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1 – 10 of over 178000Lutz Kaufmann and Aischa Astou Saw
The purpose of this paper is to review the current state of survey-based SCM research that employs a multiple-informant perspective. Recommendations on how to rigorously conduct…
Abstract
Purpose
The purpose of this paper is to review the current state of survey-based SCM research that employs a multiple-informant perspective. Recommendations on how to rigorously conduct such research are developed, strengths and limitations discussed, and opportunities for advancing the discipline through this approach identified.
Design/methodology/approach
A systematic literature review (SLR) of 1,048 articles published in five leading SCM journals within a seven-year time frame is conducted.
Findings
The review shows that multiple-informant studies are still largely under-represented. Yet this approach more accurately depicts the multi-faceted nature of SCM. Specific requirements of this approach need to be considered throughout the research process, from unit of analysis, sampling frame, and data collection to analytic strategy.
Research limitations/implications
Taking into account the often complex, dynamic actor networks in which SCM phenomena are embedded may provide new insights, especially when controversial results have been found. This approach may also enrich the understanding of phenomena that have previously been examined only from a monadic perspective.
Originality/value
The paper examines the low incidence of multiple-informant survey research in SCM, discusses how its application can advance the field, and provides guidance on how to effectively apply this approach to more fully understand complex SCM phenomena. It further shows that studies using multiple informants yield novel theoretical insights and valuable recommendations for decision makers on how to use the interfaces between different actors across functional and organizational borders.
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Luigi De Bernardis and Luca Giustiniano
The purpose of this paper is to examine the possible coexistence of single and multiple organizational identities (OIs) after mergers and acquisitions (M&A). In particular, it…
Abstract
Purpose
The purpose of this paper is to examine the possible coexistence of single and multiple organizational identities (OIs) after mergers and acquisitions (M&A). In particular, it describes how the sensemaking process leads the acquired and acquiring companies to maintain multiple identities, even after the formal conclusion of the integration process.
Design/methodology/approach
The paper presents a grounded study based on a single case study (M&A between a German chemical multinational and an Italian/Swiss pharmaceutical firm).
Findings
While many previous studies suggest that the evolution of OI reduces ambiguity by providing multiple identities under a shared commonality, this paper shows that multiple identities might survive within the same “new entity.”
Research limitations/implications
Despite being based on a single case, the paper argues that the choice of maintaining multiple identities may be even more appropriate than the tendency to converge toward one of the old ones or toward a new one. The “sense” that employees and managers give to the same “words,” as well as the “sense” that they make for them, mirrors the perception they have of the OI.
Practical implications
The conclusions presented could help managers to facilitate sensemaking as a means of dealing with multiple OIs.
Originality/value
Differently from the extant literature, the paper concludes by stating that striking a balance between single and multiple identities might provide the ideal platform for building a new identity based on plurality. When the two (or more) organizational contexts present some complementarities, the existence of multiple identities, and its inner ambiguity, is not a problem per se.
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Wen-Hong Chiu, Zong-Jie Dai, Hui-Ru Chi and Pei-Kuan Lin
This study aims to explore the innovative strategies of business model of the free-to-fee switch, the relationship between the business model innovation and customer knowledge and…
Abstract
Purpose
This study aims to explore the innovative strategies of business model of the free-to-fee switch, the relationship between the business model innovation and customer knowledge and further develop a conceptual model.
Design/methodology/approach
This study adopts a multiple case study method with abductive research logic, following the replication logic to select samples. A total of eight outstanding companies with altogether 312 free-to-fee switch events were selected from 1998 to 2021.
Findings
A strategic matrix with four innovative business models for the free-to-fee switch is generated. The parallelism between the models and customer knowledge orientations is also found. Further, the study develops the conceptual model regarding customer knowledge orientation as a key mediation.
Research limitations/implications
The study highlights the conceptualization definition of customer knowledge orientation and its mediation effect to the business model innovation of free-to-fee switch, which is a new issue compared with previous research. Furthermore, it reveals that there exists organizational ambidexterity, which brings a new definition of customer knowledge orientation.
Practical implications
This study suggests how to integrate customer knowledge orientations to support the marketing process of the business model of free-to-fee switch. It also proposes a specific mechanism to conduct the free-to-fee switch with the introduction of four innovative strategic models and eight evolutional paths.
Originality/value
This study creatively proposes the strategic matrix and the conceptual model of business model innovation of free-to-fee switch. Moreover, a new conceptual definition of customer knowledge orientation is specified.
