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An unexpected Coronavirus (COVID-19) pandemic has negatively affected the tourism and the hospitality industry, including luxury accommodation service providers. While this was not the first virus outbreak to impact the tourism sectors, in this case, its consequences were devastating. In this light, this contribution analyzes the case of an Italian luxury hotel, a winner of numerous awards during the last few years, including the prestigious World Luxury Hotel Award. The researchers compare its pre- and the post-COVID situation. They clarify that the outbreak has resulted in reduced reservations and explain how the upscale hotel responded to the unprecedented crisis by implementing different approaches. The luxury hospitality business decided to defend its brand differentiation and positioning strategy by continue offering improved service quality and by introducing enhanced hygiene and sanitation facilities, in order to deliver customer-centric experiences to their valued guests.

This paper aims to identify factors that influence customers' panic buying behavior during the COVID-19 pandemic.

A self-administered questionnaire was distributed to 357 participants in Fiji, and structural equation modeling to analyze the collected data.

Results indicate that expected personal outcomes is positively associated with customers' attitudes while expected community-related outcomes negatively impact customers' attitudes. Factors such as attitude, subjective norms, scarcity, time pressure and perceived competition were found to positively influence customers' panic buying intention. Furthermore, scarcity and time pressure were confirmed to positively influence perceived competitiveness while perceived social detection risk negatively influences customer's panic buying intention.

The findings highlight the need for better measures to ensure that every customer has access to goods and services and is not deprived of such necessities in times of a crisis. These results will assist store managers and policymakers in introducing better management, social policies and resource utilization mechanisms to mitigate panic buying during the pandemic.

This study's findings contribute to the literature on customer's panic buying behavior during a global pandemic. Research in this area remain scarce, inconsistent and inconclusive. Novel insights are generated as this study is the first to combine the theory of planned behavior, privacy calculus theory and protection motivation theory. Applying these theories allows new relationships to be tested to better understand customer behavior during a global pandemic. With most studies on customer behavior during crises and disasters in developed countries, this study generates new insights by exploring customer behavior in a developing country.

The global spread of the COVID-19 pandemic has affected businesses worldwide. Arguably, one of the most affected industries is the hospitality sector, where the world has seen a substantial drop in personal and professional travel owing to severe lockdowns, which has particularly harmed the hotel and tourism industries by lowering occupancy and profits. The purpose of this research is to investigate the impact of the COVID-19 epidemic on the emotional and mental well-being of hospitality workers in Dubai, United Arab Emirates.

A quantitative cross-sectional technique was used, with 517 respondents drawn from Dubai's major hotels.

Fear of the COVID-19 pandemic was found to be positively connected to employees' emotional weariness, which is then positively related to their intention to leave their organizations.

The paper gives suggestions to managers on how to best deal with their employees, especially the more competent ones, as they are more likely to leave during a pandemic.

Contrary to suggestions in the literature and our predictions, this paper found that self-efficacy positively moderated the relationship between fear of COVID and emotional exhaustion such that workers with high self-efficacy were more prone to emotional exhaustion as a result of their fear of COVID. Furthermore, the results of the research suggest that it is the more competent workers who are more likely to be affected, during a pandemic, and thus their loss is expected to cause greater loss to their organizations.

Hygiene theater is a new phenomenon that has emerged from the ongoing Coronavirus (Covid-19) global pandemic. The authors propose and test the concept of hygiene theater – comprised of purposeful and visible dynamic performance and static staging cues – on customers' approach-avoidance intentions in the retail environment. The authors explore the underlying process and show when environmental conditions such as human crowding dilute the positive effects of hygiene theater.

Across three experiments, participants evaluated a video or scenario related to a shopping experience in a retail store. Sequential mediation and moderated sequential mediation using PROCESS were performed.

The results show a positive and direct effect of hygiene visibility on approach responses, due to a reduction in perceived risk and increased psychological comfort. This positive effect is diluted when crowding in the retail environment is high.

As society adapts to a new normal, this study offers contributions to improve theoretical knowledge of the impact of hygiene theater on customer approach responses, helping retailers to develop and implement health and safety policies, better equipping them to manage similar situations going forward. The authors provide insights for academics and practitioners alike.

