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Acquisitions librarians operate in a dynamic environment requiring constant alertness to new developments. Current awareness services (CAS), especially those available for free through the World Wide Web (WWW), can help them to keep up with trends, publisher and vendor‐related information, developments in a particular field of acquisitions, events important to professional career development, new titles and conference announcements. A number of WWW types of CAS are discussed and examples are provided. These include table of content services, automatic notification from tables of contents, book alerting services, SDI or alerting services available through aggregate services, e‐newsletters, newspaper filtering services, monitoring through intelligent agents, Web site update notification services, Web pages with newsworthy content, discussion groups and electronic mailing lists, and personalised Web pages.

The rapid proliferation of mobile context aware applications has resulted in an increased research interest towards developing specialized context data management strategies for mobile entities. The purpose of this paper is to aim to develop a new way to model mobile entities and manage their contexts accordingly.

This paper proposes the concept of “Mobile Space” to model mobile entities and presents strategies to manage the various contexts associated therein. To handle availability related issues, two system services are designed: the “Availability Updating Service” which is an identifier based mechanism and is designed to keep track of mobile objects and handle availability related issues, and the “Application Callback Service” which is a publish/subscribe based mechanism to handle application disruptions and interruptions arising due to mobility.

The paper presents a detailed study of the proposed framework and a description of the underlying services and the components therein to validate the framework. Experimental results carried out in WiFi and 3G environments indicate that the proposed techniques can support mobile applications and minimize application disruptions with minimal overhead.

The proposed context management framework is generic in nature and is not designed for a specific class of applications. Any mobile context aware application can leverage on the framework and utilize the provided functionalities to manage application disruptions. Also, the decoupling of mobile application layer and the underlying context data management layer renders context data management layer transparent to the application design.

The aim of this study is to develop and redesign the Mobile Panic Button UI (PB1) application as an emergency notification service, as well as conduct a simulation on the use of the new version of the application.

This study used the operational research design with a theoretical research framework that followed input, process and output. Primary data were collected through observation, measurement and interview while the secondary data were obtained from literature review. The first step of the analysis was input analysis that included problem identification on the existing Panic Button as input, or PB 1 in this study. This was followed by the analysis of the planned second version of the Panic Button (PB2) development, starting from problem identification to trial and error testing and evaluation of the results of the simulation of seven types of emergency events that involved users, emergency response officers and experts.

The study shows that the first version of PB1, developed in and used since 2017 at Universitas Indonesia, still had several weaknesses, particularly in its inability to provide adequate information. Only 30% of the standards for a mobile emergency application were met by PB1, which affected the performance of emergency responses. This was one of the reasons why the new version of Panic Button UI (PB2) was developed. The new features in PB2 comprise the inclusion of features for collecting information on user's name and mobile phone number, emergency category options, victim information, photo/voice information, description on the nature of the emergency (text), location selection, emergency notification delivery, notification delivery popup and emergency notification delivery to the emergency response team (ERT) officer. The time needed for using the second version of the Panic Button UI mobile application is 20 s faster than the previous one. PB2 can accelerate response time and response action time; improve response accuracy; facilitate the emergency notification process; and facilitate emergency communication.

Various notification alert systems have been developed in many countries. However, there is a lack of information in Indonesia, especially in educational setting. This study is the first study on a notification alert system application applied in the university. Emergency response is critical due to the big impact of disasters. This study will inform the stakeholders or users, particularly those in educational institution on how to implement mobile app–based emergency response notification systems.

The purpose of this paper is to first evaluate the effect of IT service management (ITSM) tools in a practical environment followed by sharing experience in developing management process modules in a service outsourcing model. In order to improve the fault correlation from business and user perspectives, the aim is to propose a framework to automate network and system alerts with respect to its business service impact and user impact for proactive notification to IT operations management.

Three years of quantitative analysis using real operational data were used to present the effect on ITSM tools adoption. For the proposed framework, it consists of a hybrid case‐ and rule‐based reasoning module and a new approach for fault mapping with business criticality and user activities.

Over the past decade there has been significant focus in the context of ITSM in the IT services operations industry. In the market of ITSM software tools, customer and operational processes are not sufficiently developed nor integrated with other management applications following IT services daily processes which make it difficult to correlate faults to business service impacts and user impacts. For any fault of the same severity level, traditional fault discovery and notification tools provide equal weighting from business and user points of view.

Most of the related works were done individually in the entire ITSM processes. Moreover, some works present the enabling technology for outsourced facilities management rather than IT operations management. Lack of research activity was noted in the areas of user and business impact correlation with service management.

This paper outlines the implications of implementing ITSM tools in outsourced IT operation. The business continuity planning also forms one of the critical factors to improve responsiveness in service management.

This paper illustrates the effect of ITSM tools adoption by analyzing real operation data. Central to the service‐oriented philosophy in ITSM, we introduce a framework to correlate with user and business elements. Inclusion of the dimensions of business and user impact in the fault correlation process could further improve service efficiency and user satisfaction.

