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1 – 10 of over 4000
Article
Publication date: 23 August 2022

Quanwu Zhao, Jiamin Yuan, Yuqing Liu and Jiaqin Yang

Couriers are in an unequal relationship with on-demand logistic platforms with regards to order assignment and delivery-related information acquisition, which leads to…

Abstract

Purpose

Couriers are in an unequal relationship with on-demand logistic platforms with regards to order assignment and delivery-related information acquisition, which leads to high courier turnover rates. Based on social cognitive theory and justice theory, this research investigates the impact of order assignment and delivery-related information disclosure strategy on couriers' perceived justice and continuous participation intention and presents managerial suggestions to on-demand logistic platforms to lower the courier turnover rate.

Design/methodology/approach

Taking Chinese couriers as experimental subjects, this study conducts experiments by constructing an order receiving scene of order assignment strategy (performance-priority vs distance-priority) and delivery-related information disclosure strategy (detailed-information vs brief-information) and analyzes the results of 452 valid respondents.

Findings

The results indicate that the interaction between order assignment and delivery-related information disclosure strategy in on-demand logistics significantly affects couriers’ continuous participation intention, specifically under performance-priority order assignment and detailed-information (vs brief-information) disclosure strategy. Informational justice and distribution justice play mediating roles, and work experience and proactive personality moderate the relationship interactions.

Practical/Social implications

The research helps us to understand the order-receiving justice demand and delivery-related information demand of couriers in on-demand logistics platforms and sheds light on cutting down turnover rates through different strategies designs and justice environment construction.

Originality/value

This research integrates social cognitive theory into on-demand logistics and combines with justice theory to fill platform strategies, couriers’ justice perception and characteristics, as well as behavior into “triadic reciprocal causation.” Meanwhile, it investigates different impacts and interactive relationships of order assignment and delivery-related information disclosure strategy, expands strategies from the impact of operational efficiency to the impact of couriers’ participation and extends the literature of justice perception and individual characteristics in on-demand logistics.

Article
Publication date: 1 April 1991

Christine E. Lachman

Computer‐based fax‐on‐demand systems will answer the phone and guide a caller through voice menu selections. The caller identifies the information desired by pressing the…

Abstract

Computer‐based fax‐on‐demand systems will answer the phone and guide a caller through voice menu selections. The caller identifies the information desired by pressing the numbers on the touchtone keypad of the phone. The fax‐on‐demand system then delivers the information to the caller through either a one‐call or two‐call/call‐back method. Fax‐on‐demand is often confused with two other forms of fax messaging—fax broadcasting and fax mail. Fax broadcasting is the sending of one document to many locations; fax mail is similar to voice mail except fax messages instead of voice messages are delivered to one or more specified mail boxes. In contrast, fax‐on‐demand can better be characterized as a response application that allows individual callers to use touchtone telephones to access a database and other information, which can then be delivered to the caller's fax machine.

Details

Library Hi Tech, vol. 9 no. 4
Type: Research Article
ISSN: 0737-8831

Article
Publication date: 20 September 2022

Hongyan Dai, Yan Wen, Weihua Zhou, Tingting Tong and Xun Xu

The overuse and scarcity of resources emphasize the importance of the circular economy. The technology facilitated by Industry 4.0 stimulates the implementation of the…

133

Abstract

Purpose

The overuse and scarcity of resources emphasize the importance of the circular economy. The technology facilitated by Industry 4.0 stimulates the implementation of the circular economy that aims to reduce resource use and enhance operational efficiency. This study focuses on enhancing delivery efficiency in an online-to-offline (O2O) context from an Industry 4.0 technology-facilitated personal configuration perspective, that is, comparing in-house and crowdsourced delivery efficiency in China's O2O on-demand food delivery context.

Design/methodology/approach

The authors collect 128,152 orders from 38 restaurants of an online restaurant chain in China. The authors adopt multiple regression analysis to examine the delivery efficiency gap between in-house and crowdsourced deliverymen and the determinants of this efficiency gap.

Findings

The findings of this study reveal that crowdsourced deliverymen exhibit higher delivery efficiency, in terms of a shorter delivery time, than in-house deliverymen. In addition, the authors find that platforms providing monetary incentives or implementing late delivery penalties enlarge this efficiency gap. Furthermore, the authors show that external factors, such as working on weekends and bad weather conditions, contribute to the narrowing of this performance efficiency.

