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1 – 10 of over 3000
Article
Publication date: 27 September 2011

Jennifer Z. Gillespie, Patricia B. Barger, Jennifer E. Yugo, Cheryl J. Conley and Lynn Ritter

The purpose of this paper is to describe two studies that investigate the suppression of negative emotions in the context of elder care, including the emotional job demands that…

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Abstract

Purpose

The purpose of this paper is to describe two studies that investigate the suppression of negative emotions in the context of elder care, including the emotional job demands that may, together with display rules, elicit negative suppression (Study 1) and the association between negative suppression and job attitudes (Study 2).

Design/methodology/approach

Group interviews were conducted to understand the emotional demands of elder care (Study 1), and a survey was administered to direct care providers that included measures of negative suppression, job satisfaction, and job stress (Study 2).

Findings

Difficult events with patients (e.g. deterioration) are an emotional demand that may interact with display rules to elicit negative suppression (Study 1). Negative suppression is generally associated with less favorable job attitudes, controlling for individual differences in affectivity (Study 2).

Research limitations/implications

This investigation is the first both to qualitatively examine the emotional demands of elder care (Study 1) and to empirically demonstrate links between negative suppression and job attitudes (Study 2).

Practical implications

Practitioners face difficulties with recruitment and retention in elder care; the results suggest that negative suppression is a possible point of intervention.

Social implications

There is a shortage of direct care providers in the context of elder care, and the results of the present investigation potentially suggest how to improve working conditions.

Originality/value

The focus on negative suppression in the context of elder care is unique.

Details

Journal of Managerial Psychology, vol. 26 no. 7
Type: Research Article
ISSN: 0268-3946

Keywords

Article
Publication date: 5 June 2020

Roni Laslo-Roth and Tomer Schmidt-Barad

The purpose of this study was to investigate the associations between personal sense of power (PSP) and compliance as a function of the interaction between negative emotion…

Abstract

Purpose

The purpose of this study was to investigate the associations between personal sense of power (PSP) and compliance as a function of the interaction between negative emotion intensity and emotion regulation tactics.

Design/methodology/approach

First, hypotheses linking PSP to different emotional reactions and to different levels of compliance with two types of conflict management styles were formulated. Subsequently, data were collected in three waves with a five-week interval between them to test the hypotheses.

Findings

Results based on principle component analysis and confirmatory factor analysis indicated that workers with high PSP reported lower internalized negative emotions (negative emotions directed to the self) in the workplace and were less inclined to comply with harsh tactics, in comparison to workers with low PSP. The importance of emotional components (suppression and negative emotions in the workplace) was underscored by the moderated mediation model: internalized negative emotions mediated the association between PSP and compliance with harsh tactics as a function of level of suppression such that the link between negative affect and compliance was negative only under high suppression, but not under low suppression.

Research limitations/implications

The findings point to the deleterious influence of high emotional suppression of negative emotions on study behaviors, especially for employees with a low sense of power. Because the data were collected from a single source, which could raise concerns about common method variance and social desirability bias, future study should examine other-reports.

Practical implications

Recruitment and training of employees and managers should aim to create an open and safe organizational environment that encourages emotional expression and lessens emotional suppression.

Social implications

The findings can help develop empowering interventional programs to coach employees to use suppression in an adaptive manner.

Originality/value

The current study sheds new light on the relationships between PSP and compliance from the emotion regulation perspective.

Details

International Journal of Conflict Management, vol. 32 no. 1
Type: Research Article
ISSN: 1044-4068

Keywords

Article
Publication date: 22 July 2019

Mikyoung Lee and Keum-Seong Jang

The purpose of this study is to investigate the relations between emotion regulation (reappraisal and suppression), discrete emotions and emotional exhaustion among nurses.

Abstract

Purpose

The purpose of this study is to investigate the relations between emotion regulation (reappraisal and suppression), discrete emotions and emotional exhaustion among nurses.

Design/methodology/approach

A cross-sectional design was used with 168 nurses in South Korea. Structural equation modeling and path analysis were conducted for analysis.

Findings

Reappraisal correlated positively with enjoyment and pride and negatively with anxiety, anger and frustration, whereas suppression correlated negatively with enjoyment and positively with anxiety and frustration. Moreover, reappraisal was negatively associated with emotional exhaustion, whereas suppression was positively associated with it. Enjoyment was negatively related to emotional exhaustion, and anger and frustration were positively related to it. Enjoyment and frustration mediated the relation between emotion regulation and emotional exhaustion. Findings demonstrate the potentially beneficial influences of reappraisal as well as harmful impacts of suppression in the nursing context.

Research limitations/implications

This paper expands research on nurses’ emotion management by applying Gross’s emotion regulation framework rather than Hochschild’s emotional labor framework. The mediating result suggests that not only nurses but also hospital administrators and nurse managers should pay attention to nurses’ emotional experiences to improve nurses’ well-being and ultimately better nursing practice. This research can provide the basis for developing practical interventions to efficiently regulate nurses’ emotions.

