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This paper reports on data pertaining to outsourcing collected from a survey administered in 2002 in Australia. The underlying assumption was that outsourcing is becoming popular for sound business reasons such as economies of scale and enabling executives to concentrate on core business activities. This paper explores the outsourcing decision (to outsource, not to outsource, or to discontinue outsourcing), especially reasons for (not) outsourcing. Most of the reasons have been anticipated in the literature. The strongest group of reasons (termed “Operational”) pertained to cost savings and improving performance, but outsourcing is also used to access skills and resources not available in‐house. The most important impediment to outsourcing was ascertaining relevant costs, and formulating and quantifying requirements. We describe the methodology, report findings and allude to future research.

Gaining access to the cost savings and production efficiencies derived from lowering inventories in the supply chain is as vital for small‐to medium‐sized enterprises (SMEs) as they are for larger manufacturing firms. Lean procurement as a concept has been advanced as a method for achieving this. The purpose of this paper is to discuss a method of addressing some of the critical barriers to implementing lean procurement methodologies in an SME environment through the application of procurement consolidation techniques.

First the relevant theoretical and practitioner literature is reviewed, a theoretical consolidation model is developed, and a worked example is presented.

The barriers face by SMEs trying to implement a lean procurement philosophy are significant. Low volumes, small lot sizes and high frequency purchases incur significant additional distribution costs. The paper argues that the use of a double freight consolidation model (DFCM) is useful to SMEs for maximising the trade‐offs between volume and frequency in an international supply chain.

Whilst this research suggests that SMEs can indeed use the DFCM for lean procurement, the next step is to apply the model in practice.

This paper synthesises consolidation modelling and lean procurement principles. This synthesis is further enhanced by applying a simulated example to the challenging SME environment. The application of the categorisation of both buyers and vendors to the consolidation model is novel.

The purpose of this paper is to conceptualize e‐business adoption and to generate understanding of the range of factors affecting the adoption process. The paper also aims at exploring the perceived impact of e‐business adoption on logistics‐related processes.

Case study research, by conducting in‐depth interviews in eight companies.

E‐business adoption is not exclusively a matter of resources. Increased e‐business adoption and impact are caused by increased operational compatibility, as well as increased levels of collaboration. In terms of e‐business impact this mainly refers to cycle time reductions and quality improvements, rather than direct cost reductions as reported by other authors.

The intrinsic weakness of the research method and the way concepts are operationalized limits the ability to generalize findings.

Managers should emphasize developing their relationships with their suppliers/customers, in an effort to do common e‐business investments, and should aim to increase their partners' commitment to the use of these applications.

This paper provides empirical evidence from a sector where limited research efforts have taken place. Explanations can be helpful to other researchers involved in the understanding of the adoption of e‐business and its impact.

Reports the results of a survey of quality management practices (QMP) in Australian service companies. Although service industries are much more important contributors to GNP and employment than manufacturing industries, most quality management literature is oriented toward manufacturing. We review relevant parts of that literature, especially that on QMP, and propose a definition of this concept. Provides basic information on the use of QMP in Australian service industries such as what QM practices are used, what training is undertaken, attitudes to QMP and impediments to its adoption. We draw conclusions and suggest areas of potential improvement. The most interesting findings are that, first, although 94 per cent of the companies used at least one QM practice, there is no link between the use of QMP and company size or success, second, most companies are progressive in their dealings with suppliers and customers and, third, view training positively.

This paper uses regression analysis of factors obtained from measured variables to find statistical relationships between investment in advanced manufacturing technology (AMT), the planning effort associated with that investment and operational performance of manufacturing firms operating in Australia and Canada. We used this data to test the proposition that foreign firms manage the implementation of AMT better than their domestic counterparts. Several reasons have been advanced for this largely untested proposition. Three hypotheses derived from it were supported by statistical analysis even when the effect of different organisational sizes is taken into account; lending some support to the persistent idea that Australian managers are not as effective as their overseas counterparts.

The purpose of this paper is to explore how differently aggregated order data may affect inventories and service levels in a serial supply chain and compares the results against various levels of information sharing. By performing sensitivity analysis, critical parameters are identified and conjectures for explaining the divergent results on the value of information sharing in prior literature are given.

By using discrete event simulation, the paper analyses various approaches of differently aggregated order data compared to shared demand information.

