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This paper reports a study of 286 Nigerians and their perception of the Nigerian Telecommunications Limited (NITEL) customer service. The study became necessary as NITEL, which is a century‐old monopoly, began preparing for a telecommunications market that had suddenly been opened to competition by the Nigerian government. Study outcomes showed that Nigerians did not consider NITEL’s services to be “good”, citing several complaints such as poor customer service in general, frequent line breakdowns, high costs, and lengthy installation time. Furthermore, a majority indicated preference for an alternative service provider in a competitive environment. The paper provides pointers to how best for NITEL to strategize considering the above research report. The paper argues that NITEL has very few choices as it is likely to cease existence if it fails to address lingering customer service issues in the coming years within this new competitive environment.

The rise of Emirates, Etihad, and Qatar Airways in the Middle East (collectively referred to as “ME3”) has been absolutely dramatic. How should other full-service carriers respond? This study takes a look at how one carrier, Singapore Airlines, has responded and may offer clues to how others may choose to respond. Facing ME3’s ascent in service quality and rapid capacity expansion, Singapore Airlines stuck to its niche as a premium carrier and refrained from tit-for-tat type competition. It managed to command a fare premium in select markets even in the presence of ME3, but had to sacrifice growth in its passenger count. This offers valuable lessons for other full-service carriers.

Automotive coating materials are very important items for this industry. However, their performance is limited by the use of excessive amounts of solvents in their formulations, whereas the emission of volatile organic solvents is against the widely ascending principle of green chemistry. Thus, this study aims to overcome this global problem to save the environment without affecting the properties and performance of the coating.

High solid content paint formulation for automotive applications has been designed with low amount of volatile organic solvents with the aid of a functionalized hyperbranched modifier.

It was found that the presence of a hyperbranched additive allows a high solid content to be designed and facilitate the processing, which indicates its liability to compensate the role played by excessive solvents amounts. In addition, the mechanical properties and physical characteristics of the modified coatings showed outstanding performance and preservation of clarity in comparison with the commercial counterparts.

A high solid content coating with facile processing and improved performance leads to cheaper price beside the positive impact on the environment considering the limited emission of volatile organic contents.

Limitation of the used volatile organic compounds in any industry helps to save the health of humans and keep the environment unaffected.

The use of functionalized hyperbranched additive to automotive coatings is a very promising additive for automotive coatings with optimized characteristics.

Points out that the trend in the USA and the UK to adopt business codes of ethics has been followed in recent years by Australian business organizations. Presents findings from two studies which involved the top 500 Australian enterprises. The first examined the likelihood of code adoption in relation to such variables as organization type, size, income and major activities. The second was concerned with the actual nature of the content to determine whether codes were designed to deal with ethical issues, corporate values and ethical decision skills rather than with management policies and legal issues; and whether a code was in fact a code of ethics as opposed to rules on business etiquette and behaviour.

The purpose of this paper is to provide a better understanding of the driving forces and structural changes of China as a market provider for Korea. This paper gives the answers for the following questions: How do China’s final demands trigger the growth of its imports from Korea? And what’s the impact of China’s final demands on the import in different industries?

Based on the Multi-Regional Input-Output model and World Input-Output Table database, this paper constructs the non-competitive imports input-output (IO) table of China to Korea. According to this table, we can calculate the induced imports coefficient and comprehensive induced import coefficients of China’s four final demands for imports from Korea in the 56 industries in China.

Among the four driving forces, the strongest one is changes in inventories and valuables. The impact of final consumption expenditure and fixed capital formation is much lower than that of changes in inventories and valuables, but they have a broader impact for the 56 industries. This paper finds out the China’s import induction of the final demands to Korea peaked in 2005 and 2010 and decreased greatly in 2014, so the position of China as market provider for Korea will no longer rise substantially, contrarily it will be in a steady state.

First, this paper constructs the non-competitive IO table to analyze the market provider issues between two countries and provides practical ways and methods for studies on the issues of imports and market provider. Second, this paper investigates the different roles of four final demands on driving force of China as market provider for Korea and the structural changes of China as a market provider for Korea among 56 industries from 2000 to 2014.

This chapter reviews the history of regulation and deregulation in international air transport and discusses the positive impacts of deregulation and open skies on the tourism sector in the Asia Pacific region. The Hong Kong–Bangkok market was examined, which shows that the granting of the fifth freedom rights has given the two places sufficient air service provisions to build tourism. Future reforms in air transport such as relaxing ownership restrictions and expanding air freedoms rights are explored.

The purpose of this study is to assess reasons behind experienced challenges by local government authorities (LGAs) in operating Women, Youth and People with Disabilities Fund (WYDF) in Tanzania. Specifically, it assesses the reasons behind failures to recover loan by LGAs and groups of Women, Youth and People with Disability (WYPWD).

The qualitative approach was recruited in this study involving Tunduru District Council as a case study. Data were collected through Interviews, Focus Group Discussion and Documentary Review. Interviews were administered to Community Development Officers (CDOs) while FGD to WYPWD groups. Reviewed documents include laws, regulations and publications on social development funds. Data were analyzed using content analysis approach and backed up by quotations during presentation.

Failures to recover loans from beneficiaries is attributed to weaknesses of both groups and LGAs. LGAs suffer from lack of capability to manage the fund, poor governance practices and misuse of public funds, and groups lack awareness of the fund's goals.

Due to experienced challenges, efforts by groups and LGAs to reclaim loan have been unsuccessful, which has prevented the fund from achieving its goals.

The central government should concentrate on ongoing LGAs capacity building so that they can successfully handle the fund, it is advised for improvement. Again, LGAs should establish an information system linked with groups to track their projects implementation. Once more, groups should be informed about the purpose of creating the fund and the advantages of the loan to them and to local economic development (LED). Furthermore, groups need entrepreneurial abilities to be able to participate in businesses that they can manage. Moreover, organizations should receive ongoing education so that they may repay the loan voluntarily.

Community awareness on the aims of the fund should be provided to impact LED.

Recommendations given can be applied by other developing countries struggling to uplift citizens economically through social development funds.

This paper aims to achieve an anti-corrosive coating via uniform dispersion of nanoclay particles (montmorillonite) and polypyrrole (PPy) as a conductive polymer as well as their effects on the anti-corrosion features in the presence of the eco-friendly ionic liquids (ILs).

In this research, PPy with different forms of nanoclay were used. Moreover, ILs additive is used to enhance the better dispersion process of clay and PPy nanoparticles in the resin.

As a result, the IL additive in the formulation of nano-composite coatings greatly improves the dispersion process of clay and PPy nanoparticles in the resin. Due to its high compatibility with polyurethane resin and clay and PPy nanoparticles, this additive contains a high dispersing power to disperse the investigated nanoparticles in the resin matrix.

High polarity of ILs as well as abilities to dissolve both mineral and organic materials, they can provide the better chemical processes compared to common solvents.

IL abilities have not been discovered to a large extent such as catalysts and detectors.

ILs have been emerging as promising green solvents to replace conventional solvents in recent years. They possess unique properties such as nonvolatility, low toxicity, ease of handling, nonflammability and high ionic conductivity. Thus, they have received much attention as green media for various chemistry processes.

The simultaneous existence of clay, PPy and IL additive in the nano-composite coating formulation is responsible for the high corrosion resistance of the coating.