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Article
Publication date: 1 May 2006

Tyler R. Harrison and Marya L. Doerfel

This paper seeks to explore the role of ombuds processes on commitment and trust to the organization.

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Abstract

Purpose

This paper seeks to explore the role of ombuds processes on commitment and trust to the organization.

Design/methodology/approach

This research is framed by and builds on theories about cooperation‐competition, procedural justice, and third party intervention (ombudsman processes) in managing organizational relationships. Data for this study come from semi‐structured longitudinal interviews with 45 participants (138 interviews total) during active pursuit of a grievance through the ombuds process.

Findings

Organizational commitment and trust are fluid processes created through symbolic interaction with organizational actors. Interaction with these actors, over time, influences commitment to the organization.

Research limitations/implications

This study reports on the perspective of the person pursuing the grievance through one ombuds office. Future research should explore perspectives of both parties and in different organizational contexts.

Practical implications

The use of ombuds processes to manage conflicts may restore trust and commitment in the organization. Key to this is the use of processes that demonstrate fair procedures and effective communication by high status organizations actors.

Originality/value

This paper provides new insight into the effects of conflict and conflict management in organizations and is of value to organizational leaders, managers, ombudspersons, and other conflict management specialists.

Details

International Journal of Conflict Management, vol. 17 no. 2
Type: Research Article
ISSN: 1044-4068

Keywords

Book part
Publication date: 9 May 2022

Robin Shura and Brian Gran

This chapter provides an overview of ways the European Network of Ombudspersons for Children (ENOC) has influenced the development, structure, and functions of independent…

Abstract

This chapter provides an overview of ways the European Network of Ombudspersons for Children (ENOC) has influenced the development, structure, and functions of independent children’s rights organizations (ICRIs). Employing theoretical perspectives of New Institutionalism and World Society Approach and other concepts from institutional theories, this chapter explores explanations of isomorphic impacts of ENOC on ICRIs. This chapter examines how ENOC membership criteria have influenced ICRIs and their work, how ENOC’s influences on ICRIs may be tied to deterring decoupling from the symbolic promises nation states make when ratifying children’s rights instruments, and how agendas at ENOC annual meetings foster focused attention and work of ICRIs on specific substantive issues relevant to the promotion of children’s rights. That ENOC has served as a model organization of ICRIs suggests worldwide influences on the promotion of children’s rights.

Details

The Roles of Independent Children's Rights Institutions in Advancing Human Rights of Children
Type: Book
ISBN: 978-1-80117-608-8

Keywords

Article
Publication date: 18 September 2017

Sara De Vido

The paper is meant to analyse the debate over the revival of a comprehensive convention on international terrorism. The purpose of this paper is to demonstrate that a United…

Abstract

Purpose

The paper is meant to analyse the debate over the revival of a comprehensive convention on international terrorism. The purpose of this paper is to demonstrate that a United Nations (UN) Convention on international terrorism is still necessary – provided that it is updated considering the new challenges that have recently emerged – and could be complemented by an annex containing the list of terrorist organisations, the determination of which is of common concern of the entire international community.

Design/methodology/approach

The analysis is conducted from an international law perspective. The paper uses a comparative perspective – counter-terrorism, Antarctic and ICAO system - to support the main argument.

Findings

The paper proposes an annex to the convention including a list of terrorist organisations. Some terrorist organisations are unanimously labelled as terrorist and therefore this list will be useful in developing cooperation among States. A system of revision is also presented; a system which emphasises the role of the UN Ombudsperson.

Research limitations/implications

The proposal presented does not delve into the content of the convention which should be based on the draft prepared by the UN General Assembly ad hoc Committee and should take into account the most recent forms of terrorism. The paper does not provide an answer to all the questions, and it does not linger over the tragedy of civilians living in Syria and Iraq who have been deprived – starting long before the rise of the Islamic State – of their land and lives.

Practical implications

Revival of the debate on the draft convention – proposal for a renewed role of the Ombudsperson – legal implications of a list annexed to a convention on international terrorism – importance of multilateral cooperation in the field.

Originality/value

The paper is innovative in changing the perspective of the problem. The point of view regarding the definition of international terrorism has usually been the following: to find a common definition of international terrorism trying to overcome all the differences regarding general exceptions. The proposed perspective is to find the lowest common denominator for the definition and to identify organisations on which States cannot but agree on their condemnation.

Details

Journal of Criminological Research, Policy and Practice, vol. 3 no. 3
Type: Research Article
ISSN: 2056-3841

Keywords

Book part
Publication date: 9 May 2022

Brian Gran

This chapter asks whether the United States would benefit from establishment of a national independent children’s rights institution (ICRI). This chapter begins with insights into…

Abstract

This chapter asks whether the United States would benefit from establishment of a national independent children’s rights institution (ICRI). This chapter begins with insights into why the United States has not established a national ICRI. Although about half of the 50 US states have set up children’s rights ombudspersons, most of these state-level institutions do not focus on rights of all children and their efforts are not coordinated. This chapter discusses what ICRIs do and what their essential qualities are, then seeks to demonstrate that an ICRI will meet needs of American children and their rights. This chapter suggests that a national US ICRI can participate in international activities around children’s rights, which will advance rights and interests of American children.

