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There has been rapid political, social and economic change in South Africa since 1990. As a result of the fall of apartheid, South Africa is slowly taking its place in the global village. Foreign companies are considering South Africa as a good market for their goods and as a source of supply of raw material and partly processed goods. Aims to review the marketing planning practices of large South African companies. A comprehensive review of the marketing planning literature has been undertaken. A study of 73 companies quoted on the Johannesburg Stock Exchange was undertaken. It was established that all these companies had a comprehensive annual marketing plan and they followed the procedures, and used the techniques described in the normative marketing literature. Global organizations looking for South African partners will find the level of marketing planning sophistication highly satisfactory.

Compares the personal ethical ideologies of idealism and relativism of American marketers with their South African counterparts. The perceptions of ethical problems, ethical intentions, and coporate ethical values of the parties are also contrasted. The findings indicate that South Africans were more idealistic and less relativistic than their American counterparts. The hypotheses that there will be no differences between South African and American marketers in terms of their ethical perceptions and intentions were not supported. The results generally indicate that South African marketers are more likely to perceive ethical problems than American marketers. However, the survey results revealed that South African marketers tend to be less ethical in their intentions to resolve an ethical problem than their American counterparts. Corporate citizens of South African firms were found to have slightly higher corporate ethical values than their American counterparts, as hypothesized.

Given the in creasing globalisation of economies, a growing number of marketing firms are expecting more of their profits to be derived from international sales. However, failure to account for or understand the effects of differences in consumers' cultural values on decision‐making will hinder a marketer's efforts to expand internationally. Using samples of Middle‐eastern and US consumers, the study found cultural values and consumer ethical beliefs to be significantly different between the two groups. In addition, these cultural values explained a significant part of the variation in consumer ethical beliefs in both cultures.

Globally, hepatitis C treatment uptake is lower among people who are homeless or unstably housed compared to those who are housed. Understanding and addressing this is essential to ensure no one is left behind in hepatitis C elimination efforts. This study aims to explore peoples’ experiences of unstable housing and health care, and how these experiences influenced engagement in hepatitis C treatment.

Purposive sampling was used to recruit people with lived experience of injection drug use, hepatitis C and unstable housing in Melbourne, Australia. In-depth semistructured interviews were conducted and a case study approach with interpretative phenomenological analysis was used to identify personal experiential themes and group experiential themes.

Four people were interviewed. The precarious nature of housing for women who inject drugs was a group experiential theme, however, this did not appear to be a direct barrier to hepatitis C treatment. Rather, competing priorities, including caregiving, were personal experiential themes and these created barriers to treatment. Another group experiential theme was “right place, right time, right people” with these three elements required to facilitate hepatitis C treatment.

There is limited research providing in-depth insight into how personal experiences with unstable housing and health care shape engagement with hepatitis C treatment. The analyses indicate there is a need to move beyond a “one size fits-all” approach to hepatitis C care. Instead, care should be tailored to the needs of individuals and their personal circumstances and regularly facilitated. This includes giving greater attention to gender in intervention design and evaluation, and research more broadly.

This pilot is a pre/post comparative assessment of a leadership course developed and delivered using an innovative, ontological/phenomenological model of education. Participants in the course delivered in Singapore in July of 2014 provided measures of the effectiveness of their leadership before and after the course, using a scale from 1 (least effective) to 10 (most effective). The difference in scores from pre- to post-course was the unit of measure. Of 167 participants, 72% provided pre- and post-course measures. Average scores forparticipants’ effectiveness as leaders in the domains of Relationships, Vocation, Avocation, and Self increased from pre- to post-course by 1.9, 1.86, 1.64, and 1.85 respectively (p < 0.0001). Future research of this innovative model of leadership education will include long-term follow-up.

