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Article
Publication date: 1 June 2003

Chuka Onwumechili and Joy Okereke‐Arungwa

This paper reports a study of 286 Nigerians and their perception of the Nigerian Telecommunications Limited (NITEL) customer service. The study became necessary as NITEL…

Abstract

This paper reports a study of 286 Nigerians and their perception of the Nigerian Telecommunications Limited (NITEL) customer service. The study became necessary as NITEL, which is a century‐old monopoly, began preparing for a telecommunications market that had suddenly been opened to competition by the Nigerian government. Study outcomes showed that Nigerians did not consider NITEL’s services to be “good”, citing several complaints such as poor customer service in general, frequent line breakdowns, high costs, and lengthy installation time. Furthermore, a majority indicated preference for an alternative service provider in a competitive environment. The paper provides pointers to how best for NITEL to strategize considering the above research report. The paper argues that NITEL has very few choices as it is likely to cease existence if it fails to address lingering customer service issues in the coming years within this new competitive environment.

Details

info, vol. 5 no. 3
Type: Research Article
ISSN: 1463-6697

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Article
Publication date: 17 February 2021

Botros Meglaa, Magda Tawfik, Fatma Morsy, Samya Elsherbiny and Hisham Essawy

Automotive coating materials are very important items for this industry. However, their performance is limited by the use of excessive amounts of solvents in their…

Abstract

Purpose

Automotive coating materials are very important items for this industry. However, their performance is limited by the use of excessive amounts of solvents in their formulations, whereas the emission of volatile organic solvents is against the widely ascending principle of green chemistry. Thus, this study aims to overcome this global problem to save the environment without affecting the properties and performance of the coating.

Design/methodology/approach

High solid content paint formulation for automotive applications has been designed with low amount of volatile organic solvents with the aid of a functionalized hyperbranched modifier.

Findings

It was found that the presence of a hyperbranched additive allows a high solid content to be designed and facilitate the processing, which indicates its liability to compensate the role played by excessive solvents amounts. In addition, the mechanical properties and physical characteristics of the modified coatings showed outstanding performance and preservation of clarity in comparison with the commercial counterparts.

Practical implications

A high solid content coating with facile processing and improved performance leads to cheaper price beside the positive impact on the environment considering the limited emission of volatile organic contents.

Social implications

Limitation of the used volatile organic compounds in any industry helps to save the health of humans and keep the environment unaffected.

Originality/value

The use of functionalized hyperbranched additive to automotive coatings is a very promising additive for automotive coatings with optimized characteristics.

Details

Pigment & Resin Technology, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0369-9420

Keywords

Content available
Article
Publication date: 2 October 2007

Peter Curwen

Abstract

Details

info, vol. 9 no. 6
Type: Research Article
ISSN: 1463-6697

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Book part
Publication date: 14 December 2018

Terence Ping Ching Fan

The rise of Emirates, Etihad, and Qatar Airways in the Middle East (collectively referred to as “ME3”) has been absolutely dramatic. How should other full-service carriers…

Abstract

The rise of Emirates, Etihad, and Qatar Airways in the Middle East (collectively referred to as “ME3”) has been absolutely dramatic. How should other full-service carriers respond? This study takes a look at how one carrier, Singapore Airlines, has responded and may offer clues to how others may choose to respond. Facing ME3’s ascent in service quality and rapid capacity expansion, Singapore Airlines stuck to its niche as a premium carrier and refrained from tit-for-tat type competition. It managed to command a fare premium in select markets even in the presence of ME3, but had to sacrifice growth in its passenger count. This offers valuable lessons for other full-service carriers.

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Article
Publication date: 1 February 1996

Brian J. Farrell and Deirdre M. Cobbin

Points out that the trend in the USA and the UK to adopt business codes of ethics has been followed in recent years by Australian business organizations. Presents findings…

Abstract

Points out that the trend in the USA and the UK to adopt business codes of ethics has been followed in recent years by Australian business organizations. Presents findings from two studies which involved the top 500 Australian enterprises. The first examined the likelihood of code adoption in relation to such variables as organization type, size, income and major activities. The second was concerned with the actual nature of the content to determine whether codes were designed to deal with ethical issues, corporate values and ethical decision skills rather than with management policies and legal issues; and whether a code was in fact a code of ethics as opposed to rules on business etiquette and behaviour.

Details

Journal of Managerial Psychology, vol. 11 no. 1
Type: Research Article
ISSN: 0268-3946

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Article
Publication date: 10 September 2018

Yongqi Feng and Tianshu Zhang

The purpose of this paper is to provide a better understanding of the driving forces and structural changes of China as a market provider for Korea. This paper gives the…

Abstract

Purpose

The purpose of this paper is to provide a better understanding of the driving forces and structural changes of China as a market provider for Korea. This paper gives the answers for the following questions: How do China’s final demands trigger the growth of its imports from Korea? And what’s the impact of China’s final demands on the import in different industries?

