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Mental health providers will be increasingly called on to lead psychiatric efforts to improve care and care redesign. The Accreditation Council for Graduate Medical Education (ACGME) in the USA requires residency programs to teach quality improvement (QI) and systems-based practice (SBP) to all trainees as part of training requirements. However, teaching QI and SBP concepts without a clinical context can be challenging with low trainee engagement. The paper aims to discuss these issues.

The authors describe curricular redesign with a specialized educator faculty task force that aimed to create a longitudinal curriculum that integrated abstract QI concepts into clinical practice settings, and helped trainees apply SBP concepts throughout residency. In addition, the authors describe the utilization of resident prescriber profiles to contextualize clinical practice habits, and the implementation of an educational case conference series with emphasis on QI-specific educational tools such as root cause analysis (RCA).

Formal resident feedback from 2016 to 2018 has demonstrated improved trainee satisfaction. The resulting curricular change has also led to a new chief resident role and sustained engagement in QI and SBP education by trainees.

The faculty task force and curricular design changes described in this paper were implemented at one large academic institution. Thus, additional assessment and research is necessary to address the generalizability of the interventions described.

Since QI and SBP are becoming more prominent requirements for medical education accrediting bodies such as the ACGME, the innovative curricular design can benefit other residency and medical student education programs that attempt to integrate clinical practice with education incorporating QI and SBP concepts.

The main purpose of this work is to explore the erosion wear characteristics of additively manufactured aluminium alloy. Additive manufacturing (AM), also known as three-dimensional (3D) manufacturing, is the process of manufacturing a part designed in a computer environment using different types of materials such as plastic, ceramic, metal or composite. Similar to other materials, aluminum alloys are also exposed to various wear types during operation. Production efficiency needs to be aware of its reactions to wearing mechanisms.

In this study, quartz sands (SiO₂) assisted with oxide ceramics were used in the slurry erosion test setup and its abrasiveness on the AlSi10Mg aluminum alloy material produced by the 3D printer as selective laser melting (SLM) technology was investigated. Quartz was sieved with an average particle size of 302.5 µm, and a slurry environment containing 5, 10 and 15% quartz by weight was prepared. The experiments were carried out at the velocity of 1.88 (250 rpm), 3.76 (500 rpm) and 5.64 m/s (750 rpm) and the impact angles 15, 45 and 75°.

With these experimental studies, it has been determined that the abrasiveness of quartz sand prepared in certain particle sizes is directly related to the particle concentration and particle speed, and that the wear increases with the increase of the concentration and rotational speed. Also, the variation of weight loss and surface roughness of the alloy was investigated after different wear conditions. Surface roughness values at 750 rpm speed, 10% concentration and 75° impingement angle are 0.32 and 0.38 µm for 0 and 90° samples, respectively, with a difference of approximately 18%. Moreover, concerning a sample produced at 0°, the weight loss at 250 rpm at 10% concentration and 45° particle impact angle is 32.8 mg, while the weight loss at 500 rpm 44.4 mg, and weight loss at 750 rpm is 104 mg. Besides, the morphological structures of eroded surfaces were examined using the scanning electron microscope to understand the wear mechanisms.

The researchers verified that this specific coating condition increases the slurry wear resistance of the mentioned steel. There are many studies about slurry wear tests; however, there is no study in the literature about the quartz sand (SiO₂) assisted slurry-erosive wear of AlSi10Mg alloy produced with AM by using SLM technology. This study is needed to fill this gap in the literature and to examine the erosive wear capability of this current material in different environments. The novelty of the study is the use of SiO₂ quartz sands assisted by oxide ceramics in different concentrations for the slurry erosion test setup and the investigations on erosive wear resistance of AlSi10Mg alloy manufactured by AM.

The key learning objectives are mentioned as follows: to understand the attractiveness of the co-living sector using Michael Porter’s five forces model; to do competitive analysis of ZOLO by understanding its objectives, strengths and weaknesses; to understand various competitive strategies which ZOLO’s competitors could apply against it; and to understand application of various defense strategies, which ZOLO would follow to retain its market leader position.

