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Article
Publication date: 24 August 2022

Niki Panteli, Jason R.C. Nurse, Emily Collins and Nikki Williams

The paper posits that the enforced work from home (WFH) arrangement due to Covid-19 provides a unique setting for the study of trust in changing contexts. The purpose of…

Abstract

Purpose

The paper posits that the enforced work from home (WFH) arrangement due to Covid-19 provides a unique setting for the study of trust in changing contexts. The purpose of this study, therefore, is to examine to what extent Covid-19 WFH changed trust relationships among remote employees, their managers and organisations and how this has taken place.

Design/methodology/approach

The study used semi-structured interviews with employees and managers from different organisations across different sectors. Interviews were supported with image prompts as suggested by the storyboarding method, and took place between November 2020 and February 2021. Thematic analysis was used to analyse the data.

Findings

The findings identified factors that contribute to trust disruption and factors that led to trust preservation within the changing workspace landscape enforced by WFH environment. Employees reported trust in their organisations, feeling as though their organisations proven resilient at the time of the crisis caused by the pandemic. Interestingly, managers reported trust in employees to remain productive but also anxieties due to the possible presence of others in the household.

Originality/value

The study identified factors that affect intra-organisational trust that have not been previously recognised, exposing tensions and challenges that may disrupt trust relations between managers and employees whilst also identifying evidence of trust preservation in the Covid-19 WFH context. The study has implications for workplace learning within the remote, WFH context, which are discussed.

Details

Journal of Workplace Learning, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1366-5626

Keywords

Article
Publication date: 14 December 2018

Niki Panteli, Zeynep Y. Yalabik and Andriana Rapti

The purpose of this paper is to explore the factors that enable work engagement to develop when asynchronous communication is used in virtual team (VT) projects.

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Abstract

Purpose

The purpose of this paper is to explore the factors that enable work engagement to develop when asynchronous communication is used in virtual team (VT) projects.

Design/methodology/approach

Using a qualitative approach, a longitudinal study of an eight-month long VT project was carried out. Data collected included an extensive e-mail archive, project documentation, observation of team meetings and interviews with project members and leaders.

Findings

The findings show that VT leaders can actively promote work engagement through the effective use of resources along with appropriate practices that foster its development. They can also sustain and nourish work engagement throughout the different phases of the VT lifecycle project.

Research limitations/implications

The study has examined work engagement in asynchronous mediated settings. Future work should involve studying the effect of synchronous communications on work engagement within VTs.

Practical implications

Organizations that are interested in promoting effective virtual work practices need to train VT managers on how to keep VT members engaged throughout the various phases of the VT project.

Social implications

It is posited that developing work engagement is not a one-off practice, but instead, requires ongoing effort that should be evident and supported across the different phases of the VT lifecycle.

Originality/value

This paper forwards an important debate on work engagement in alternative, non-permanent, work settings.

Details

Information Technology & People, vol. 32 no. 1
Type: Research Article
ISSN: 0959-3845

Keywords

Content available
Article
Publication date: 5 December 2022

Niki Panteli, Fay Giæver and Jostein Engesmo

Abstract

Details

Information Technology & People, vol. 35 no. 6
Type: Research Article
ISSN: 0959-3845

Article
Publication date: 5 June 2017

Niki Panteli and Ben Marder

The purpose of this paper is to examine how different age groups construct and enact normality within social networking sites (SNS) and consequently extend theory in the…

Abstract

Purpose

The purpose of this paper is to examine how different age groups construct and enact normality within social networking sites (SNS) and consequently extend theory in the area of online interactions.

Design/methodology/approach

The chosen research site was Facebook and research design involved focus groups across three different age groups: teenagers, young adults and the middle-aged. In total, there were 78 participants. The focus groups explored the metaphoric images of Facebook interactions. In doing so, participants were asked to draw a picture to represent their metaphor and following this, to position themselves and other characters within the picture. The drawings as well as the facilitators’ records provided the main data set for the study.

Findings

Connective and protective encounters were found to be used by different age groups when constructing and enacting normality on SNS. Further, it emerged that the interpretation and enactment of normality across the different age groups significantly varied. The metaphorical images have transpired as being a resourceful way of unpacking these differences.

Research limitations/implications

The study relied on focus groups in order to capture metaphorical images across generations. It did not include interviews with individual participants to elicit the extent to which they agreed with the group metaphor or whether there was anything else they might have presented in the drawings. This could be on the agenda for future research.

Practical implications

The findings of the study suggest that SNS managers and designers should sympathise with the view that users of different ages engage in different ways with SNS and as a result, user interfaces should be customised according to the age of the user.

Social implications

The study has implications for those interested in cross- and inter-generational research.

Originality/value

This is the first study in which the concept of normality has been adopted as a theoretical lens for understanding the interactions on SNS. Further, this work adds to the limited body of research on SNS use across different generations whilst it expands on the range of methodologies used within the information systems field.

