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The objective of this study is to identify the factors that affect CoP activation and performance variables obtainable through CoP activities, and to gain greater insight into their relationships and the mechanisms. In particular, this paper intends to illustrate the role of perceived risk factor for the loss of uniqueness of one's own knowledge in terms of their influence on CoP activities.

In this study, the human behaviours were divided into online and offline CoP activities and adopted affirmative affect and social norm from the Triandis model. In addition, the paper considered perceived expectation, perceived risk, and organization support as independent variables. These would accelerate online and offline activities in the community of practice. The paper considered relationship commitment and individual performance in the context of performance evaluations via CoP activities. A structural equation model was developed with research variables and hypotheses.

As the consequence of the empirical assessment of the variables influencing the on/offline activities of a CoP, social norm, perceived expectation, perceived risk, and organizational support showed significantly influential relationships with online activities, and affirmative affect, perceived expectation, and organizational support evidenced significantly influential relationships with offline activities. However, with regard to online CoP activities, affirmative affect was not shown to be significant. As to offline activities, perceived risk was not shown to be significantly influential, while it was determined to significantly influence online activities in a negative direction.

The results of this study demonstrated that on/offline CoP activities were significantly influential in terms both of relationship commitment and individual performance.

This paper aims to demonstrate how to apply the systemic lessons learned knowledge (Syllk) model to enable the organisation for the capability of an online community of practice (CoP).

The research method consisted of multiple spiral “action research” cycles (plan, action, observe and reflect) within a government organisation. The initial planning stage consisted of interviews followed by two focus groups to identify the facilitators and barriers that impact the initial design of the Syllk model within the organisation. Established knowledge management practices were aligned with each of the Syllk elements to address the identified barriers and facilitate learning as the action cycles progressed. Online CoP initiatives were implemented with two action research cycles completed. Actions were observed, monitored, evaluated and reflected on using an after action review process.

The results from this research shows how the capability of a CoP can be “wired” (distributed) across organisational systems, and how the Syllk model can be used to conceptually facilitate this. The research highlights the importance in understanding organisational knowledge facilitators and barriers and the associated practices to reflect and learn from past experiences.

The paper demonstrates an application of the Syllk model, and that action research can benefit project and knowledge management researchers and practitioners.

This study contributes to practice by highlighting how to use the Syllk model to “wire” an organisation for some know-how capability.

This study applies a conceptual model enabling management to understand how organisational know-how is distributed (wired) across various systems of an organisation for an online CoP.

This paper aims to explore how the lived experience of online communities’ participants makes these communities evolve into online communities of practice (CoPs).

A quantitative research design was used among backpackers. Data on backpackers’ lived experience and interactions were collected.

The results suggest a process of how online communities can become genuine online CoPs, thanks to participants’ lived experience. Their activities (information search, perceived benefits and electronic word-of-mouth) result in knowledge sharing and creation. The findings also emphasize the roles of expertise and offline interactions as process moderators.

This study focuses on one specific practice to conduct the research (i.e. backpacking), which limits the generalizability of the results.

This study offers several implications for companies and stakeholders. First, it describes how the lived experience transforms online communities into CoPs and helps stakeholders obtain knowledge for customers to innovate. Second, it analyzes the processes of participation, interaction and promotion to share and create knowledge for customers to increase stakeholders’ competitiveness. Third, this study integrates members’ offline interactions by highlighting their potential effects on tacit knowledge loss in online CoPs.

The literature posits that online communities may evolve into online CoPs through a three-stage hierarchical path, but the underlying mechanisms and members’ contributions to the process have been largely neglected in the literature.

Through the use of netnography, the purpose of this paper is to investigate the interaction of 192 inside sales agents who collaborate within discussion forums to create communities of practice (CoPs). Drawing on situated learning theory and inside salespersons’ discussion forums, this study showcases how inside sales agents use CoPs to better their sales activity knowledge. This paper discovered how inside sales agents reach outside their organization to seek information within their mesosystem to positively impact sales activity knowledge outcomes.

