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Article
Publication date: 18 February 2020

Murad Moqbel, Valerie L. Bartelt, Kazim Topuz and Kitty L. Gehrt

The purpose of this study is to investigate how enterprise social media (ESM) use combats turnover by impacting work perceptions, and ultimately turnover intention.

Abstract

Purpose

The purpose of this study is to investigate how enterprise social media (ESM) use combats turnover by impacting work perceptions, and ultimately turnover intention.

Design/methodology/approach

This study undertook a survey at a major information technology (IT) corporation. Data from a total of 276 working professionals were collected to test the proposed research model.

Findings

The structural equation modeling results show that ESM increase workplace integration; workplace integration decreased turnover intention, augmented job satisfaction and also reduced job tensions (perceived work stress) – job satisfaction and work stress perceptions influenced turnover intention.

Research limitations/implications

Low response bias is one of the limitations in this study, although this study used a priori and post hoc measures to mitigate non-response bias. This study contributed to the theory by improving our understanding of the role of ESM in combating turnover by impacting work perceptions through the lens of social capital and emotional dissonance theories. This study also has practical implications for managers. The results suggest that incorporating ESM within organizations improves employees' perceptions and behaviors – providing an option for managers to consider it as a way to save costs associated with employee turnover.

Originality/value

Although several studies have been conducted on ESM, our understanding of the impact of ESM on work perceptions and turnover is still far from complete. This paper helps to close the gap in literature by improving our understanding of how ESM combats turnover by influencing work perceptions in an organization, which provides an essential contribution to research and practice in the field.

Details

Internet Research, vol. 30 no. 2
Type: Research Article
ISSN: 1066-2243

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Article
Publication date: 14 March 2016

Ned Kock and Murad Moqbel

The purpose of this study is to fill a gap in evolutionary theorizing in the field of information systems. Evolutionary theorizing has recently been added as a useful tool…

Abstract

Purpose

The purpose of this study is to fill a gap in evolutionary theorizing in the field of information systems. Evolutionary theorizing has recently been added as a useful tool to the research repertoire of information systems investigators. However, the literature on evolutionary theorizing and related empirical research lacks a clear framework that explicitly shows how information systems researchers can go, step-by-step, from a generic model of the evolution of traits in our ancestral past to a more specific model depicting the effects of technology facilitation of those traits among modern humans. The purpose of this study is to fill this gap through a framework composed of six stages.

Design/methodology/approach

To discuss and illustrate the framework, the authors develop an easy-to-understand generic path model explicitly depicting relationships among variables related to events that occurred in our evolutionary past. We then incrementally adapt this generic path model, eventually arriving at a focused path model depicting causal relationships among social networking site use, job satisfaction, organizational commitment and job performance. In doing so, the authors also develop a theoretical model about how social networking site use can affect job performance, where a positive total effect is predicted via positive intermediate effects on job satisfaction and organizational commitment.

Findings

To discuss the final stage in the framework, the authors present an illustrative example where the focused path model is tested based on a study of the effect of Facebook use on job performance among 178 working professionals across the USA. This illustrative example provides general support for the theoretical model.

Research limitations/implications

The counterintuitive hypothesis that Facebook use is associated with increased job performance is supported.

Practical implications

Social networking site use by organizational employees is likely to be associated with improved job performance.

Originality/value

This study provides a clear framework that shows how researchers can go from a generic evolutionary path model in our ancestral past to a more specific model comprising technology effects in modern humans.

Details

Journal of Systems and Information Technology, vol. 18 no. 1
Type: Research Article
ISSN: 1328-7265

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Article
Publication date: 11 March 2016

Peerayuth Charoensukmongkol, Murad Moqbel and Sandra Gutierrez-Wirsching

This study investigates the role of coworker and supervisor support on three aspects of burnout (emotional exhaustion, depersonalization, perceived lack of personal…

Abstract

Purpose

This study investigates the role of coworker and supervisor support on three aspects of burnout (emotional exhaustion, depersonalization, perceived lack of personal accomplishment) and job satisfaction. The authors argue that different sources of social support at work can influence these three aspects of burnout differently.

