a lasting impact on the acquisition of both types of support; that is, social connections developed in the past will have an effect on the future. For relational capital, strong ties were less important; the quantity of connections mattered more than the quality when acquiring informational support. The use of health-related language increased the amount of informational support acquired. Over time, patients gained increasing social support, which primarily came from the patients' historical threads, likely via searches from peers facilitated by accumulated social capital.

Originality/value

The authors' research adds to the literature on social capital and social support in online health communities by exploring how the three dimensions of social capital affect social support acquisition. The authors' research also contributes to the online health care literature by examining social support from a dynamic perspective. Practically, the authors' findings provide guidance for patients on what decisions to make to acquire more social support.

Details

Internet Research, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1066-2243

Keywords

Open Access
Article
Publication date: 28 September 2020

Tatiane Andreza de Souza Silva, Victor Silva Corrêa, Gláucia Maria Vasconcellos Vale and Ernesto Michelangelo Giglio

The purpose of this article is to investigate if and how social capital offline – stemming from face-to-face interactions – and social capital online – stemming from social

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Abstract

Purpose

The purpose of this article is to investigate if and how social capital offline – stemming from face-to-face interactions – and social capital online – stemming from social digital media – can influence early-stage entrepreneurs, i.e. ventures with up to 42 months of existence.

Design/methodology/approach

The authors used herein a qualitative research approach. The method used was the case study. The authors investigated three early-stage entrepreneurs in order to achieve the objective of the paper. These entrepreneurs are both the unit of analysis and the unit of observation.

Findings

The outcomes of this research indicate (1) the combined importance of social capital offline and online; (2) the different performance of the two different types of social capital (they seem to operate in relatively distinct ways) and (3) the existence of recursiveness between resources stemming from the two social spheres (offline and online).

Research limitations/implications

As research limitations, the authors point out the following: (1) the use of semistructured interviews as the only data collection instrument; (2) the limitation of the outcomes to entrepreneurs only (3) the absence of information on the performance of the business ventures; the focus of the paper was only on establishing causality between social capital offline and online and entrepreneurial performance.

Originality/value

This paper provides important research contributions. Initially, the paper presents a range of offline and online variables, which can be used in further research. At the same time, the paper emphasizes the combined impact of social capital offline and online, expanding the literature related to entrepreneurship. Moreover, this study proposes the creation of an integrative model. Finally, the authors point out the need for new theoretical and empirical studies on the subject, which still presents a gap in the literature.

Details

Revista de Gestão, vol. 27 no. 4
Type: Research Article
ISSN: 1809-2276

Keywords

Article
Publication date: 1 August 2016

Shuiqing Yang, Yuan Liu and June Wei

Social capital has been identified as a valuable resource that can lead to various positive outcomes of social activities in both online and offline communities. The…

4131

Abstract

Purpose

Social capital has been identified as a valuable resource that can lead to various positive outcomes of social activities in both online and offline communities. The purpose of this paper is to argue that social capital can also be an important ingredient in the development of adverse outcomes, such as technology addiction.

Design/methodology/approach

Based on social capital theory and prior research related to perceived integration, a research model that reflects the effects of online and offline social capitals as well as perceived integration on mobile social networking service (SNS) addiction was developed and empirically examined based on data collected from 458 mobile SNS users in China.

Findings

The structural equation modeling analysis shows that online social interaction ties and online social supports positively affect mobile SNS addiction, whereas offline social supports and online social identification negatively affect mobile SNS addiction. In addition, perceived integration between online and offline channels by using mobile SNS positively influences online social interaction ties, offline social interaction ties, and mobile SNS addiction.

Practical implications

From the practical perspective, the results of the study offer interesting implications for managing mobile SNS addiction. The study found that online social interaction ties and online social support positively influence mobile SNS addiction, whereas offline social support negatively influence mobile SNS addiction.

Social implications

The mobile SNS users should invest more time to participate in offline social activities and maintain good social relationships with their family, colleagues, and friends in the real world.