Practical implications

The study's findings suggest that platforms should use advanced technologies facilitated by Industry 4.0 to optimize their personnel configuration to enhance their delivery efficiency and reduce carbon emissions. The effective approaches include using financial incentives and improving working schedules.

Originality/value

The authors' findings contribute to the online fulfillment literature by focusing on delivery efficiency in the O2O context from the Industry 4.0 technology-facilitated personnel configuration perspective. The authors examine how internal and external factors moderate the performance efficiency between these two types of deliverymen.

Details

Industrial Management & Data Systems, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 1 September 1994

P. Bernt Hugenholtz

Based on a background study prepared by the Institute for InformationLaw at the University of Amsterdam for the European Commission, DGXIII‐E/3, Luxemburg. The rapid…

1073

Abstract

Based on a background study prepared by the Institute for Information Law at the University of Amsterdam for the European Commission, DG XIII‐E/3, Luxemburg. The rapid growth of electronic document delivery services has created a number of complex copyright related problems. Are abstracts and bibliographical data protected? Are electronic storage, transmission and deliveryon‐demand restricted acts? Do existing copyright limitations (library privileges, reprographic exemptions) apply in a digital environment? These and other copyright related issues are discussed from a primarily European perspective. In conclusion, some legislative and contractual solutions are discussed: European harmonization of copyright exemptions, statutory licensing, collective administration of rights, collective licensing, direct licensing.

Details

Interlending & Document Supply, vol. 22 no. 3
Type: Research Article
ISSN: 0264-1615

Keywords

Article
Publication date: 25 March 2021

Georgiana Ciobotaru and Stanislav Chankov

The paper aims to develop (1) a comprehensive framework for classifying crowdshipping business models and (2) a taxonomy of currently implemented crowdshipping business models.

Abstract

Purpose

The paper aims to develop (1) a comprehensive framework for classifying crowdshipping business models and (2) a taxonomy of currently implemented crowdshipping business models.

Design/methodology/approach

The business models of 105 companies offering crowdsourced delivery services are analysed. Cluster analysis and principal component analysis are applied to develop a business model taxonomy.

Findings

A detailed crowdsourced delivery business model framework with 74 features is developed. Based on it, six distinct clusters of crowdshipping business models are identified. One cluster stands out as the most appealing to customers based on social media metrics, indicating which type of crowdshipping business models is the most successful.

Research limitations/implications

Detailed investigations of each of the six clusters and of recent crowdshipping business model developments are needed in further research in order to enhance the derived taxonomy.

Practical implications

This paper serves as a best-practices guide for both start-ups and global logistics operators for establishing or further developing their crowdsourced delivery business models.

Originality/value

This paper provides a holistic understanding of the business models applied in the crowdshipping industry and is a valuable contribution to the yet small amount of studies in the crowd logistics field.

Details

International Journal of Physical Distribution & Logistics Management, vol. 51 no. 5
Type: Research Article
ISSN: 0960-0035

Keywords

Book part
Publication date: 17 October 2022

Jennifer Bonham and Barbara Koth

Walking and cycling have a long history in work itself and people travelling to and from work. Who walks and cycles, how they perform those journeys, the precise role that

Abstract

Walking and cycling have a long history in work itself and people travelling to and from work. Who walks and cycles, how they perform those journeys, the precise role that journey plays in the course of the working day and how it is valued are informed by social constructions of gender. Gendering of mobility has a long history and, in many countries, women continue to face challenges when they walk and they continue to be discouraged in more or less explicit ways from cycling. This exploratory chapter draws together literature on occupations, paid and unpaid, that involve walking and cycling as an integral part of collecting and delivering people and things. A wide variety of services are discussed in the literature but the research on the mode of travel for individual services – like food delivery, waste picking, rural health work, ‘mobility of care’ – is limited and there is little attention to gender. Further, any comparative studies tend to be between cities with similar economic status or cultural heritage. This chapter includes research from high, medium and low income countries not to universalise experiences but to identify common themes, and suggest avenues for further research. We argue the inequitable distribution of transport resources, the gendering of bicycling related skills and the masculinisation of public space are pervasive. However, they are also being challenged by women supporting each other, partners supporting wives and communities making opportunities available to all members.