Originality/value

This is the first study exploring the mediating role of emotions in the link between nurses’ emotion regulation and emotional exhaustion. It contributes to interdisciplinary research by integrating perspectives from psychological emotion and emotion regulation research into the nursing field.

Details

International Journal of Organizational Analysis, vol. 27 no. 5
Type: Research Article
ISSN: 1934-8835

Keywords

Book part
Publication date: 7 June 2010

Michelle K. Duffy, Jason D. Shaw, Jenny M. Hoobler and Bennett J. Tepper

We extend emotional-labor research by developing a time-based theory of the effects of emotion regulation in emotional-labor performance. Drawing on Gross's (1998a) process model…

Abstract

We extend emotional-labor research by developing a time-based theory of the effects of emotion regulation in emotional-labor performance. Drawing on Gross's (1998a) process model, we argue that antecedent- and response-focused regulatory styles can be used to make differential predictions about outcomes such as performance, health, and antisocial behavior and that these effects differ in shorter- and longer-time windows. We discuss the theoretical implications and address the strengths and limitations of our approach.

Details

Research in Personnel and Human Resources Management
Type: Book
ISBN: 978-0-85724-126-9

Article
Publication date: 22 October 2021

Laurel Aynne Cook, M. Paula Fitzgerald and Raika Sadeghein

One shift in the retail landscape is the workload transfer from the retailer to the consumer. This study aims to explore consumer perceived effort and the consequences of this…

Abstract

Purpose

One shift in the retail landscape is the workload transfer from the retailer to the consumer. This study aims to explore consumer perceived effort and the consequences of this workload transfer.

Design/methodology/approach

Two scenario-based experiments were conducted. Partial least squares modeling was implemented on the experimental survey data to explore how different dimensions of effort (i.e. mental, physical and emotional) and surface acting contribute to perceptions of effort and value.

Findings

Surface acting increases consumer effort perceptions. Consumers’ value perceptions decline as perceived effort increases. Effort perceptions attenuate when consumers have a choice. The paper also brings attention to the shortcomings in the current conceptualization of surface acting and perceived effort, and reconceptualizes effort as a formative construct.

Practical implications

This paper cautions marketers about the potential negative implications of shadow work. Service marketers should provide a choice between face-to-face (F2F) and self-service technologies whenever possible. In addition, marketers should develop and implement strategies for reducing consumer surface acting.

Originality/value

This study includes an extended conceptualization and new operationalization of consumer surface acting, revised thinking about measuring consumer effort and a unique approach to accounting for effort perceptions of traditional F2F service vs SST.

Details

Journal of Services Marketing, vol. 36 no. 2
Type: Research Article
ISSN: 0887-6045

Keywords

Article
Publication date: 4 September 2017

Nadine Andrews

The purpose of this study is to gain insight into psychosocial factors influencing sustainability professionals in their work to lead by influencing and improving…

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Abstract

Purpose

The purpose of this study is to gain insight into psychosocial factors influencing sustainability professionals in their work to lead by influencing and improving pro-environmental decision-making in their organisations and to increase understanding of psychosocial factors that affect their effectiveness in achieving desired results.

Design/methodology/approach

Using Interpretative Phenomenological Analysis as a framework, the study enquires into the lived experience of six research subjects. The participants are sustainability professionals and leaders from the UK and Canada. The primary data source is semi-structured interviews, analysed with micro-discourse analysis.

Findings

Key psychosocial factors involved in participants’ experience are identified, specifically psychological threat-coping strategies, psychological needs, motivation and vitality, finding complex interactions between them. Tensions and trade-offs between competency, relatedness and autonomy needs and coping strategies such as suppression of negative emotion and “deep green” identity are modelled in diagrams to show the dynamics. How these tensions are negotiated has implications for psychological well-being and effectiveness.

Practical/implications

The concepts and models presented in this paper may be of practical use to sustainability professionals, environmentalists and organisation leaders, for example, in identifying interventions to develop inner resources, support authentic and effective action and disrupt maladaptive responses to ecological crisis.

Originality/value

The study contributes insight to understanding of underlying processes shaping environmental cognition and behaviour, particularly in relation to psychological threat-coping strategies and interacting factors. With a transdisciplinary approach, the methodology enables nuanced interpretation of complex phenomena to be generated.

Details

Sustainability Accounting, Management and Policy Journal, vol. 8 no. 4
Type: Research Article
ISSN: 2040-8021

Keywords

Book part
Publication date: 6 September 2021

Christian Fuchs

This chapter asks: How do Internet users react to COVID-19 conspiracy theories spread on social media? It presents the findings of a content analysis and critical discourse…

Abstract

This chapter asks: How do Internet users react to COVID-19 conspiracy theories spread on social media? It presents the findings of a content analysis and critical discourse analysis of user comments collected from social media postings that advance COVID-19 conspiracy theories. A total of 2,847 comments made to seven social media postings whose authors support COVID-19 conspiracy theories were collected, coded and analysed.