Details

Information Technology & People, vol. 30 no. 2
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 1 December 2004

Niki Panteli and Elizabeth Duncan

The paper uses the dramaturgical perspective for conceptualising trust development within temporary virtual teams. The underlying assumption is that temporary teams do not…

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Abstract

The paper uses the dramaturgical perspective for conceptualising trust development within temporary virtual teams. The underlying assumption is that temporary teams do not have the luxury of time that, according to the traditional trust theories, enables familiarity among team members and promotes trust development. Yet, in these teams, trust needs to develop quickly and it is important that it lasts throughout the short duration of the project lifecycle. Using the metaphor of a theatre, a dramaturgical perspective on trust relationships is adopted and is used to present actors, co‐actors and audience as all playing a key role in scripting, staging and performing virtual plays. The dramaturgical perspective provides an illustrative approach for uncovering the interactions between key players. As it is argued, these interactions elicit the process of trust development within the temporary setting of virtual teams, constituting a type of trust relationship that is mutually negotiated and jointly constructed. This type of trust is called “situated” and emerges from the scripted, pre‐scripted, co‐scripted, re‐scripted and unscripted computer‐mediated interactions of virtual players. The implications for theory and practice are discussed.

Details

Information Technology & People, vol. 17 no. 4
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 15 November 2011

Niki Panteli, Lin Yan and Petros Chamakiotis

In this paper, the aim is to study virtual presence in travel blogs. The paper seeks to argue that though some conceptualization of virtual presence has been made in the…

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Abstract

Purpose

In this paper, the aim is to study virtual presence in travel blogs. The paper seeks to argue that though some conceptualization of virtual presence has been made in the literature, this only took account of one's presence among a community of “known” others. Increasingly, however, in blogging and other online communities, users do not necessarily know the “others” but they nevertheless interact with them and develop friendships and lasting relationships. This stresses the multidimensional character of the study; one which sees presence as the core topic by considering different perspectives to it.

Design/methodology/approach

An exploratory case study is conducted with a backpackers' blogging site, its members and audience; a setting that was considered suitable for finding answers to the research questions. The data are analysed qualitatively following a thematic analysis approach.

Findings

It was found that the invisible and unknown audience has an important role to play in backpackers' presence online. In particular, the study highlights the role played by the audience in shaping the blogging experience and the sense of presence that this experience develops.

Research limitations/implications

The exploratory case study carries a number of limitations. The findings are based on: reflections and views shared with the researchers by the bloggers, through interviews; a discussion forum; and on an enacted audience through their reflections.

Practical implications

For practitioners, the study has implications in the areas of attracting and keeping audiences' interest and also in how to develop and support shared identity among independent travellers.

Originality/value

The paper contributes to a better understanding of online communities and virtual social networks in general by showing how virtual worlds reshape social space and social interactions.

Details

Information Technology & People, vol. 24 no. 4
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 1 January 2010

Niki Panteli and Sheila Pen

The purpose of this paper is to evaluate the effectiveness of “return to work” schemes by examining their perceived usefulness and their impact on beneficiaries' attempt…

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Abstract

Purpose

The purpose of this paper is to evaluate the effectiveness of “return to work” schemes by examining their perceived usefulness and their impact on beneficiaries' attempt to return to employment.

Design/methodology/approach

The evaluation, which was based on the TAM principles, incorporated feedback questionnaires, observations, focus groups, logbooks, documentation and informal interviews.

Findings

It was found that the provision of diverse schemes that were delivered both individually and collectively through multiple forms, allied with the opportunities to explore, interact and share experiences, concerns and ideas, have helped to empower participants and increase their opportunities for return to work.

Research limitations/implications

Although the study was limited to those women who wanted to return to employment, it nevertheless found that there is an interconnected web of impacts which participants experience, in order to develop themselves and achieve a return to employment.

Practical implications

The study can be used by employers, government and industry associations to influence socially‐responsible and ethically aware practices that would advance women's employment in high‐tech jobs.

Originality/value

Using a mixture of data collection methods, the research not only captured women returners' experiences, but also enabled them to “speak for themselves”, ensuring a balance in the discussion and a justification of the interpretations.

Details

Personnel Review, vol. 39 no. 1
Type: Research Article
ISSN: 0048-3486

Keywords

Article
Publication date: 8 November 2022

Ernesto Tavoletti and Vas Taras

This study aims to offer a bibliometric analysis of the already substantial and growing literature on global virtual teams (GVTs).

Abstract

Purpose

This study aims to offer a bibliometric analysis of the already substantial and growing literature on global virtual teams (GVTs).

Design/methodology/approach

Using a systematic literature review approach, it identifies all articles in the Web of Science from 1999 to 2021 that include the term GVTs (in the title, the abstract or keywords) and finds 175 articles. The VOSviewer software was applied to analyze the bibliometric data.

Findings

The analysis revealed three dialogizing research clusters in the GVTs literature: a pioneering management information systems and organizational cluster, a general management cluster and a growing international management and behavioural studies cluster. Furthermore, it highlights the most cited articles, authors, journals and nations, and the network of strong and weak links regarding co-authorships and co-citations. Additionally, this study shows a change in research patterns regarding topics, journals and disciplinary approaches from 1999 to 2021. Finally, the analysis illustrates the position and centrality in the network of the most relevant actors.

Practical implications

The findings can guide management practitioners, educators and researchers to the most meaningful clusters of publications on GVTs, and help navigate and make sense of the vast body of the available literature. The importance of GVTs has been growing in the past two decades, and Covid-19 has accelerated the trend.

Originality/value

This study provides an updated and comprehensive systematic literature review on GVTs. To the best of the authors’ knowledge, it is also the first systematic literature review and bibliometry on GVTs. It concludes by suggesting future research paths.

Details

Management Research Review, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2040-8269

Keywords

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