The purpose of this paper is to use the conceptual model of the Smart Transportation Management (STM) system and analyze how the included factors change the performance of distribution activities and what management issues are at stake.

To prepare the paper, a literature study was made and case studies carried out in companies and organizations that are included in advanced transportation setups, including infrastructure providers, carriers, truck manufacturers, software providers, shippers, and more.

The main finding of the study is a model that includes three major components of smart transportation management, namely, smart goods, smart vehicles and smart infrastructure. These components embrace some factors that have effects on supply chain performance; however, to different extents.

The paper uses a framework for the smart transportation management system that is useful when studying advanced transportation management systems, the functions that need to be supported and what factors have effects on supply chain performance.

Practical implications are mainly based on the structure of the smart transportation system that is used and the identified factors that affect the performance of the supply chain, as these factors can be influenced by logistics management.

The framework used in this research is a new development that collects advanced functions of goods identification, vehicle information systems and infrastructure systems into one conceptual model for smart transportation management that include some factors that are affecting supply chain performance.

The purpose of this paper is to report on the use of web services to transmit requests and documents in the interlibrary loan (ILL) services of Spanish universities.

The paper describes the problems involved in the use of email for communication between ILL services and presents a solution based on SOAP/XML technologies using standard protocols such as ISO 10160/10161, the OpenURL protocol and the NISO circulation interchange protocol (NCIP).

The solution presented provides real data on ILL transactions and on the use of options for communication between services, and will be used to further develop the gathering of statistical data on the service.

This technology provides instant confirmation of receipt of messages, eliminating the uncertainty of using email. It also synchronizes the status of requests between the requesting and supplying institutions at all times.

Although the use of web services in ILL transactions is suggested in the NCIP, their practical application has been limited and isolated. This paper describes their implementation in Spain in practically all university libraries, the National Library and many medical libraries.

The aim of the research is to discuss the design and development of a mobile application using two technologies known as software agent (SA) and mobile web services.

The objectives were achieved by testing the integration of SAs and mobile web services into mobile applications. The approach suggested in the paper has relied on some modeling techniques such as service chart diagram and addressed some security issues.

It was found in the course of the work the necessity of being aware of the limitations of mobile devices, despite all the major developments that are happening. In addition, it was found that it is deemed appropriate to provide some modeling techniques which suit the development of mobile applications.

The paper discusses the concept of mobile web services. The paper is particularly useful to those who are in the field of mobile computing.

A novel distributed middleware service platform, called MidGate platform, is presented in this paper. The central contribution is description of the developed MidGate platform and its architecture focusing especially on the adaptation, context‐awareness, and personalization of mobile and pervasive services. The research problem addressed is how to facilitate the development of interoperable applications and services into heterogeneous and distributed service gateway based environments. A requirement analysis of future mobile and pervasive services and key technologies has been carried out to establish a solid base and requirements for the development of the MidGate platform. The key mechanisms supporting adaptation, context‐awareness, and personalization of applications and services are presented. The novel middleware architecture solution of the MidGate platform utilizing these key mechanisms is also described. The MidGate architecture utilizes the emerging Generic Service Elements (GSE) approach, where generic and collectively utilizable services are provided to applications as middleware services that are part of a service platform. The main contribution of this research is the definition of a set of GSEs, the related MidGate platform architecture and its evaluation. The evaluation of the MidGate platform has been carried out in series of laboratory prototypes. The evaluation indicates that the MidGate platform solution is well applicable in various service gateway‐based distributed systems and extends well into resource‐constrained mobile environments.

In the vision of pervasive computing, numerous heterogeneous devices, various information services, and users performing daily activities are physically co‐located in a environment. How can we coordinate the services and devices to assist a particular user in receiving a particular service so as to maximize the user’s satisfaction? To solve this human‐centered coordination issue, we propose an agent‐based service coordination framework for pervasive computing. It is called location‐aware middle agent framework. The middle agent takes account of the user location in cognitive way (based on location‐ontology), and determines best‐matched services for the user. Based on this coordination framework, we have developed a multi‐agent architecture for pervasive computing, called CONSORTS (Coordination System of Real‐world Transaction Services). In this paper, we first outline some requirements of the human‐centered service coordination in pervasive computing. Secondly, we describe location‐aware middle agent framework to fill the requirements. Lastly, we outline CONSORTS, an prototype of location‐aware middle agent framework, and two applications of CONSORTS, location‐aware information assistance services in a museum and wireless‐LAN based location systems on FIPA agent Networks.

The British iron and steel industry has long been conscious of the need to provide facilities for the free interchange of relevant information. It was, in fact, the consciousness that the free interchange of information is necessary to a prosperous industry which led to the establishment of the Iron and Steel Institute in 1869.