This study used the use of netnography to follow the online community from afar, observing and capturing the essence of interaction without intruding on the conversation. Data from two inside sales professional discussion forums, 192 inside sales agents, produced nearly 67,161 words or 496 double-spaced pages.

This research demonstrates the power of CoPs. Inside sales agents seek information outside their company, within their mesosystem, to gain knowledge to improve sales activities. As boundary spanners, inside sales agents are not restricted, but rather, proactively find ways to consistently keep learning.

Organizations can and should implement internal CoPs to allow the exchange between sales agents in a more controlled matter. Furthermore, sales managers should proactively seek extern CoPs and introduced them to their organization as supplemental training.

The use of netnography is limited in sales literature. The research provides support for the use of netnography as it provides researchers firsthand access to multiple sales roles. This unadulterated access provides sales researchers the opportunity to study the many facets of sales, with pure, genuine data.

The notion of communities of practice (CoP) has received great attention in educational and organisational practice and research. Although the concept originally refers to collaborative practices that emerge naturally, educational and HRD practitioners are increasingly searching for ways to create these practices intentionally in order to stimulate learning and professional development in specific fields. This paper aims to gain insight into ways in which communities of practice can be deliberately organised.

The study concerns a multiple case study of the deliberate initiation of 15 communities of practice of small and medium‐sized companies in the tourist sector, located in seven European countries. The analysis focuses on how meaningful, shared and coordinative activity is organised in each of the 15 cases. A multiple case study allowed for comparison between the various cases in order to target fruitful conditions and actions in organisation processes.

In the initiation of a CoP it is important that before an outsider starts to organise and coordinate activities questions such as “How are we relevant to one another?” and “Who are we and where are we going?” are answered first, and by the group itself. These questions relate to the development of meaningful activity (domain) and of shared activity (community). Following this, any coordinative system, any practice, should be subordinated to the motives of the group.

Besides identifying various actions for human resource developers who aim to apply the concept of CoP in professional work, the study contributes to the scientific formulation of pedagogical notions around communities of practice.

With less time spent on campus, students are increasingly forming peer friendship and study groups either face to face or online. Communities of practice (CoP) with academic support in the wings could benefit students, but little is known in the about their use in the undergraduate space, or how best they may be structured and facilitated (Andrew et al., 2008). The purpose of this paper is to discuss these issues.

An online CoP was created in partnership with undergraduate bachelor of midwifery students at the University of South Australia using an action research model. This provided an ongoing ability to continuously plan, act, observe and evaluate all aspects of the community created, so that adjustments could be made during the two cycles of the study.

The time paucity of the cohort impacted on their ability to participate fully as partners in the project, and in the community itself. The Facebook community received more visitation than the Weebly community. The student panel reported that despite the online CoP fitting better with their schedules, they would prefer more opportunities to interact face to face with their peers.

Students who spend limited time on campus may prefer more real life social contact and support, despite the convenience of an online community. A larger cohort, drawing from a non-professional degree would have allowed greater membership and community participation for a prospective study such as this.

Remote study is a growing phenomenon, and students need to feel socially connected and supported to remain enroled and engaged.

There has been much discussion around the amount of time individuals spend online, and whether support groups formed by students on social media support student learning, or encourage unprofessional behaviours without academic support present.

This study reports that online communities are not always a logical solution to time poor students, and they may prefer face to face interactions to build their social and professional relationship.

The purpose of this paper is to investigate to which extent the concept of communities of practice (CoPs) can be applied to online communities and to explore how organizations can better utilize online social structures for their knowledge management practice.

A case study was used to examine an online community with the practice‐and‐identity framework that characterizes conventional CoPs. Qualitative data analysis was conducted primarily on 7,853 messages downloaded from the online community during a six week period.

The results showed how an online community could manifest the practice and identity characteristics of conventional CoPs as community members actively engaged in their shared practice and identity development while pursuing a joint enterprise. Research limitations/implications – The study was conducted in a single Chinese online community on traveling, which may limit the generalizability of the findings.

