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Book part
Publication date: 7 October 2019

Prelims

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Bringing Down Divides
Type: Book
DOI: https://doi.org/10.1108/S0163-786X20190000043002
ISBN: 978-1-78769-406-4

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Book part
Publication date: 7 October 2019

Boundary Blurring as Collective Identity Formation? The Case of the Left-wing Islamists in Turkey

Mustafa Yavaş

How do heretical social movements build and negotiate their collective identities? This chapter tackles this question by examining the case of an emerging social movement…

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How do heretical social movements build and negotiate their collective identities? This chapter tackles this question by examining the case of an emerging social movement, the left-wing Islamists in contemporary Turkey, that cuts across the durable divide between Turkey’s left and Islam. Drawing on four months of fieldwork in Turkey, I argue that, in addition to activating the typical “us versus them” dynamic of contentious politics, the left-wing Islamists also rely on blurring the social and symbolic boundaries that govern political divides in the course of building their collective identities. Their social boundary blurring includes facilitating otherwise unlikely face-to-face conversations and mutual ties between leftists and Islamists and spearheading alliances on common grounds including anti-imperialism and labor. Their symbolic boundary blurring includes performing a synthesis of Islamist and leftist repertoires of contention and reframing Islamic discourse with a strong emphasis on social justice and oppositional fervor. The case of Turkey’s left-wing Islamists illuminates the process of boundary blurring as a key dimension of collective identity and alliance formation across divides.

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Bringing Down Divides
Type: Book
DOI: https://doi.org/10.1108/S0163-786X20190000043011
ISBN: 978-1-78769-406-4

Keywords

  • Collective identity
  • boundaries
  • left-wing
  • religion
  • Islamism
  • Turkey

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Article
Publication date: 1 April 1986

Management Related Research in the Middle East

Ugur Yavas and Ghazi Habib

Management writings in the Middle East region are scarce and scattered. This is due to the lack of doctorate programmes offered by educational institutions, the weak links…

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Management writings in the Middle East region are scarce and scattered. This is due to the lack of doctorate programmes offered by educational institutions, the weak links between academia and the business world, limited formal and informal networks, the lack of status given to the field of management by national bodies and the lack of a publication culture. A bibliography of management‐related writings in the Middle East is presented, which includes other functional areas such as marketing, finance and accounting. It aims to draw the students' attention to a variety of sources. In compiling the bibliography a review of the literature in Arabic, English and Turkish was undertaken, followed by a survey of the top officials of academic institutions offering management/commerce, business administration degree programmes in the region.

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Management Research News, vol. 9 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/eb027892
ISSN: 0140-9174

Keywords

  • Business environment
  • Management education
  • Management research
  • Middle East

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Article
Publication date: 1 March 1985

The Managerial Climate in Less‐Developed Countries

Ugur Yavas, Erdener Kaynak and Mustafa Dilber

Introduction As Gabriel said, “There can be little doubt that the inexorably widening gulf between the standards of living of the rich nations and the abject misery of the…

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Introduction As Gabriel said, “There can be little doubt that the inexorably widening gulf between the standards of living of the rich nations and the abject misery of the poor nations represents … the most portentous challenge of our time”. To date several explanations have been proposed to account for the differences in rates of growth among nations, but one factor which emerges as the single most important determinant of economic growth is management. Furthermore there is a common belief among political leaders and experts that under‐development of managerial capability at all levels is a major cause of retarded economic progress in developing nations. It follows that if a country is to experience rapid economic growth, then development of managerial capabilities conducive to economic progress is inevitable. However, an increase in both the quality and the quantity of managerial capabilities above all necessitates a reconditioning of the managerial climate in a country. This is based on the premise that development of managerial capabilities is influenced by the economic, political, legal, educational, social and cultural conditions prevailing in the environment.

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Management Decision, vol. 23 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/eb001377
ISSN: 0025-1747

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Book part
Publication date: 30 July 2018

Index

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Marketing Management in Turkey
Type: Book
DOI: https://doi.org/10.1108/978-1-78714-557-320181029
ISBN: 978-1-78714-558-0

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Article
Publication date: 1 February 2003

EMPIRICAL EVIDENCE ON THE USE OF MANAGEMENT ACCOUNTING TECHNIQUES IN A SAMPLE OF SAUDI MANUFACTURING COMPANIES

Mohammad El‐Ebaishi, Yusuf Karbhari and Kamal Naser

This study examines the use of selected management accounting techniques by a sample of large and medium sized Saudi manufacturing companies. The analysis revealed that…

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This study examines the use of selected management accounting techniques by a sample of large and medium sized Saudi manufacturing companies. The analysis revealed that the vast majority of management accounting techniques that are the focus of this study are used. Traditional management accounting techniques are perceived to be important and are heavily used by participant companies. Although new management accounting techniques, such as ABC and JIT, are used by a limited number of participants, the result is in line with those reported by studies conducted in some developed countries.

