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Many people accessing services, including counselling services, do not speak the official language of the country in which they find themselves. This paper first considers, in general terms, the way that language is used to negotiate relationships and to structure and provide meaning for our experiences, needs, feelings and ideas. This is then related to the use of native language in therapeutic work and the practical issues that this can present for services.The paper then reports on a small‐scale informal piece of research that was conducted in 2009 by Mothertongue multi‐ethnic counselling and listening service with six bilingual and multilingual counsellors, none of whom were native English speakers. The aim was to explore what might be learned from their experience of living with more than one language and then to apply this to the task of communicating in English with non‐English speakers in the therapeutic relationship.Some practical observations and suggestions are included in this paper. These incorporate the themes that emerged from the research such as: attending to clients' linguistic history; the way in which emotions are expressed in different languages; how speaking more than one language impacts on identity formation and the ability to understand across languages and culture; how we convey and construe significance and meaning; how we relate to people's experiences of learning a language. The author of this paper hopes that these findings and observations will stimulate further conversations on this topic.

This paper examines the relationship between linguistic profiling and English language teachers’ career development.

This paper collected data from 20 participants using a qualitative approach. Semi-structured interview guides were used to collect qualitative data on this topic.

After collecting and analyzing the data, the results showed that linguistic profiling results in demotivation and low self-esteem and can spur career development among non-native English teachers.

This paper advances scientific knowledge by providing empirical evidence showing that while linguistic profiling has some negative influences, it can spur career development among non-native English teachers.

Language plays a complex role in coaching, facilitating communication, comprehension and meaning construction. Yet, the implications of coaching in a non-native language are uncertain and under-researched. This study explores the role of non-native language (NNL) in dyadic workplace coaching practice. Specifically, it explores how working in a NNL influences the coaching experience from the coach’s perspective.

A qualitative approach was chosen to explore the way coaches view coaching in a NNL. Twenty-three semi-structured interviews were conducted with coaches experienced in coaching in NNL. Reflexive thematic analysis (RTA) was applied for data analysis.

NNL coaching presents a paradoxical mix of negative and positive tensions for the coach and coachee in communication, relationship and insight. NNL coaching is nuanced and may be accommodated using coaching competencies to mitigate the potential for misunderstanding and relationship rupture. It offers alternative perspectives to existing worldviews, eliciting deeper insights. Coaches’ confidence in coaching in a NNL varies from a challenging struggle that perceptually hinders performance, through ambivalence, to a sense of greater resourcefulness.

The study contributes to the stream of literature on language in international business, sociolinguistic research and how meaning is constructed in a coaching process. First, the work develops a distinction between coaching in a native language (NL) and a NNL. Second, study results indicate that the context of NNL creates challenges as well as opportunities in a dyadic coaching process, particularly regarding aspects of the coach–coachee relationship and insight elicitation via alternative perspectives. Moreover, several practical implications of the study for the coaching practice are discussed.

This study developed two presentation modes of scientific articles and evaluated their usability with user experiments.

Two presentation modes of scientific articles, simply referred to as “genre presentation mode” and “argument presentation mode”, were constructed based on their genre structure and argument structure respectively. Their usability was evaluated by being compared against the existing RichHTML presentation mode in the experiments using eye-tracking and questionnaire methods.

The participants who were going to find the specific information of scientific articles rated the genre presentation mode higher than they did with either the argument or the RichHTML presentation mode for effectiveness. In contrast, those who were going to understand the general idea of scientific articles rated both the genre and argument presentation mode higher than they did with the RichHTML mode. In terms of efficiency, the participants took less reading time when the articles of non-native language were presented with the genre mode than they did when the articles were presented with the argument mode. When reading the articles in native language to understand the general idea, the participants took less reading time for the articles presented with the argument mode than they did for the articles presented with the genre mode. In comparison, they took less reading time when the articles were presented with the argument mode if they were going to find specific information. For satisfaction, the genre presentation mode was more popular than the argument mode and the RichHTML mode. However, the participants were less satisfied with the argument presentation mode than the other two when reading in native language and intending to find specific information.

The two presentation modes of scientific articles are found to improve the accuracy of information acquisition, shorten the total reading time and be more acceptable by readers.

As oral communication in higher education is vital, good classroom acoustics is needed to pass the verbal message to university students. Non-auditory factors such as academic language, a non-native educational context and a diversity of acoustic settings in different types of classrooms affect speech understanding and performance of students. The purpose of this study is to find out whether the acoustic properties of the higher educational teaching contexts meet the recommended reference levels.

Background noise levels and the Speech Transmission Index (STI) were assessed in 45 unoccupied university classrooms (15 lecture halls, 16 regular classrooms and 14 skills laboratories).

