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1 – 10 of over 14000
Article
Publication date: 1 January 2004

Helen White and Elizabeth Daniel

In the wake of some fairly spectacular “dot.com” crashes in the recent past, it is appropriate to open debate on the success (or otherwise) of new Internet “start‐ups” versus…

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Abstract

In the wake of some fairly spectacular “dot.com” crashes in the recent past, it is appropriate to open debate on the success (or otherwise) of new Internet “start‐ups” versus large incumbent conventional industry players (in retailing) starting their own Internet activities as separate “bolt‐on” businesses (and new distribution/communication channels.) This paper examines exploratory interviews with senior managers from a selection of “established” organisations in contrasting retailing sectors. Its purpose is to explore the challenges and issues faced by these large retailing organisations in establishing competitive Internet businesses. Insights and reflections are provided for other managers who are also following this line of business expansion. Some of the companies that participated in the research include Dell Corporation, IBM, Tesco Direct, Lotus Notes, Interflora, Flying Flowers, Virgin, Charles Schwab, Waterstones and Thomas Cook.

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Marketing Intelligence & Planning, vol. 22 no. 1
Type: Research Article
ISSN: 0263-4503

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Article
Publication date: 1 February 1992

Carolyn Waite

Examines the contentious area of charging for on‐line services.Covers both the theoretical aspects and the practical application of theservices through a review of library…

Abstract

Examines the contentious area of charging for on‐line services. Covers both the theoretical aspects and the practical application of the services through a review of library practice, looking in detail at three libraries (two academic, one public) operating in Liverpool. Despite growing financial concerns, on‐line services are necessary. Competitors in the form of information brokers will corner the market if libraries do not extend their service by providing an on‐line facility. A compromise must be reached which benefits the user of the library and maintains the freedom of access to information.

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New Library World, vol. 93 no. 2
Type: Research Article
ISSN: 0307-4803

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Article
Publication date: 1 January 1977

First of all, I must apologise for the interval between this VINE and the last. Unfortunately VINE's production cycle is growing longer as automated library systems become more…

Abstract

First of all, I must apologise for the interval between this VINE and the last. Unfortunately VINE's production cycle is growing longer as automated library systems become more complex, and consequently more time‐consuming to write up. Moreover, in this issue I have attempted in certain articles, for instance those on COM bureaux and the Telepen, to adopt a thematic approach to the subject, rather than reporting on individual projects. The process of cross‐checking the details of such articles with all the organisations concerned has been partly responsible for the delay in publishing VINE 17. Nevertheless in the long terms I still hope to increase the frequency with which VINE is published, thereby increasing its currency and decreasing the size of each individual issue.

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VINE, vol. 7 no. 1
Type: Research Article
ISSN: 0305-5728

Article
Publication date: 1 January 1978

O. Firschein, R.K. Summit and C.K. Mick

The results of the DIALIB project are described. This three‐year experiment of on‐line bibliographic search in the public library had as major participants four public libraries…

Abstract

The results of the DIALIB project are described. This three‐year experiment of on‐line bibliographic search in the public library had as major participants four public libraries in the San Francisco Bay area. Five other public libraries in other parts of the USA participated to a lesser extent. Evaluation results were obtained concerning the users of the system and their characteristics, the use of the data bases, and librarian reactions to the system. In addition, interesting data were gathered concerning the time and cost of on‐line search, both in a free and fee‐for‐service environment.

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Online Review, vol. 2 no. 1
Type: Research Article
ISSN: 0309-314X

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Article
Publication date: 1 December 2001

Martin O’Neill, Christine Wright and Frank Fitz

This paper investigates the conceptualisation and measurement of service quality in on‐line service environments. It reports the findings from an exploratory study of consumer…

3136

Abstract

This paper investigates the conceptualisation and measurement of service quality in on‐line service environments. It reports the findings from an exploratory study of consumer perceptions of service quality as they relate to an on‐line library service in a prominent public sector university in Western Australia. The results reveal the core service quality dimensions of significance to on‐line consumers and demonstrates the usefulness and relative simplicity of this measurement methodology for evaluating the service quality construct in on‐line environments. The study highlights not only how the service is perceived from a customer point of view, but also what is important to the customers in their use of on‐line services.

