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Article

Panagiotis Stamolampros and Nikolaos Korfiatis

Although the literature has established the effect of online reviews on customer purchase intentions, the influence of psychological factors on online ratings is…

Abstract

Purpose

Although the literature has established the effect of online reviews on customer purchase intentions, the influence of psychological factors on online ratings is overlooked. This paper aims to examine these factors under the perspective of construal level theory (CLT).

Design/methodology/approach

Using review data from TripAdvisor and Booking.com, the authors study three dimensions of psychological distances (temporal, spatial and social) and their direct and interaction effects on review valence, using regression analysis. The authors examine the effect of these distances on the information content of online reviews using a novel bag-of-words model to assess its concreteness.

Findings

Temporal distance and spatial distance have positive direct effects on review valence. Social distance, on the other hand, has a negative direct effect. However, its interaction with the other two distances has a positive effect, suggesting that consumers tend to “zoom-out” to less concrete things in their ratings.

Practical implications

The findings provide implications for the interpretation of review ratings by the service providers and their information content.

Originality/value

This study extends the CLT and electronic word-of-mouth literature by jointly exploring the effect of all three psychological distances that are applicable in post-purchase evaluations. Methodologically, it provides a novel application of the bag-of-words model in evaluating the concreteness of online reviews.

Details

International Journal of Contemporary Hospitality Management, vol. 30 no. 10
Type: Research Article
ISSN: 0959-6119

Keywords

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Article

Petros A. Kostagiolas, Charilaos Lavranos, Nikolaos Korfiatis, Joseph Papadatos and Sozon Papavlasopoulos

The purpose of this paper is to examine information seeking behaviour targeted to music information seeking by amateur musicians, accompanied with empirical evidence from…

Abstract

Purpose

The purpose of this paper is to examine information seeking behaviour targeted to music information seeking by amateur musicians, accompanied with empirical evidence from a survey on a community concert band. While several studies in the literature have examined information seeking in the context of hedonic motives (e.g. entertainment oriented), music information can also be used for utilitarian purposes by providing amateur musicians the necessary tools to improve their skill and become better in their practice.

Design/methodology/approach

A review of the literature on music information seeking and an empirical study on members of an amateur concert band are presented. The theoretical construct of the survey is informed by Wilsons’ macro model of information seeking behaviour. This is employed in order to understand information motives and needs, as well as obstacles in information seeking of musicians.

Findings

Musicians seek information not only for entertainment but for educational purposes as well as for the acquisition of certain music works. The use of the internet for information seeking as well as the gradual adoption of online social networks has provided access to new musical resources within the digital music networks.

Originality/value

A person-centred approach for information seeking behaviour is studied and adapted for musicians. The survey provides new information behaviour results for designers of music information spaces which in turn are creating a new model of the relationship between music and society.

Details

Journal of Documentation, vol. 71 no. 1
Type: Research Article
ISSN: 0022-0418

Keywords

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Article

Marios Poulos, Nikolaos Korfiatis and George Bokos

This paper aims to present the semantic content identifier (SCI), a permanent identifier, computed through a linear‐time onion‐peeling algorithm that enables the…

Abstract

Purpose

This paper aims to present the semantic content identifier (SCI), a permanent identifier, computed through a linear‐time onion‐peeling algorithm that enables the extraction of semantic features from a text, and the integration of this information within the permanent identifier.

Design/methodology/approach

The authors employ SCI to propose a mechanism for simultaneously checking the authenticity and degrees of similarity between different information objects, and present an empirical investigation of the method. A management scenario for the control of the authentication process and the detection of the degree of violation of documents is proposed.

Findings

Such a mechanism could be adopted as a component of libraries' strategy for the protection of the copyrights for documents published on the web.

Practical implications

The use of the proposed numeric code can be utilised efficiently as a constituent part of the digital object identifier (DOI) system, making its computation more efficient and meaningful.

Originality/value

The identifier proposed in the paper can result in a more efficient index for identifying and retrieving objects in a digital library, as well as online repositories and commercial applications that can handle information retrieval requests more effectively.

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Article

Nikolaos Korfiatis, Marios Poulos and George Bokos

The purpose of this research is to address the need for a definition of metadata descriptors for use in enhancing the accuracy of bibliometric instruments of scholarly…

Abstract

Purpose

The purpose of this research is to address the need for a definition of metadata descriptors for use in enhancing the accuracy of bibliometric instruments of scholarly evaluation, such as the impact factor.

Design/methodology/approach

A semantic vocabulary – COAP – is constructed, deployed on top of the Resource Description Framework (RDF), by extending the Friend‐of‐a‐Friend (FOAF) schema.

Findings

An extension of the FOAF vocabulary is considered as the ability to describe a publication record such as this paper in terms of scholar contributions and participations. In order to achieve that, the FOAF vocabulary is extended.

Practical implications

The application of this semantic vocabulary could be used as a way of enhancing the accuracy of source data for bibliometric evaluation instruments.

Originality/value

The paper discusses how metadata descriptors can contribute to the improvement of already established scholar evaluation instruments such as the impact factor. It will be of use in the development of digital libraries.

