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Explains the approach of neuro‐linguistic programming (NLP). Outlines its use in enabling managers to uncover their own wisdom and excellence and explores its distinctive features. Proposes that NLP can be applied to everyone and can help individuals to overcome their lack of confidence and can provide the techniques needed to perform at optimum levels.

This paper aims to detail the practice and successes of John Cassidy-Rice, of NLP Excellence, a neuro-linguistic programming (NLP) trainer who delivers a wide range of NLP programs to help people to achieve both personal development and professional success.

Focuses on the science behind NLP and the various techniques used by the trainer to instill confidence, improve communication and help subjects to achieve both personal and commercial success. Includes the story of one individual who used NLP to influence his own power of thinking, and that of those around him, to bring about positive change.

Showcases how an in-depth understanding of people’s values, the communication tools they use and the language they use can help business owners and managers to achieve their goals.

Reveals that, through unlocking how the brain programs itself, and the study of the various patterns of the brain, people can learn how to engage more effectively with members of their own teams, their clients and prospective clients. This can help them to influence and inspire others and ultimately to improve productivity and profitability.

Demonstrates how, as a training tool, NLP enhances personal and professional development, with techniques increasingly being adopted in the commercial world to help companies to gain a significant advantage over their competitors as well as instill confidence and improve morale among the workforce.

Reveals, in a case study, how NLP helped to transform the life of a single individual.

The archetypal manager is a dying species. Conservative left‐brains concepts all appear outdated – now the emphasis is on the individual, more specifically the right side of the brain of the individual – Neuro Linguistic Programming (NLP). Examines the methodologies and applications involved, including the right‐brain origins of “intrapreneuring”, and generally the great improvements achieved from introducing the technique of self‐development in managerial development programmes.

Although numerous national and organisational level approaches have taken to improve their mental health, Japanese workers still suffer from high rates of mental health problems. Despite its worldwide application, neuro-linguistic programming (NLP) has not been evaluated for these problems in-depth. The purpose of this paper is to examine the effects of NLP training for mental health among Japanese workers.

A pre-post test design with repeated measurements was used with 30 Japanese workers, who were undertaking NLP Practitioner Certification training. The effects on mental health were assessed with the Depression, Anxiety and Stress Scale-21 and the Warwick-Edinburgh Mental Well-being Scale at pre-training, post-training and a three-month follow-up.

The mean scores of depression and stress decreased significantly, and mental well-being increased significantly between pre-training and post-training and between pre-training and follow-up. There was no significant difference between post-training and the follow-up for any of the measures.

The results suggest this training was effective for mental health of Japanese workers, and the positive effects on mental well-being were sustained.

This is the first ever study to empirically evaluate the effects of the regulated NLP training on the mental health of Japanese workers, conducted by researchers well-versed in NLP. This training might be conducive to improving the mental health of the Japanese workforce. Larger scale and/or controlled studies are needed.

Neuro‐linguistic‐programming (NLP) is the art and science of personal excellence and genius. Neuro being a person’s neurology, the mind and body working as one, our minds affect our bodies and vice versa, and sometimes they do not work well together, i.e. when we get ill through overworking, executive burnout. Linguistic meaning all language, as only 8 per cent of our spoken words are conveying our message, 37 per cent is conveyed though tonality, and a massive 55 per cent of our message is through body language. Programming is the way we operate in the world, from a simple daily routine such as brushing our teeth, to the more complex programs we learn in adulthood like issues we are involved in at work and in relationships. Not all programs are useful, e.g. phobias, non‐productive/destructive behaviours, or behavioural reactions to limiting beliefs. NLP provides tools and techniques to help both discover and change non‐supportive beliefs and behaviours.

Considered in this fifth section are competences as the common language of HRM; the “Investors in People” initiative; the cost‐effectiveness of computer‐based training; neuro‐linguistic programming; and customized skills assessments.

Discusses ways in which qualitative techniques might be incorporated in quantitative research and quantitative techniques in qualitative research ‐ a transfer of techniques. Explores the use of neuro‐linguistic programming (NLP) and projective techniques in quantitative research. Reports the results of customizing a self‐completion questionnaire to a respondent’s preferred representational system (PRS). This application of NLP produced encouraging findings. Provides suggestions for further research. Describes an example of how NLP and projective techniques can benefit a quantitative study with a case study in which TRBI’s BrandWorks was used. Suggests that, although the adoption by qualitative researchers of techniques used in quantitative research focuses on computer applications, the recent academic interest in the use of text analysers has not been matched by practitioners. Discusses issues related to quality, validity, transparency and value, and reports the findings of a survey of the largest qualitative marketing research suppliers. Finally, examines the use of correspondence analysis and describes ways in which correspondence analysis might benefit the qualitative researcher.

Describes how neuro‐linguistic programming (NLP) techniques helped employees of a Tube maintenance company during a period of major organizational upheaval.

Explains the background to NLP training among the learning and development team at Metronet Rail, and the use the team members made of the techniques.

Details, in particular, how good communication, listening and empathy skills proved invaluable as the significant organizational changes unfolded.

Reveals that NLP techniques also helped the learning and development team to develop individualized options to assist other people caught up in the change.

Highlights how NLP techniques can help people to develop as individuals, as well as employees, to the benefit of society as a whole, as well as individual employers.

Reveals how NLP training can help to get the best out of people during organizational change.

This paper aims to analyse an initiative to provide learners on “career‐based” programmes with opportunities to reflect upon their values within the context of sustainability.

An international literature review relating values and behaviour to the sustainability agenda led to the development of “sustainability training” workshop activities for construction students at the University of Plymouth. The activities, drawing on good practice from a range of education for sustainability initiatives and the behavioral discipline Neuro Linguistic Programming, enable participants to elicit and reflect upon their core values and to relate these to key sustainability issues. Following multiple pilots the workshops were offered as voluntary field trials to students, their effectiveness being measured through structured feedback.

The feedback returns demonstrate the popularity of the enquiry‐based learning techniques utilized and the effectiveness of the individual activities in achieving their aims. Constructive criticism centred on the need to simplify some of the activity instructions.

This research shows that open‐ended enquiry‐based learning techniques are useful for promoting sustainability values within educational programmes. As the activities described here are not discipline‐specific, they have potential to be adapted for similar disciplines at other institutions and for use with other career‐based disciplines.

Much is written about the need to embed sustainability values in the curriculum. This paper describes a method of fulfilling this need and may be of significant value to those attempting to embed sustainability within educational programmes.