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Article
Publication date: 31 August 2010

Nor Shahriza Abdul Karim, Ishaq Oyefolahan Oyebisi and Murni Mahmud

The purpose of this paper is to investigate the adoption and appropriation of mobile phone (MP) technologies by building on the technology appropriation theories. The…

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Abstract

Purpose

The purpose of this paper is to investigate the adoption and appropriation of mobile phone (MP) technologies by building on the technology appropriation theories. The paper also looks into the choice of MP use through various attractors, the purposes of MP use and the extent of use of various MP applications and features by the targeted users. This paper also explores the influences of age, gender, and occupation type on MP appropriation.

Design/methodology/approach

The paper used a survey method in order to achieve the intended objectives. The staff (academic and non‐academic) and students of three academic faculties of a university in Malaysia were used as the study's population. A sample of 201 was selected and used for the purpose of this paper.

Findings

The result of the paper allows us to describe important elements of MP appropriation and explore the influence of individual characteristics such as gender, age and occupation on different patterns of MP use through our conceptualization of appropriation. It is found that all of the individual characteristics investigated were significantly related with the MP appropriation and use.

Research limitations/implications

Limitations in this paper are related to the ability of the result to be generalized to other user groups as well as other user groups at other institution of higher learning. More research needs to be conducted to ensure the robustness of the findings by comparing with other users.

Practical implications

The results of the paper are expected to assist in understanding the use of MPs across different ages and occupation and serve as a mechanism in guiding the development of MP applications and design by service providers and manufacturers, respectively; as well as in aiding policy formulation on MP use at the work place.

Originality/value

The paper has taken a different approach from the commonly applied IT adoption and acceptance model in understanding MP use. The rationale for the use of appropriation theory from the study can contribute to similar areas with similar types of technology applications.

Details

Campus-Wide Information Systems, vol. 27 no. 4
Type: Research Article
ISSN: 1065-0741

Keywords

Article
Publication date: 7 September 2012

Nor Shahriza Abdul Karim, Mohamed Jalaldeen Mohamed Razi and Norshidah Mohamed

The purpose of this study is to investigate the concept of knowledge management (KM) readiness using intention to be involved in the KM processes concept. These processes…

2323

Abstract

Purpose

The purpose of this study is to investigate the concept of knowledge management (KM) readiness using intention to be involved in the KM processes concept. These processes comprised of socialisation, externalisation, combination, and internalisation (SECI processes). The research also attempts to measure and validate the concept using data collected from the Sri Lankan telecommunication industry.

Design/methodology/approach

Based on the established KM SECI process measures adopted and adapted, instruments were administered using a survey research methodology approach on 313 executives working in the selected organizations in the Sri Lankan telecommunication industry. A confirmatory factor analysis technique was performed to verify and validate the measurement model of the intention to be involved in KM processes model. Based on the revised measurement model, the level of intention to be involved in the KM SECI processes within the industry was then reported.

Findings

The research finding provides the revised measurement model for employees' intention to be involved in KM SECI processes. All four variables of the intention to be involved in KM SECI processes emerged as significant and reliable measures for KM readiness. The finding also indicates the positive level of intention among the employees in the Sri Lankan telecommunication industry to be involved in KM processes.

Originality/value

The research provides a unique perspective of KM readiness, which is not much covered in the KM literature. The measurement produced can be used as a research tool for more exploratory and explanatory research in KM and, as an evaluative tool for employee readiness in ensuring the success of KM initiatives in organizations. The confirmed and validated set of measurement items can be used to measure the extent to which employees are ready to be involved with KM processes. Through the validated tool, more research can be conducted to explore the antecedents of such readiness perception.

Article
Publication date: 12 June 2007

Nor Shahriza Abdul Karim and Amelia Hasan

This study aims to attempt to understand the reading habits and attitudes of the Bachelor of IT students and the Bachelor of Arts students from the International Islamic…

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Abstract

Purpose

This study aims to attempt to understand the reading habits and attitudes of the Bachelor of IT students and the Bachelor of Arts students from the International Islamic University Malaysia. The study also aims to explore these differences in terms of gender.