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Managing Service Quality: An International Journal, vol. 11 no. 6
Type: Research Article
ISSN: 0960-4529

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Article
Publication date: 1 July 1998

Christopher Barnatt

As the user‐base of the Internet expands, on‐line “virtual communities” may have the potential to become the key customer‐infomediaries, social forums, and trading arenas, of the…

2932

Abstract

As the user‐base of the Internet expands, on‐line “virtual communities” may have the potential to become the key customer‐infomediaries, social forums, and trading arenas, of the early twenty‐first century. In parallel, new delivery channels and new means of fostering long‐term customer relationships may prove critical for success in the financial services industry. As these two developments intertwine, many organizations in the sector may therefore need to consider desktop icons as an emerging customer interface. Reviews the economic argument for virtual communities as the first viable Internet value‐creation model to combine content and communication. Drawing from practical experience with pioneering virtual community developments, and a consideration of direct and indirect financial service delivery channels, the conclusion is reached that many companies in the sector now face an important, strategic choice in the development of their on‐line presence. For most, this will be between deciding to act rapidly to build their own virtual community, or instead opting for a more effective third party, virtual community “inhabitation strategy”.

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International Journal of Bank Marketing, vol. 16 no. 4
Type: Research Article
ISSN: 0265-2323

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Article
Publication date: 1 December 2003

Sung‐Eui Cho and Kwangtae Park

The necessity of geographical accessibility between service provider and the customer has been essential for face‐to‐face contact in many service industries. However, the…

3841

Abstract

The necessity of geographical accessibility between service provider and the customer has been essential for face‐to‐face contact in many service industries. However, the emergence of electronic commerce (EC) and new technologies has altered the concept of location and geographical accessibility of service industries in a traditional economy. This study developed factors representing characteristics of product/service processes and verified that those factors are significantly related to customer needs of geographical accessibility in the transactions of EC. In addition, it investigated the relationships with the reasons for customer needs of geographical accessibility. Data for analyses were collected through customer surveys and statistically analyzed through exploratory factor analysis, multiple regression analysis, and canonical correlation analysis.

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International Journal of Service Industry Management, vol. 14 no. 5
Type: Research Article
ISSN: 0956-4233

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Article
Publication date: 1 February 1977

For a number of reasons, I have decided to begin this issue of VINE with an editorial. In the first place, as many of you will already know, at the end of June I gave up my post…

Abstract

For a number of reasons, I have decided to begin this issue of VINE with an editorial. In the first place, as many of you will already know, at the end of June I gave up my post as Information Officer for Library Automation in order to become an Assistant Librarian in the Applied Sciences Library of University College, Cardiff. Since the Information Officer for Library Automation is ex officio editor of VINE, this means that I will also be handing over responsibility for this publication to my successor, when he or she is appointed. Unfortunately, there will be a hiatus before my successor can take over, so that for a short while, I will continue to edit VINE. However, because of my commitments in Cardiff, I will be unable to provide news of recent developments in U.K. library automation as I formerly did. Thus, in this issue of VINE and the next, I will concentrate on descriptions of automated library systems which I visited whilst on a study tour of North America in April and May of this year. Once my successor takes over, VINE will revert to being a source of up‐to‐date information about automation in specifically U.K. libraries.

Details

VINE, vol. 7 no. 2
Type: Research Article
ISSN: 0305-5728

Article
Publication date: 1 February 1976

VINE is a Very Informal Newsletter produced three times a year by the Information Officer for Library Automation and financed by the British Library Research & Development…

Abstract

VINE is a Very Informal Newsletter produced three times a year by the Information Officer for Library Automation and financed by the British Library Research & Development Department. It is issued free of charge on request to interested librarians, systems staff and library college lecturers. VINE'S objective is to provice an up‐to‐date picture of work being done in U.K. library automation which has not been reported elsewhere.

Details

VINE, vol. 6 no. 2
Type: Research Article
ISSN: 0305-5728

Article
Publication date: 1 December 2003

Chris Dubelaar, Yelena Tsarenko and Mark Gabbott

This study examines performance measurement in on‐line securities companies in the Australian marketplace. Marketing managers of seven on‐line stock brokerage companies in…

Abstract

This study examines performance measurement in on‐line securities companies in the Australian marketplace. Marketing managers of seven on‐line stock brokerage companies in Australian capital cities were interviewed and their on‐line strategies and approaches were systematically reviewed and analysed. The findings suggest that only four of the seven companies were able to articulate a core value proposition and that only two companies used performance measurement in strategic decision‐making about the on‐line component of their businesses. None of the firms was able to draw a direct connection between the performance measures implemented and the value proposition they claimed to offer to their customers. These findings have important implications for both practitioners and academics as they indicate a substantial deficiency in both the theory and practice of on‐line performance measurement. Avenues for further research in the area of on‐line performance measurement are suggested.

Details

International Journal of Bank Marketing, vol. 21 no. 6/7
Type: Research Article
ISSN: 0265-2323

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