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This paper presents the most recent progress and implementation of the Network Inter‐Library Document Exchange (NILDE) system, a web based document delivery (DD) software for libraries and end‐users. NILDE allows libraries to manage the entire workflow of DD activities, both borrowing and lending, through the provision of synthetic and analytical statistics, DD performance indicators such as “fill‐rate” and “turn‐around time”, and support for secure electronic delivery. New technologies, referred to as Web 2.0, have been incorporated into NILDE, making it an even more user‐oriented and friendly tool for document delivery and scholar work.

The paper presents the key factors that have made NILDE a successful tool and a “de facto” standard for document delivery among Italian libraries: the policies, i.e. the rules the community has imposed on itself, and the processes, i.e. the procedures through which the libraries provide DD services using NILDE.

The rise in NILDE users has allowed the building of a cooperative network to promote resource sharing based on a degree of standard quality of service and fair behaviour. It was found how, by adhering to these principles, libraries start up a virtuous cycle within the NILDE network, increasing its own value.

The paper will be of interest to librarians wanting to start a successful cooperative network and all those with an interest in developments in resource sharing in Italy.

The purpose of this paper is to present new concepts and features introduced in NILDE 4.0, an online ILL and document supply request system designed for and used by more than 700 Italian libraries and research institutions.

The authors use a case study approach based on their professional experience at the NILDE Administrator library, the CNR Research Area Library of Bologna.

New concepts and features include, among others, a multilingual user interface, a Z39.50 link to national catalogues and union catalogues, a ranking algorithm to assist libraries in balancing their ILL borrowing and lending volumes with partner libraries, a single sign-on user authentication and authorisation system, and a bibliographic citation management system. Future development plans include the ability to create library groups; although this functionality is already built into the new system architecture, it has not yet been implemented by the community.

The authors have published previously on earlier versions of the NILDE software; this paper presents an overview of the recently released version 4.0.

The purpose of this paper is to report on the surveys, carried out during 2011 and 2013, regarding the functionality of and possible improvements to Italy’s nationwide resource sharing service NILDE (Network for Inter-Library Document Exchange).

The methodology comprises both an analysis of quantitative data about ILL transactions initiated during a 2011 study and a qualitative assessment of the system based on information obtained from the surveys and a SWOT analysis. This proved to be an effective methodology, and a new survey was launched in 2013 to verify whether the choices made and the projects undertaken were in line with user expectations.

The results turned out to be particularly interesting and a source of hints for planning future improvements.

Italian studies for assessing user satisfaction of library services, based on user surveys, often relate to a single library or a single University. The NILDE survey was delivered nationwide to all the registered users of NILDE. This is the most extensive survey for the number of libraries and the various types of end users involved.

The purpose of this paper is to provide insights into the relationship between ILL/document supply and journal subscriptions and to assess recent trends in the ILL service.

This survey is based on data from the ILL service conducted over the five‐year period 2005‐2009 through the Italian Network for Inter‐Library Document Exchange (NILDE).

This paper bears out important previous findings that ILL is not used as a surrogate for journal subscriptions. This is supported by the analysis of a broad number of titles and over a wide time‐range. On the contrary, analysis of data transactions, particularly of the most requested journals, can bring about positive effects on new title acquisitions and negotiations with publishers. This paper also shows, at least for Italy, an overall growth and vitality of ILL, in spite of the widespread availability of e‐journals acquired through consortia purchasing.

The paper presents an insight into the relationship between ILL and journal subscriptions in Italy, a country where few studies have been carried out, and none at all for such a large number of libraries and transactions.

This paper aims to describe the state of the art of the Italian Archivio Licenze Periodici Elettronici (ALPE) project which aims to improve the understanding of the issues raised by licence agreements of electronic resources in the Inter-Library Loan Service and to support librarians in the implementation of the right policies.

ALPE – (E-Journals Licenses Archive) is a national archive of interlibrary loan (ILL) clauses, extracted from standard and negotiated licences, to manage, to publicly share and to check the permitted uses of e-resources for ILL and document delivery.

The ALPE archive facilitates public and free access to a remarkable amount of information and data about ILL conditions granted by the most important commercial and academic publishers, and responds to the practical problems of managing and understanding ILL clauses in e-licences.

The solutions adopted by ALPE effectively solve many of the problems reported in the literature. These should help ILL librarians in dealing with the problems associated with ILL and licensing.

The paper's aim is to provide a review of the literature concerning interlending and document supply and related matters.

The paper is based on the reading of over 150 journals, as well as monographs, reports and web sites.

The Finch report in the UK recommends the Gold route to open access and with this a tipping point would appear to have been reached for open access – at least where authors are funded. More papers from the 12th ILDS conference are reviewed.

The paper represents a useful source for librarians and others concerned with interlending and document supply as well as such related matters as resource sharing and open access.

The purpose of this paper is to describe the use of web services to interconnect the GTBib interlibrary loan (ILL) program with the OCLC WorldShare platform.

The authors describe the current problem of duplication of procedures in libraries that have added their collections to the OCLC WorldCat catalog in recent years and are therefore more likely to receive ILL requests through the WorldShare platform.

A solution that uses web services to insert and retrieve requests between the two systems is presented. Autonomous agents periodically check the status of the requests and keep them updated and synchronized. These agents also inform the library staff of any variation or inconsistency that is detected.

This technology reduces process management time by making it unnecessary to introduce the request data in both systems. Agents are used to check the consistency of statuses between the two systems, thus avoiding errors and omissions and improving the efficiency of the whole ILL process.

This paper describes in detail the technical aspects of the development as a reference for the development of future applications.

The purpose of this paper is to consider and discuss some data about the evolution of Italian Online Public Access Catalogues (OPACs) in the last decade and the possibility to search them cumulatively through the MetaOPAC Azalai Italiano (MAI). Scholars all over the world are interested in Italian OPACs due to the treasures and the historical documents owned by Italian libraries.

After a brief introduction on union and virtual catalogues, with special attention to the Italian scenario, Italian OPACs are illustrated with a rich amount of data about their usage, their geographical distribution, and their growth. All data are available on the web and have been collected in the time through the analysis of log files and the database of the Italian OPACs.

The evolution of Italian OPACs suggests new developments of MAI, such as extension of search to some contents of digital libraries. These are studied and, as far as allowed by the available human resources, progressively adopted in order to improve the quality of the metasearch.

As this tool has no exact parallels in other countries, this paper mainly adopts a descriptive and heuristic approach, rather than evaluating MAI in comparison with other services.

Although a wide amount of literature on MAI is available, only a few papers are in English. This paper then aims to increase the knowledge of MAI for a broadest group of non‐Italian readers.

This study proposes a framework for performance measurement of library consortia services by implementing the indicators listed in ISO 11620. The framework is validated by using real data from HEAL-Link, the national consortium of Greek academic and research libraries to calculate the indicators.

The paper reports on the related work regarding the services consortia offer to their members and the known methods and tools for assessing consortia services; the HEAL-Link case study, the aggregation and handling of data, is presented; ISO 11620 performance indicators for HEAL-Link services are calculated, and the results are discussed in terms of what was learnt- about the consortium, about measuring consortia services performance, and about the standard.

ISO 11620 could be used to measure performance for assessing consortia services. The performance indicators’ results reflect the two major events (mergers and COVID pandemic) that took place during the time of the study. ISO 11620 offers a basic insight that could be well complemented with other tools and standards.

The current study suggests that a widely accepted, easily applied, benchmarking ISO standard could be used to measure common consortia services’ performance, thus contributing to consortia assessment.