Design/methodology/approach

The study used a survey approach in collecting the data. The population of the study was the undergraduate students from two academic faculties at the university. The faculties were Kulliyyah of Information and Communication Technology (KICT) (IT‐based) and Kuliyyah of Islamic Revealed Knowledge and Human Science (KIRKH) (arts‐based). Based on the 400 sample drawn, 127 responses were received from the survey.

Findings

The study finds that the web site is seen as an increasingly important reading source. Significant differences exist between academic programs and types of reading materials and reading resources particularly use the web sites. Some differences in reading habits and attitudes were also observed between male and female participants.

Research limitations/implications

Limitations in this study are related to the small sample size, the inclusion of only two academic faculties, and the limited amount of variables studied.

Practical implications

In general, the findings of the study should assist the University authority, especially the library and the computing department, to look into service matters pertaining to accommodating the reading as well as the studying habits of the student.

Originality/value

The pattern of reading, as is known from the past, may not be the same as reading as it is known today or in the future. Research in reading habits needs to be further updated by including current advancement in ICT, where the technology has enabled reading to be more timely and somewhat non‐linear by using devices such as computers, PDAs and wireless phones without the presence of any printed document.

Details

The Electronic Library, vol. 25 no. 3
Type: Research Article
ISSN: 0264-0473

Keywords

Article
Publication date: 1 January 2006

Nor Shahriza Abdul Karim, Siti Hawa Darus and Ramlah Hussin

This study seeks to explore the utilization of mobile phone services in the educational environment, explore the nature of mobile phone use among university students, and…

11951

Abstract

Purpose

This study seeks to explore the utilization of mobile phone services in the educational environment, explore the nature of mobile phone use among university students, and investigate the perception of university students on mobile phone uses in library and information services.

Design/methodology/approach

The study used a review of literature to investigate about the nature of wireless phone application in education institution and a survey to collect data from 206 undergraduate students from two academic faculties in a Malaysian public university to explore the respondents' perception and the nature of wireless phone use.

Findings

The respondents' perceptions on the application of wireless hand services in the context of library and information services were found to be very positive. A high majority of the respondents indicated their willingness to become the users of such services if offered.

Research limitations/implications

Limitations in this study are related with the ability of the result to be generalized to other user groups. More research needs to be conducted on the interface design and retrieval to fit information in a much smaller application device that is also limited by a smaller bandwidth.

Practical implications

The findings should assist information providers such as libraries and telecommunication service providers in designing the system that allows for effective access to various information and library services using mobile phones.

Originality/value

This study should be an eye opener for both the researcher and the practitioners that the wireless application services are still lacking, despite the increasing needs from the users.

Details

Campus-Wide Information Systems, vol. 23 no. 1
Type: Research Article
ISSN: 1065-0741

Keywords

Article
Publication date: 2 November 2012

Norshidah Mohamed, Nor Shahriza Abdul Karim and Ramlah Hussein

The purpose of this paper is to investigate the extent to which individual characteristics, which are gender, religious (Islamic) work value, and organization level…

2248

Abstract

Purpose

The purpose of this paper is to investigate the extent to which individual characteristics, which are gender, religious (Islamic) work value, and organization level (students and staff), are related to attitudes toward computer use ethics. This investigation is conducted in an academic setting in Malaysia, among those subscribing to the same religious value.

Design/methodology/approach

The research used a cross‐sectional survey approach in an attempt to achieve the objective. A total of 550 responses were collected from academic staff and students in an institution of higher learning in Malaysia. Respondents were given several scenarios of ethical behavior to rate their attitudinal directions in computer work ethic. Their perceptions would indicate whether they are inclined towards ethical or unethical types of computer use behaviors based on the action in the scenarios.

Findings

The findings indicate that individual characteristics consisting of individuals’ value for Islamic work ethics and level in the organizational hierarchy are linked to attitudes toward ethical computer use. However, there was no support to suggest that attitudes toward ethical computer use are related to gender.

