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The Trainee Mental Health Worker (TMHW) Programme is an initiative developed collaboratively between Middlesex University and local NHS Mental Health Trusts in response to national workforce requirements for flexible clinical personnel. The purpose of this paper is to explore the experience of this new category of mental health workers and to address the feedback given by previous cohorts of TMHWs.

This qualitative study comprised of three focus groups who met over their year-long training. In total, 20 participants self-selected from a population of 60 TMHWs, and their expectations of the TMHW role prior to starting the programme and following each of two practice placements were explored.

The thematic analysis identified five domains: identity, career strategy, functioning in the system, status and responsibility; the TMHWs demonstrated notable changes in their attitude and behaviour as they progressed. The findings demonstrate the challenges of integrating a new type of workforce into the rigid systems of the health care service.

Focus groups by their nature are not always representative, and this programme is limited in its number of students.

This study has led to a greater understanding of the experiences of trainees across a variety of clinical settings.

The results from this study will assist employing trusts in recruitment and retention by helping them to understand this phenomenon and the role itself.

This study’s value lies in the insight it offers into the experience of a new kind of worker moving from novice status to practitioner outside the constraint of a professional registration.

Supply chains (SCs) are integral to the globalized economy and offer many business opportunities but can also lead to unintended social and environmental impacts. Accurate performance assessments are crucial for SC control and are also a cornerstone for sustainable development. Hence, procedural, technological, and operational support is needed to facilitate a balanced approach to performance measurement for sustainable SCs.

The paper combines concepts derived from literature on performance measurement in SCs and sustainability with the balanced scorecard (BSC). Synthesis of these related approaches leads to the proposal of a customized scorecard design and development processes which are further elaborated through illustrations and practical examples.

A scorecard design customized for sustainable SCs is proposed along with development and implementation processes.

The organization and synthesis of related performance measurement approaches advances the theoretical understanding of how a BSC can be operationalized in sustainable SCs. Research opportunities are derived based on the presented findings. The results are limited due to their mainly conceptual development.

The BSC is illustrated by practical examples in an attempt to demonstrate the feasibility and practical value of the conceptual approach.

The field of sustainable supply chain management continues to be beset by little guidance in terms of principles and applicable tools for performance assessment. The paper provides structure in this regard, integrates concepts central to the performance of sustainable SCs, and supports the practical application of a BSC approach.

The arrival of CD‐ROM (compact disc read only memory) databases provides the opportunity for libraries to gain valuable experience in teaching end users how to search for bibliographic information. This paper considers some of the issues, by describing the experiences of one small medical school library (Charing Cross and Westminster), which has introduced the Medline database on CD‐ROM. Such issues include the assessment of training needs, the type of teaching sessions and the documentation. Details are given of the one‐to‐one approach adopted at Charing Cross and Westminster for training end users to search Medline on CD‐ROM. Fourteen references guide the reader to further papers on end user searching and CD‐ROM developments.

The purpose of this paper is to critically evaluate whether or not greening efforts are dependent on a higher level company-wide sustainability strategy to be carried out and whether or not greening efforts lead to any changes in logistics effectiveness and logistics efficiency.

The paper is based on empirical data collected via a survey sent to logistics managers and transport purchasers at Nordic multinationals. The results were analysed using structural equation model as to validate the anticipated relationships between the designed constructs.

Within this research, the authors have tried to validate the existence of relationships between a company's sustainability strategy, its transportation greening efforts and logistics performance.

The paper investigates the possible effect the sustainability strategy of the firm will have on its decision to green its transportation, and the possible effect these measures will have on logistics efficiency and effectiveness. The empirical data gathered for this research are regionally restricted to the Nordic region. Further research could empirically test these relationships with empirical data from other countries or industries, perhaps using other performance constructs, to see if the results hold true.

It is shown that companies with a sustainability strategy are focusing on greening their transportation both from purchasing and operations perspectives to improve their entire environmental performance. The results from this paper fail to support the assumption that company-wide sustainability strategies are imperative for supply chain greening.

The paper is among the first attempts in analysing the relationships between a company's sustainable strategy and its logistics performance through greening the transportation activities.

