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Article
Publication date: 4 March 2021

Xiaohui Zhao, Sira Yongchareon and Nam-Wook Cho

The purpose of this research is to explore the ways of integrating situational awareness into business process management for the purpose of realising hyper automated…

Abstract

Purpose

The purpose of this research is to explore the ways of integrating situational awareness into business process management for the purpose of realising hyper automated business processes. Such business processes will help improve their customer experiences, enhance the reliability of service delivery and lower the operational cost for a more competitive and sustainable business.

Design/methodology/approach

Ontology has been deployed to establish the context modelling method, and the event handling mechanisms are developed on the basis of event calculus. An approach on performance of the proposed approach has been evaluation by checking the cost savings from the simulation of a large number of business processes.

Findings

In this research, the authors have formalised the context presentation for a business process with a focus on rules and entities to support context perception; proposed a system architecture to illustrate the structure and constitution of a supporting system for intelligent and situation aware business process management; developed real-time event elicitation and interpretation mechanisms to operationalise the perception of contextual dynamics and real-time responses; and evaluated the applicability of the proposed approaches and the performance improvement to business processes.

Originality/value

This paper presents a framework covering process context modelling, system architecture and real-time event handling mechanisms to support situational awareness of business processes. The reported research is based on our previous work on radio frequency identification-enabled applications and context-aware business process management with substantial extension to process context modelling and process simulation.

Details

Business Process Management Journal, vol. 27 no. 3
Type: Research Article
ISSN: 1463-7154

Keywords

Article
Publication date: 24 May 2011

Bokyoung Kang, Jae‐Yoon Jung, Nam Wook Cho and Suk‐Ho Kang

The purpose of this paper is to help industrial managers monitor and analyze critical performance indicators in real time during the execution of business processes by…

1750

Abstract

Purpose

The purpose of this paper is to help industrial managers monitor and analyze critical performance indicators in real time during the execution of business processes by proposing a visualization technique using an extended formal concept analysis (FCA). The proposed approach monitors the current progress of ongoing processes and periodically predicts their probable routes and performances.

Design/methodology/approach

FCA is utilized to analyze relations among patterns of events in historical process logs, and this method of data analysis visualizes the relations in a concept lattice. To apply FCA to real‐time business process monitoring, the authors extended the conventional concept lattice into a reachability lattice, which enables managers to recognize reachable patterns of events in specific instances of business processes.

Findings

By using a reachability lattice, expected values of a target key performance indicator are predicted and traced along with probable outcomes. Analysis is conducted periodically as the monitoring time elapses over the course of business processes.

Practical implications

The proposed approach focuses on the visualization of probable event occurrences on the basis of historical data. Such visualization can be utilized by industrial managers to evaluate the status of any given instance during business processes and to easily predict possible subsequent states for purposes of effective and efficient decision making. The proposed method was developed in a prototype system for proof of concept and has been illustrated using a simplified real‐world example of a business process in a telecommunications company.

Originality/value

The main contribution of this paper lies in the development of a real‐time monitoring approach of ongoing processes. The authors have provided a new data structure, namely a reachability lattice, which visualizes real‐time progress of ongoing business processes. As a result, current and probable next states can be predicted graphically using periodically conducted analysis during the processes.

Details

Industrial Management & Data Systems, vol. 111 no. 5
Type: Research Article
ISSN: 0263-5577

Keywords

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