Research limitations/implications

This exploratory study may spark more investigation into the area of computer ethics, which is in need of more research. This study also contributes significantly in confirming findings in similar research on individual characteristics and ethics in computer use, and in providing a methodological approach for measuring the construct of ethical computer use attitude and personal ethical work values by using behavioral scenario measures.

Practical implications

This research should contribute significantly in the area of Business Ethics and Management Information Systems courses for both undergraduate and postgraduate business programs. The fact that individual characteristics contribute significantly in the ethical use of computers may lead to better insights into computer misuse and allow better preventive measures to be taken by organizations through Ethics and Management Information Systems curricula in business education.

Originality/value

The research provides a unique perspective of computer use ethics, which is not much covered in the literature. The measurement produced can be used as a research tool for more exploratory and explanatory research in computer use ethics, and as an evaluative tool for organizations in hiring the right personnel and providing training and motivation for more productive and ethical employees.

Details

Campus-Wide Information Systems, vol. 29 no. 5
Type: Research Article
ISSN: 1065-0741

Keywords

Article
Publication date: 18 September 2007

Ramlah Hussein, Nor Shahriza Abdul Karim and Mohd Hasan Selamat

This study is being conducted in order to investigate the influence of technological factors on up‐stream model of Delone and McLean's IS success dimensions.

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Abstract

Purpose

This study is being conducted in order to investigate the influence of technological factors on up‐stream model of Delone and McLean's IS success dimensions.

Design/methodology/approach

Using a survey method, data were gathered from 201 users from four electronic government (EG) agencies in Malaysia. The technological factors were represented by IS competency, IS facilities, IS integration, IS structure and user support. The IS success dimensions used in the study were systems quality, information quality, perceived usefulness, and user satisfaction.

Findings

The findings indicate that all the technological factors are significantly correlated with the four IS success dimensions. Further analyses also found that IS competency and IS facilities were the two highest predictors of IS success, followed by IS integration. The study concludes that the technological factors investigated were very important in ensuring the successful utilization and implementation of information systems in the EG agencies.

Research limitations/implications

Future studies should consider other attributes besides the technological factors in order to look at success in a more meaningful way. Further research should also look into the empirical studies on net benefits of IS success as included in Seddon's and DeLone and McLean's models. Also, future studies should consider other sets of setting.

Practical implications

The findings should assist policy makers in formulating new policies on technical factors influencing systems implementation success. The study should also assist public managers to identify the key technological factors in ensuring systems effectiveness and success.

Originality/value

The study has incorporated the key technological factors as independent variables into DeLone and McLean's IS success model.

Details

Business Process Management Journal, vol. 13 no. 5
Type: Research Article
ISSN: 1463-7154

Keywords

Article
Publication date: 12 June 2007

Mohamad Noorman Masrek, Nor Shahriza Abdul Karim and Ramlah Hussein

This paper attempts to discuss at a conceptual level on the concept of intranet effectiveness and further analyze the effectiveness model with several contributing factors…

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Abstract

Purpose

This paper attempts to discuss at a conceptual level on the concept of intranet effectiveness and further analyze the effectiveness model with several contributing factors grouped as organizational, technological and individual factors.

Design/methodology/approach

The paper's approach is a discussion of the issues.

Findings

First, the relationship between antecedent factors, i.e. organizational, technological and individual factors and intranet effective usage and intranet service quality as well as the consequences of these two factors on user performance warrants for more exploration. Second, through an understanding of antecedent factors with intranet effective usage and intranet service quality as well as the impact of these two factors on employee effectiveness, organizations may gain an understanding that could improve their intranet usage and service quality leading towards better employee performance. Lastly, since the effectiveness of intranet is directly or indirectly impact organizational effectiveness, a better understanding of intranet success would definitely promote towards clearer understanding of organizational success.

Originality/value

The proposed model adapts IS success model by Delone and Mclean and defines intranet effectiveness as a composite of intranet effective usage, intranet service quality and individual impact.