Originality/value

The present study has both theoretical and practical implications. From a theoretical perspective, unlike many previous studies tend to regard social capital as the predictor of positive outcomes of users’ social activities, the study contributes to the extant information systems literature by exploring the potential negative consequences of social capital on users’ social lives. The results of the study indicate that social capital is a significant predictor of mobile SNS addiction.

Details

Internet Research, vol. 26 no. 4
Type: Research Article
ISSN: 1066-2243

Keywords

Article
Publication date: 12 April 2022

Gloria Hongyee Chan

Traditionally, demographic factors have been recognized as important factors of social capital accumulation. Owing to the differences in social structure and relationships…

Abstract

Purpose

Traditionally, demographic factors have been recognized as important factors of social capital accumulation. Owing to the differences in social structure and relationships resulted from the Internet development, the social capital accumulation mechanism is likely different. Hence, this study investigated the significance of the demographic factors and the Internet-related factors (Internet mobilization, collective identity, and digital literacy) of social capital accumulation nowadays, so as to understand the factors contributing to social capital accumulation nowadays, and reflect upon the applicability of traditional social capital accumulation mechanism.

Design/methodology/approach

There were 1,747 participants aged between 13 and 30 taking part in this quantitative study. Correlation analysis was performed to find out the relationship of participants' demographic background and Internet-related factors with offline and online social capital. Structural equation modeling, hierarchical regression analysis, and mediation analysis was performed to investigate how these factors were related to the social capital accumulated from the Internet.

Findings

Results showed that demographic background and engagement in Internet activities affected the acquisition of social capital from the Internet. Digital literacy displayed the largest mediating effect on online social capital accumulation. Corresponding implications were discussed.

Originality/value

Informed by the literature and theories of social capital, this study investigates the mechanism of online social capital accumulation by exploring its contributing factors.

Details

Internet Research, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1066-2243

Keywords

Article
Publication date: 5 July 2013

Mahmood Hajli and Mohammad Hajli

Empowered by Web 2.0 and social media, consumers join online communities and produce social capital. They generate information for online communities by sharing their

1914

Abstract

Purpose

Empowered by Web 2.0 and social media, consumers join online communities and produce social capital. They generate information for online communities by sharing their knowledge, information and experience, and thus support organisational learning. Co‐creation of value with consumers instead of co‐creation of value for consumers is a new strategy for organisational development. The purpose of this paper is to investigate social factors introduced through social media to sport organisations in the co‐creation of value with fans.

Design/methodology/approach

This research adopts social capital and social support theory and investigates the way sport organisations can apply social relationship with fans in online communities in order to co‐create value for organisational development. The study looks at the current literature and the potential theoretical development for organisational learning.

Findings

Social interaction of individuals through social media and online communities has introduced co‐creation of value with customers. This behaviour originates from the supportive climate that has emerged through Web 2.0, where individuals share their information, knowledge, and experience through online communities. This co‐creation offers online social support as a source of social capital for organisations. The results can be beneficial for the development of sport organisations in the co‐creation of value with fans.

Research limitations/implications

The clear implication of the research would be whether sport organisations can develop virtual communities and offer rich means that facilitate individuals' interactions. The research highlights the theoretical foundation and opportunities for sport organisational development. However, the study does not provide an empirical test of the theory. Therefore, an empirical test of the research theory is a future research direction.

Originality/value

This research investigates social factors introduced through social media to sport organisations in the co‐creation of value with fans. The contribution of the research is to provide the theoretical bases for a new research area for sport organisational development through social media. Sport organisations can learn from the social interactions of their fans and develop their strategies. This research shows how sport organisations can use social capital theory and online social support to progress in the industry.