This article explores the concept of ‘risk’ that is both an epistemological tool and major facet of “late modernity” (Delanty, 1999). During the 1970s, the use of the notion ’risk’ was mainly confined to ‘natural sciences’, when the concept was used to analyse and improve the ‘security’ of technological systems (Giddens, 1990). According to Delanty (1999) it was not until the 1980s and 1990s that social science based ‘disciplines’ discovered the importance of the topic in relation to changes affecting modern society. In particular, the disciplinary development of Sociology, for example, has discovered ‘risk’ as one of the important aspects of neo‐liberalism and modernity (Beck, 1992; Giddens, 1990; Luhmann, 1993; Delanty, 1999). Sociological conceptions of risk are rapidly changing the role of social science (Delanty, 1999). For example, Delanty (1999) claims that there are studies on epistemology or legitimation of risk knowledge. The conflict between sociologically informed concepts of ‘risk’ and the more traditional, probabilistic calculations of risk represent a contest of competing social philosophies and visions about the future development of human and financial resources, relationship between economic growth and environmental protection, role of government and individuality, and projections and visions about the future it can be argued. A sociologically informed understanding of risk illustrates the interconnectedness of an “ageing population,” social policy and social life. From this perspective, risk is more than a calculation of costs and benefits, it is a theoretical mechanism for weighing different sets of political orientations which impinge on the positioning of individuals and populations.

This study seeks to examine whether higher emotional intelligence displayed by service providers leads to greater customer satisfaction.

A community sample of 150 participants viewed video clips depicting a service provider displaying three different levels of emotional intelligence in high or low service difficulty transactions.

Higher emotional intelligence displayed by the service provider led to greater reported satisfaction with the service transaction. Further, there was an interaction between emotional intelligence of the service provider and transaction difficulty. In the low transaction difficulty condition there was progressively more satisfaction at each higher level of emotional intelligence of the service provider. In the high transaction difficulty condition, there was low satisfaction in the low service provider emotional intelligence condition, but no significant difference in satisfaction between the high and medium levels of service provider emotional intelligence.

A limitation of the research is that the study's experimental design sacrificed some external generalizability in order to maintain internal validity and obtain more definite information regarding the causal effects of service provider emotional intelligence on customer satisfaction. Future research might examine the replicability of the present results in a field study of actual service encounters.

The findings of the present study lend support to theoretically‐based claims of the importance of service provider emotional intelligence in determining customer satisfaction.

Poor eating habits established during adolescence are likely to lead to negative long-term health consequences. The childhood obesity epidemic is a growing public health concern, largely attributed to obesogenic environments. This study aims to explore the multiple factors contributing positively or negatively to young consumers’ attitudes towards their food consumption.

In total, 42 11- to 13-years-old (24 men and 18 women) from three secondary schools in Wales participated in five focus group discussions. The process of thematic analysis resulted in several identified themes that influenced young consumers’ eating habits.

Extrapersonal factors compromised: education, peer pressure, parenting, availability and social media; and intrapersonal factors included: health consciousness, taste preferences, convenience and price consciousness. Contrary to previous research, the adolescent participants perceived their parents as more influential than their peer group, even during decision-making in the school canteen.

These research findings are beneficial for policy-makers working to develop an age-appropriate multi-factorial approach to promote healthful dietary practices amongst young consumers. For instance, increasing easily accessible food-to-go choices that are not only convenient to purchase and consume but also healthful could improve dietary intake.

A novel connection between peer pressure and convenience was discovered. Multiple factors contribute to young consumers’ attitudes towards food and their dietary habits.

Food socialization is the process of influences that forms children's eating habits and preferences, affecting their well-being for life. The authors' study explores what children and adolescents eat and how they obtain food at school, aiming to describe the deleterious food socialization phenomenon. The authors focused on understanding how deleterious food socialization influences children's food well-being within the school environment.

The authors developed a mixed methodology using structured questionnaires with open and closed questions. The authors also took pictures of the schools' canteens, which allowed deepening the understanding of the school environment. The data collection occurred in two Brazilian private schools. The schools' teachers were responsible for collecting 388 useful questionnaires from students between 10 and 14 years old.

The authors found statistically significant differences between food originating at home and school. The amount of ultra-processed foods and beverages consumed at home and taken by children and adolescents from home to school is smaller than what they buy in the school canteen or get from their colleagues. Thus, the authors suggest that the school environment tends to be more harmful to infant feeding than the domestic one.

This study coins the concept of deleterious food socialization: situations or environments in which the food socialization process negatively impacts one's well-being. The authors' results illustrate the deleterious food socialization phenomenon in the school environment.