The experiments show that suppliers cannot accurately estimate demand means and variances because of time‐depending order quantities and biasing effects of order inter‐arrival times. This may lead to inappropriate computations of reorder points and safety stocks. The aggregation of order data can improve the calculations resulting in lower inventories with almost identical service levels. The mean inventory can also be reduced by sharing information but may lead to considerably lower service levels.

As discovered in this paper, simplifications in the supply chain structure may have large effects on the experimental results. Therefore, the value of information sharing and order aggregation strategies should be analyzed in a more complex supply chain network.

Some ordering mechanisms have the effect of increasing the demand variance for upstream companies. This amplification may lead to inefficiencies throughout the entire supply chain. The paper proposes solutions to managers on how they can benefit from order data aggregation and information sharing. The per period variances may be reduced leading to smaller safety stocks and lower costs for the entire supply chain.

The paper shows that the performance of a supply chain may be improved by aggregating order data and compares the results with improvements derived from information sharing strategies.

The purpose of this paper is to present the findings of the MobiCert project, which utilises mobile commerce technology to enhance information access and provision for organic primary producers, so as to improve their integration into the grocery supply chain. This paper is a precursor to developing a mobile solution for both conventional and organic primary producers across Australia and potentially other countries.

The rapid appraisal research approach is selected for this research paper as it is particularly suited for gathering fast, rich and deep data in rural and remote areas.

This paper discusses the development of a mobile information community prototype for organic primary producers in rural South Australia which provides information access and data gathering functionalities through the use of a PDA/Smart phone. The Rural Area Technology Acceptance and Diffusion of Innovation Model is developed to investigate acceptance of mobile technology and the likely diffusion of this innovation in rural areas. It offers a theoretical underpinning for the project, and illustrates how this paper contributes to the management/marketing literature.

This research project is of considerable value for primary producers in rural and remote areas, because it enables and enhances their access to and provision of information – a critical factor for timely and effective access to the grocery supply chain.

The purpose of this paper is to review and discuss a distribution outsourcing alliance between a small‐to‐medium scale food processor and a national distributor of frozen and chilled food products. The paper discusses the influence of market dynamics, core and differentiated competencies and strategic intents on alliance formation and operations in the small‐to‐medium scale food enterprise sector.

The dyadic relationship of a small‐to‐medium scale food processor and its distributor is investigated through reviewing past studies of processor‐distributor alliances, conducting in‐depth face‐to‐face interviews with senior managers in both firms, and reviewing documents and correspondence between the firms.

The partners do not complement their core and differentiate competencies to achieve greater customer value creation through a joint enterprise business model. The alliance focuses pre‐eminently on short‐term sales development and cost savings targets. Non‐achievement of these targets adversely influences partners' trust and commitment to the alliance. A significant strength of the alliance is its capacity to identify customer needs and use this knowledge to speedily develop and introduce new products. In its present form this alliance is unsustainable. The partners should adopt a new philosophy and vision to pursue an alliance that will use their core and differentiated competencies more effectively.

To generalise the findings and inform theory building, the research has to be replicated in other businesses and market environments. The findings are specific to the market environment and strategies of a single small‐to‐medium scale food processor and a single national distributor of frozen and chilled foods. Multi‐case studies in multi‐contexts (capturing varying sizes of business, industry sectors, target market segments, competitive environments and market environments) have to be completed to enable generalisation and theory building.

This paper demonstrates the disadvantages of pursuing distribution outsourcing alliances with a short‐term and enterprise level perspective. The case study provides real life evidence of the benefits of pursuing distribution outsourcing alliances based on a joint enterprise philosophy.

This paper contributes to knowledge on distribution outsourcing alliances, a topic that several recent studies have identified as not having been explored in great detail in extant supply chain studies.

Organisations constantly seek improvement of organisational practices or market positions by implementing improvement programs and quality initiatives such as ISO certification. An improvement project is any project that aims to make a business process more efficient, flexible, reliable or responsive; or raise the quality of working life. Notes that few organisations make the effort to evaluate the effectiveness of such improvement programs, explores why this might be so, and describes some of the benefits of undertaking evaluation activities. Presents a methodology for selecting Key Performance Indicators most appropriate to selected business processes and assessing an improvement program, and describes the methodology’s implementation in a small Australian software company. Stresses that measurement of performance before and after ostensible improvements is needed for objective assessment of change processes.