The findings of this study indicate that 41 classrooms surpassed the maximum reference level for background noise of 35 dB(A) and 17 exceeded the reference level of 40 dB(A). At five-meter distance facing the speaker, six classrooms indicated excellent speech intelligibility, while at more representative listening positions, none of the classrooms indicated excellent speech intelligibility. As the acoustic characteristics in a majority of the classrooms exceeded the available reference levels, speech intelligibility was likely to be insufficient.

This study seeks to assess the acoustics in academic classrooms against the available acoustic reference levels. Non-acoustic factors, such as academic language complexity and (non-)nativeness of the students and teaching staff, put higher cognitive demands upon listeners in higher education and need to be taken into account when using them in daily practice for regular students and students with language/hearing disabilities in particular.

The purpose of this paper is to explore the implications for student learning when accounting education is delivered in the student’s non-native language. It examines the impact on learning arising from the different components of English language competencies, namely, listening, reading, writing, and speaking.

The data are drawn from focus group interviews with students from Mainland China undertaking an accounting degree in Australia.

The findings indicate that students relied primarily on their reading instead of listening to seek understanding, and in turn, writing was considered less important compared to listening and reading. Notably, speaking was overlooked by many students as it was considered the least important skill necessary to achieve success as a student and to be a competent practitioner. Students developed a misconception that the quality of oral communication required of accountants in practice is unimportant.

The findings will assist accounting educators and the accounting profession in designing and implementing appropriate instructional strategies and assessment tasks for international students. One suggestion includes a more balanced weighting between written and oral assessment.

Few studies have specifically explored the impact of English language on learning accounting. While some studies examine specific aspects of language as a unitary concept, little has been reported on the impact of all components of the language skill-set on student learning.

This paper aims to identify communicative practices emerging from the management decision to implement English as a corporate language, assessing their implications for social interaction and relationships within the multilingual workplace.

An exploratory study based on qualitative research interviews was used.

The analysis highlights the discrepancy between a general openness to the use of English as a corporate language in Danish organisations and language users' communicative practice. This leads to the identification of language clustering and thin communication as characteristic behaviours within the multilingual workplace.

The interviews were performed in Danish organisations alone. New research is required in order to apply the findings to other linguistic or national settings.

The research identifies two barriers to employee interaction within the multilingual workplace. This is relevant in relation to language planning as well as diversity management.

The paper is original in its application of a sociolinguistic perspective to employees' linguistic practice. This points to the importance of language as a social resource and the possible limitations of corporate language policies.

Culture is considered a critical aspect of social media usage. The purpose of this paper is to explore how cultures and languages influence multilingual users' cross-cultural information sharing patterns.

This study used a crowdsourcing survey with Amazon Mechanical Turk to collect qualitative and quantitative data from 355 multilingual users who utilize two or more languages daily. A mixed-method approach combined statistical, and cluster analysis with thematic analysis was employed to analyze information sharing patterns among multilingual users in the Chinese cultural context.

It was found that most multilingual users surveyed preferred to share in their first and second language mainly because that is what others around them speak or use. Multilingual users have more diverse sharing characteristics and are more actively engaged in social media. The results also provide insights into what incentives make multilingual users engage in social media to share information related to Chinese culture with the MOA model. Finally, the ten motivation factors include learning, entertainment, empathy, personal gain, social engagement, altruism, self-expression, information, trust and sharing culture. One opportunity factor is identified, which is convenience. Three ability factors are recognized consist of self-efficacy, habit and personality.

The findings are conducive to promoting the active participation of multilingual users in online communities, increasing global resource sharing and information flow and promoting the consumption of digital cultural content.

While language is vital for a successful service exchange, it can also become a source of vulnerability if one party is a non-native speaker in an inter-culture service encounter (ICSE). Hence, the purpose of this study is to understand the relationship between language-related stigma that non-native customers perceive in an ICSE and the associated psychological and behavioral responses.

A survey-based research method and an experimental study was used to collect data from non-native speakers in the USA with English as their second language. Structural equation modeling procedure was used to test the hypothesized relationships.

The findings suggest that the customers who perceive language-related stigmatization in an ICSE context experience intergroup anxiety and lack of social belonging. In turn, intergroup anxiety influences their interaction comfort with the service provider. In the end, these experiences shape their future buying behavior, i.e. they tend to avoid direct interactions with the servers and prefer smart services.

Future research is needed to explore the focal phenomenon in other service contexts and cultures to enrich knowledge on language vulnerabilities.

The study highlights the importance of technology, not just from a convenience perspective, but also as an accommodation mechanism for linguistically vulnerable customers.

To the best of the authors’ knowledge, this study is the first to empirically examine the language-related stigmatization and associated psychological and behavioral responses from the non-native customers’ perspective in a services exchange setting.