ZoloStays (ZOLO) was an Indian real-tech start-up based in Bengaluru. It was in the business of co-living, i.e. providing affordable accommodation for students and young professionals who had to leave their home and temporarily settle in other cities in search for jobs or education. ZOLO had grown 300% and had served over 50,000 customers across 10 Indian cities, since its inception in 2015. It had claimed to be the largest co-living brand in India in FY 2019. Nikhil Sikri (Sikri), who was a Co-founder of ZOLO, had big plans of expanding the firm to a million beds in 5 years. However, increasing awareness of a huge untapped market in the co-living sector had led to entry of a flurry of competitors. Notable among them were Nestaway, Colive, StayAbode, CoHo and OYO Life. Facing such intense competition Sikri had the challenge to be able to sustain his company’s early momentum. How would he retain ZOLO’s market leadership position? What would be the best strategy to achieve further growth? Should ZOLO diversify into allied services or apply a more focused strategy? Sikri was facing all these challenging questions and had to quickly address them to continue to lead in this competitive race.

The case can be taught in advanced undergraduate, MBA or executive-level programs dealing with marketing. This case study helps students in dealing with issues pertaining to a given market sector where a firm is operating, the strategies that could be used by the competitors and application of competitive strategies which the firm can apply.

Teaching Notes are available for educators only.

CSS 8: Marketing

Accurate prediction of temperature and heat is crucial for the design of various nano/micro devices in engineering. Recently, investigation has been carried out for calculating the heat flux of gas flow using the concept of sliding friction because of the slip velocity at the surface. The purpose of this study is to exetend the concept of sliding friction for various types of nano/micro flows.

A new type of Smoluchowski temperature jump considering the viscous heat generation (sliding friction) has recently been proposed (Le and Vu, 2016b) as an alternative jump condition for the prediction of the surface gas temperature at solid interfaces for high-speed non-equilibrium gas flows. This paper investigated the proposed jump condition for the nano/microflows which has not been done earlier using four cases: 90° bend microchannel pressure-driven flow, nanochannel backward facing step with a pressure-driven flow, nanoscale flat plate and NACA 0012 micro-airfoil. The results are compared with the available direct simulation Monte Carlo results. Also, this paper has demonstrated low-speed preconditioned density-based algorithm for the rarefied gas flows. The algorithm captured even very low Mach numbers of 2.12 × 10⁻⁵.

Based on this study, this paper concludes that the effect of inclusion of sliding friction in improving the thermodynamic prediction is case-dependent. It is shown that its performance depends not only on the slip velocity at the surface but also on the mean free path of the gas molecule and the shear stress at the surface. A pressure jump condition was used along with the new temperature jump condition and it has been found to often improve the prediction of surface flow properties significantly.

This paper extends the concept of using sliding friction at the wall for micro/nano flows. The pressure jump condition was used which has been generally ignored by researchers and has been found to often improve the prediction of surface flow properties. Different flow properties have been studied at the wall apart from only temperature and heat flux, which was not done earlier.

The purpose of this study is to investigate the influence of mobile applications on investment decisions by retail investors in stocks and mutual funds. This study focuses on how mobile technologies are applied on mobile apps by retail investors for e-trading in emerging financial markets.

The study explored predictive relevance for the adoption behavior of retail investors under the Unified Theory of Acceptance and Use of Technology (UTAUT) framework. Further, goal contagion theory was applied to investigate the adoption behavior of investors towards e-trading. An adapted questionnaire was used to collect the date from April to June 2021 and data analysis was performed on 507 usable responses. The methodology adopted in this study is variance based partial least square structural equational modelling (PLS-SEM). Additionally, the study explains important and performing constructs based on the response of retail investors towards mobile app usage for investment decisions.

The study shows that effort expectancy, performance expectancy followed by perceived return were the primary determinants of behavioral intentions to use mobile applications by retail investors for e-trading. Further, habit of investors determined the adoption behavior of investors towards mobile apps. Additionally, the study revealed that perceived risk is not an important aspect for retail investors in comparison to perceived return.

The study in future can address to the aspect of personality traits of retail investors for technology adoption for investment decisions. Further investigation is required on addressing unobserved heterogeneity of retail investors towards technology adoption process in emerging financial markets.