Following research into the application of Electronic Monitoring (EM), Criminal Justice Order (2016) no. 954 was published, which introduced EM for offenders leaving custody in England and Wales (Ministry of Justice, 2016). EM was later extended to include those subjected to release on temporary licence (ROTL). The purpose of this study is to be the first, to the best of the authors’ knowledge, to evaluate a pilot project using EM during the ROTL process. The outcome allowed for recommendations to be made regarding the continued use of EM within the open prison estate.

This is a qualitative research project involving semi-structured interviews with staff and residents. Transcripts were analysed using thematic analysis which resulted in exploration of 4 themes and 11 sub-themes and recommendations for future research/practice.

Results demonstrated that both staff and residents evaluated the use of EM as helpful with regard to evidencing compliance with ROTL conditions. In addition, staff also found it helpful for providing additional reassurance to victims and providing evidence for ROTL breaches.

To the best of the authors’ knowledge, this was the first qualitative evaluation of EM relating to the ROTL process. The evaluation improves understanding of the value of EM for policymakers and the Ministry of Justice, especially in terms of the ROTL process. The recommendations made in this paper evidence the value of EM use in the future.

This evaluation supports continued use of EM and its integration into policy and procedures for residents subject to temporary licence. This paper concluded that consistent and reliable use of EM may contribute to victim reassurance and reduce recidivism of residents during ROTL, subsequently increasing the public’s perception of safety.

This purpose of this study is to examine future fears and reassurances about the nature of the recent artificial intelligence (AI) language model-based application, ChatGPT, use in the fields of scientific research and academic works and assignments. This study aims at exploring the positive and negative aspects of the use of ChatGPT by researchers and students. This paper recommends some practical academic steps and suggestions that help the researchers and publishers curtail the percentage of spread of unethical works such as plagiarism.

The emergence of OpenAI’s Generative Pre-Trained Transformer 3 (GPT-3) has recently sparked controversy and heated debate among academics worldwide about its use and application. The concern of experts and researchers about the GPT-3 platform entails how it would be of much support to the researchers and academic staff and how it might be used and misused to negatively affect academic and scholarly works. This research explored future fears and reassurances about the nature of Chat GPT-3 use at academic and scientific levels. The data for this research was obtained through the qualitative interviews of seven experts in AI, scientific research and academic works. The findings of the study showed that ChatGPT-3 has significant potential and is helpful if used wisely and ethically at scientific and academic levels. On the other hand, the results reported the experts' fears of the frequent use of ChatGPT including the misuse of ChatGPT as a tool to plagiarize and make the researchers dependent, not self-reliant and lazy. The widespread concern of many scholars is that ChatGPT would lead to an increase in the possibility of plagiarism and provide less control over research and writing ethics. This study proposed some stages and suggested that AI language model programs, including ChatGPT, should be integrated with widespread publishers and academic platforms to curtail the percentage of plagiarism and organize the process of publishing and writing scientific research and academic works to save the rights of researchers and writers.

The findings of the research presented that ChatGPT can act as a potential and useful tool if used wisely and ethically at scientific and academic fields. On contrast, the results also reported the negative aspects of the extensive ChatGPT's that leads to the spread of plagiarism and making the researchers and the students machine-dependent, not self-reliant and lazy. This study proposed some stages and suggested that AI language model programs, including ChatGPT, should be integrated with widespread publishers and academic platforms to curtail the percentage of plagiarism and organize the process of publishing and writing scientific research and academic works to save rights of researchers and writers.

To the best of the authors’ knowledge, this paper is the first of its kind to highlight the relationship between using ChatGPT and the spread of both positive and negative aspects of its extensive use in scientific research and academic work. The importance of this study lies in the fact that it presents the concerns and future fears of people in academia as they cope with and deal with the inevitable reality of AI language models such as ChatGPT.

Earthquake stressful events cause many consequences and need for survivors. Housing reconstruction is one of the most urgent needs; due to traumatic experiences, dialectical changes in people–place relationships occur.

The present study uses the Poe method and Q methodology to identify the hidden dimensions of trauma-informed housing reconstruction. A questionnaire with 74 items on the Likert scale was developed based on indicative Poe. It was completed by the purposive sampling method by Bam households. The influential factors in housing reconstruction with a psychological recovery approach were extracted by q-factor analysis in communities with different traumatic experiences.