Details

The Roles of Independent Children's Rights Institutions in Advancing Human Rights of Children
Type: Book
ISBN: 978-1-80117-608-8

Keywords

Book part
Publication date: 9 May 2022

Ankie Vandekerckhove

The Flemish Children’s Rights Commissioner of Belgium is among the first independent children’s rights institutions (ICRIs) to be established. The author shares her experiences as…

Abstract

The Flemish Children’s Rights Commissioner of Belgium is among the first independent children’s rights institutions (ICRIs) to be established. The author shares her experiences as the first Flemish ICRI. A student of Professor Eugeen Verhellen, who called for children’s rights and establishment of a children’s ombudsperson for Flanders, the author not only was in the right place at the right time for her academic studies, but also transformed Verhellen’s teachings into the Flemish ICRI as well as into the foundation of the European Network of Ombudsperson for Children. Over the 11 years the author served as the ombudsperson, the Flemish ICRI raised awareness of and bolstered children’s rights, as well as observed retrenchment in children’s rights and the role of the ICRI. It is clear that the Flemish ICRI’s successes not only continue to benefit Belgian young people, but children across the world.

Details

The Roles of Independent Children's Rights Institutions in Advancing Human Rights of Children
Type: Book
ISBN: 978-1-80117-608-8

Keywords

Article
Publication date: 1 August 1996

Tuulikki Petäjäniemi

Starts by stating that women are no longer a marginal group in the Finnish labour market and proceeds to explain recent changes in legislation, attitudes and behaviours, which…

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Abstract

Starts by stating that women are no longer a marginal group in the Finnish labour market and proceeds to explain recent changes in legislation, attitudes and behaviours, which have facilitated this situation. Draws on the involvement and insights of the author as a former Equality Ombudsperson for Finland. Concludes that the issue of equal pay for work of equal value remains difficult to resolve although job evaluation schemes are proving helpful. Also identifies areas for further equality.

Details

Women in Management Review, vol. 11 no. 5
Type: Research Article
ISSN: 0964-9425

Keywords

Book part
Publication date: 9 May 2022

Agnes Lux and Brian Gran

Abstract

Details

The Roles of Independent Children's Rights Institutions in Advancing Human Rights of Children
Type: Book
ISBN: 978-1-80117-608-8

Book part
Publication date: 14 August 2023

Vanessa G. B. Gowreesunkar and Shem Wambugu Maingi

Children with disabilities are integral part of the society, but they often confront challenges due to barriers that people throw in their way. As a result, their participations…

Abstract

Children with disabilities are integral part of the society, but they often confront challenges due to barriers that people throw in their way. As a result, their participations in public events are often limited. Despite several treaties and conventions, children with disabilities still face discrimination that spreads into all spheres of life and not much is done to empower them to become resilient. According to the UNICEF Report (2020), children with disabilities are stigmatised and they are often isolated without having a possibility to participate in events and activities of the schools. While the government sector undoubtedly provides the basic support and facilities to them, the rest is often left in the hands of private sectors and NGOs. As a result, it is important to recognise and acknowledge NGO's effort in empowering children with disabilities and integrating them in the society. The African Network for Policy, Research and Advocacy for Sustainability (ANPRAS), an NGO affiliated with the African Union and headquartered in Mauritius never neglected this segment of the society while organising its flagship activities and annual event. Unlike Dowse, Powell, and Weed (2018) who argue that children are mostly undermined as community members, the current study seeks to demonstrate that children have a voice at ANPRAS and those with disability have a louder one. In fact, children with disabilities are gifted with talents and they may live a normal life if they are accepted by the society and if appropriate support is given. Methodologically, the chapter is built on secondary data from documents archived at ANPRAS office. The chapter closes with a concluding note on few implications related to the participation of children with disabilities in public events and ANPRAS activities.

Details

Events Management for the Infant and Youth Market
Type: Book
ISBN: 978-1-80455-691-7

Article
Publication date: 1 January 1989

Gael M. McDonald and Raymond A. Zepp

While most people agree that the inculcation of ethical awarenessis desirable, the means of stimulating this awareness vary amongcompanies, industries and cultures. The…

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Abstract

While most people agree that the inculcation of ethical awareness is desirable, the means of stimulating this awareness vary among companies, industries and cultures. The fundamental question surrounding the difference between social responsibility and ethics is addressed. Guidelines for establishing ethical priorities from both the individual, group and organisational perspectives are provided.

Details

Journal of Management Development, vol. 8 no. 1
Type: Research Article
ISSN: 0262-1711

Keywords

Article
Publication date: 1 January 1990

Gael M. McDonald and Raymond A. Zepp

The decision‐making process in businessfrequently involves ethical considerations.Although ethics often come down to personaldecisions, those decisions ultimately affect…

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Abstract

The decision‐making process in business frequently involves ethical considerations. Although ethics often come down to personal decisions, those decisions ultimately affect the corporate image of an organisation. It has been shown that sound ethics are good for business, and therefore it is important that managers encourage their staff to recognise and to implement the company′s ethical priorities. This article looks at practical ways for managers to establish ethical priorities at three levels: an individual level, a group level and an organisational level. Each of these levels is explored, and the benefits and disadvantages of different action‐related strategies for encouraging an ethical awareness will vary among companies, industries and cultures – no single method is universally appropriate. However, all managers should consider how ethical standards can best be introduced and communicated throughout their organisation. Ethics is not just a “flavour of the month” – it is here to stay, and presents a challenge to all managers.

Details

Management Decision, vol. 28 no. 1
Type: Research Article
ISSN: 0025-1747

Keywords

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