The study provides theoretical and practical implications for retail investors, financial advisors and technology companies to understand the behavioral pattern and mobile apps adoption behavior of retail investors in emerging financial market. The findings in the study will help broking firms to sensitize their clients for effective use of their respective mobile apps for e-trading purposes. The study will strengthen the knowledge of financial advisors to understand investment behavior of retail investors in emerging financial markets.

This study unfolds a novel framework of research to understand the technology adoption pattern of retail investors for e-trading by mobile applications in emerging financial markets. The present study provides significant understanding in the domain of technology adoption by retail investors under behavioral finance environment.

The purpose of this paper is to study the empirical relationship between order imbalance and returns in the backdrop of structural changes in the Indian market.

The study makes use of hypothesis testing and dummy variable regression to investigate the relationship between order imbalance and returns during the period 1999‐2005, which saw definitive change in the structure of the Indian markets.

Order imbalance (buying or selling pressure) has significantly reduced post the structural reforms at the daily as well as intra‐day intervals across trade, as well as value measures of order imbalance. After controlling for the number of transactions, order imbalance and return correlations have fallen in the post‐2002 period as compared to the pre‐2002 period, at daily as well as intra‐day intervals. Further, after controlling for past high and low returns, order imbalance exhibits day of the week effect in the pre‐2002 period while no such effect is seen in the post‐2002 period.

The work brings out order imbalance and returns relationship for the Indian market, which has different structure from that of many developed, as well as developing, markets in the backdrop of changes in its own structure. This would provide a richer literature in the area of market structure and design.

This study aims to identify the present development of workplace spirituality (WPS) by synthesizing the findings from the WPS literature, identifying gaps and proposing a research agenda.

This study reviews 72 articles on WPS published in scholarly journals to review their findings on how it has developed over time.

This review reveals a dearth of qualitative studies like the phenomenological approach, ethnographic research, mixed methodology and experimental research. Besides, the findings reveal various dimensions of spirituality in regard to the workplace. The synthesis reveals a paucity of research to examine WPS at the level of mesospiritual. The findings reveal the scope for cross-cultural studies in WPS that could support and advance inclusion and diversity in the organization. Also, there is scope to examine the relationship of WPS with mental and behavioral health, mindset, innovative behavior, sustainable behavior and trust. Further, the findings reveal the scope of studying the darker side of spirituality in the workplace.

This study offers significant implications to researchers, management and human resource management (HRM) practitioners by providing a holistic understanding of WPS. The literature review findings are limited to the analysis performed on seventy-two papers from Web of Science (WoS) and Google Scholar databases.

This study provides suggestions and future research directions for researchers, HRM and management practitioners for the inclusion of spirituality. The review findings suggest the implications for management and HRM practitioners by understanding the research done in cognitive science and neuroscience related to spirituality to humanize the workplace. HRM practitioners can draw on the insights offered in this analysis to develop learning and development interventions in support of WPS, e.g. training programs for cultivating mindset through spiritual mentoring.

The study provides WPS development over time. It also provides a comprehensive outlook on WPS that highlights its positive and negative sides. The study contributes to the literature by categorizing the literature and proposing a research agenda to guide future WPS research.

This paper aims to develop a scale to measure climate strategy proactivity (CSP) displayed by corporate in developing countries to attain competitive advantage (CA) and sustain it through sources of sustained competitive advantage (SOSCA). It attempts to derive sound operational definitions of CSP, CA and SOSCA through horizontal analysis of previous studies and discussions with experts and practitioners to construct a measurement scale.

Research design includes broad stages, namely, item generation, scale development and assessment of psychometric properties of the scale starting with review of literature and discussions with experts and practitioners, which were followed by a pilot and full study carried out through a cross-sectional, self-administered online survey questionnaire and assessment using suitable tools and techniques.

Findings of the study comprise development of sound operational definitions and construction of a valid and reliable measurement scale of CSP displayed by corporate to attain CA with strong psychometric properties, which is expected to be useful in developing countries not only for researchers and academics but also for the practitioners and organizations.