Details

Information Management & Computer Security, vol. 15 no. 3
Type: Research Article
ISSN: 0968-5227

Keywords

Article
Publication date: 1 February 2005

Nor Shahriza Abdul Karim and Robert Heckman

This paper reports a study conducted longitudinally to investigate group communication media choice and the use of a web‐based learning tool, as well as other types of…

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Abstract

Purpose

This paper reports a study conducted longitudinally to investigate group communication media choice and the use of a web‐based learning tool, as well as other types of communication media, such as e‐mail, telephone, and face‐to‐face, for communication and collaboration to complete given tasks.

Design/methodology/approach

This study was designed following the case study research methodology and design of Yin. Longitudinal observation was made on groups in their naturalistic research setting. Twenty‐three groups of four or five students working on five similar tasks were selected as the unit of analysis.

Findings

The findings showed that groups' choice‐making process of communication media evolved over a period of time. A pattern of group communication emerged, namely face‐to‐face, virtual, and mixed (the use of both face‐to‐face and virtual communication). The three group communication categories were significantly different in performance, with the mixed category performing the highest in terms of grade.

Research limitations/implications

The limitations of this study are related to the case study methodology and the subjectivity of some interpretations.

Practical implications

The findings should assist in the design of both on‐campus and distance learning course modules to facilitate learning through group project or assignment. The findings should also assist the design and implementation of the e‐learning systems and tools that are acceptable to users.

Originality/value

The study provides insight into how such ICT applications can be made useful and effective, and why, when given the freedom to choose, the use of a web‐based tool is the least attempted for communication.

Details

Campus-Wide Information Systems, vol. 22 no. 1
Type: Research Article
ISSN: 1065-0741

Keywords

Article
Publication date: 6 June 2008

Mohamad Noorman Masrek, Nor Shahriza Abdul Karim and Ramlah Hussein

This paper has the purpose of investigating the effect of organizational and individual characteristics on corporate intranet utilizations measured in terms of utilization…

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Abstract

Purpose

This paper has the purpose of investigating the effect of organizational and individual characteristics on corporate intranet utilizations measured in terms of utilization modes, utilization for decision support and utilization for knowledge sharing.

Design/methodology/approach

The study employed a positivist case study approach conducted at four corporate organizations operating in Malaysia. About 700 questionnaires were administered to intranet users yielding 359 usable responses.

Findings

Four organizational characteristics, namely top management support, technical user support, functional integration and social norm, were found to be significantly related to intranet utilization variables. Likewise, four individual characteristics, namely web efficacy, personal information technology innovativeness, length of service and intranet experience, were also found to be significantly related to intranet utilization variables.

Research limitations/implications

Only four organizational and individual characteristics were explored. In addition, data were collected employing a cross‐sectional design instead of longitudinal design. The perceptual measures used in the questionnaires could also contribute to biasness.

Originality/value

The study contributes to the body of knowledge by developing an empirical‐based framework that depicts the determinants of intranet utilization at user‐level perspective.

Details

Information Management & Computer Security, vol. 16 no. 2
Type: Research Article
ISSN: 0968-5227

Keywords

Article
Publication date: 1 September 2004

Nor Shahriza Abdul Karim

The advent of new information and communication technologies (ICTs) has changed the way information is organized, managed, and acquired in business organizations. It is…

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Abstract

The advent of new information and communication technologies (ICTs) has changed the way information is organized, managed, and acquired in business organizations. It is vital for information managers that the information needs of the organizations in which they serve be satisfactorily fulfilled. Therefore, in order to fulfill these needs, a complete understanding of how businesses seek, adapt and manage information and knowledge is of the greatest importance. The ultimate objective of this process is to ensure the competitiveness and survival of the organization. This process can be accomplished with the help of these same new information technologies but also by means of human resources, if the personnel in question are well versed in the relationship between business, information, and knowledge. This paper presents the concept of environmental scanning (ES) as reviewed from the literature and suggests the implications for research and the role of information professionals.

Details

Library Review, vol. 53 no. 7
Type: Research Article
ISSN: 0024-2535

Keywords

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