In a celebrated article, published in 1990, McSean and Law described CD‐ROM as a ‘transient technology’. This paper provides a starting point for a general discussion on the future role of CD‐ROMs in libraries. An examination of the CD‐ROM market and the range of applications available highlights the popularity of the medium. Technical limitations remain, however, and in some subject areas the lack of currency of the data is a significant drawback. Alternative sources of electronic information, including online, tape leasing, BIDS and storage on hard disc, are explored. Although these alternatives are superior to CD‐ROM in some respects, the latter has a promising future particularly for small full‐text applications, multimedia, and small specialised databases. CD‐ROM should be seen, in general terms, as a replacement for printed material rather than a competitor to other forms of electronic information.

Research on work–life interface in the expatriation context has to date focused on expatriates relocating with a family, and the work–life experiences of single and childless expatriates remain largely unexplored. This is particularly relevant for women, as female expatriates appear to be more often single than their male counterparts and have children less often. The aim of this paper is, therefore, to examine the specific work–life experiences of single and childless female expatriates who are working and living in the French-speaking part of Switzerland.

A qualitative research design has been adopted for this exploratory study. Data was collected through semi-structured face-to-face interviews with 20 single and childless female expatriates living and working in the French-speaking part of Switzerland.

Our findings identify a set of personal, work-related, and social and cultural factors contributing to single and childless female expatriates’ conflict and enrichment between work and nonwork spheres, as well as a range of sources and types of social support they rely upon. Our findings demonstrate that work–life issues are also exacerbated for single and childless women in the international context.

This study is the first dedicated to the examination of specific work–life issues of single and childless women in the expatriate context. By revealing the specificities of their work–life experiences, this study contributes to the fields of (female) expatriate research and work–life research and advances current knowledge on nontraditional expatriates.

The purpose of this paper is to measure the business value of IT (BVIT) and illustrate the relationship between IT practices and BVIT.

The paper uses a case study approach to collect the subject firm data over a period of one year. The data are about various IT systems used in the firm and their associated capital and operational cost components. The derived data are then compared with industry benchmarks.

The IT practices employed by the firm enable it to achieve a BVIT which is higher than the industry norm, from both strategic and operational perspectives.

In this study, a year’s worth of data from a single firm is considered. The temporal frame of the research data limits the generalization of the results. To improve the generalizability, data from many years and across many firms may be used.

The paper provides insights to managers to identify the measures of BVIT. Further, managers can make necessary interventions based on IT practices to derive IT capabilities which, in turn, impact the firm’s performance.

The contribution of the work is manifold: illustration of the relationship between IT practices and BVIT; illustration of a methodology to evaluate firm-level BVIT; and an approach to collect IT expenses – both capital and operational level.

The purpose of this paper is to present an investigation into the causes of promotional on‐shelf‐availability (on‐shelf‐availability) shortfalls in retailing.

The research follows a multiple‐case study research design involving seven major retailers and four multinational food manufacturers operating in the UK. The data collection took the form of semi‐structured interviews with 110 practitioners across 24 sites. Observations and documentation were used as supporting evidence.

Improving promotional on‐shelf‐availability presents retailers and manufacturers with a complex set of inter‐connected problems distributed across the supply chain. This research identified 32 causes affecting on‐shelf‐availability, grouped into eight themes, six of which are generic (forecasting, collaboration, replenishment, IT, distribution and production), and two which are specific to promotions (timescales and promotional process). This classification provides practitioners with a framework to improve promotional on‐shelf‐availability and academics with a more comprehensive range of the factors affecting on‐shelf‐availability, including two new themes not previously documented.

Although the number of cases does not allow statistical analysis, the size and scope of the organizations involved helps to underpin the generalizability of the findings. The volume of data collected for retailers is significantly higher than for manufacturers, although this only reflects the importance of retailers in ensuring on‐shelf‐availability.

This paper presents a framework designed to provide a steer for further research into promotional on‐shelf‐availability and to help retail professionals to prioritize their actions towards improving promotional on‐shelf‐availability.

While on‐shelf‐availability has been the subject of much research, promotional on‐shelf‐availability has not been investigated in significant depth. This research is, to our knowledge, the first to investigate the causes of poor promotional on‐shelf‐availability and expands the knowledge of the field by highlighting the similarities and differences between traditional on‐shelf‐availability and promotional on‐shelf‐availability. Given the increasing use of promotions as a competitive strategy this area of research is both timely and important.