Design/methodology/approach

Based on the Multi-Regional Input-Output model and World Input-Output Table database, this paper constructs the non-competitive imports input-output (IO) table of China to Korea. According to this table, we can calculate the induced imports coefficient and comprehensive induced import coefficients of China’s four final demands for imports from Korea in the 56 industries in China.

Findings

Among the four driving forces, the strongest one is changes in inventories and valuables. The impact of final consumption expenditure and fixed capital formation is much lower than that of changes in inventories and valuables, but they have a broader impact for the 56 industries. This paper finds out the China’s import induction of the final demands to Korea peaked in 2005 and 2010 and decreased greatly in 2014, so the position of China as market provider for Korea will no longer rise substantially, contrarily it will be in a steady state.

Originality/value

First, this paper constructs the non-competitive IO table to analyze the market provider issues between two countries and provides practical ways and methods for studies on the issues of imports and market provider. Second, this paper investigates the different roles of four final demands on driving force of China as market provider for Korea and the structural changes of China as a market provider for Korea among 56 industries from 2000 to 2014.

Details

Journal of Korea Trade, vol. 22 no. 3
Type: Research Article
ISSN: 1229-828X

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Book part
Publication date: 14 December 2018

Colin C. H. Law, Yahua Zhang and Anming Zhang

This chapter reviews the history of regulation and deregulation in international air transport and discusses the positive impacts of deregulation and open skies on the…

Abstract

This chapter reviews the history of regulation and deregulation in international air transport and discusses the positive impacts of deregulation and open skies on the tourism sector in the Asia Pacific region. The Hong Kong–Bangkok market was examined, which shows that the granting of the fifth freedom rights has given the two places sufficient air service provisions to build tourism. Future reforms in air transport such as relaxing ownership restrictions and expanding air freedoms rights are explored.

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Abstract

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Understanding 5G Mobile Networks
Type: Book
ISBN: 978-1-80071-036-8

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Article
Publication date: 22 June 2012

Juha Munnukka and Pentti Järvi

This study aims to explore: first, the formation of the customer value of high‐tech consumer products through application of intrinsic and extrinsic cues of product…

Abstract

Purpose

This study aims to explore: first, the formation of the customer value of high‐tech consumer products through application of intrinsic and extrinsic cues of product quality; and second, the effect of the mental price category of the product on the construction of customer value.

Design/methodology/approach

The study was conducted in the Finnish consumer market in 2008. In total, 453 completed interview forms were collected through the structured interview method. The factor model was constructed through explorative factor analysis and hypothesis testing was conducted through linear multiple‐regression analysis.

Findings

The high‐tech product's price category was found to have a significant effect on the construction of the customer value. The mental price category in which consumers located the product was found to dictate how the perceived value was constructed through the intrinsic and extrinsic dimensions of product quality. The customer value of high‐tech consumer products was composed of visual appeal, excellence, and price satisfaction. Intrinsic cues of product quality were emphasised.

Originality/value

The study provides new insights into how the formation of customer value is dictated by the mental price category perceived by consumers. Also, new information on how intrinsic and extrinsic cues of product quality affect the customer value of high‐tech consumer products was provided.

Details

Journal of Consumer Marketing, vol. 29 no. 4
Type: Research Article
ISSN: 0736-3761

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Article
Publication date: 1 October 1998

Gill Scott

Examines the Out of School childcare initiative in Scotland (in 1996) by gathering data from the 1991 census and carrying out questionnaire surveys and interviews with…

Abstract

Examines the Out of School childcare initiative in Scotland (in 1996) by gathering data from the 1991 census and carrying out questionnaire surveys and interviews with both workers, responsible for developing Out of School care, and parents. Compares the findings with earlier research carried out in 1995. Assesses the impact the initiative has had on creating new jobs, improving access to employment for parents using the service, and how well the scheme answers the needs of women workers. Indicates from results obtained that parents had experienced a change in economic activity – increasing hours worked or starting a new job – and/or increased training take‐up. Records also that efficiency and enjoyment of work increased as gender inequalities began to be tackled. Notes that Out of School care schemes were more likely to occur in areas of higher socio‐economic composition, yet Out of School childcare could be part of an anti‐poverty strategy, encouraging women from deprived areas to enter the labour market. Claims that the scheme has had contradictory impacts but that it is hampered by lack of adequate and long‐term funding.

Details

International Journal of Sociology and Social Policy, vol. 18 no. 9/10
Type: Research Article
ISSN: 0144-333X

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