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The supply chain (SC) model is commonly utilized in manufacturing and has also been adapted to a variety of service industries with similar goals. However, in a few service industries, most notably academic libraries, the SC model is rarely implemented, despite the fact that SC management best practises have been shown to boost stakeholder satisfaction, revenue and decrease total expenses. This research aims to discuss the development of the entities of an academic library SC model and present the verifying/validation process of the model.

In this research, both qualitative and quantitative approaches have been used. System thinking method used to develop the conceptual SC model of the academic library and fuzzy Delphi method (FDM) used to validate the developed model.

This research explores the functions and components that need to develop and validate the academic library SC model.

The outcome of this research is to construct a valid SC model of an academic library which could be a strategical tool for ensuring a quality service for the library users and the stakeholders because this model shows a holistic view of all entities of the academic library SC.

This exploratory study illustrated an integrated academic library supply chain (IALSC) model to design the strategic planning management tool of the academic library. The supply chain (SC) model has been widely used in manufacturing industries and has also been applied in many service industries with the same objectives. However, very few studies for academic libraries, particularly the implementation of the integrated SC model, are being executed, although it has been proven that SC management in practice can enhance stakeholder satisfaction, increase revenues and decrease total costs. The academic library also needs to be successful in providing quality products, services and information to fulfil the library users’ needs within the library budget. This research aims to develop a verified model of the integrated SC for the academic library.

This research used both qualitative and quantitative approaches to achieve its objectives. The proposed conceptual SC model, named as IALSC, for the academic library has been developed using the system thinking method; eventually, it has been validated through the fuzzy Delphi method, an expert judgement technique.

The research findings could contribute to academic library management in planning and formulating a roadmap for the library to increase its quality services for all stakeholders.

The conceptual model would have a high potential to be proposed as the strategic decision-making tool for an academic library, i.e. the flow of funds through the operations of the library, the library stakeholders’ satisfaction measurement, the decision process currently made by the library management team on the purchase of new library resources, the library resource suppliers, etc.

Each place possesses characteristics that confer on it a sense of place and identity through the meanings and values that they provide. The role of the physical built environment in place and identity development has not received adequate attention in built environment literature. This paper attempts to identify the unique and exceptional characteristics of places which create a unique environment and make a continuing contribution to the overall sense of the place. A preliminary survey was conducted in Kuala Kubu Bharu (KKB), a small town in the northern part of the Malaysian state of Selangor; to examine the characteristics of the place that influence and contribute to the identity of the town. The survey results demonstrate that the cultural heritage of the physical built environment acts as an important trigger for the town’s identity. While it is undeniable that cultural heritage is indeed greatly the product of non-visual sources; subjective meanings, experiences, beliefs, ideology and past history of the place, this paper highlights the significance of the physical built environment in influencing the very individuality of the place.