Details

Industrial and Commercial Training, vol. 45 no. 5
Type: Research Article
ISSN: 0019-7858

Keywords

Article
Publication date: 8 January 2021

Jose Alemany, Elena Del Val and Ana María García-Fornes

Online social networks (OSNs) provide users with mechanisms such as social circles and individual selection to define the audiences (i.e., privacy policy) of the shared…

Abstract

Purpose

Online social networks (OSNs) provide users with mechanisms such as social circles and individual selection to define the audiences (i.e., privacy policy) of the shared information. This privacy decision-making process is a hard and tedious task for users because they have to assess the cost-benefit in a complex environment. Moreover, little is known about how users assess the cost-benefit of matching the elements of online communication and their interests. Therefore, the purpose of this paper is to develop and test a research model to understand the impact that the types of receivers and the sensitivity of messages have on privacy decisions.

Design/methodology/approach

A study was conducted to understand how users evaluate the cost-benefit of the disclosure action in online social networks for the different types of receivers identified and the sensitivity of the message. Data from 400 respondents was collected and analyzed using partial least squares modeling.

Findings

The findings of this study demonstrated a trade-off variance between the perceived cost-benefit and the disclosure of sensitive information with different receiver types. Disclosing personal information with trusted receivers, influencer receivers and receivers from the circle of coworkers had a positive significant effect on social capital building. Conversely, disclosing personal information with receivers from the circle of family or unknown receivers had a significant negative effect on social capital building and even a significant positive effect on privacy concerns.

Originality/value

Recent literature has documented the increasing interest of the research community in understanding users' concerns and interests in making the most suitable privacy decisions. However, most researchers have worked on understanding the disclosure action from a user-centered perspective and have not considered all of the elements of online communication. This study puts the focus on all of the elements of communication during disclosure actions, taking into account the properties of the message and receivers and the impact on users' cost benefit value.

Details

Internet Research, vol. 31 no. 4
Type: Research Article
ISSN: 1066-2243

Keywords

Article
Publication date: 13 July 2021

Bibi M. Alajmi and Charlene L. Al-Qallaf

This study aims to research knowledge-sharing behavior and social capital from a pedagogical perspective. It explores the facilitating role of face-to-face and online

Abstract

Purpose

This study aims to research knowledge-sharing behavior and social capital from a pedagogical perspective. It explores the facilitating role of face-to-face and online interactions in social capital development to understand how the formation of a specific form of social capital nurtures knowledge-sharing behaviors.

Design/methodology/approach

A qualitative approach used interviews and a focus group to collect data from 20 teachers in different positions and subject areas.

Findings

For face-to-face interactions to form social capital, learning communities must develop features including shared vision, shared language, trust-building and self-development and foster identification with and commitment to the community. Of all the categories of pedagogical content knowledge exchanged among teachers, teachers seek knowledge of general pedagogy, representations and strategies and knowledge of curriculum and media more than any others. However, when differentiating between online and face-to-face activities, knowledge of the curriculum and media is sought more frequently online. In contrast, the preferred way of learning about general pedagogy is through face-to-face activities. The choice of knowledge channel reflects the complexity of the types of knowledge needed and the type of social ties required to support this exchange.

Originality/value

The research is expected to expand understanding of how teachers develop their social capital and how social ties foster knowledge-sharing behaviors. This study suggests professional development activities and online professional learning platforms facilitate building social ties.

Details

Global Knowledge, Memory and Communication, vol. 71 no. 4/5
Type: Research Article
ISSN: 2514-9342

Keywords

Article
Publication date: 21 June 2011

Chieh‐Peng Lin and Chou‐Kang Chiu

Helping intention is an important value that holds the key to the continuous user growth of instant messaging (IM). The purpose of this study is to validate a research…

792

Abstract

Purpose

Helping intention is an important value that holds the key to the continuous user growth of instant messaging (IM). The purpose of this study is to validate a research model that examines online helping intention from a perspective of online social capital.

Design/methodology/approach

Empirical testing of this model, through a survey of employees from seven large companies, confirms some theoretical expectations of this study. Two of the seven companies are from general service industries and the other five companies are from high‐tech industries. Of the 500 questionnaires distributed to participants, 364 usable questionnaires were returned for an effective response rate of 72.8 per cent.

