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The need for more holistic and inclusive approaches to assessment and care management for older people is widely promoted but difficult to achieve. This paper describes the All Together Now initiative in Swansea, South Wales, which seeks to promote better practice in assessment and care management by actively involving all stakeholders, older people and family carers, and practitioners and service providers from across the statutory and third sectors. The project is underpinned by a relationship‐centred approach based on the belief that an enriched environment of care will only be created when the needs of all stakeholders are acknowledged and given attention. How such a model was used to establish the goals for the project is described, together with the proposed model of evaluation.

For health and social care services to become truly person-centred requires a fundamentally positive mindset from professionals and care workers, and a willingness to take some risks. The purpose of this paper is to explore how this will apply to delivering dementia services, where almost all of the initial impressions are of deficits, disability and disadvantage.

The co-authors combine their knowledge and experience of supporting and developing staff working in dementia services. The concept of positive risk-taking is explored within the legislative framework of the Mental Capacity Act 2005, Safeguarding and the Care Act 2014.

Practitioners face a range of challenges when it comes to supporting people living with dementia to take risks through exercising personal choices and making their own decisions. However, the concept of positive risk-taking applies equally to people living with dementia who have or who lack mental capacity in relation to their decision making.

This paper places positive risk-taking within a context of strengths-based, values-based and relationship-based working. Practical tips are offered for putting positive risk-taking into practice.

In this paper we give a synoptic view of the growth of the text processing technology of information extraction (IE) whose function is to extract information about a pre‐specified set of entities, relations or events from natural language texts and to record this information in structured representations called templates. Here we describe the nature of the IE task, review the history of the area from its origins in AI work in the 1960s and 70s till the present, discuss the techniques being used to carry out the task, describe application areas where IE systems are or are about to be at work, and conclude with a discussion of the challenges facing the area. What emerges is a picture of an exciting new text processing technology with a host of new applications, both on its own and in conjunction with other technologies, such as information retrieval, machine translation and data mining.

With organizations constantly seeking to grow, remain competitive and meet changing business conditions, the human resources function, like other functions, is under scrutiny to deliver value‐adding quality services to the business, coupled with a drive to reduce operating costs. Outsourcing “non‐core” activity presents HR with a significant opportunity to focus on those activities that really add value to the bottom line.

Benecol Spread, a cholesterol-lowering margarine, was a product with unusual media-planning challenges. With a narrow target group and unproven market potential, Johnson & Johnson needed to get the most “bang for the buck” from its Benecol advertising. Would a media-planning model (optimizer) requiring executives to quantify their judgment on several key inputs be helpful in this process? A spreadsheet accompanying the case allows students to weight the target groups and to choose among different advertising vehicles to form the best possible media plan.

The purpose of this paper is to explore whether official inquiries are an effective method for holding the medical profession to account for failings in the quality and safety of care.

Through a review of the theoretical literature on professions and documentary analysis of key public inquiry documents and reports in the UK National Health Service (NHS) the authors examine how the misconduct of doctors can be understood using the metaphor of professional wrongdoing as a product of bad apples, bad barrels or bad cellars.

The wrongdoing literature tends to present an uncritical assumption of increasing sophistication in analysis, as the focus moves from bad apples (individuals) to bad barrels (organisations) and more latterly to bad cellars (the wider system). This evolution in thinking about wrongdoing is also visible in public inquiries, as analysis and recommendations increasingly tend to emphasise cultural and systematic issues. Yet, while organisational and systemic factors are undoubtedly important, there is a need to keep in sight the role of individuals, for two key reasons. First, there is growing evidence that a small number of doctors may be disproportionately responsible for large numbers of complaints and concerns. Second, there is a risk that the role of individual professionals in drawing attention to wrongdoing is being neglected.

To the best of the authors’ knowledge this is the first theoretical and empirical study specifically exploring the role of NHS inquiries in holding the medical profession to account for failings in professional practice.

The purpose of this paper is to review existing research on whistleblowing in healthcare in order to develop an evidence base for policy and research.

A narrative review, based on systematic literature protocols developed within the management field.

The authors identify valuable insights on the factors that influence healthcare whistleblowing, and how organizations respond, but also substantial gaps in the coverage of the literature, which is overly focused on nursing, has been largely carried out in the UK and Australia, and concentrates on the earlier stages of the whistleblowing process.

The review identifies gaps in the literature on whistleblowing in healthcare, but also draws attention to an unhelpful lack of connection with the much larger mainstream literature on whistleblowing.

Despite the limitations to the existing literature important implications for practice can be identified, including enhancing employees’ sense of security and providing ethics training.

This paper provides a platform for future research on whistleblowing in healthcare, at a time when policymakers are increasingly aware of its role in ensuring patient safety and care quality.

Currently in Great Britain 12.9% of the workforce are unemployed — over three million people. Within this overall total there are considerable variations in the levels of employment in different parts of the country. Even within individual local authorities there will be sizeable differences in the actual size of unemployment from one town to another.

The purpose of this paper is to explore the ways in which narratives of collaborations tagged as successful may be constructed around common characterizations of participants, in order to provide insights to the ways in which stories may be constructed as vehicles for the adoption or adaptation of good or promising practices.

Qualitative interview data from three collaborative situations are analysed through a narrative‐centred procedure with a particular focus on micro‐stories.

The paper provides a set of recurring characterizations observed within narratives of successful collaboration and their employment within the stories offered by collaborating partners. It also suggests the relationship that these characterizations might have to the stimulation or retardation of good collaborative practices.

The paper is derived from interviews in the UK context and extrapolation to other contexts seems plausible but should be conducted cautiously and with reflection.

The particular style of narrative analysis conducted in this work has not been employed to the consideration of collaborative accounts and the characterizations derived may have utility as anchoring elements in stories of collaboration, helpful in both the elicitation and interpretation of such accounts.

The paper explores the relationship between economics and scientific journal publishing in a number of areas by: establishing the fact, neglected by some librarians, that the “serials crisis” is not exclusively a plague infecting the STM sector, but that economics too has been badly affected; providing a more disaggregated analysis of the market power exerted by the dominant commercial publisher in economics journal publishing; considering briefly three academic‐led experiments aimed at improving scholarly communication in economics; comparing the policy stance taken by the UK Competition Commission on scientific publishing and on banking for small businesses in two recent reports and exposing its glaring inconsistency; and suggesting a modest proposal to remedy some of the inefficiencies identified in this paper.