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Social networks (SNs) have recently evolved from a means of connecting people to becoming a tool for social engineering, radicalization, dissemination of propaganda and recruitment of terrorists. It is no secret that the majority of the Islamic State in Iraq and Syria (ISIS) members are Arabic speakers, and even the non-Arabs adopt Arabic nicknames. However, the majority of the literature researching the subject deals with non-Arabic languages. Moreover, the features involved in identifying radical Islamic content are shallow and the search or classification terms are common in daily chatter among people of the region. The authors aim at distinguishing normal conversation, influenced by the role religion plays in daily life, from terror-related content.

This article presents the authors' experience and the results of collecting, analyzing and classifying Twitter data from affiliated members of ISIS, as well as sympathizers. The authors used artificial intelligence (AI) and machine learning classification algorithms to categorize the tweets, as terror-related, generic religious, and unrelated.

The authors report the classification accuracy of the K-nearest neighbor (KNN), Bernoulli Naive Bayes (BNN) and support vector machine (SVM) [one-against-all (OAA) and all-against-all (AAA)] algorithms. The authors achieved a high classification F1 score of 83\%. The work in this paper will hopefully aid more accurate classification of radical content.

In this paper, the authors have collected and analyzed thousands of tweets advocating and promoting ISIS. The authors have identified many common markers and keywords characteristic of ISIS rhetoric. Moreover, the authors have applied text processing and AI machine learning techniques to classify the tweets into one of three categories: terror-related, non-terror political chatter and news and unrelated data-polluting tweets.

The purpose of this paper is to highlight the potential role that the so-called “toxic triangle” (Padilla et al., 2007) can play in undermining the processes around effectiveness. It is the interaction between leaders, organisational members, and the environmental context in which those interactions occur that has the potential to generate dysfunctional behaviours and processes. The paper seeks to set out a set of issues that would seem to be worthy of further consideration within the Journal and which deal with the relationships between organisational effectiveness and the threats from insiders.

The paper adopts a systems approach to the threats from insiders and the manner in which it impacts on organisation effectiveness. The ultimate goal of the paper is to stimulate further debate and discussion around the issues.

The paper adds to the discussions around effectiveness by highlighting how senior managers can create the conditions in which failure can occur through the erosion of controls, poor decision making, and the creation of a culture that has the potential to generate failure. Within this setting, insiders can serve to trigger a series of failures by their actions and for which the controls in place are either ineffective or have been by-passed as a result of insider knowledge.

The issues raised in this paper need to be tested empirically as a means of providing a clear evidence base in support of their relationships with the generation of organisational ineffectiveness.

The paper aims to raise awareness and stimulate thinking by practising managers around the role that the “toxic triangle” of issues can play in creating the conditions by which organisations can incubate the potential for crisis.

The paper seeks to bring together a disparate body of published work within the context of “organisational effectiveness” and sets out a series of dark characteristics that organisations need to consider if they are to avoid failure. The paper argues the case that effectiveness can be a fragile construct and that the mechanisms that generate failure also need to be actively considered when discussing what effectiveness means in practice.