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International Journal of Commerce and Management, vol. 13 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/eb047467
ISSN: 1056-9219

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Article
Publication date: 4 July 2016

Linking polychronicity to hotel frontline employees’ job outcomes: Do control variables make a difference

Mustafa Daskin

The purpose of this paper is to investigate the impact of polychronicity on frontline employees’ (FLEs) service recovery performance, perceived role overload, and work…

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Abstract

Purpose

The purpose of this paper is to investigate the impact of polychronicity on frontline employees’ (FLEs) service recovery performance, perceived role overload, and work stress in a hotel work setting.

Design/methodology/approach

In this survey, a total number of 267 usable questionnaires were personally retrieved from a sample of full-time FLEs in the research location. The hypothesized relationships were tested using hierarchical regression analysis.

Findings

Results based on hierarchical regression analysis reveal that polychronicity had positive impact on service recovery performance and negative impact on role overload and work stress. Significantly, while education was found to be positively related to service recovery performance, on the other hand, age, education, and job tenure were found to be negatively related to role overload and work stress.

Practical implications

This paper provides implications for managers in terms of minimizing FLEs role overload and work stress and maximizing their service recovery performance. Also, this study provides useful guidelines to implement effective management practices and improve organizational outcomes within a hotel work setting.

Originality/value

Theoretically, the current study by examining the untried effects and relationships such as the effect of polychronicity on FLEs’ service recovery performance and work stress lends further contribution to the tourism and hospitality management literature.

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EuroMed Journal of Business, vol. 11 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/EMJB-04-2015-0022
ISSN: 1450-2194

Keywords

  • Work stress
  • Role overload
  • Polychronicity
  • Service recovery performance

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Article
Publication date: 6 June 2016

The role of polychronicity and intrinsic motivation as personality traits on frontline employees’ job outcomes: An empirical study from Malaysia

Mustafa Daskin and Ozlem Altunoz Surucu

The purpose of this paper is to investigate the impact of polychronicity and intrinsic motivation on frontline employees (FLEs)’ work-family conflict, and service recovery…

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Abstract

Purpose

The purpose of this paper is to investigate the impact of polychronicity and intrinsic motivation on frontline employees (FLEs)’ work-family conflict, and service recovery performance (SRP) in a service setting.

Design/methodology/approach

In this survey, a total number of 312 usable questionnaires were personally retrieved from FLEs in the research location. The hypothesized relationships were tested using hierarchical regression analysis. This paper presented an integrative model to test the aforementioned effects and relationships.

Findings

Polychronicity and intrinsic motivation had negative impact on work-family conflict and positive impact on SRP. Significantly, while gender was found to be positively related to work-family conflict, on the other hand, job tenure was found to be negatively related to work-family conflict.

Practical implications

This paper provides implications for managers in terms of minimizing the negative effects of work-family conflict and maximizing the FLEs’ SRP. Also, this study provides useful guidelines to implement effective management practices and improve organizational outcomes within the service setting of Peninsular Malaysia.

Originality/value

Theoretically, the current study by examining the untried effects and relationships such as the effect of intrinsic motivation on work-family conflict, the effect of polychronicity on FLEs’ work-family conflict and SRP lends further contribution to the related literature.

Details

Asia-Pacific Journal of Business Administration, vol. 8 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/APJBA-10-2015-0088
ISSN: 1757-4323

Keywords

  • Frontline employees
  • Hotel management
  • Work-family conflict
  • Intrinsic motivation
  • Polychronicity
  • Service recovery performance

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Article
Publication date: 9 December 2019

Gender in service quality expectations in hospitals: The role of cognitive and affective components

Taghreed Abu-Salim, Nermeen Mustafa, Okey Peter Onyia and Alastair William Watson

Despite evidence largely confirming gender-based differences in service quality perceptions in healthcare, little research has considered patients’ expectations. This…

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Abstract

Purpose

Despite evidence largely confirming gender-based differences in service quality perceptions in healthcare, little research has considered patients’ expectations. This study aims to examine the gender-based differences in both the affective and cognitive components of customers’ service quality expectations.