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Multiple entrepreneurship can offer an alternative approach to understanding business growth mechanisms. Despite the growing interest in entrepreneurs who have been involved in…
Abstract
Multiple entrepreneurship can offer an alternative approach to understanding business growth mechanisms. Despite the growing interest in entrepreneurs who have been involved in more than one venture, few studies have focused on serial and portfolio entrepreneurship. This article explores the prevalence of multiple entrepreneurship among successful small and medium‐sized enterprises (SMEs) in peripheral locations, and compares SMEs owned by multiple business entrepreneurs with SMEs owned by single business entrepreneurs. Multiple business entrepreneurs were defined as SME owner‐managers who are both serial and portfolio owners simultaneously. Among successful owner‐managed SMEs 22 per cent of firms were owned by such multiple entrepreneurs, and only 50 per cent by single business entrepreneurs. The comparison revealed 11 variables that showed differences between these two groups of SMEs. Multiple entrepreneurship was emphasized among entrepreneurs of growth firms. The findings suggest that more attention should be paid to the roles of the multiple entrepreneurs in regional economic development.
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Philip Gerrard and J. Barton Cunningham
This study, using a sample of adult Singaporeans, established that 76.8 per cent of its respondents engaged in multiple banking. The Post Office Savings Bank was main bank to 61.3…
Abstract
This study, using a sample of adult Singaporeans, established that 76.8 per cent of its respondents engaged in multiple banking. The Post Office Savings Bank was main bank to 61.3 per cent of the respondents, while the local full licence banks were main bank to 35.1 per cent of the respondents. These same banks held 27.6 per cent and 66.1 per cent respectively of subsidiary bank relationships. Multiple bank customers were typified as being people who were tertiary educated, were Chinese and were paid an income of $2,000 p.m. and above. No significant differences were found upon comparing single and multiple banking customers based on five psychographic characteristics.
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Constantino Stavros and Kate Westberg
The purpose of this paper is to demonstrate the contribution of qualitative methods and techniques in extending the understanding of relationship marketing theory.
Abstract
Purpose
The purpose of this paper is to demonstrate the contribution of qualitative methods and techniques in extending the understanding of relationship marketing theory.
Design/methodology/approach
The study investigated six Australian sporting organisations using multiple data collection methods including semi‐structured interviews with several senior executives within each organisation, secondary and historical data sources and participant observation. The application of triangulation and multiple case studies is discussed in relation to their contribution toward a greater understanding of relationship marketing practice in the professional sport industry, as well as the barriers to the adoption of this strategy.
Findings
Using triangulation and a multiple case study approach provided a richness of information which, upon analysis within and across cases, revealed a number of commonalities and some limited diversity. Using this approach maximised the depth of information and increased the transferability of the findings to allow for the development of a conceptual model, which advances relationship‐marketing theory.
Originality/value
Triangulation has not been used extensively in case study research nor has a multiple case study approach been commonly applied to the sport industry. This paper deconstructs the methods and their subsequent contribution to the findings of this study.
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Federica Doni, Mikkel Larsen, Silvio Bianchi Martini and Antonio Corvino
The purpose of this paper is to investigate the engagement with integrated reporting (IR) of the Development Bank of Singapore (DBS), as one of the banks that pioneered IR…
Abstract
Purpose
The purpose of this paper is to investigate the engagement with integrated reporting (IR) of the Development Bank of Singapore (DBS), as one of the banks that pioneered IR. Banking industry members face critical sector-specific issues regarding the use of capitals, especially the disclosure of relational and natural capital-related information, and reporting of the outcomes of capitals. This study examines an innovative approach to accounting for multiple capitals adopted by DBS during its journey toward IR.
Design/methodology/approach
This empirical research follows the case study method, using semi-structured interviews with DBS’s managers, and analyzing reports and other documentation.
Findings
The authors find that DBS re-conceptualizes, re-categorizes and measures multiple capitals as a form of non-financial value using the balance sheet approach to make visible the interactions and potential tensions (trade-offs) among capitals.
Research limitations/implications
Case studies are best used to understand a specific context, so the findings of this study cannot be generalized statistically. However, the study does provide insights into the banking industry that may be applicable to other organizations.
Practical implications
The categorization and reporting of multiple capitals using the balance sheet approach and the integration of the balanced scorecard are innovative operationalizations of the International <IR> Framework.
Originality/value
This study provides an innovative approach to the categorization and measurement of multiple capitals. It represents a step toward reducing the gap between research and practice on IR.
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Kyle Turner, T. Russell Crook and Alex Miller
The purpose is to assess current construct measurement in social entrepreneurship and provide recommendations for future construct measurement on the topic.
Abstract
Purpose
The purpose is to assess current construct measurement in social entrepreneurship and provide recommendations for future construct measurement on the topic.