The analysis shows the contested character of the communication of COVID-19 conspiracy theories and the role of the friend/enemy scheme, verbal attacks, violent threats, satire and humour in such communication processes.

Article
Publication date: 17 February 2012

P. Matthijs Bal and Priscilla Smit

The aim of this paper was to investigate the role of emotion regulation and age in reactions to psychological contract breach towards positive and negative affect. The authors…

2398

Abstract

Purpose

The aim of this paper was to investigate the role of emotion regulation and age in reactions to psychological contract breach towards positive and negative affect. The authors expected that in the context of contract breach, reappraisal emotion regulation mitigate the negative relation with affect. Moreover, based on lifespan theory, suppression emotion regulation was expected to be important for younger workers, because older workers have learned how to express themselves appropriately at the workplace. Consequently, suppression would mitigate the relations of contract breach with well‐being only among younger workers, while it strengthened the relation for older workers.

Design/methodology/approach

Data were collected among 163 employees working in various Dutch organizations. Moderated regression analyses were used to test the hypotheses.

Findings

Reappraisal mitigated the relation of contract breach with positive affect, and suppression mitigated the relations of contract breach with positive affect only among younger workers, while for older workers with high suppression the relations were accentuated. It was also found that contract breach was more strongly related to negative affect for younger workers than for older workers.

Research limitations/implications

Reactions towards psychological contract breaches are influenced by the emotion regulation strategies people employ. Especially reappraisal is important to maintain optimal levels of affect, while suppression is detrimental especially for older workers.

Originality/value

This paper is the first study in which emotion regulation strategies are investigated in the context of psychological contract breaches. The paper presents novel insights into how reactions to contract breaches are modified through emotion regulation strategies and age.

Details

Career Development International, vol. 17 no. 1
Type: Research Article
ISSN: 1362-0436

Keywords

Book part
Publication date: 10 August 2011

Sandra A. Lawrence, Ashlea C. Troth, Peter J. Jordan and Amy L. Collins

Research in industrial and organizational psychology demonstrates that the regulation of negative emotions in response to both organizational stressors and interpersonal workplace…

Abstract

Research in industrial and organizational psychology demonstrates that the regulation of negative emotions in response to both organizational stressors and interpersonal workplace interactions can result in functional and dysfunctional outcomes (Côté, 2005; Diefendorff, Richard, & Yang, 2008). Research on the regulation of negative emotions has additionally been conducted in social psychology, developmental psychology, neuropsychology, health psychology, and clinical psychology. A close reading of this broader literature, however, reveals that the conceptualization and use of the term “emotion regulation” varies within each research field as well as across these fields. The main focus of our chapter is to make sense of the term “emotion regulation” in the workplace by considering its use across a broad range of psychology disciplines. We then develop an overarching theoretical framework using disambiguating terminology to highlight what we argue are the important constructs involved in the process of intrapersonal emotion generation, emotional experience regulation, and emotional expression regulation in the workplace (e.g., emotional intelligence, emotion regulation strategies, emotion expression displays). We anticipate this chapter will enable researchers and industrial and organizational psychologists to identify the conditions under which functional regulation outcomes are more likely to occur and then build interventions around these findings.

Details

The Role of Individual Differences in Occupational Stress and Well Being
Type: Book
ISBN: 978-0-85724-711-7

Article
Publication date: 19 January 2021

Weiyi Chen, Xinmei Liu and Xiaojie Zhang

The authors investigate when and why a subordinate's expressive suppression facilitates workplace creativity, building on the conservation of resources theory and considering the…

Abstract

Purpose

The authors investigate when and why a subordinate's expressive suppression facilitates workplace creativity, building on the conservation of resources theory and considering the effect of the supervisor's expressive suppression and time pressure as boundary conditions.

Design/methodology/approach

Multisource data were collected from 132 teams in northwestern China, including 132 supervisors and 648 subordinates. Hierarchical regression analyses were used to test the effects.

Findings

The subordinate’s expressive suppression was positively related to their workplace creativity. Challenge time pressure was positively related to workplace creativity, and the subordinate’s expressive suppression was positively related to workplace creativity when challenge time pressure was lower and the supervisor's expressive suppression was higher. Hindrance time pressure was negatively related to workplace creativity, and a positive relationship between a subordinate's expressive suppression and workplace creativity was also found with less hindrance time pressure and greater expressive suppression by their supervisor.

Originality/value

By examining the role of the supervisor as a source of downward spillovers in various time pressure contexts, the study explains why a subordinate’s suppression facilitates workplace creativity from the conservation of resources perspective.

Details

Management Decision, vol. 59 no. 10
Type: Research Article
ISSN: 0025-1747

Keywords

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