Design/methodology/approach

Data were collected through random sampling from three outpatient hospitals in the UAE. Hypothesized relationships between the cognitive and affective components (moderated by gender) were tested by means of CFA and ANOVA.

Findings

The results indicate that the differences between male and female expectations of overall service quality as a singular construct were not statistically significant, except for the empathy dimension. However, when measured as affective and cognitive, the results confirm that significant differences do exist between male and female patients.

Research limitations/implications

The research was limited to the UAE. However, identifying gender differences in patients’ expectations would enable healthcare providers to engage and manage patients’ expectations.

Originality/value

This paper provides theoretical and practical implications on how the male and female are different in the cognitive and affective components of service quality expectations.

Details

International Journal of Quality and Service Sciences, vol. 11 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/IJQSS-08-2018-0074
ISSN: 1756-669X

Keywords

  • Gender
  • Healthcare quality
  • Service quality
  • Expectations
  • Cognitive
  • Affective
  • Healthcare
  • Hospitals

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Article
Publication date: 12 October 2015

A multidimensional model of marketing culture and performance: A different approach to the use of Webster’s marketing culture measurement scale

Mamoun N. Akroush, Samer M. Al-Mohammad and Abdelhadi L. Odetallah

The purpose of this paper is to examine a multidimensional model of marketing culture and performance in tourism restaurants operating in Jordan. The paper introduces a…

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Abstract

Purpose

The purpose of this paper is to examine a multidimensional model of marketing culture and performance in tourism restaurants operating in Jordan. The paper introduces a model proposing certain associations between Webster’s (1990) marketing culture dimensions and attempts to underline how such associations affect restaurants’ performance.

Design/methodology/approach

A structured and self-administered survey was used, targeting managers and employees of tourism restaurants operating in Jordan. A sample of 334 tourism restaurants’ managers and employees were involved in the survey. A series of exploratory and confirmatory factor analyses were used to assess the research constructs dimensions, unidimensionality, validity and composite reliability. Structural path model analysis was also used to test the hypothesised interrelationships of the research model.

Findings

The empirical findings indicate that the marketing culture dimensions are seven rather than six, as proposed by Webster’s (1990) original model: service quality, interpersonal relationships, management–front-line interaction, selling task, organisation, internal communication and innovativeness. “Organisation” had positively and significantly affected “interpersonal relationships”. “Interpersonal relationships” had positively and significantly affected each of “management–front-line interaction”, “selling task” and “internal communications”. On the other hand, each of “management–front-line interaction”, “selling task” and “internal communications” had positively and significantly affected “innovativeness”. However, “innovativeness” itself had positively and significantly affected each of “service quality” and restaurant performance. Finally, “service quality” had positively and significantly affected restaurants’ performance.

Research limitations/implications

Only seven dimensions of marketing culture were examined; meanwhile, there could also be other dimensions that affect restaurants’ performance. This paper has also examined the effect of a multidimensional model of marketing culture on restaurants’ financial performance only; the use of other types of non-financial measures could yield different results. The fact that paper’s sample consisted only of Jordanian restaurants further limits its generalisation potential.

Practical implications

The paper reinforces the importance of sound marketing culture to Jordanian tourism restaurants. It further underlines the importance of several marketing culture dimensions, particularly those related to employees’ selection, development and communication. Further, the paper emphasises the particular importance of front-office employees to the success of Jordanian restaurants. Tourism restaurants’ managers and executives can benefit from such findings for designing their marketing culture strategies to achieve long-term performance objectives.

Originality/value

This paper represents the first empirical attempt to examine the interrelationships between marketing culture dimensions introduced by Webster (1990). Accordingly, it should shed more light on the dynamics of marketing culture within service organisations, and how such dynamics affect organisations’ performance. Further, the paper is the first of its kind to study marketing culture dynamics in the context of Jordanian tourism restaurants industry. International tourism restaurants planning to expand their operations in Jordan’s tourism industry have now valuable empirical evidence concerning the marketing culture dimensions and their effect on performance.

Details

International Journal of Contemporary Hospitality Management, vol. 27 no. 7
Type: Research Article
DOI: https://doi.org/10.1108/IJCHM-02-2014-0088
ISSN: 0959-6119

Keywords

  • Tourism
  • Interpersonal relationships
  • Restaurants
  • Innovativeness
  • Marketing culture
  • Hospitability

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