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Article

Milla Ratia, Jussi Myllärniemi and Nina Helander

As the health care sector is changing rapidly, there is a growing need to develop new ways to make data-driven decisions, especially at the organizational level. Data…

Abstract

Purpose

As the health care sector is changing rapidly, there is a growing need to develop new ways to make data-driven decisions, especially at the organizational level. Data utilization, like business intelligence (BI) activities, benefits health care organizations. The purpose of this paper is to study the potential of Big Data and the utilization of BI tools in creating value in the private health care industry in Finland.

Design/methodology/approach

Intellectual capital (IC) components and Möller et al.’s (2005) work on value capabilities are used as a framework to point out the roles of data utilization and BI tools in value creation. Thematic interviews enable understanding of the value creation based on Big Data potential and utilization of BI tools in the Finnish private health care industry.

Findings

The findings will provide an understanding of the existing data sources and BI tools used in private health care. In addition, it provides an insight into the future-oriented Big Data potential, which can create new business concepts. The approach provides valuable insights for value identifying the future needs of data utilization and creates an understanding on the current state within the private health care sector.

Originality/value

Data-driven value creation is one of the most discussed topics in private health care sector. By analyzing the current data-source utilization, challenges with data and BI tool utilization and the future vision and development roadmaps, the authors gain a better understanding of the IC components and value creation capabilities.

Details

Meditari Accountancy Research, vol. 26 no. 3
Type: Research Article
ISSN: 2049-372X

Keywords

Content available
Article

Milla Ratia, Jussi Myllärniemi and Nina Helander

The private health care sector is seeking to improve their understanding of business processes to be able to improve their performance. The purpose of this paper is to…

Abstract

Purpose

The private health care sector is seeking to improve their understanding of business processes to be able to improve their performance. The purpose of this paper is to understand the future needs of the private health care sector organizations in terms of business intelligence (BI) and business analytics (BA) to ensure value creation.

Design/methodology/approach

The four evolution stages of intellectual capital enriched by managerial data-driven approach are used as a framework to point out the future of BI or BA in the private healthcare sector. The research includes private health care organizations, BI vendors and management consultants in Finland.

Findings

Based on the findings, the private health care is stepping towards a new phase of data-driven decision-making, requiring to change the whole set of mind towards use of data and required capabilities. Moreover, it shows that the future factors of BI varied from practical tools and methods such as predictive and prescriptive analytics along with AI, to more conceptual factors such as social BI co-creation and platforms.

Practical implications

As an outcome, this study provides an understanding of the role of IC components in the future BI and use of BA as well as provides a valuable insight into the future potential of BI in the private health care sector.

Originality/value

Data-driven decision-making and seeking for new business opportunities are currently one of the most discussed topics in the private health care sector. By identifying the future opportunities of BI and BA, this study provides a better understanding of the role of IC components and BI in creating potential for new business for private health care.

Details

Measuring Business Excellence, vol. 23 no. 4
Type: Research Article
ISSN: 1368-3047

Keywords

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Article

Aki Jääskeläinen, Virpi Sillanpää, Nina Helander, Riikka-Leena Leskelä, Ira Haavisto, Valtteri Laasonen and Paulus Torkki

This study aims to report the design and testing of a maturity model for information and knowledge management in the public sector, intended for use in frequent…

Abstract

Purpose

This study aims to report the design and testing of a maturity model for information and knowledge management in the public sector, intended for use in frequent monitoring, trend analysis and in-depth analysis of the contemporary information and knowledge management practices of an organization.

Design/methodology/approach

A design science approach was used to develop the proposed model. Creation of the model was based on an extensive literature review. Testing of the model was implemented as a survey receiving 37 responses from nine organizations organizing and purchasing public services.

Findings

The study presents four alternative profiles for an organization’s status, novice, experimenter, facilitator and advanced exploiter, and investigates the differences between these profiles on the basis of the empirical data gathered. The model was found to be both a valid and practical way to determine the state of an organization’s information and knowledge management and identify development needs.

Research limitations/implications

Testing was conducted in the Finnish public sector and further studies applying the model could be implemented in other countries. The model presented was designed specifically for the public sector and more research is needed to test its applicability in the private sector.

Originality/value

Maturity models are useful when evaluating information and knowledge management status in an organization, and beneficial for improving organizational performance. The proposed maturity model combines the fields of knowledge management and information management and contributes to the literature with an overarching maturity model that includes a dimension of satisfaction with the organizational maturity level. While many earlier models originate from the consultancy business, the model presented here was also designed for research purposes and tested in practice.