Findings

Helping intention is influenced by reciprocity, shared narratives, centrality, and network ties, whereas commitment and shared codes and language are not significantly related to helping intention.

Research limitations/implications

Based on the test results of this study, helping intention is affected by different social capital dimensions. In particular, low helping intention is attributed to a lack of online social capital, which can result from weak reciprocity, shared narratives, centrality, and network ties. This study has some limitations that relate to the measurement and interpretation of results. A major limitation is the possibility of a common method bias by using a single questionnaire to measure all constructs, which may inflate the strength of the relationships among these research constructs.

Practical implications

This study recommends that those who support the establishment of helping culture among instant messaging users place emphasis on relational, cognitive, and structural capital. Both IM service developers and users should be aware that helping intention can be discouraged if any single dimension of social capital is ignored.

Originality/value

This paper fulfils an identified need to study how online helping intention can be strengthened.

Article
Publication date: 9 January 2020

Zhixia Zang, Ke Tan, Xue Yang, Chengjue Wang and Geng Li

This study aims to investigate the factors and mechanism which influence the doctor’s social and economic benefits from the perspective of social capital.

Abstract

Purpose

This study aims to investigate the factors and mechanism which influence the doctor’s social and economic benefits from the perspective of social capital.

Design/methodology/approach

This paper mainly investigates the factors and mechanism influencing the doctor's social and economic benefits from the perspective of social capital and then constructs a doctor's social capital model and discusses the effects of doctor's social capital on their economic and social benefits; what is more, this paper also considers the moderating effect of patients’ group behavior.

Findings

The results show that the doctor's social capital has a positive and significant effect on doctor's economic benefits, while it has a negative and significant effect on doctors' social benefits. Patients’ group behavior plays an important moderating role; in particular, the number of online patients of doctors can effectively strengthen follow-up patients’ positive perception of the doctor capital, while the number of offline patients has a negative effect on doctors’ economic benefits, but it can reduce its negative impact on doctors’ social benefits by establishing trust between patient and physician.

Originality/value

This paper enriches the relevant research of social capital theory in the medical field and broadens the research about online health care. For platforms, they should give more attention to doctors and their income issues, which is of great significance for their healthy and sustainable development.

Details

Nankai Business Review International, vol. 11 no. 1
Type: Research Article
ISSN: 2040-8749

Keywords

Article
Publication date: 10 June 2021

Tyler Prochnow, Logan Hartnell and Megan S. Patterson

Online gaming offers avenue to connect with others producing social capital especially for individuals lacking in-real-life (IRL) social support; however, there is…

Abstract

Purpose

Online gaming offers avenue to connect with others producing social capital especially for individuals lacking in-real-life (IRL) social support; however, there is concerns related to mental health and depressive symptoms (DS). Virtually mediated social connections are particularly important during times of social distancing. This paper aims to investigate discussant networks established through an online gaming site and their possible association with DS and social support.

Design/methodology/approach

Participants (n =40) recruited from an online gaming site reported DS, online and IRL social support, and site members with whom they discussed important life matters. Participants also reported topics of conversation discussed and reason for communication. Quadratic assignment procedure multiple regression was used to determined significant associations between network structure, DS and social support.

Findings

DS were significantly associated with online (ß = 0.39) and IRL social support (ß = −0.44). Online social support was significantly associated with network structural factors. Topics reported by members most often were bridging capital topics while topics reported by members in most recent conversation were bonding capital topics. Members mentioned bonding social capital concepts as motivation for conversation.

Social implications

Building online relationships to provide bonding social capital could supply buffering effects for those feeling socially isolated during social distancing.

Originality/value

This paper is among the first to approach online gaming communication through social network analysis and qualitative analysis mixed method approach.

Details

Mental Health and Social Inclusion, vol. 25 no. 3
Type: Research Article
ISSN: 2042-8308

Keywords

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