According to the findings, first, people who had experienced complete home destruction; severe physical injuries; loss of family members and relatives; and were trapped under the earthquake rubble have different place-based needs in housing reconstruction for coping with fears and environmental concerns, protective behaviors, safety perception and as result safety reassurance. Second, regardless of the traumatic experience and losses, reconstruction acceleration and economic-social dignity have a positive effect on the communities’ psychological recovery.

It is noteworthy that housing reconstruction with a psychological recovery approach has two basic aspects. Although some independent factors of traumatic experiences will be efficient in this approach, it was found that the type of earthquake traumatic experiences will also be effective in the survivors’ place-based needs and biases.

The purpose of this study was to assess whether a simple intervention could sustain new hires’ high engagement levels beyond the first six months. This case study illustrates how a simple intervention can extend the “job honeymoon“ – a brief period of high engagement – up to a year post hire.

This study reports the results of a randomized, controlled study in one organization using a “wise intervention,” a method derived from social science research in educational settings.

This case study illustrates that it is possible to extend the job honeymoon up to a year post-hire. Acknowledging to new hires that transitions are challenging produced a statistically significantly higher sense of belonging and higher employee satisfaction up to 9+ months post-hire.

This work was inspired by research from Gregory M. Walton, and it illustrates the potential value for application in the workplace. However, its generalizability to all organizations will require further study.

This work is most relevant for human resources leaders and managers who want to ensure new hires are well supported. This study found that acknowledging the difficulty of a transition increases the engagement of new team members substantially and likely enhances productivity and team effectiveness for months to come.

The highly counterintuitive but critically important idea of this study is that people need reassurance that transitions might feel hard but are a shared experience. Providing that reassurance is a simple, easy-to-apply approach to support the newest members of a team or organization and sustain their engagement for months to come.

This study aims to evaluate the quality of information recorded in Behaviour Monitoring Charts (BMC) for Behaviours that Challenge (BtC) in dementia in an older adult inpatient dementia service in the North of England (Aim I) and to understand staff perceptions and experiences of completing BMC for BtC in dementia (Aim II).

Descriptive statistics and graphs were used to analyse and interpret quantitative data gathered from BMC (Aim I) and Likert-scale survey responses (Aim II). Thematic analysis (Braun and Clarke, 2006) was used to analyse and interpret qualitative data collected from responses to open-ended survey questions and, separately, focus group discussions (Aim II).

Analysis of the BMCs revealed that some of the data recorded relating to antecedents, behaviours and consequences lacked richness and used vague language (i.e. gave reassurance), which limited its clinical utility. Overall, participants and respondents found BMC to be problematic. For them, completing BMCs were not viewed as worthwhile, the processes that followed their completion were unclear, and they left staff feeling disempowered in the systemic hierarchy of an inpatient setting.

Functional analysis of BMC helps identify and inform appropriately tailored interventions for BtC in dementia. Understanding how BMCs are used and how staff perceive BMC provides a unique opportunity to improve them. Improving BMC will support better functional analysis of BtC, thus allowing for more tailored interventions to meet the needs of people with dementia.

This paper aims to describe the outcomes of the use of the Quality Outcome Measure for individuals with dementia (QOMID) within a dementia pathway for people with Down’s syndrome (DS). The QOMID is a tool for clinicians to use with 17 outcome domains, each with descriptors for early, mid and late stage dementia, rated on a four point scale from rarely achieved for the person (1) to consistently and completely achieved for the person (4).

Data from first time use of the QOMID with 49 people with DS and dementia was analysed to determine if specific outcome domains are more achievable than others, if this differs by stage of dementia and what recommendations are suggested.

Results suggest that there were significant differences in achievability across the domains but that achievability did not vary between early and mid-stages of dementia. The themes with most recommendations were: quality of paperwork and documentation; improving communication with the person with DS and dementia; and working together with health and social care professionals.

Results suggest that outcomes which fall outside of the typical learning disabilities skillset and are dementia specific are being achieved less often. Primarily, recommendations focused on practical solutions such as using visual timetables to communicate with the person and adapting their environment. Further work on integrating the QOMID and stage-related team training for care staff is underway.

To the best of the authors’ knowledge, this is the first detailed analysis of the use of the QOMID in clinical practice with people with DS and dementia.