This study suggested how organizations can nurture online CoPs. In addition, a hierarchical model was proposed to help organizations identify the appropriate online social structure for their knowledge management purposes. Originality/value – This study empirically verified that CoPs can emerge from online communities and demonstrated that the concept of CoPs can be used to guide knowledge sharing and knowledge creation in online environments.

The purpose of this paper is to examine women composers’ use of online communities of practice (CoP) to negotiate the traditionally masculine space of music composition while operating outside its hierarchical structures.

The authors employed a mixed methods approach consisting of an online survey (n=225) followed by 27 semi-structured in-depth interviews with female composers to explore the concept and use of CoP. Content analysis was used to analyze the survey responses and interpretative phenomenological analysis was used to interpret respondents’ lived experiences as relayed in the interviews.

The findings reveal that the online environment can be a supportive and safe space for female composers to connect with others and find support, feedback and mentorship, increase their visibility and develop career agency through learning and knowledge acquisition. CoP emerged as an alternative approach to career development for practicing female music workers and as a tool which could circumvent some of the enduring gendered challenges.

The findings suggest that online CoP can have a positive impact on the career development and sustainability of women in male-dominated sectors such as composition.

How is it possible to evidence whether students are engaging with a course? What can be done to increase their level of engagement? Since the advent of blogs in 2002 a comprehensive body of research has developed around the pedagogic benefits of educational blogging and its value in teaching and learning, notably in encouraging reflective practice, social interaction and participatory learning (Burgess, 2006. Blogging to learn, learning to blog. In A. Bruns & J. Jacobs (Eds.), Uses of blogs (pp. 105–114). New York, NY: Peter Lang; Farmer, Yue, & Brooks, 2008; Williams & Jacobs, 2004). This chapter investigates whether blogs are also an effective tool for supporting and sustaining a community of learners in Higher Education and increasing their engagement in a university course.

The researchers used a case study methodology to examine whether the introduction of blogs had led to the development of a community of practice around an undergraduate course at the University for the Creative Arts. The data collected revealed that the course team had successfully developed a thriving online community involving students, staff, alumni and industry, with students displaying high levels of engagement and interaction. The discursive, commentary nature of blogging enabled students to engage in peer-supported learning, with the online ‘always on’ nature of the community providing a 24/7 support network. In addition, tutors were able to assess clearly the level of engagement of each student and provide targeted, timely feedback for those students who required more support.

It is hoped that this research will be informative to tutors and academic support staff who wish to explore the potential of using collaborative online technologies to enhance student learning and engagement.

This study aims to identify facilitating factors in cultivating a linguistically and culturally diverse virtual Community of Practice (CoP) and techniques in tailoring such support for international graduate teaching assistants (ITAs) at a US university while assessing indications for ITAs' self-perceptions in four key areas: social connectedness, confidence teaching in English, pedagogical support and self-efficacy in teaching.

This mixed-methods case study qualitatively analyzes open-ended responses utilizing a Grounded Action Research approach along with follow-up interviews of ITAs. Quantitative measures of key perception areas between three “Experience Groups” were conducted to identify potential correlations with involvement in the CoP.

Calculations using the Kruskal–Wallis test of differences yielded no statistically significant results. However, qualitative analyses highlight ITAs' needs, classified into four general concepts and 16 specific core categories. Evaluation of CoP communications suggests COVID-19 and a sudden transition to online teaching represented recognizable shared problems that invigorated the CoP and overshadowed diversity-related factors.

These findings have implications for culturally and linguistically diverse CoPs and particularly for ITA training programs worldwide, allowing universities to enhance support of ITAs and bolster development of undergraduate programs especially during times of crisis and transitions to online learning.

The first study to investigate an international, multilingual ITA population in a virtual CoP regardless of academic discipline, this contributes by addressing several common CoP criticisms, including cultivation in distributed contexts and in further guiding expectations for its adoption into culturally and linguistically diverse communities.