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The purpose of this paper is to examine how Kenyan academic librarians, with varying education levels, solve and handle copyright issues when presented to them by library users.

A survey questionnaire was administered to 253 librarians in 14 universities in Nairobi, Kenya. Of those who responded to the survey, a think aloud protocol and critical incident technique interview were administered to a convenience sample of 32 librarians.

Learned helplessness was found to exist among librarians who were Certificate and Diploma holders when faced with copyright queries. Librarians from the different education levels differed in their ranking of problem‐solving strategies they employ when it comes to stopping copyright infringement in libraries.

This study helps to inform internal library policies regarding copyright and the type of staff member a library can utilize to serve library users whenever they present queries on copyright issues. The study supports the need for thorough copyright education for librarians.

This is the first time that a study has tried to compare how academic librarians in Africa with varying education levels in Library Science respond to copyright queries presented to them and approaches they use to fight copyright infringement.

To provide an overview of library and information science education in Rwanda.

Description mainly through personal experience.

The history of library manpower development in Rwanda has been turbulent. Establishing the first ever formal library and information science program has had many challenges. However, graduates from the program are slowly and steadily changing the library landscape in Rwanda.

Library and information science education in Rwanda has not been well documented and particularly challenges in faced in establishing a formal library and information science program.