Details

VINE Journal of Information and Knowledge Management Systems, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2059-5891

Keywords

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Article

Salvatore Ammirato, Francesco Sofo, Alberto Michele Felicetti, Nina Helander and Heli Aramo-Immonen

Strong agreement in the extant business literature emphasizes that digital developments are key to economic growth internationally. This is in spite of the recorded high…

Abstract

Purpose

Strong agreement in the extant business literature emphasizes that digital developments are key to economic growth internationally. This is in spite of the recorded high levels (up to 50 percent) of failure among digital companies and entrepreneurs. The purpose of this paper is to identify the digital debates in Italy, explore current policies and develop a typology that characterizes digital entrepreneurs (DEs) and their start-up companies in Italy.

Design/methodology/approach

The digital debates and policies are explored through an extensive telephone survey of the self-perceptions and identified supports required by 348 Italian active DEs. Quantitative statistical techniques were used including factor analysis, cluster analysis and ANOVA, to identify motivations, profiles and critical success factors relevant to the sample.

Findings

The study identifies three main clusters among the DEs: emerging very young; emerging business focused and experienced. These clusters vary with the entrepreneurs’ background and competence base, motivation and satisfaction factors. The different kinds of profiles require specific kinds of supporting policies identified by the sample that focus on financial, educational and/or networking provision.

Originality/value

The paper affirms the central role of digital entities in modern economies expressed in the current literature and increases knowledge of the perceived success factors identified by DEs. The identification and classification of self-reported characteristics of Italian DEs and to what extent these characterizations might be useful for tailored interventions to support their success are the main contributions of this study. Accordingly, an authentic, original and self-reported portrayal has been constructed of the self-perceptions of Italian DEs. Finally, the study explores the implications for actions and new policies considering self-perceived profiles, needs and expectations of DEs.

Details

International Journal of Entrepreneurial Behavior & Research, vol. 26 no. 2
Type: Research Article
ISSN: 1355-2554

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Article

Pauliina Hirvonen and Nina Helander

Studies customer relationships in professional services. A framework is proposed for managing professional service relationships in a way that creates value for both…

Abstract

Studies customer relationships in professional services. A framework is proposed for managing professional service relationships in a way that creates value for both parties of the relationship. Furthermore, through the framework the marketer is able to discover also those customer needs that the customer itself is not even aware of. The framework and the benefits of joint value creation are illustrated through a case study of an organisation providing learning and personnel development services.

Details

The TQM Magazine, vol. 13 no. 4
Type: Research Article
ISSN: 0954-478X

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Article

Katri Valkokari and Nina Helander

The purpose of this paper is to bridge the knowledge management (KM) and strategic business network literatures from the viewpoint of SMEs.

Abstract

Purpose

The purpose of this paper is to bridge the knowledge management (KM) and strategic business network literatures from the viewpoint of SMEs.

Design/methodology/approach

This paper presents a typology of KM and strategic business networks; thus the paper is based on a literature review and analysis.

Findings

The paper provides a typology of the strategic SME network types and their key KM challenges based on a synthesis of existing literature.

Research limitations/implications

It is suggested that longitudinal case studies of KM practices in strategic SME networks should be conducted. An empirical multi‐case study has already been started.

Originality/value

The presented SME network typology can benefit SME managers facing networking and KM challenges. Besides, it is suggested that a common strategy should be developed for all types of networks to enable the creation of knowledge‐based competencies and capabilities.

Details

Management Research News, vol. 30 no. 8
Type: Research Article
ISSN: 0140-9174

Keywords

Abstract

Details

Journal of Business & Industrial Marketing, vol. 26 no. 5
Type: Research Article
ISSN: 0885-8624

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Article

Tiina-Kaisa Kuuru and Elina Närvänen

This paper aims to study the embodied nature of service employees’ work in human touch contexts.

Abstract

Purpose

This paper aims to study the embodied nature of service employees’ work in human touch contexts.

Design/methodology/approach

The paper adopts the practice theory as its interpretive approach, using focus group interviews with service employees from different industries.

Findings

The study identifies four practice bundles related to the embodied dimension of service employees’ work: orienting, attuning, connecting and wrapping up. The findings illustrate how employees’ knowledge, skills and capabilities are used via the body.

Practical implications

The study provides guidance for managers to use an embodied perspective in the management of service employees.

Originality/value

This study contributes to the discussion on embodiment in service encounters by highlighting the embodied nature of service employees’ work.

Details

Journal of Services Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0887-6045

Keywords

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