Details

Women, Work and Transport
Type: Book
ISBN: 978-1-80071-670-4

Keywords

Article
Publication date: 3 November 2022

Pearl M.C. Lin, Kang-Lin Peng, Wai Ching Wilson Au and Tom Baum

The COVID-19 pandemic has caused the food delivery sector to boom as people continue to rely on services provided by online catering platforms (OCPs). However, because of…

Abstract

Purpose

The COVID-19 pandemic has caused the food delivery sector to boom as people continue to rely on services provided by online catering platforms (OCPs). However, because of the nature of sharing economy employment, gig workers’ contributions went largely ignored until intervention from institutional governance. This study aims to explore the impacts of labor market transformation after the Chinese Government issued guidance to promote gig workers’ welfare as a focal case.

Design/methodology/approach

Focus groups and the Delphi technique were used to explore associated impacts on OCPs and gig workers based on governance theory.

Findings

Results show that institutional governance negatively affected OCPs’ operating cost structure but sustained gig workers’ welfare. The dual effects of market mechanism and institutional governance in the sharing economy are needed to be balanced for labor market transformation.

Research limitations/implications

Long-term equilibrium can be fulfilled, given the growing food-related demand for the market mechanism. Social reciprocity is expected to be realized through institutional governance for gig workers’ welfare.

Originality/value

This study suggests that moving from market governance to stakeholder governance, as mediated by state governance, could transform gig workers’ labor structure in the gig economy. This study presents an integrated governance theory to enhance the epistemology of institutional governance.

Details

International Journal of Contemporary Hospitality Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 1 April 1983

Virginia Hayden

One of the tasks of the special librarian is to facilitate current awareness: services are set up to encourage user groups to keep up‐to‐date with developments in their…

Abstract

One of the tasks of the special librarian is to facilitate current awareness: services are set up to encourage user groups to keep up‐to‐date with developments in their own and related subject areas. The librarian advocates current awareness as an essential prerequisite for members of that user group to remain effective practitioners, researchers or teachers within their subject area. The librarian encourages and advocates because unfortunately some of those practitioners, researchers and teachers are either unconvinced of the need for current awareness or haven't the time/are not interested/cannot be bothered.

Details

Library Management, vol. 4 no. 4
Type: Research Article
ISSN: 0143-5124

Article
Publication date: 1 January 1970

Alan Amling and Patricia J. Daugherty

The purpose of this paper is to explore how two mega-trends, e-commerce and urbanization, have the potential to reshape logistics practices around the world. Primary focus…

2917

Abstract

Purpose

The purpose of this paper is to explore how two mega-trends, e-commerce and urbanization, have the potential to reshape logistics practices around the world. Primary focus is on how Chinese business practices and logistics innovations are increasingly relevant to the USA and other western countries.

Design/methodology/approach

Experience-based thought piece focusing on specific Chinese logistics innovations centering on speed, adaptability and new business models.

Findings

The Chinese economy has played a key role in providing support and enabling logistics innovations in China. Key enablers include the ubiquitous connectivity and applications availability, the dynamic low-cost labor environment and government support for the Chinese logistics industry.

Research limitations/implications

This study suggests new areas for research.

Practical implications

This study provides insights into the potential value associated with adopting innovative Chinese logistics practices.

Social implications

This study provides suggested areas of attention to help focus on logistics operations on key societal trends.

Originality/value

Our paper provides insights into the potential value associated with adopting innovative Chinese logistics practices. We believe this represents a significant contribution as little coverage of the topics have been noted to date in leading logistics/supply chain journals.

Details

International Journal of Physical Distribution & Logistics Management, vol. 50 no. 3
Type: Research Article
ISSN: 0960-0035

Keywords

Article
Publication date: 1 June 1998

Roy McLarty

Asserts that SMEs are increasingly viewed as the major source of jobs within the UK, but that there is considerable evidence that many fail to grow. Focuses on the…

4144

Abstract

Asserts that SMEs are increasingly viewed as the major source of jobs within the UK, but that there is considerable evidence that many fail to grow. Focuses on the development of a particular SME, Pine Cabin, and seeks to highlight the set of factors (mainly internal) which have enabled it to grow. These internal factors are probed and conclusions reached. The research objectives are: (1) how significant was Pine Cabin’s growth?; (2) what were the major contributory factors; and (3) what lessons do theoretical perspectives provide? Concludes that marketing planning, the correct marketing mix, the firm’s strategic approach and, in particular, value chain management have lead to the firm’s financial success.

Details

Journal of Marketing Practice: Applied Marketing Science, vol. 4 no. 4
Type: Research Article
ISSN: 1355-2538

Keywords

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