Details

The Electronic Library, vol. 25 no. 2
Type: Research Article
ISSN: 0264-0473

Keywords

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Article

Nikolaos Th. Korfiatis, Marios Poulos and George Bokos

The purpose of this paper is to present an approach to evaluating contributions in collaborative authoring environments, and in particular, Wikis using social network measures.

Abstract

Purpose

The purpose of this paper is to present an approach to evaluating contributions in collaborative authoring environments, and in particular, Wikis using social network measures.

Design/methodology/approach

A social network model for Wikipedia has been constructed, and metrics of importance such as centrality have been defined. Data has been gathered from articles belonging to the same topic using a web crawler, in order to evaluate the outcome of the social network measures in the articles.

Findings

Finds that the question of the reliability regarding Wikipedia content is a challenging one and as Wikipedia grows, the problem becomes more demanding, especially for topics with controversial views such as politics or history.

Practical implications

It is believed that the approach presented here could be used to improve the authoritativeness of content found in Wikipedia and similar sources.

Originality/value

This work tries to develop a network approach to the evaluation of Wiki contributions, and approaches the problem of quality Wikipedia content from a social network point of view.

Details

Online Information Review, vol. 30 no. 3
Type: Research Article
ISSN: 1468-4527

Keywords

Content available
Article

Abstract

Details

Online Information Review, vol. 31 no. 4
Type: Research Article
ISSN: 1468-4527

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Article

Petros Kostagiolas, Panagiotis Tsiligros, Panagiotis Theodorou, Nikolaos Tentolouris and Dimitrios Niakas

The purpose of this paper is the investigation of type 2 diabetes patients' information seeking behavior in terms of their information needs, sources and barriers faced by…

Abstract

Purpose

The purpose of this paper is the investigation of type 2 diabetes patients' information seeking behavior in terms of their information needs, sources and barriers faced by patients when seeking information. The information seeking behavior is associated with clinical patient data.

Design/methodology/approach

The relevant literature is reviewed, and the results of a cross-sectional survey informed by Wilson's macro-model of information seeking behavior are reported. The survey includes 106 outpatients from the diabetes clinic of a Greek major university hospital and includes information seeking behaviors and patient's clinical evidence.

Findings

The most important health information needs are related to the complications, symptoms and causes of diabetes, to the proper diet for diabetics and the measures adopted to avoid foot complications. Furthermore, the most important information resources were physicians, ophthalmologists, books, broadcast media and family members. Obstacles encountered during information seeking include the complicated nature of health information, which involves scientific terms as well as psychological issues. The diabetes stage is correlated with information needs for diabetes medication, while the years from the first diagnosis are negatively correlated with the use of informal sources.

Research limitations/implications

The information needs and sources of diabetic patients, as well as the main obstacles to this pursuit, could potentially have important implications in designing a future information campaign and information services for diabetes patients.

Originality/value

The Wilson's macro-model of information seeking has been applied to the diabetic patients' information seeking behavior; while information needs, information sources and information obstacles are correlated with clinical evidence from patients’ hospital records.

Details

Library Hi Tech, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0737-8831

Keywords

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Article

Constantinos-Vasilios Priporas, Nikolaos Stylos, Roya Rahimi and Lakshmi Narasimhan Vedanthachari

This paper aims to investigate customers’ perceptions of the service quality facets of Airbnb accommodation using social exchange theory as a suitable conceptual framework…

Abstract

Purpose

This paper aims to investigate customers’ perceptions of the service quality facets of Airbnb accommodation using social exchange theory as a suitable conceptual framework to explain aspects of interactivity between guests and hosts.

Design/methodology/approach

A self-administered questionnaire consisting of 25 accommodation-specific service quality attributes, structured according to Akbaba’s (2006) measurement scale and based on the service quality hierarchical conceptualization described by Brady and Cronin (2001) and Cronin and Taylor (1992), was distributed to Airbnb international guests visiting Phuket, Thailand. The sample was chosen through a two-stage sampling process and the PLS-SEM technique was used for data analysis.

Findings

The results showed that convenience and assurance are critical contributors to the measurement of service quality in remote Airbnb lodgings. The findings further revealed that Airbnb guests are mainly interested in lodgings which have access to certain tourist sights, and in easily accessible information and efficient resolution of problems during their stay. The authors also found that guests greatly value the convenience and flexibility offered by Airbnb, and that they particularly appreciate the warm hospitality provided by the hosts. Finally, Airbnb guests have very low expectations of the amenities and services available at the lodgings.

Research limitations/implications

Airbnb is one of the most well-known examples of hospitality in the sharing economy, and results cannot be generalized to similar accommodation providers in sharing economies. Despite the appropriateness of using the measurement tool provided by Akbaba (2006), it is only one option among others for measuring service quality.

Practical implications

The current study can assist hosts in gaining better knowledge of guests’ decision-making processes and in designing effective marketing strategies by focusing on guests’ requirements in terms of service quality. The effective use of competitive strengths and the prioritization of business resources would potentially enhance guests’ positive experiences at the accommodation and at the destination.

Originality/value

Limited numbers of studies have focused on the sharing economy and hospitality and in particular on Airbnb, and this is the first study with a focus on service quality issues in terms of Airbnb accommodation.

Details

International Journal of Contemporary Hospitality Management, vol. 29 no. 9
Type: Research Article
ISSN: 0959-6119

Keywords

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