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From the perspective of relationship theory, customers tend to build a positive attitude toward a company with a strong connection. While previous tourism and hospitality studies acknowledged the strategic importance of a strong relationship between customers and brands in enhancing company performance probability, the potential benefits derived from mobile commerce experience deserves further investigation. Thus, this study aims to examine how multidimensional relationships between customers and service providers affect brand performance.

Using a sample of food delivery application customers in the USA, the structural equation modeling (SEM)-partial least squares (PLS) path modeling is used to examine the impact of economic exchange, social exchange, mutual-interest and self-interest, on brand equity and loyalty intention.

The PLS-SEM results indicate that customers’ perceived economic exchange, social exchange and mutual interests with food delivery applications influence their perceived equity, which, in turn, enhances their loyalty intention toward brand applications. However, self-interest does not enhance customers’ perceived brand equity.

Accordingly, food delivery service providers must value their relationship with customers to achieve sustainable organizational growth and develop appropriate promotion activities to enhance economic exchange, social exchange and mutual interests.

The current study contributes to the literature by empirically demonstrating the consequences of customer-brand relationships in the emerging service context (i.e. food delivery applications).

The British industrial relations system has, on the whole, tended to serve the country well, but it has failed to adapt to new conditions in the postwar period and has faltered. More importantly the study of industrial relations has provided a great deal of analysis and a minimum of synthesis of new ideas. The lack of change and adaptation in collective bargaining has increasingly resulted in the failure of the system to cope effectively with the ever changing, and increasingly complex, social, technical and economic forces in our society. Thus collective bargaining has too often been seen to fail in the achievement of orderly settlements to claims, grievances and disputes. One result has been legislation in the shape of the Industrial Relations Act which merely served to inflame collective bargaining. After working for several years in Canada, in the field of labour relations, it is this writer's contention that industrial relations legislation is an unsuitable substitute for management and union jointly solving their problems in an open yet business‐like atmosphere. Legislation is too prickly for the sensitive ears around a bargaining table, and in the last analysis management and unions will do their utmost to avoid any chance of entanglement in the legal web.

The purpose of this paper is to demonstrate that it is feasible to theoretically and empirically build an international typology of social enterprise (SE) models. The authors first rely on their previous work (Defourny and Nyssens, 2017), suggesting that the concept of “interest principles” can serve as a cornerstone in such perspective. This concept, when combined with that of SEs’ “resource mixes”, allows to design an analytical tool that shows from which “matrices” and through which “trajectories” several distinct SE models can emerge, namely, the “non-profit entrepreneurial model”, the “social cooperative model”, the “social business model” and the “public sector model”.

This paper combines deductive and inductive approaches. In a deductive perspective, the authors build upon the analytical framework proposed by Gui (1991) to identify capital interest, mutual interest and general interest as key driving forces and fundamental motives in the overall economy. To confront their theoretical construction and their tentative typology of SE models with field realities, the authors also adopt an inductive approach, relying on bottom-up research strategies developed in the seven “ICSEM country contributions” forming this special issue.

At first view, mapping exercises of SE categories in the seven countries seem to highlight a high degree of heterogeneity. However, a closer analysis of these apparently diverging contributions clearly suggests that the four major SE models derived from the authors’ theoretical framework find significant empirical support in most—if not all—countries.

Although major statistical work to test the authors’ typology of SE models remains to be carried out, mainly through the exploitation of the international ICSEM database (which covers over 700 SEs from more than 40 countries), this paper represents a first—although limited—attempt to collect empirical evidence for testing this typology.

Different worldviews have been posed as constraining to information sharing. Religion is one element that constitutes the way people view the world. In many countries, religion has become a source for violent conflicts. This study investigates how Christians and Muslims in Ambon, Indonesia shared information at cafes situated at border areas and it helped the two religious communities reconcile their different worldviews after over a decade of living in conflicts.

Informed by information grounds theory, this study analyzes data collected through a series of observation at three cafes situated at border areas and in-depth interviews with 31 informants. The analysis illuminates the processes that enable Christians and Muslims to exchange their different worldviews.

This study found that, after the conflict, Christian and Muslim communities longed for the interaction they had with the other as it was before the conflict. However, these same communities tended to remain in there religiously homogenous environments as there was a conception that the others' area was unsafe. Cafés at the borders became platforms to fulfill the need to meet with the other, promoting inter-religious interactions. At the cafés, an array of information was shared to establish mutual interests, from which more meaningful interpersonal relationships such as friendship and collaboration arose. Such relationships allowed regular visitors to exchange worldviews, re-stitching the broken social fabric in post-conflict Ambon.

This study expands the applicability of information grounds theory to the context of a religious conflict in Southeast Asia. It demonstrates processes of how continuous interactions at information grounds can gradually facilitate communities with adversarial relationships to exchange their different worldviews.

The purpose of this article is to study what platform-related user factors influence the employment potential of a lean platform for self-employed professionals.

The article employs the system data of a Dutch platform firm, which include consumers looking for painters (N = 17,224) and self-employed painters (N = 1,752) who pursue client acquisition by submitting proposals (N = 101,974). This data is analysed using non-parametric tests.

Study of this platform shows that the platform functions as a channel of acquisition for self-employed professionals. This lean platform enables matching of information of supply and demand, thereby facilitating processes of acquisition. The number of competitors, distance to a potential job and non-standard proposals are statistically significant factors that influence whether a consumer is interested in a proposal. Effect sizes are very small.

This platform is a two-way market for information about service jobs, which excludes a price setting mechanism. The findings of this study cannot be generalized to other forms of platforms.