Methodology/design
We use content analysis to assess the construct measurement practices in social entrepreneurship research. Prior studies were coded and analyzed to assess the way social entrepreneurship researchers have developed measures for key constructs in the social entrepreneurship literature. The content analysis allows for the examination of the number, type, and measures associated with social entrepreneurship research and for the comparison with the construct measurement practices in entrepreneurship research, in general.
Findings
We suggest that, while initial quantitative research has provided a useful start for empirical analysis of social entrepreneurship, future research can be improved by developing and applying stronger measures of key constructs, such as social value, mission consistency, and performance of social enterprises.
Originality/value
This chapter takes a content analytic approach to provide evidence regarding how a foundational element such as construct measurement has developed within social entrepreneurship research. We also propose directions for improving future research by validating and strengthening measurements of core constructs in social entrepreneurship.
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This paper reports the results of a three-year-long research on business relationships, relying on qualitative data gathered through multiple-case study research of four focal…
Abstract
This paper reports the results of a three-year-long research on business relationships, relying on qualitative data gathered through multiple-case study research of four focal companies operating in Australia. The industry settings are as follows: steel construction, vegetable oils trading, aluminum and steel can manufacture, and imaging solutions. The research analyzes two main aspects of relationships: structure and process. This paper deals with structure describing it by the most desired features of intercompany relationships for each focal company. The primary research data have been coded drawing on extant research into business relationships. The main outcome of this part of the research is a five construct model composed by trust, commitment, bonds, distance, and information sharing that accounts for all informants’ utterances about relationship structure.
Édney Santos and Daphne Halkias
The purpose of this qualitative multiple case study was to gain a deeper understanding of the views of stakeholders residing within impoverished communities in Angola on rapid…
Abstract
Purpose
The purpose of this qualitative multiple case study was to gain a deeper understanding of the views of stakeholders residing within impoverished communities in Angola on rapid technology diffusion and its implication on labor market challenges within their regions. To address this gap, and consistent with the qualitative paradigm, this paper conducted methodological triangulation of the study’s multiple data sources, including semistructured interviews and archival data in the form of government labor reports, reflective field notes and archival data to establish the trustworthiness of the study’s data analysis and findings.
Design/methodology/approach
A gap in the literature exists between the general diffusion of technological innovations and socioeconomic development that results in an ambiguous connection between theory, academia and professional practice among sub-Saharan African countries. To inform governments in developing countries on how to effectively achieve the diffusion of innovations (DoI), this integrative literature review supports a broader qualitative multiple case study that offers insights into the views of stakeholders residing within impoverished communities in Angola, on rapid technology diffusion and its implication for labor market challenges. This overview of existing research offers a targeted knowledge base that can support future research and help promote the potential for socioeconomic development in low-income countries. By addressing the patterns of the relationship between various economic imbalances and the adoption of technology that promote the social divide, along with highlighting the importance of understanding the overall technological dualism between various social groups, promises effective policies for successful DoI in impoverished sub-Saharan African regions by evaluating its impact on local labor market challenges.
Findings
The results of this multiple case study research oversee a thematic analysis of the data collected based on the study’s multiple sources, following a cross-case analysis in which this paper synthesizes the findings of the initial thematic analysis of data to answer the study’s central research question. The multiple case study approach in this research follows the concept of replication logic discussed by Yin (2017) in which the same findings are replicated across multiple cases as similarities and differences are traced across cases, and the study results obtained in this way are deemed robust and reliable.
Research limitations/implications
A potential key limitation in this study was associated to the participants’ limited experiences about the study’s central phenomenon, which if inadequate, could not have been reflective of the challenges faced and shared by the target population. This study mitigates the limitation with an observation in which a much sharper understanding of the participants’ knowledge about the topic of interest was developed. Another limitation was the sample size that could have been small and may not be representative of the entire population. This study mitigates the limitation through careful interpretation of the data and strong conclusion of results.
Practical implications
For practical implications, this study emphasized the importance of participative approaches to ICT implementation that if well adapted by policymakers could lead to a more contextually anchored ICT-supported poverty alleviation within different dimensions of poverty.
Social implications
This study addresses an under-researched area on why innovation policy initiatives calling for technology diffusion in Angola continue to stall rather than combating labor market challenges in impoverished communities. This study brings the voices of local populations on technology diffusion in impoverished regions of Angola to the extant literature, launching the development of a body of knowledge that may point the way to a promising avenue of social change through innovation and technology diffusion.
Originality/value
This research is original and significant in that it addresses an under-researched area on innovation policy initiatives calling for technology diffusion in Angola that continue to stall rather than combating labor market challenges in impoverished communities. This study also makes an original contribution to Rogers’s seminal theory and concept of diffusion of innovations. The study’s results guided further research in technology adoption and innovation diffusion within Angola, a nation faced with poor human capital development and an increasing proportion of the world’s poorest people and unemployment.
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