The information was self-reported by respondents through climate strategy proactivity questionnaire (CSPQ) and consequently can be at risk to have been influenced by bias. Nonetheless, this CSPQ scale devoid of conceptual problems can be used in developing countries in future empirical studies with the caution that its reliability and validity require further tests.

Using the CSPQ scale will help managers in developing countries in enhancing their awareness with the provision of these conceptually clear comprehensive operational definitions of CSP, CA and SOSCA with respect to the conceptual nature and the latent expressions, and draw an extensively enhanced scope of climate-conscious strategy to bring about CA.

With the data collected from a sample representing different stakeholders of Indian companies from across the country, CSPQ scale possesses significant robustness and implicative potential which can contribute to the evolution of the strategic management field by providing a valid and reliable measure of CSP in developing countries applicable under any major theoretical perspective in strategic management serving the needs of not only the empirical research but also of the management practices intended to attain CA.

The purpose of this study is to comprehend how individuals analysed organisational initiatives while responding to the COVID-19 crisis through corporate social responsibility (CSR) initiatives through both in-kind and in cash (funding-based) forms. CSR actions manifested finally towards the achievement of organisational reputational and economic egoism.

The study was conducted on 331 respondents during the period of the COVID-19 pandemic and the lockdown in India. Moderated mediation analysis was conducted for data analysis and hypothesis testing. Two models were tested. The research models were tested using a statistical package for the social sciences (SPSS) and AMOS.

This study considered the evaluation of the in cash (funding-based) and in-kind CSR types of CSR initiatives by individuals with personal cultural characteristics of independence, interdependence and altruism. The results of the first model indicated a significant positive relationship between independence, utilitarian thinking (UT) and organisational economic egoism (OEE). The mediating effect of UT between the independence-OEE relationship was significant. The results of the second model also found a significant relationship between interdependence, deontological thinking (DT) and organisational reputational egoism (ORE). Similarly, there was a significant positive relationship between altruism, DT and ORE. The mediation effect of DT was significant for both the relationships. The moderated mediation relationship of both the first and second model has been found to be significant.

In the research integrated models were developed associating individual personal cultural characteristics of independence, interdependence and altruism with UT and DT and subsequently to organisational economic and reputational egoism.

Managers undertaking CSR initiatives through both in-kind and in cash (funding-based) would be better able to understand based upon these study insights what nature of CSR initiatives (in-kind or in cash) are more appropriate for what kind of individual context (independence, interdependence and altruism) in decision-making (UT and DT) with organisational context (organisational economic and reputational egoism).

In the trying realities of the COVID-19 context, firms were contributing to society through CSR initiatives which were both in-kind and in cash (funding-based) in nature. This study emphasised what kind of CSR initiative was more appropriate for what kind of context for both enhanced social good and increased organisational gains.

This was one of the first studies in the context of CSR initiatives during COVID-19 times that analysed evaluation of in cash (funding-based) and in-kind CSR actions. CSR initiatives by individuals with personal cultural characteristics of independence, interdependence and altruism were related to UT and DT and finally manifested towards organisational economic and reputational egoism.

This study aims to develop a unified theoretical framework that presents a cohesive picture of workplace cyberbullying to better understand the interplay between cyberbullying, its effects on organizations and organizational controls enacted to contain these effects.

The study conducts a theoretical review of the workplace cyberbullying literature between 2005 and 2021 drawing upon existing literature and two important theories, the routine activities theory and control theory. The final sample of 54 empirical papers represents a comprehensive body of literature on cyberbullying published across various disciplines.

A theoretical model of workplace cyberbullying is developed, which highlights major antecedents to workplace cyberbullying and its impact on individual employees as well as organizations.

As firms increasingly rely on information and communication technologies (ICTs), the misuse of ICTs in the form of cyberbullying is also increasing. Workplace cyberbullying severely hurts an organization’s employees and compromises the efficacy of its information systems. Fortunately, various controls can be utilized by firms to minimize workplace cyberbullying and its attendant costs. In all, eleven propositions are offered, providing a robust agenda for future research. The authors also offer insights for practitioners on how to minimize cyberbullying in the workplace and its damaging effects.