The market for service professionals is very local; therefore, the platform firm may alter the algorithm to accommodate this. Self-employed professionals should approach using the platform in the same way as normal forms of acquisition.

This particular type of two-sided market is an extension of regular forms of acquisition by creating “weak ties” through the platform.

The article uses a unique data set to study the impact and limitations of digitalization of the (labour) market for service professionals.

In this study, we develop understanding of factors that shape the propensity of market incumbents to collaborate in response to the threat posed by new market entrants. We are particularly interested in instances when a market's competitive structure becomes unsettled by new entrants who engage in nonconforming strategic tactics. In such situations, we propose two factors – strategic similarity among competitors and market-share instability – will systematically shape competitors' collaborative response to new entrants. To test our theory, we use data on strategic tactics and collaborative dynamics in the US airline industry from 1989 to 2010. We demonstrate that greater strategic similarity among a market's incumbents increases the likelihood of cooperation in response to the threat of a nonconforming new entrant, while greater market-share instability reduces cooperative response. Through this study, we extend existing understanding of the contextual circumstances under which established competitors recognize their mutual interests and band together.

The importance of virtual brand communities is growing day by day as a result of consumers increasingly using online tools to contact fellow consumers in order to get information on which to base their decisions. For this reason, this work aims to explore some of the effects of participation in a virtual brand community on consumer behaviour.

The paper proposes the positive effects of participation in a virtual community on both consumer trust and loyalty to the product, brand or organisation around which the community is developed. In addition, it also proposes a positive effect of trust on consumer loyalty. After the validations of measurement scales, the hypotheses are contrasted through structural modelling.

The data, obtained through a web survey using members of several free software virtual communities, show that participation in the activities carried out in a virtual community may foster consumer trust and loyalty to the mutual interest of the community (the free software in this case). In addition, the study also found a positive and significant effect of consumer trust on loyalty.

Data were collected thanks to a web survey using Spanish‐speaking subjects.

The high costs every company has to face in order to get new customers make it increasingly necessary to reinforce the ties established with customers. In this respect, this study has shown that managers may foster consumer trust and loyalty by developing virtual brand communities and promoting consumers' participation in them.

Most of the works that are focused on virtual communities have been conducted at the conceptual level. Thus, with the aim of moving on this topic, this study analyses empirically the effects of participation in a virtual brand community on consumer behaviour.

Open source software (OSS) products have rapidly acquired a notable importance in the last years among consumers and firms all over the world. They are mostly developed and distributed through online social networks thanks to the voluntary and collaborative actions of their members. However, their innovation and development has to face up the existence of free‐riders which can benefit from the knowledge developed in the online social network. This paper aims to understand the factors that moderate the opportunistic behaviour in OSS development and distribution, which will help to correctly manage the OSS innovations.

The influence of reputation on members' satisfaction and participation intentions in OSS online social networks are measured. Additionally, the impact of being an active and satisfied member on his/her commitment and intention to use the OSS products are studied. After the validation of measurement scales the hypotheses are contrasted with structural modelling.

This research show that perceived reputation acts as a deterrent factor of free‐riders. More specifically, reputation exerts a positive and significant effect on member's satisfaction with previous interactions and an indirect effect on participation intentions in the social network through satisfaction. Besides, these two outcomes of reputation boost the members' affective commitment to the OSS and, as a consequence, the intention to use OSS products is also increased.

Reputation and satisfaction are two crucial aspects in explaining the success of an online social network since they serve to guarantee the interaction among its members. In addition, participation continuance intentions in an online network may help to increase the levels of affective commitment and loyalty to the mutual interest of the network (the OSS in this case). This result may be especially relevant for commercial networks, which are based on the admiration to a brand, firm or product.

The analysis of online social networks as a development and distribution channel and the role of reputation in promoting members' participation (that is, avoiding opportunistic behaviour) represent a new contribution to the analysis of online social networks. This research field has acquired a notable popularity in recent years.

OVER 80 exhibitors and press representatives attended a reception at Leonard Hill House recently to hear details of the forthcoming Corrosion Exhibition. Press and exhibitors (each identified by badges) had an opportunity to meet each other and discuss topics of mutual interest.

The purpose of this paper is to examine principals’ experience and sensemaking of collaboration with private companies, focussing on leadership and school improvement.

This paper is set against the backdrop of a project where three public Swedish schools collaborated with private companies within their communities. Data were collected over three years and consisted of semi-structured interviews, meeting notes, field observations, field notes and document analysis. A qualitative content analysis was performed using the Atlas.ti 6.2 software tool.

The study shows that important sensemaking for the principals in this collaboration between schools and private companies is related to the sense of collective responsibility and involvement, development of improvement culture and trust between key actors, and common improvement initiatives based on mutual interest. Challenges in the collaboration are related to principal changes, a lack of implementation of the collaboration, and that there was no clear vision of external collaboration in two out of three schools. In terms of possibilities, the collaboration was based on the needs of the school, a collaborative culture was developed, and the development/activities were undertaken between involved schools and private companies during the collaboration.

Inevitably, there are limitations that need to be identified and recognised in this study. First, the small number of cases in this multiple case study, as well as the specific social context, limits the possibility of generalising the findings. Second, the study was not independently selected, and the findings and analyses are linked to national and local contexts, which can be seen as a limitation and strength. Notwithstanding, this study contributes with in-depth information about how a beyond-school collaboration with private companies is practised as well as how involved principals made sense of the collaboration from the perspective of school improvement.

The originality is the collaboration between schools and private companies. The paper contributes with new knowledge about how principals experience and make sense of this collaboration as a vehicle for school improvement.