Design/methodology/approach

Questionnaires were delivered to supervisors of each campus department at two state universities in South Texas asking them to encourage their employees to complete the survey. The sample consisted of 174 personnel.

Findings

The results show that coworker support was negatively associated with emotional exhaustion and depersonalization but not with perceived lack of personal accomplishment while supervisor support was negatively associated with all aspects of burnout. The analysis also confirmed the direct and indirect effects of coworker and supervisor support on job satisfaction.

Practical implications

Due to the detrimental consequences of burnout to employee satisfaction, organizations need to make sure that employees receive sufficient support from their coworkers and supervisors to avoid this burnout problem.

Originality/value

Even though the role of social support on job burnout has been previously investigated, existing studies tended to combine three dimensions of burnout into a single measure. Using an aggregated measure of burnout as an outcome variable can limit our understanding about the role that social support plays on each individual dimension of burnout. By employing burnout as a multidimensional construct, the present study can determine whether coworker support and supervisor support can have a different impact on each of the three dimensions of burnout.

Details

Journal of Advances in Management Research, vol. 13 no. 1
Type: Research Article
ISSN: 0972-7981

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Article
Publication date: 16 August 2013

Murad Moqbel, Saggi Nevo and Ned Kock

There is considerable debate among academics and business practitioners on the value of the use of social networking by organizational members. Some, fearing presenteeism…

Abstract

Purpose

There is considerable debate among academics and business practitioners on the value of the use of social networking by organizational members. Some, fearing presenteeism (i.e. being at the workplace but working below peak capacity), claim that the use of social networking sites by organizational members is a waste of time, while others believe it leads to improvements in job performance, partly due to employees’ successful efforts to balance work‐life realms. This paper aims to inform this debate by examining the use of social networking sites by organizational members and its effect on job satisfaction, organizational commitment, and job performance.

Design/methodology/approach

The exploratory study is based on a survey of 193 employees, focusing on the following constructs: social networking site use intensity, perceived job satisfaction, perceived organizational commitment, and job performance. The authors’ proposed model was evaluated using variance‐based structural equation modeling (SEM), a latent variable‐based multivariate technique enabling concurrent estimation of structural and measurement models under nonparametric assumptions. This study used WarpPLS 2.0 to assess both the measurement and the structural model.

Findings

The results show that social networking site use intensity has a significant positive effect on job performance through the mediation of job satisfaction, and that this mediating effect is itself mediated – in a nested way – via organizational commitment. The findings suggest that social networking site use, rather than causing presenteeism, may be a new way through which employees balance their work‐life realms, in turn benefitting their organizations.Originality/value – To the best of the authors’ knowledge, this is the first study to analyze, in an integrated way, the relationship between those theoretical constructs.

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Article
Publication date: 1 February 2021

Amr Abdullatif Yassin, Norizan Abdul Razak, Murad Abdu Saeed, Mohammed Ali Abbod Al-Maliki and Feras Ali Al-Habies

This paper aims to investigate the psychological impact of the COVID-19 pandemic on university students in Malaysian universities as well as its effect on their learning.

Abstract

Purpose

This paper aims to investigate the psychological impact of the COVID-19 pandemic on university students in Malaysian universities as well as its effect on their learning.

Design/methodology/approach

The study employed a quantitative design, as the data were collected through a survey. The participants were 219 students, divided as follows: 102 local students and 117 international students in Malaysian universities.

Findings

The findings showed no significant difference in terms of the psychological impact of COVID-19 among students according to the variables, nationality (local and international), gender and level of study. The descriptive analysis showed that the outbreak of COVID-19 made the students anxious, worried and restless. Besides, the outbreak of COVID-19 made the students unable to focus on their study, feel anxious about studying, have less confidence on their leaning and commit more mistakes than normal days. The psychological stress made online learning during the isolation period less effective and less helpful for students, which made them more worried about their academic achievement and future study plans.

Originality/value

COVID-19 is a current issue, and the psychological effect of COVID-19 on local and international students and their learning has not been covered in previous literature.

Details

Asian Education and Development Studies, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2046-3162

Keywords

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