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Article
Publication date: 18 April 2008

Nigel Alcock

The paper aims to look at the need for businesses become energy efficient in order to face the challenges posed by climate change in the light of a government White Paper

Abstract

Purpose

The paper aims to look at the need for businesses become energy efficient in order to face the challenges posed by climate change in the light of a government White Paper advocating the reduction of carbon emmisssions.

Design/methodology/approach

The paper looks at research carried out by npower business.

Findings

The paper finds that the benefits of a progressive, long‐term energy management program come not only in cost savings, by reducing consumption and avoiding levies associated with carbon emissions, but in being able to demonstrate an on‐going commitment to carbon reduction and the reputational benefits this brings.

Originality/value

The paper provides interesting information on the need for corporate energy management.

Details

Strategic Direction, vol. 24 no. 6
Type: Research Article
ISSN: 0258-0543

Keywords

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Article
Publication date: 1 September 1982

Alan Day, Quentin Bibble, James Herring, Tony Wills and Blaise Cronin

BROWSING in a new edition of Sequels remains a stable and unceasing pleasure in an unstable world. Nevertheless there is cause for disquiet at the way it is evolving…

Abstract

BROWSING in a new edition of Sequels remains a stable and unceasing pleasure in an unstable world. Nevertheless there is cause for disquiet at the way it is evolving, there is a distinct change of emphasis, a clear difference in direction, and this is not just a nostalgic regret that things are not what they used to be.

Details

New Library World, vol. 83 no. 9
Type: Research Article
ISSN: 0307-4803

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Article
Publication date: 28 January 2014

Laura Smith, Roger Maull and Irene C.L. Ng

The purpose of this paper is to provide further insight into operations management of the product-service (P-S) transition, known as servitization, and the resulting…

Abstract

Purpose

The purpose of this paper is to provide further insight into operations management of the product-service (P-S) transition, known as servitization, and the resulting product service system (PSS) offerings. In exploring the P-S transition, this paper adopts a service-dominant (S-D) logic view of value creation, using it as a lens through which to explore value propositions of the P-S transition and their operations design.

Design/methodology/approach

This paper presents an in-depth case study of an original equipment manufacturer of durable capital equipment who, over the last five years, has expanded its offerings to include use- and result-orientated PSS. The research design uses a multi-method approach; employing 28 in-depth qualitative interviews with customers and employees and analysis of texts, documents and secondary data including five years of enterprise resource planning (ERP), call centre and contract data.

Findings

The paper identifies ten generic P-S attributes that are abstracted into four nested value propositions: asset value proposition; recovery value proposition; availability value proposition; and outcome value proposition. In examining the operations design for delivery of these value propositions, it is found that the role and importance of contextual variety increases as the organisation moves through the value propositions. Interdependencies amongst the value propositions and differences in operational design for each value proposition are also found.

Research limitations/implications

The paper investigates PSS through a S-D logic mindset. First, the paper considers value propositions of PSS not according to “product” or “service” but in terms of how resources (both material and human) are optimally designed to co-create customer value. Second, a value co-creation system of nested value propositions is illustrated. In so doing, the findings have a number of implications for literature on both PSS and S-D logic. In addition, the research adds to the PSS literature through the identification and consideration of the concept of contextual use variety.

Practical implications

The paper demonstrates the complexity of the transition from product to service. Specifically, service cannot be seen as a bolt-on extra to their product offering; complexity caused by interactions and changes to the core offering require a systems perspective and consideration of both firm and customer skills and resources.

Originality/value

This paper extends existing literature on the P-S transition and its implications for operations management. Notably, it takes an S-D logic perspective of value creation and in so doing highlights the importance and role of contextual use variety in the P-S transition. It also provides further empirical evidence that the P-S transition cannot be treated as discrete stages but is evolutionary and requires a complex systems perspective.

Details

International Journal of Operations & Production Management, vol. 34 no. 2
Type: Research Article
ISSN: 0144-3577

Keywords

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Article
Publication date: 28 January 2014

Andreas Hartmann, Jens Roehrich, Lars Frederiksen and Andrew Davies

The paper analyses how public buyers transition from procuring single products and services to procuring complex performance (PCP). The aim is to examine the change in the…

Abstract

Purpose

The paper analyses how public buyers transition from procuring single products and services to procuring complex performance (PCP). The aim is to examine the change in the interactions between buyer and supplier, the emergence of value co-creation and the capability development during the transition process.

Design/methodology/approach

A multiple, longitudinal case study method is used to examine the transition towards PCP. The study deploys rich qualitative data sets by combining semi-structured interviews, focus group meetings and organisational reports and documents.

Findings

The transition towards PCP can be best described as a learning process which cumulates the knowledge and experience in the client-supplier interaction accompanied by changing contractual and relational capabilities. In public infrastructure this process is not initially motivated by the benefits of value co-creation, but is politically driven.

Practical implications

The study proposes three generic transition stages towards increased performance and infrastructural complexity moderated by contract duration. These stages may help managers of public agencies to identify the current procurement level and the contractual and relational challenges they need to master when facing higher levels of performance and infrastructural complexity.

Originality/value

The study adds to the limited empirical and conceptual understanding on the nature of long-term public-private interactions in PCP. It contributes through a rare focus adopting a longitudinal perspective on these interactions in the transition towards PCP.

Details

International Journal of Operations & Production Management, vol. 34 no. 2
Type: Research Article
ISSN: 0144-3577

Keywords

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Article
Publication date: 14 March 2017

Chris McGoldrick, Giles Andrew Barrett and Ian Cook

The purpose of this paper is to share the findings of a research evaluation into a Befriending and Re-ablement Service (BARS) which offers a host of positive outcomes such…

Abstract

Purpose

The purpose of this paper is to share the findings of a research evaluation into a Befriending and Re-ablement Service (BARS) which offers a host of positive outcomes such as reduced loneliness and keeping as well as possible for a growing segment of the world’s population. The recent increase in longevity is one of humanity’s great success stories. But ageing comes at a price, and decision takers worry about the stresses and strains of an ageing society.

Design/methodology/approach

Following a literature review, this paper presents the findings of an evaluation of an alternative innovative form of support for older people, namely BARS, that has been developed on Merseyside. Semi- and unstructured interviews were carried out with stakeholders including service users and carers. A cost-benefit analysis is also reported. Finally the theoretical and policy implications of this research are explored.

Findings

Befriending and re-ablement officers is both a socially and economically cost effective means of enhancing independent living among older people, reducing loneliness and isolation that can contribute to ill health. The research shows that funding for the BARS scheme should be sustained and expanded, despite or because of the current era of cutbacks in UK and international service provision.

Originality/value

The paper highlights the value, role and importance of both befriending and re-ablement in a time of acute public and voluntary sector funding pressures. The paper is of value to a range of stakeholder groups such as older people, local and central governments and health care commissioners.

Details

International Journal of Sociology and Social Policy, vol. 37 no. 1/2
Type: Research Article
ISSN: 0144-333X

Keywords

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