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Book part
Publication date: 26 August 2019

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Emotions and Leadership
Type: Book
DOI: https://doi.org/10.1108/S1746-979120190000015017
ISBN: 978-1-83867-202-7

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Book part
Publication date: 24 September 2018

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Individual, Relational, and Contextual Dynamics of Emotions
Type: Book
DOI: https://doi.org/10.1108/S1746-979120180000014001
ISBN: 978-1-78754-844-2

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Book part
Publication date: 20 July 2017

Emotions and Emotional Regulation in HRM: A Multi-Level Perspective

Neal M. Ashkanasy, Ashlea C. Troth, Sandra A. Lawrence and Peter J. Jordan

Scholars and practitioners in the OB literature nowadays appreciate that emotions and emotional regulation constitute an inseparable part of work life, but the HRM…

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Scholars and practitioners in the OB literature nowadays appreciate that emotions and emotional regulation constitute an inseparable part of work life, but the HRM literature has lagged in addressing the emotional dimensions of life at work. In this chapter therefore, beginning with a multi-level perspective taken from the OB literature, we introduce the roles played by emotions and emotional regulation in the workplace and discuss their implications for HRM. We do so by considering five levels of analysis: (1) within-person temporal variations, (2) between persons (individual differences), (3) interpersonal processes; (4) groups and teams, and (5) the organization as a whole. We focus especially on processes of emotional regulation in both self and others, including discussion of emotional labor and emotional intelligence. In the opening sections of the chapter, we discuss the nature of emotions and emotional regulation from an OB perspective by introducing the five-level model, and explaining in particular how emotions and emotional regulation play a role at each of the levels. We then apply these ideas to four major domains of concern to HR managers: (1) recruitment, selection, and socialization; (2) performance management; (3) training and development; and (4) compensation and benefits. In concluding, we stress the interconnectedness of emotions and emotional regulation across the five levels of the model, arguing that emotions and emotional regulation at each level can influence effects at other levels, ultimately culminating in the organization’s affective climate.

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Research in Personnel and Human Resources Management
Type: Book
DOI: https://doi.org/10.1108/S0742-730120170000035002
ISBN: 978-1-78714-709-6

Keywords

  • Emotions
  • emotional regulation
  • five-level model

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Book part
Publication date: 7 June 2016

Research on Emotion in Organizations

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Emotions and Organizational Governance
Type: Book
DOI: https://doi.org/10.1108/S1746-979120160000012018
ISBN: 978-1-78560-998-5

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Book part
Publication date: 19 October 2020

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Emotions and Service in the Digital Age
Type: Book
DOI: https://doi.org/10.1108/S1746-979120200000016019
ISBN: 978-1-83909-260-2

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Book part
Publication date: 26 June 2012

Research on Emotion in Organizations

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Experiencing and Managing Emotions in the Workplace
Type: Book
DOI: https://doi.org/10.1108/S1746-9791(2012)0000008022
ISBN: 978-1-78052-676-8

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Book part
Publication date: 7 July 2015

Research on Emotion in Organizations

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New Ways of Studying Emotions in Organizations
Type: Book
DOI: https://doi.org/10.1108/S1746-979120150000011022
ISBN: 978-1-78560-220-7

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Book part
Publication date: 14 August 2014

Research on Emotion in Organizations

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Emotions and the Organizational Fabric
Type: Book
DOI: https://doi.org/10.1108/S1746-979120140000010024
ISBN: 978-1-78350-939-3

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Book part
Publication date: 29 July 2011

Research on Emotion in Organizations

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What Have We Learned? Ten Years On
Type: Book
DOI: https://doi.org/10.1108/S1746-9791(2011)0000007021
ISBN: 978-1-78052-208-1

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Book part
Publication date: 13 July 2017

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Emotions and Identity
Type: Book
DOI: https://doi.org/10.1108/S1746-979120170000013018
ISBN: 978-1-78714-438-5

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